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Thai Cleaning Service

House Cleaning, Window Cleaning, Carpet Cleaning,

About us

We are a locally owned, family run cleaning service that has been in business for over 11 years in the Baltimore Area. We carry full liability insurance and do complete background checks on all our employee's. We take great pride in the cleanings we provide and have a 97% customer retention ratio because of it. Our trainers are meticulous and make sure that even small details (i.e. all labels on bottles facing forward, bedroom dressers are completely organized, etc.) are never missed, in addition to the detail cleaning provided. Please feel free to contact us for a FREE NO COMMITMENT estimate on your home or office. Thank you for considering us, Thai Cleaning Service

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Commercial Office Cleaning Residential Home Cleaning Post Construction Cleanup Move In / Move Out Cleanings Home Sale Cleanings Reoccurring Weekly/Bi-Weekly/Monthly Cleanings Green Cleanings Apartment Cleanings Interior Window Cleaning Exterior Window Cleaning Carpet Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.5110 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
15%
3
5%
2
5%
1
4%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.6
responsiveness
4.7
punctuality
4.6
Showing 76-110 of 110 reviews

Marlene H.
04/2016
4.0
house cleaning
  + -1 more
unknown
Description of Work: House cleaning. Used them for over a year now.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$125

Kimbely G.
04/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: They are now our weekly cleaning service since last year...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barry S.
02/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$110

Rosemary H.
10/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$182

Tierra M.
09/2015
3.0
house cleaning, window cleaning
  + 0 more
.
Description of Work: They cleaned my rental house so we could have the new tenants move in. The lady spent 4 hours and 45 minutes to clean the main floor of my small ranch style house which definitely needed a good cleaning but by no stretch of the imagination should it have taken that long to clean. Upon scheduling the cleaning I specified that I would like the basement cleaned as well since there is a room and a bathroom down there and the cleaner "forgot" so I had to call and tell them I was unsatisfied and then they sent someone back out that weekend. I also requested that the interior of the window sills be cleaned and halfway through the process the lady gets a call from her boss saying "they don't do that" which I've never heard of a professional cleaning service not doing and it was not professional since when I talked to the woman on the phone she assured me that it would be done.They also claimed to have cleaned the baseboards but if that was the case then they were not done very well. Overall, I was just very disappointed that I paid so much money for low quality work and I would not recommend them to my friends or family.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$215

cassandra A.
06/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned whole house top to bottom. Over 4000 sq feet

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Pamela F.
06/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$130

Gail S.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned entire house. Very professional. Did an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$70

Susan B.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They cleaned our house and did a good job. We hired them to come every two weeks after the first cleaning. The second crew wasn't quite as good as the first one, but we're ironing out the kinks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Mark K.
09/2014
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: 1st cleaning was $500-$600.they did everything including steam cleaning carpet. That $135/weekly is for 2300 ft2 house. They will not change cat litter.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Janet S.
08/2011
5.0
carpet cleaners, house cleaning
  + 0 more
They arrived on time and cleaned my house quickly and thoroughly for an upcoming party. They coordinated times with their carpet cleaning 'crew' to immediately follow their housecleaning, so not a beat was skipped. My house looked and smelled fantastic when they were finished. I love this service! They are so accommodating, friendly, cheerful, and professional. Thai Cleaning is a wonderful discovery! Thank you, Angie's List.
Description of Work: Housecleaning and Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Paul L.
07/2011
5.0
house cleaning
  + -1 more
I requested an estimate and information. Within an hour I was contacted and given full details of what I could/should expect from their service. I set an appointment for the following week. The crew was a bit late but called and advised they had car trouble. They were close by and would come just as soon as road assistance showed up and helped them with the situation. This is understandable and was not a problem. The only reason I gave a B in this category is because the issue existed. The owner came a bit later to ensure all was to our liking, especially since the scheduling had been delayed. This allowed the girls to continue with an effective job without the pressure of needing to rush to be on time for their next engagement. The cleaning job was excellent and the price was very fair. We plan on discussing a regular schedule and what might be most appropriate in our situation.
Description of Work: Full "top to bottom" cleaning of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$195

