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Ultimate Flooring Center

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation,

About us

We are delighted and ready at Ultimate Flooring to get to know you and help you with your entire floor covering or granite counter top needs. Our hands-on, detail-oriented owner brings 20 years in the floor covering industry on every job. Ultimate Flooring is more than just a flooring specialty store. Our staff is expertly trained in flooring sales and design. We offer in home consultations or stop in and visit our showroom. We are committed to your complete satisfaction every step of the way. We stand behind our products and our services. Our guarantees protect you and your investment to ensure you a positive, unstressed, and pleasurable shopping experience. Thank you for considering The Ultimate Flooring Center for your future project.

Business highlights

17 years of trusted experience

Services we offer

Carpet, hardwood floors, ceramic tile, laminate, bamboo floors, cork flooring, luxury vinyl tile, laminate, and granite countertops

Services we don't offer

Carpet Cleaning

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.38 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
13%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.3
value
4.4
professionalism
4.3
responsiveness
4.4
punctuality
4.6
Showing 1-8 of 8 reviews

Jennifer G.
07/2016
1.0
flooring contractor
  + -1 more
I would never use this company again! We have only had the floor for a year and 2 months but already had problems twice. Robert was very unprofessional and argued with me over the fault. His company never grouted underneath my refrigerator and he argued about having to pay for a job they never completed in the first place. Now we have another problem, that he will not fix even though we have a lifetime warranty on our flooring and he can find no fault of ours as to what happened to the floor. I had to contact the manufacturer because he would not stand by his work. He has no integrity and I would never do business with him again. Buyers beware!!!!!
Description of Work: We had new premium tile installed in the kitchen.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$5,000

Florian W.
05/2016
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Ultimate came recommended through our general contractor. We had obtained other quotes and Ultimate was competitive on price. This was part of a major remodel. The schedule ended up being quite tight and things had to be coordinated with other trades. It is always good to deal with a company where you can call the owner directly with any issues. The end result is beautiful. The hardwood refinishing is seamless and there are no marks from the sander or 'noses' from the urethane. The new hardwood and laminate was skillfully installed, everything is straight without any squeaks. The carpets are beautiful. We also had some carpets stretched at our old house and the crew worked quickly delivering a good result.
Description of Work: Refinish hardwood flooring. Install hardwood flooring. Install laminate flooring. Install carpeting. Carpet stretching.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$22,000

