Thompson Creek Window Company

The service turned out excellent. The quality of work was good and they did it all in one day. I had one recall for a leak and they responded within a day for that. They fixed the problem. I would recommend them because of their overall performance , cleanliness and the way they handled the business transaction. We did not get estimates and just went with a local company.

I thought they had a pretty good product. I did not have any issues with the service.

It turned out really well. We were really impressed with the quality of their windows which caused us to purchase them. Their install team was top notch. The pricing was pretty good and we got a fair price. The pricing of one of their competitors was a little bit less but the quality of their window didn't appear to be equal either. I believe they were on time but I wasn't here for the install.

It was overpriced. I probably paid too much for it. It is a good door and it is well insulated but I should have shopped a little more. The door may not be overpriced; I just may have jumped a little soon. I might have gotten a less expensive door if I had shopped around that might have fit my bill. I would recommend them but I would say to shop around because on putting that much money into it. The service was very good. They didn't get my charges set up right so I had to work with them about 3 months on the financing.

We called on a Sunday to price out options, and they came to our home the *same* day. We were really impressed by this and by their products and services. We contracted with them the same day and there was some delay in getting someone here to take measurements. The person who came to take measurements was extremely professional and listened to all our concerns about testing for lead paint, making sure there would be proper abatement, and he explained the adjustments we would need to make to our security system. The installation team was from Thompson Creek and not hired out, they confirmed all measurements and installed the windows and door quickly and efficiently. We're happy with the look and quality of the product. This isn't the cheapest source of windows and doors, but the quality of the work and the material for us was worth it.

The service turned out pretty good. They are good I like the way they did it. They did a very good job.

They were wonderful. In fact they are coming back tomorrow to do more. We had one batch and are doing a second. We love them. They had some lovely windows that do all that we wanted. The sales guy came and did a general measurement for pricing. The official measuring guy came out on schedule to do all the measuring and he set the official install date, which happened as scheduled. It was about 3 weeks because they had to manufacture the windows. The install took one day for five windows. They even fought off a bee's nest. They even replaced the wood facing that had been infested with bees at no charge. They took extra care to foam up the edges of the windows so that everything was completely sealed because we had leaking which was the reason for getting the windows in the first place. I am thrilled to death because I haven't had a drop of water since. The front window came in cooler than the previous window where I had window film professionally installed so I was very, very pleased. Tomorrow they are doing the main level windows so I am really excited. I had several different quotes and they were amazing on price. They easily beat all of those with a better product. They gave me great financing options. There was no pressure to do it now for the price. They just said to call if I wanted to do stuff. The windows are beautiful and the install was excellent. They glide very nicely. They look amazing. I am getting a sliding glass door in the second batch. They were very responsive. They assigned a project manager who was available for questions. They always called when they said they would. They were very punctual. All appointments were kept as promised. They were very professional.

It worked out very well. They were professional and did the job in a timely manner. I had used them before. The doors are working out great and there have been no problems. My interaction with them was good.

It was fabulous. They were quick and neat. They came when they said they were going to. They cleaned up after themselves. They had a person come to the site to verify that the work was proceeding and to make sure that the guys were doing what they were supposed to be doing. I was happy because there were follow up. I got their name from a guy on the news on television. They were a little expensive. They have a patent on the gutter system and they manufacture it locally. The price was steep. The first meeting was very comprehensive. They showed me the contents of the gutters and door and how they put it all together.

It worked out fantastic. Whatever the price was it was good. They were very efficient and I have no complaints with them. So far the windows seem to be good for what we got. The price of the windows was ideal for what our house is worth. I have recommended them to my customers. I think they are a great company and they make their own windows here in Maryland. They are a good product and we checked out a lot of windows. We went through five companies and some of them were cheaper than this, but I did not want a cheap window. I wanted a good, substantial one and they are good, substantial window for the price.

It went great. We were very happy with the result. They were on time and very professional. They did everything correctly and they came back later to do some finishing touches. It was a very good experience. I would definitely recommend them. Their prices are fair and their work is good.