Kaye D.
07/2011
5.0
house cleaning
  + -1 more
I called for an estimate and spoke with Gary, the owner. I then scheduled a day and time. They were prompt, in fact called and ask to come earlier. They completed the cleaning as required. They were professional and very pleasant. I will definitely be scheduling them on a regular basis.
Description of Work: General housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Nancy J T.
07/2011
2.0
house cleaning
  + -1 more
Did not perform services as detailed in their ad. No Thai arrived, nor did I speak to a single Thai person. When they scheduled to come out and fix what they didn't do, they were charging us the full rate. My husband called to cancel them upset over being promised a discount on cleaning services since they didn't do what was advertising like wash the dishes, or clean the sheets, the woman wanted to charge him a cancellation fee. OK, well that is their POLICY. Would be nice to know what the policies are before you are charged for violating them. Gets better!!!.....I knew NONE of this. I got a call from them to schedule because my husband hung up after not being able to understand the person answering the phone and they needed to schedule this "fix it visit" with me. WOW.....way to play me and my husband against each other. My husband was furious with me and I couldn't believe this was happening. I would never bring them here again, and it is ashamed because the girl running the show when they were here knew her cleaning business. I hope she goes somewhere else so we can use her again. Again- how can miscommunication occur on the first visit. No use responding to anything you have to say because you'll lie your way out of it. Shows the customer more about you from your response as a provider than arguing any point. We had a housekeeper for years and thrilled even when done wrong. You were here 2 hours for $185.00, you didn't mind cashing the check.
Description of Work: Housekeeping

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
4.0

$185

Response from Thai Cleaning Service
Did not perform services as detailed in their ad. (We missed two items: 1. A few dishes in the sink (the dishwasher was running at the time, we usually load dishwashers, not hand wash dishes) 2. Changing bed sheets (this was mis-communication, she did not know to put out fresh sheets so the girls just made the bed instead of changing the sheets) No Thai arrived, nor did I speak to a single Thai person. (They complain later in this report that her husband could not understand the person answering the phone, it’s because she was Thai) When they scheduled to come out and fix what they didn't do, they were charging us the full rate. (Our policy is to fix any item that is missed during any cleaning, in which we did offer them for free. They instead asked for a full house cleaning (over a week later) instead of just a fix. We offered them a discounted rate from $110 to $80 for this cleaning, so I don't know why they are saying no discount was offered.) My husband called to cancel them upset over being promised a discount on cleaning services since they didn't do what was advertising like wash the dishes, or clean the sheets, the woman wanted to charge him a cancellation fee. OK, well that is their POLICY. Would be nice to know what the policies are before you are charged for violating them. (He called the morning of the scheduled cleaning at 7:30am to cancel. She did not charge him a cancellation fee, she only told him that we normally would charge a cancellation fee for canceling less than 24 hours. This is our warning/notice, we NEVER charge the first time it happens.) Gets better!!!.....I knew NONE of this. I got a call from them to schedule because my husband hung up after not being able to understand the person answering the phone and they needed to schedule this "fix it visit" with me. WOW.....way to play me and my husband against each other. My husband was furious with me and I couldn't believe this was happening. (PLEASE understanding this member, I only called you to apologize about any misunderstanding between Noy and your husband that morning. I had absolutely NO intentions of rescheduling your cleaning. After apologizing to you and your husband you asked me if you could reschedule to another day. I am sorry if this had caused any grief between you and your husband, this was not in any way my intention.) I would never bring them here again, and it is ashamed because the girl running the show when they were here knew her cleaning business. I hope she goes somewhere else so we can use her again. (I am confused, you stated that the girl that actually cleaned the house did such a great job, yet you only gave her a ‘C’ rating?)

