Wood Acres Tree Specialists

I've contracted with Wood Acres three or four times in the past 15 - 18 years to trim dead wood/limbs from the huge oaks in my yard. Last month, in addition to removing dead wood/limbs from the trees, the crew installed cables, ground a tree stump, pruned and took out some older shrubs. It was a lot of work and took a day to complete. The Wood Acres arborists are extremely knowledgeable and their crew is meticulous in their work and clean-up. A few days after the work was done, I received a call from their office to ensure that I was completely satisfied with their service. This is a top-notch operation.

I didn't use them, I was going to have 3 trees trimmed. I went online to see best time to see tree were to be trimmed and it said November. He didn't tell me it would be best to wait till November or early spring and he was really expensive. So I decided to wait until early spring and get another quote. I thought he was very expensive, he was prompt and very knowledgeable. He was very responsive and punctual.

Fantastic!

unknown

I called to schedule an arborist to come out and give me a comprehensive proposal to care for my 2 acres of heavily landscaped property. It has been maintained by another company for 4 years all trees and shrubs and I was although they did a good job, I wanted to change for certain reasons. The young lady that answered the phone was extremely rude. She immediately told me there would be a charge for an inspection. I expressed concern as to why this was when I was trying to give them business. She said some people call about wanting a written inspection for a dispute. I have no idea what she is talking about. There is no dispute, I want to see if they can do the work. She asked if I wanted this in writing. I said yes, I want the proposal in writing so I know what they will do. She put me on hold and came back and again said they would need $250 to do an inspection. I explained I did not need an inspection, as I know the health of all my trees and shrubs and have years of documentation of the issues that arise. I wanted a proposal to continue to maintain the property. I don't understand why someone would charge to give me a proposal. I asked to speak to an arborist or someone else that might understand what I wanted. She said that we were not a good fit and hung up on me. I am stunned. I never raised my voice, I only showed frustration that I could not schedule a meeting to walk my property so I could show the person what I wanted them to do and to obtain suggestion on what services I should need. Very poor customer service. You need to replace this person as she is the first introduction to your company, and it is a very poor one.

OK.

unknown

Excellent results; quick service; Clean up excellent

They were great. They took their time were very helpful.

They visited and gave me an estimate, which I din't think was cheap. So I asked the company that had done the tree pruning 4 yrs ago to also give me an estimate. Their estimate was 3 times what I paid 4 yrs ago and 300 more than Wood Acres. So I went with Wood Acres and was not disappointed. They warned me that the crape myrtle would look very bare after the pruning (which it does!). They arrived punctually and worked professionally. When they were finished I asked them to cut a couple more small branches, which they immediately did. Perhaps they could have told me that they had finished and asked me to look and see if I was happy, instead of me having to take the initiative. But overall I am very pleased with their work and will use them again. !

This was my second time using the company, and I chose them because my research indicated they are all certified arborists. When I first called, three years ago, I had just learned that my large evergreen was infested with bagworms. They came out, looked at that tree (and others on the property), made recommendations and gave me an estimate. I signed a contract, they came back at the appropriate time and did the work. I called this year because I thought the bagworms had reappeared. The same guy I had three years ago came out and looked. He didn't see any bagworms, and said we didn't need the treatment. He did say we could do the treatment as a preventive measure, because bagworms come around fairly often. He was not pushy, and I agreed. I also had him look at my other landscaping/shrubs, where something was eating away at the leaves. He recognized that pest and made a suggestion. He gave me an estimate for shrub treatment alone, and one for shrubs and large evergreen. I opted to do both. The $400 covered two visits to perform the full treatment.... I don't know how this cost compares to other providers, but I don't really care because these guys are good. They have been in business a long time, and are responsive, friendly, and honest.

Two crew arrived on time in uniform and with full equipment to grind up debris. Adhered to safety requirements when trimming near power line. Thorough clean up of property upon completion. Polite, professional and efficient.