It was excellent. The customer service was not pushy. They were very professional and timely. They came out when they said they were going to. They finished when they said they were going to. They were very neat and picked up all the old guttering and took it away. The warranty is a double lifetime warranty so it is very hard to beat. I would absolutely use them again.

I wouldn't say anything bad. I was really, really impressed with their work. They were, in my mind, as perfect as someone can get who is doing the job for you. I have checked out some other places and they are not out of line with what I would have had to pay somebody else who might not have done the job as well. They're just wonderful. If I had a need, I would use them again. I learned about them through my daughter. She had used them twice for the townhouses that she had and she was so happy with their work that's why I called them. She was also pleased with them.

At the end of the day all of the windows were in place. It turned out okay as far as I can tell so far. They seem do a good job and seem to be methodical. They come through and do what they say they are going to do very nicely. I have to go through a winter season here to see if it is going to turn out like I wanted to have accomplished. If my heating bills go down, which they should, then I will say it was well worth it. I think that it will turn out very good. I have no complaints so far. It seems to be the kind of quality I had hoped for. I thought their responsiveness was very good. As soon as I indicated an interest they came out and were very thorough. For example, the guy came out and took the measurements then that information got sent back to the factory. They apparently made things that fix because I did not see them having any trouble when they were installing them so that seemed to go well. I was very impressed at how smooth and efficient they were and it was obvious that the guys who came out to do the installation did it every day.

In each case they were excellent. We had a slight problem with the casement windows opening and closing. There was a little catch in the mechanism. We called them and they had a guy out here in about two days. It was not big deal. He just made an adjustment and he was out of here in 10 minutes and it was perfectly taken care of. They are very professional. They make an appointment and they are here on time. They clean up after themselves and keep the area clean while they are working. They have a follow up person who comes around after the project is completed to make sure that I am happy with it and that everything is working properly. They are just a really good outfit. We live close to their manufacturing facility so we have been to their location, show room and everything. We are quite familiar with them. They are not cheap and are not the cheapest guy in town. We could have gotten a better price.

We had a good experience with them. Their work was pretty good.

They are good and excellent. The price was good.

It was good. It was good quality for the price. There was a problem when they initially came out. They messed up the order a little bit and then they had to come back a second time and redo some of the work, which was a little bit of a nuisance. Other than that, everything was good.

They arrived on time as scheduled, They were very professional and did not leave any debris behind. The work was completed within several hours. They did an excellent job. I highly recommend Thompson Creek to anyone who is in need of replacement windows.

The experience was very nice. They are very detailed, conscientious and friendly. They usually come back if there is a problem so their follow up is fantastic. Their punctuality was fine. They cover their feet and fixed any plaster. They did extra insulation and put wood in. We have used them three times already.

They were wonderful and were absolutely great. They did everything they said they were going to do and the window looks great. The salesperson came out here and explained about how the process would work and then another gentleman came out. They just followed through with exactly what they said. They followed up after the service to make sure that we were happy. It was really good.

They did a great job; everything was good. They did all the work in one day. They are a great local company that does a good job and cleans up after itself. My only complaint is that they were annoying with their follow up on the lead up to the replacement. They kept calling around 8 in the morning to check in and let me know what was going on. It got to be a little annoying. They tried to be a little overly friendly. I personally don't like business calls before 9 a.m. They came to install the windows one day and it was snowing so we told them we did not think they should do in when it was snowing so they had to come back another day. They did that okay; it was alright. They were very punctual.

We were very happy with the result and the service. I had some other estimates and they were lower than the other providers.

They were good. We never really followed through. The meeting was nice. I was going to get windows and I could not really afford it at the time. I thought they were very pleasant, on time and worked with me very well. I thought their pricing was a little high.

They were all right but I wouldn't use them again. The quality was fine but they weren't timely. I wasted a lot of time waiting on them to show up for multiple appointments. The price was pretty high. They don't manage their schedules very well. They were professional.