Thompson Creek Window Company

Description of Work: Installed a patio sliding door

Description of Work: The date of service was Oct 15, 2012.

Description of Work: We love our new front door from Thompson Creek! The installation went smoothly, and the finished product is gorgeous! We loved their work so much that we are having them do some window replacements in December!

Description of Work: We had 5 Windows installed. One was a very large Bou window. We had a rough start with the Sales team. I would give them a C. The crew that installed the Windows did a great job. They were professional and the Windows look great. They told me I would receive a follow call to check on how things went in 2-3 days. It's been a week and haven't heard anything back. |

Description of Work: They were wonderful! They over-estimated the cost by $1000 and were honest enough to let me know. I really liked them and will recommend them to my friends.

Description of Work: fixed and cleaned gutters.

Description of Work: Thompson Creek replaced all the windows in our house. They did it in one day and cleaned up very well afterwards. I couldn't lock one of the downstairs windows and called; that afternoon a representative came over and worked on the mechanism until the window locked. I hired this company because they are local and would be here for years to come; I would hire them again for their service and products.

Description of Work: Replaced all old windows. Did an excellent job.

Description of Work: Three single entry doors and a French entry door were installed. Problems with two of the doors were noted and the Thompson Creek people were responsive in taking care of the problems.

Description of Work: Installed steel door and storm door. Installation went remarkably well.

Description of Work: Great experience from beginning to end. Spectacular results really made it worth the cost. They basically replaced the entire front of the first floor of our townhouse, including the kitchen window-box and two brand new, custom sized windows of very good quality. No more wood to wear out and be replaced, no more scraping and sanding and painting (and re-painting). Gorgeous framing and trim everywhere. Everything except a new door, and warranties forever. We like it! :-)

Description of Work: Excellent ... their arrival was timely and the work completed on time and was done in a professional manner. Have not experienced any problems.

Description of Work: DOS 8/25/2015 $4000

Description of Work: Date of service: July 15, 2015 Cost of service: $800

Description of Work: Overall, we're satisfied with Thompson Creek, though I think a B+ rating is more accurate. We used them to replace some French doors with sliding glass doors. The quality of the doors are very good and the crews that came in to install them were very efficient, professional, and non-intrusive. When the job was complete the project manager came by for a final review and we noticed some small imperfections in the glass and some shavings/debris from the door construction in between the panes. Neither were major issues, but to their credit they scheduled a time to come by and change out the glass, which shows they stand by their work and is very much appreciated. However, they were backed up and weren't available to come for nearly 6 weeks and the scheduler, while very pleasant, wasn't always the easiest to contact and wasn't always on top of call-backs. When the crew came back they noticed another relatively small (obviously unexpected) issue and said they didn't have the materials needed to finish the job, so another visit would need to be scheduled. We appreciate the desire to strive toward great work, but now we're looking at a 2 month period of time to get some doors installed. We would recommend them - the quality of work and product, overall, are good - but having to schedule so many visits and waiting for the work to be finalized starts to grow tiresome.

Description of Work: Summary |Replaced upstairs windows in our home. The end result was mostly satisfactory, but the sales process was dishonest, the first appointment completely missed their 4 hour window, two of our windows arrived the wrong size, they began performing the work in and incorrect fashion. and I spent a lot of wasted time arguing with them to get them to do what we had asked and paid for. | |Details |During the sales process, I let our salesperson know that the brick molding and window sills needed to be replaced and that I wanted solid Vinyl/PVC for the Brick mold, and wood or PVC for the Sills. He told me this was not a problem, and that this would be included in the quote - which it appeared that it was. When the crew got there, they started wrapping my existing brick mold with aluminum, and were doing the same to the rotted window sills without replacing either as was requested. I told them that this is not what was ordered, and that they should be replacing all brick mold with solid PVC/Vinyl. The foreman said they don't do that. | |At that point, they called the person who measured to come out and speak with me in an attempt to convince me that the crap they were wrapping my rotted wood with was better than what I had asked for. I am a contractor, and was a carpenter for 7 years and I know the difference. After a half hour of him pretending to listen to what I was saying, he finally said that they want me to be happy, and they ran to home depot and got what I had asked for. They only did this for the brick mold, and gave me some BS line about why they had to wrap the sills and could not do it any other way. The reason I did not want the wrapping they typically use is because it is very prone to dents and problems, as is evidenced by the downstairs windows they did for us a few years ago; one of the window sills is completely ruined and cannot be fixed by anyone but Thompson Creek. | |I called my Project Manager, Dave Thomas, and asked him if they would be giving the money back that I had paid to have my windows sills replaced and he told me he would get back to me. He never did, and sent me the full bill a month or so later. My foreman also told me that the damage to the downstairs window is covered under Thompson Creek's warranty, and he'd look into getting someone to repair that. Never heard back from him either. | |Finally, when they arrived to do my windows, two of the windows that they had were made the wrong size by the factory, and they had to order new ones - so we had to wait several weeks for the last two windows to be shipped. | |Overall, the work that they did do was on par with what one would expect for mid level replacement windows. They did what they know how to do very well - the only miss was one window that had not been caulked on the outside, but I caught that before they left and they took care of it. Additionally, they seem to have very good customer interaction training and are all very polite and professional. Other than the measuring person spending a half hour to try to convince me to do it their way, instead of what I contracted for, their professionalism is good. | |I like Thompson Creek, and think they have a lot going for them - but this project has turned me off, and I probably won't be using them again because I have no way of knowing whether what I am being sold is what I am actually getting, and when I alerted them about problems, they only corrected some - not all of them. | |

Description of Work: I had 16 wooden windows replaced with vinyl windows. They patiently answered all my questions over several weeks before I signed the contract. The people who came to do the measurements arrived on time. The installers arrived exactly at 8am, worked until 4pm, and left my house spotless inside. They also were careful to minimize damage to plants around the windows on the outside. I couldn't have asked for better service and communication at every step of the process.

Description of Work: New front door. It went well.

Description of Work: Very expensive for the work to be performed. There were pressured sales tactics involved during the sales pitch. One of those "if you buy it today only, we can offer you this price but tomorrow it goes up." I don't know anyone that would make an impulse purchase for thousands of dollars without thinking about it for a day or two first. I don't doubt they are high quality and do a good job, but at what cost is that worth to the consumer with so much competition around?

Description of Work: Two entry doors with storm doors. Storm doors have screens, windows that self contain. All doors keyed the same. Storm doors are mortised in. |Entry doors are standard steel, white. No frills. |Three workers took about seven hours to complete. |Price was good at the time,usually T. Creek costs a little more. however every T. Creek job goes smoothly, no call back from me. Always a happy ending, thus far. |

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