The costs above were each for job as stated below. They were very professional, respectful and did a great job. I've used them in the past as well. The cost of the first job of pruning was higher than most but they delivered a good job. They only accept checks but are willing to divide payments. ($3,100.00) I had a contract with Bartholemew trees before Wood Acres but they lost their best climber and had some issues with price negotiating so we mutually agreed to break that contract and I hired Wood Acres. The second job of removing the huge poplar was more compatible with other estimates. ($8,525.00) The job was tricky because all the trees are very close to the house and they did a great job of protecting our patio, the house, the front yard when the big crane came and cleaned everything up very well. They put boards and metal sheets where the crane's stabilizing pads went and had to remove then replant an azealea in the process. Forest their estimator and supervisor was very respectful, prompt, and professional.

They were very knowledgeable and helpful. I would highly recommend them.

The price from Wood Acres Tree Specialists was way too much, ridiculous. I'm not saying the work quoted was unnecessary but I thought the price was way out of range for what I thought I needed done. They guy showed up on time, he explained several things to me, he followed up, and the estimate was given to me written as well as in an email which was nice. He was very professional, very business like, and told me the estimate was good for 30 days.

They were conscientious about working around other plants I had in the yard and in their efforts of removing the dead limbs. Very professional.

Went well. They are always willing to answer questions.

The two evergreens were right next to the house and overfeed wires and underground cables. They took out the upper limbs first and then the tree trunks which were either 60 inches around or 90. They come back each year to see how things are and give us any help we need with trees and such.

I made arrangements to have my Red Maple and American Elm trees receive this treatment to keep them healthy. The treatment is preventative and helps to rebuild drought stressed and construction damage to root systems. These treatments occurred in the Spring and Fall of 2008. The cost is manageable because I just have to pay the $259 after each treatment.

I understood when Wood Acres came what a good company was because of their explanation of what they would prune and why. He slowly went through the property explaining what should be trimmed and why. I felt like I got my money's worth and more even though it was double what the other person had quote me. They had me buy some food for the roots to help the trees. It has been 2 years later and there hasn't been an improvement in the problem. That is the only problem I had and I will get back to them this Spring.

I was very pleased with the job they did because they were on time and the quality of the work they did was great. They got done very fast. They cleaned up afterward and left everything looking great.

They did the work ten days after giving us the estimate. The work was done in one day and they did an excellent job.

A certified arborist assessed the health of the trees. He knew his trees well-very impressive. I wanted them trimmed for safety reasons because the tree limbs were in my neighbor's yards, on top of the house and hanging over utility lines. First they did a soil test to determine the mix of fertilizer. It took several weeks for the results. Trimmers were very efficient and asked me several times whether the maple was trimmed to my satisfaction. The debris was cleaned up very well. The stumps were grinded first. I was not as pleased that they left the ground sawdust. I thought I had paid to have it removed but was mistaken. I paid to have the tree trimming debris removed. I was told sawdust could be used for mulch but read that's not a good idea because it attracts insects, like termites. So you would not want it near the house. Some tree mulch killed some of my neigbors grass. A plus was they "sprayed" an old fence post for safety at no extra cost.

They failed to notice a large broken tree branch in a very rare 65 foot tree that was the pride of the neighborhood in the fall. I couldn't see it from the ground, but I paid them to check everything and was very specific with them from the beginning about caring for this tree. The large broken branch in the middle of the tree resulted in rot after just a year it seemed. I had to hire others to take the middle of the tree out. The tree is ok, but not thanks to them, and I had to pay a substantial amount to save the tree as they failed to notice the damage and it festered for over a year.

WE HAVE USED WOOD ACRES IN THE PAST, AND SO FAR WE HAVE BEEN HAPPY WITH THE RESULTS. THEIR EMPLOYEES ARE ALWAYS HELPFUL AND KIND, AND THE WORK THEY DO IS VERY GOOD. THE PRICE WAS MODERATE, AND ALL OUR PHONE CALLS, QUESTIONS, AND REQUESTS WERE ANSWERED. THEY WERE VERY FLEXIBLE AS TO APPOINTMENT TIME, AND WE WOULD BE HAPPY TO HIRE THEM AGAIN.