Maid Brigade

I would say just as far as the timeliness and communication.

They're very good. I've had no problem, and have been using them since 2014.

unknown

Very well. The person doing the booking is a pro. They're good for regular cleaning. They have a team come over, which makes for quick work. They're on time, quiet, quick and hardworking.

unknown

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They are excellent and I have no complaints. A little late and I would prefer they call and let you know they are running late but everything else is excellent. The team I have had twice are very good and that is why I used them a second time and will use again.

There was a conflict with the price and it was locally poorly managed. I think the national office was better, but the local office was terrible. They charged me more than I had agreed to pay without letting me know. I did not have a good experience. I was not given a receipt for service. I authorized a certain amount and I had to go to work. They did not call me to tell me they were charging another hour. My email went basically unanswered. When I disputed the charge with my credit card company the local manager was untruthful in his letter. I don't know if he is still the manager. The national office was okay but they were a little harder to get in touch with. There was no follow through. It was difficult. The local office was terrible and I think the national office was having a rough time. The cleaners were not thorough but they were okay. I did not compare pricing. I would not use the local office if they still have the same manager.

I called to request cleaning services and specifically requested the same team that had cleaned my home before. Maid Brigade scheduled the appointment for 10:30 AM. I got my house ready to be cleaned, including stripping the bed and putting out clean linens. At 10:55 AM, when the team had not arrived, I called Maid Brigade. I was told that the team would be at my house by 11:30 AM. When I asked why no one had called, I was told there was no phone service. I then asked how did the Maid Brigade dispatcher know they were coming if there phone. The dispatcher said there was no cell service, but there was a land line. So, then I had to wonder why no one called if there was a working land line. The team arrived at 11:30 and they were not the same team who had been there before. Despite my concerns about them not being schooled on the ins and outs of my particular house I left for the office. I made sure to mention that the clean linens were upstairs. When I arrived home, I discovered the bed had not been made. How can three people look at an unmade bed and a pile of clean sheets and not figure out what they are supposed to do with them. I don't want to be excessively picky and recognize that in the grand scheme of things, this is not the end of the world. I am disappointed in a vendor in whom I had such delight heretofore.

It was expensive, but worth every penny. This house was a rental for decades before we bought it, and it had been siting empty for over 9 months, so there was plenty of leftover grime that we wanted to get rid of before taking possession and starting to move our stuff in. They were very professional and did a great job of cleaning everything cleaner than it will probably ever be again.

I called & was given an appointment for 2:00 pm a few days later. On the day of the appointment, the team showed up at 9:00 am. They said that was the time they had for my appointment. I explained that it was a 2:00pm appointment, & that 9:00 was not convenient. They said another appointment was scheduled at 2:00. We called their office & the team leader/office official suggested having them wait for 10 or 30 minutes, but I said that was not convenient & the office staff said they'd call back. They called at 11:00 to see if 11:30 would work & I told them no. They called again between 12:30 & 1:00 to see if 1:15 would work. I said yes, & they returned around 1:15. The team did a very thorough job of cleaning. Without being asked, they dusted some areas that I have had to ask other cleaners to clean. They were very careful with a number of fragile items. I noticed only 2 small things that they missed. Price indicated above is before a $20 discount from coupon.