W C FOWLER CARPET SERVICES INC

I love WC Fowler. I've been having carpets cleaned by them for probably 15 years after they were recommended by a co-worker who had used them for 30 years. I've also referred friends to them. WC Fowler has not only cleaned carpets for me, they've stretched one, and installed another. They know what they're doing, their prices are reasonable, and they are prompt and professional. WC Fowler is A+ for me!

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I have used Fowler numerous times over the past 15 years for cleaning carpet in rental properties. The first years I was extremely impressed with their price and service. I would give them the address, they would take care of the work and send me a bill. I never even needed to ask for an estimate because they were always reasonable. The last few years I noticed the carpets werent coming out as clean as I expected. This time I called and requested I needed service to deodorize a carpet that had ferret urine odor. They couldnt give me an estimate over the phone, said they would have to see it. The workers arrived on time, had no knowledge that I had requested deodorizing...apparently that is a standard feature of the cleaning. They cleaned it in about 25minutes and charged me the minimum $125 which was fair enough for a small 12x12 carpet. Except that it did next to nothing to eliminate the odor. When I called about it I was told I get no gaurantee, but they would try it again if I wanted. I asked them to do that and also asked about replacing the carpet. The price was $487, which was about $200 higher than another installer I had called and asked for a comparable product. But Fowler had told me he would give me a credit for the cleaning to apply to the carpet. So I accepted Fowler's offer. I had them try again to deodorize it, which still didnt work, and then I had them go ahead and replace the carpet. They were punctual and did a good job. The installers then expected to be paid and gave me a bill which did not include the credit. I refused to pay the incorrect bill. We called the boss and he claimed to have no knowledge about a credit. Perhaps it was the other boss at the company who had authorized the credit. Anyway, he finally agreed over the phone to give me the credit because he "didnt want to argue" with me, all the time whining that he didnt make any money on the job and then stating that I could see that they were a standup company.

They were extremely professional. He walked me through several options to fit both my style needs and my tight budget. When it was time to sign on the dotted line for my order, he made me feel very comfortable. My intuition was right. I appreciated not only his guidance, but his follow up after the sale. The installation team was incredible. They finished the job in one day and it looks fabulous.