Thompson Creek Window Company

Description of Work: Thompson is listed under Gutter Repair & Replacement. It does not do gutter repair, so don't call them if that is what you are seeking.

Description of Work: Ordered replacement windows for my home. First, the salesman was very pushy. Then, the installers left marks all over my freshly painted walls. When I asked that they clean up their mess, one of the guys proceeded to wipe up the marks along with the paint. When I pointed out this mistake he told me I should've waited to paint until I'd replaced the windows. On further inspection, we found NONE of the windows were caulked completely - some were missing caulking on top, others on the side. Unacceptable! Customer service was very nice on the phone but the service & followthru was terrible. I will say they did recaulk the windows & built a larger sill for me on the largest window at no charge (after more than a month with a hole in my wall stuffed with tarp from where they removed the old sill). For the price I expected much better. I will not use them again.

Description of Work: Thompson Creek reps came by and took a look at my gutters and recommended replacement of both the feria board and the gutters. however upon installation, they realized that my Fecia board was in good shape and actually indicated that they didn't need to replace it thereby saving me an additional $400. The installation team was punctual and entire job was knocked off in 3 hours. My neighbors were so impressed they decided to give them a call as well. They are highly recommended.

Description of Work: We had 24 windows replaced on our home which was built in 1948. I wasn't happy about the sales pitch initially. The salesman was very high pressure, young, and a bit condescending at times. My husband and I decided not to sign the contract at that point. I'd received other estimates, but the quality of Thompson Creek was the factor that made me decide to go with them. I contacted a sales supervisor (Robbie Doran), who was wonderful, helpful and a total pleasure, who worked out the final project costs with me. Once we reached a price, I was looking forward to making our major investment. Installation was delayed 3 times, but I attributed that to the increase in business from President Obama's "bump". Price and quality were the deciding factors for my decision to install new siding and shutters, also. Siding was installed later after some scheduling problems, and the shutters have yet to be installed, as the order for shutters was delayed. Once installation for the windows was underway, the crew were professional, timely, and courteous. The only criticism I have is that one of the workers was over-zealous in the removal of the old window casings and cracked the inside molding of several windows, which could have been avoided. However, I am extremely pleased with my new windows, and am looking forward to the completion of the entire project, which involves the installation of the shutters. This company is absolutely terrific, and I would recommend it to anyone who is contemplating new windows. They have met and exceeded my expectations in service, quality and professionalism. I have never made a large investment like this, and it was particularly scarey, because this is my first (and last) home! Thank you, Thompson Creek, for making me a happy homeowner. I deeply appreciate your service.

Description of Work: We did not select this company because of the horrendous high pressure sales attitude of the salesman that showed up. The product does seem excellent, but we were so turned off by our experience during the "estimate" work that I have warned off anyone from calling them. They took up 2+ hours talking about their company/product and were so rude I left the final pitch during the hard sell closing statements. When the sales guy realized (as I told him when he 1st came in) that we were not signing anything that night because we always reserve the decision making process to just ourselves, he wouldn't take "NO" for an answer and hounded us for another 30+ minutes...even made us sign a statement about turning down their deal...ug. Don't bother. Plenty of companies to call who have a great product but none of the high pressure, AMWAY sales approach!!

Description of Work: Wow. Even after reading some of the reports here I decided to let Thomson Creek give us their schpeal and estimate. I was interested because their product seems good, but was wary of the sales technique. Quite possible the rudest salesperson I have EVER had to deal with. It started nice enough and even my wife and I commented between ourselves "this guy does not seem high pressure". Well, we were wrong. After he quoted us an ABSOLUTELY ABSURD amount of money for 27 windows (well in excess of $1200 per window) he then gave us two more options, the cheapest required us to sign on the spot but was still way overpriced in my opinion (still well north of $500 per window). I told him I thought this was expensive and whether he could do anything else. He said "No, we're not the company for you, what you need is Home Depot CRAP", at which point he was just angry and was mean. "Why don't you just go to Home Depot and buy their crap" and other variations along those lines. He then asked me to sign the 1-year estimate and I said "but I don't want to get calls" to which he said "Well, actually we can call you all we want for the next 3 months by law!". Holy moly, this guy was belligerent, what a jerk and what a way to ensure I will NEVER do business with TC for employing mean sprited people like this. Fact is, my neighbor got them to do windows for about $500 apiece (big order like ours) and I was ready to play ball and negotiate. But wow. Wow wow...

Description of Work: They completely replaced my gutters.

Description of Work: they are nuts, they will not come to measure or price door replacement unless both husband and wife are their for the appointment... they go as far as asking personal questions in regards to why my husband can not be home for an appointment.... my phone conversation with this company was totally stupid!!!!!!!!!!!!!!!!!!

Description of Work: They came in and gave us the full sales pitch when I told them that I did not want it...just wanted an estimate and the EPA specs of the windows so I could get multiple estimates and compare apples to apples with their best offer on price. They would not do it. They have do deliver their pitch (2 hours at least) and left me a full price estimate...the sales person flat out told me they could go about 40% lower but he could not put that in writing,...why not???

Description of Work: Sales job, followed by fleeting opportunity for one time "good deal" price. Cookie cutter system pressures salesman to sell. Reminded me of the Vacuum sales pitches.

Description of Work: The sales people are way way way too aggressive. Wouldn't consider contacting them for anything again...as I don't want to be harassed.

Description of Work: They didn't perform the work because I couldn't get them to show up to give me an estimate! I called and made an appointment, waited 1 hour past the appointed time giving them the benefit of the doubt, maybe they were lost, caught in traffic. But we never got a call. One week later they called us and said, "Since we couldn't make the appointment, let's get rescheduled." I informed the women that no one called to tell me they couldn't make the appointment and I wasn't interested in making another one.

Description of Work: Rep arrived on time. Was knowledgeable and competent. Agreed to price after some "haggling" and agreeing to provide several references and to display company sign in front yard. ( I don't care for this approach but it seems to be the standard approach). Installers arrived as arranged. Worked several days. Offered suggestions for addressing several gutter over run issues. Worked diligently, responded to questions and cleaned up well. Company called several days after work was completed to determine satisfaction and to identify any problems.

Description of Work: Two sliding glass doors, four windows replaced.