JAMES G.
01/2015
5.0
ceramic tile, flooring contractor
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Debra P.
12/2014
5.0
flooring contractor
  + -1 more
unknown
Description of Work: Ultimate Flooring has exceptional customer service. Owner Rob spent considerable time with me as I decided on kitchen and family room flooring. The final choice of mine was carpet and vinyl flooring. The installers were fine and no issues. I do need the carpet stretched, which I'm sure he will do at a reasonable price. I would definitely consider Rob when evaluating flooring options.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Candi H.
08/2014
5.0
carpet installation, flooring contractor
  + 0 more
This was the third time we had used Ultimate Flooring Center (UFC) and it will not be the last! Robert the owner is amazing, easy to work with and great sense of humor. The installers were a trip. very nice, respectful and so courteous! The carpet was great, even when there was an issue with an edge, they took care of it and everything was great. We had an issue in the office with the carpet, and 5 months later Robert sent one of the guys out to take a look and he was able to fix it with no issues or problems! We have sent our parents there and recommend them to anyone looking to have flooring of any kind done!! They know their stuff and are great to deal with!
Description of Work: Replaced carpet and padding in a home office and 2 spare bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Roger B.
06/2014
5.0
flooring contractor
  + -1 more
I did business with Ultimate Flooring Center and they were fine. We did not use the area or roofing and had nothing against them because of issues other than the company. They got the product. They installed it. Other than going to their store and selecting what we wanted on the floor you know they were on time. They did everything they were supposed to do when they said they would do it and it looks good.
Description of Work: They carpeted the house that i was renovating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Debra P.
03/2014
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
They really have the old fashioned customer service model still intact. They are patient, willing to work with you, and the owner, Robert, is fantastic. They did really great work while being fast and on time. I really enjoyed the experience and I would have them back in the future if needed. Robert doesn't pressure customers and I really enjoyed that facet of their business.
Description of Work: They installed vinyl tile and carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Jim M.
10/2012
3.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Bottom Line Up Front: Very little oversight of subcontractors, major miscommunication between Ultimate Flooring and the subcontractors, and Ultimate Flooring cut corners to save money (by ordering less flooring than needed) that reduced the aesthetic value of the flooring even though we paid for enough material to do it right. Details: We had just purchased a house and all flooring needed to be replaced. We went with Ultimate Flooring because they seemed quite professional and likable. Other flooring companies matched - or even beat by a little - their prices, but we were comfortable with Ultimate Flooring. We picked out a high-end carpet (and high-end padding) for most of the house and and a high-end vinyl flooring for the kitchen and bathrooms. We also wanted the wood flooring refinished in the dining room, entryway, and hallway. We picked out a sample from his wood flooring display and said that was the color we wanted for our wood flooring. The work was performed before my family moved in from another state. They were given a key and they installed everything prior to our arrival. Carpeting: The carpeting was installed very professionally and we were quite happy with it. Vinyl Flooring: The vinyl flooring was another matter. We discussed how much was needed to ensure the least number of seams. The owner set it up so there would be a single seam in the kitchen and so we paid for enough material for that to happen. When we inspected the flooring, there was the seam that we expected, but also one at the entryway to the Sun Room and another (we didn't see until much later) in the Sun Room itself. The seam in the kitchen was well hidden (it was cut along the diagonals of the pattern grout line to hide it). But the seam in the doorway was straight across the pattern and was very obvious. The seam in the Sun Room (a few feet from the wall) was also cut across. IO complained about it and he sent the crew back out and I ended up with two seams at the doorway to get the diagonal cuts to better hide the seams - the resolution wasn't optimal - twice as many cuts and some were still visible. I was told by the subcontractor (everything was subcontracted out) that the reason for so many seams was because the owner routinely short-changes the amount of vinyl ordered to cut costs, so they have to patch up pieces to make it work. The subcontractor said this was an ongoing issue with Ultimate Flooring. I had specifically paid for an amount to avoid multiple seams, but the owner, according to the subcontractor, didn't purchase what was needed to do the job the way it was supposed to be done. Wood Flooring: The wood flooring was another fiasco. We had a relatively light (as opposed to dark, not quantity) wood stain and we wanted a darker stain with a reddish, almost cherry, tint. We were told it would be no problem. When we arrived at the home, the flooring was a much lighter stain than the original - totally opposite of what we wanted. They also had not done the stairs. When that subcontractor came out, he said since we had red oak flooring, there were only two stains we could use - neither was what we wanted. A few weeks later, they came up with a stain that was close to what we wanted - we compromised and they stained it close to, but not quite, what we wanted. The stairs were splotchy (by the way, the carpet had to be ripped up off the stairs so they could re-do the wood and when it was placed back down, it didn't quite fit as well as it did the first time) and stain got onto the baseboards. Summary: Overall, we were very happy with the carpeting, and very unhappy with the vinyl and wood flooring jobs. The company subcontracted all installation services out - which I have no issue with. What I had issues with was the total lack of supervision of the subcontractors. Ultimate Flooring did not come out once during installation (according to the subcontractors) to see how things went. Even after completion, he did not come out to see the end result of the project until we called with all of the above issues. There was a significant lack of communication between the subcontractors and the company, which was one of the reasons we got the wrong stain color. For a $13,000+ job, I would have thought the company would have been more hands-on to ensure the subcontractors were doing their work properly and according to our wishes. He knew we were not in state and we could not be there during the installation (in fact, he recommended we not be there for it). At the time, he was closing on his own house and that might have distracted him, but it shouldn't have.
Description of Work: Company replaced all carpeting and vinyl in the house and refinished all hardwood flooring - total of approximately 2,880 square feet.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$13,600

    Contact information

    6525 Crain Hwy, La Plata, MD 20646

    www.theultimateflooringcenter.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 AM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile,
    Countertops and Backsplashes

    FAQ

    Ultimate Flooring Center is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 AM

    Tuesday: 9:00 AM - 5:00 AM

    Wednesday: 9:00 AM - 5:00 AM

    Thursday: 9:00 AM - 5:00 AM

    Friday: 9:00 AM - 5:00 AM

    Saturday: 9:00 AM - 12:00 PM

    Ultimate Flooring Center accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Ultimate Flooring Center offers free project estimates.
    No, Ultimate Flooring Center does not offer eco-friendly accreditations.
    No, Ultimate Flooring Center does not offer a senior discount.
    No, Ultimate Flooring Center does not offer emergency services.
    No, Ultimate Flooring Center does not offer warranties.
    Ultimate Flooring Center offers the following services: Carpet, hardwood floors, ceramic tile, laminate, bamboo floors, cork flooring, luxury vinyl tile, laminate, and granite countertops
    Carpet Cleaning

    Contact information

    6525 Crain Hwy, La Plata, MD 20646

    www.theultimateflooringcenter.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 AM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM
    Saturday:
    9:00 AM - 12:00 PM