Thompson Creek Window Company

Description of Work: Installed new gutters and downspouts. It went very well. They did a quality job. The work was done timely. They thoroughly cleaned up when they were done. The salesperson and installers were very friendly and professional.

Description of Work: Replaced sliding glass door - A++ for professionalism, attention to details, efficiency and cleanup; and replaced old gutters & downspouts with new system including covers. Thompson Creek does not advertise that they use subcontractors for gutter work. The installation team for gutters was inefficient, unprofessional, used dangerous ladder practices, and installed 3 of 4 downspouts crooked. Very unimpressed. However, my detailed observations and feedback to the company resulted in a callback from an executive (who gave me his personal cell number if I had any more questions or issues), and a far superior second subcontract team who arrived with an on-site supervisor and fixed all the problems I'd identified, to my satisfaction, within 72 hours (called Thursday, they came Monday). A+ on follow-up responsiveness and resolution.

Description of Work: Thompson Creek has installed windows and doors and gutters for me over a ten year period. They are great! Excellent products, excellent services, and super nice people. Their "Lifetime Guarantee" is for real. For example, they installed never-clog gutters for me which, of course, get gummed up eventually so every couple of years, I call and they come out promptly and clean the gutters - at no charge! Wonderful company.

Description of Work: Window installation. It went very well. Crew was early and out exactly as expected. Cleaned up well. Project manager came by to check. Marketing and sales worked for a great price for a great product that they manufacture locally. I would recommend them and their reputation was as advertised and consistent with what was reported on your site. Very happy to have gone with Thompson Creek vs competitors.

Description of Work: 23 windows and 1 door.

Description of Work: New gutters. Very professional and prompt. Did a good job for a good price.

Description of Work: Replaced sliding glass door.

Description of Work: Replaced one horizontal slider window. Clad with aluminum two strake boards which would never hold paint. They arrived when they said they would and completed the work ahead of schedule and the results are great. I used them because they had replaced all the other windows in the house about ten years ago and they are still extremely good.

Description of Work: I met them at exactly the time they said the'd be there. A supervisor and two young carpenters. The door showed up a few minutes later... They checked every measurement BEFORE they started dismantling the existing door. They did a very professional job. Cleaned up, vacuumed the floor and were complete in about 4 hours. And we now have a bright entry due to the new very glassy door and side lights.

Description of Work: Insstalled new gutters and downspouts.

Description of Work: The representative gave us the best price up front, cheaper than the other estimate for the same work. Workers arrived on time and completed the work quickly. Took the time to show us how the new windows worked. Cleaned the work area inside and out. Told us an inspector would arrive in a day or two. He set an appointment and also arrived as scheduled.

Description of Work: Replaced an aging siding glass patio door. After initial visit which included measuring and cost estimate, Thompson Creek people provided us with an installation date. On the installation day, we were notified prior to the crew's arrival time. They arrived on time, did the required work and cleaned the area prior to their departure.

Description of Work: On time, good service, cleaned up punctual

Description of Work: Thompson Creek provided excellent service. However after the windows were installed, I realized that the frames were too thick for my tastes. I asked for a refund and Thompson Creek agreed to do so provided that I they obtain the windows back without any defects. I also had to provide them a certified letter within 30 days of the service, and I have 90 days to find another window company and remove their windows. Their 30-day satisfaction guarantee program is great! However, I'm still in the process of getting my money back because I have not replaced their windows yet. Thompson Creek was very responsive to my phone calls and emails. I would still consider using this company for other products. Lesson learned - go to a showroom after a window rep visits your home and see how the window looks in its entirety. It makes a difference.

Description of Work: Replaced 15 windows in my townhouse. The salesman came at about 7pm so I could get home from work, no pressure - it was a very relaxed atmosphere. The day of the arrival the team arrived on time and were very professional - great experience!

Description of Work: Installed patio sliding glass doors.

Description of Work: Installed 15 windows. Could not be happier. Polite, hardworking, neat and clean. Instructed me on use. Highly recommend to others

Description of Work: They replaced our front bedroom window. They were prompt, clean, and kind. | |We are VERY happy and LOVE this company!