Mary S.
07/2011
5.0
house cleaning
  + -1 more
I was very pleased with the cleaning provided by Thai Cleaning Service. Kudos to Kendra and Crystal who were 2 friendly, professional young ladies who did an excellent job cleaning my home. They worked hard and were organized. This was a great value for the price. I had to leave before they were finished and am sorry I didn't get to thank them myself in person. It was so nice to return to a clean home...thank you so much!
Description of Work: Deep cleaning of my home - great room, kitchen, den, 2 large bedrooms, 2 bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Phillip C.
06/2011
5.0
house cleaning
  + -1 more
The two cleaners showed up on time, were very courteous and went right to work. We didn't need to provide much direction and we were extremely pleased with the results. They cleaned several areas empty rooms that didn't have much in them, that I told them didn't need to be cleaned. They definetly went beyond what was expected. We were very pleased when we came home to a clean house. They provided a great house clean and a stress reliever!
Description of Work: Thai cleaning cleaned my whole house and did an excellent job making it look, smell and feel brand new.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Joy F.
06/2011
5.0
house cleaning
  + -1 more
I called the cleaning service to get an appointment to do a deep cleaning and spoke with the owner. The owner took the time to specify what would be cleaned and asked some questions about the house. Since I was using the Angie's List deal for 3 hours of service, the owner indicated that if I thought that my house would take up more time that I had the option of purchasing additional hours. On the day of the cleaning I had planned on being there but I was not able to leave work so I called the office and told the cleaning service the information they needed to get into the house to clean and I had also indicated that I wanted the house cleaned from top to bottom and would pay for any additional hours spent. When I got home, the crew was still there and they took me through what they had done. I was pleasantly surprised at the level of detail in cleaning and arranging that had been done. The cleaning was up and beyond my expectation and I had personally called the owner up to let him know. I am glad that I came across this service via the Angie's List special and I have decided to use this company for routine cleanings from now on.
Description of Work: The services included a Deep Cleaning of a Split Level House with 3 bedrooms and 1 1/2 Baths. Thai Cleaning Service performed up and beyond the typical cleaning service. Examples include straighten items that are out of place in addition to cleaning them. Most other cleaning places just clean around the items. Scrubbing of all areas of the house using Green cleaning products. Overall a very good service, can't complain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Jaclyn D.
06/2011
5.0
house cleaning
  + -1 more
great....they got all the dog hair!
Description of Work: cleaned the entire house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Margaret S.
06/2011
5.0
house cleaning
  + -1 more
Timing is everything. I was getting ready to move into a home (in another state) and Angie's list had a specal on house cleaning so I took a chance and purchased. The cleaning went well and I am going to use them on a bi-weekly basis to keep my home clean!
Description of Work: They did a great job cleaning my home before I moved in. It was nice to have clean shelves, bath and kitchen!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Vivek K.
06/2011
5.0
house cleaning
  + -1 more
The overall work was excellent. They are very thorough. They work the entire time that they are there. They are very hard working. They are very honest. They charge you on how far they do the cleaning. I would rate them high overall. Their price is quite competitive. I would use them again in the future.
Description of Work: I used Thai Cleaning Service for house cleaning. The last time I used them was about a month ago. They do a deep house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

alice D.
06/2011
5.0
house cleaning
  + -1 more
Overall, pleasant and low key. Was impressed with Kendel or Kendra (I forgot her name) who can't find work in field she is trained for so working for cleaning service. I like hard working people who just move ahead.
Description of Work: 2 workers for 6 hours= 3 hours at my house. Very punctual and professional. I had just had my floors sanded and have a lot of wood dust through out my house. They helped me clean that up. Washed bathroom, kitchen floor and my office. Cleaned a refrig. and large glass coffee table (w/ storage) and both were very dirty. I usually work right along side anyone who comes to my house ( only I am slower and need breaks). I like to be there if they have any questions or need something. I like to chat w/ them as we work. I am usually the one who has to stop talking so we can all focus on work at hand. They were good and I would use them again and recommend them. I wanted to try them out. I will however return to another company whose work is very fast (attack more like it) that I was already working with. Please note, I let company #1 know about company #2. I wanted to try someone new. I am always up front with people I work with. Also the telephone contact was good. Not to hurried and wanted to communicate clearly.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Rebekka P.
06/2011
5.0
house cleaning
  + -1 more
They are overall pretty good. It is definitly a good thorough cleaning for the money. Don't hesitate to call management if you are not happy with the job, they will go the extra mile to make you happy.
Description of Work: They clean everything in my house, except for exterior windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Donna M.
04/2011
5.0
house cleaning
  + -1 more
It went really well. They did a great job. They were on time. They are always nice to my dog. They have a good level of attention to detail. The scheduling guy on the phone, Gary, is great. They are really good. The price is average.
Description of Work: They cleaned my house.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$120

Lynnett R.
03/2011
5.0
house cleaning
  + -1 more
They cleaned whole house from top to bottom. Certain areas I took care of myself but what they did they did very well.
Description of Work: They cleaned whole house from top to bottom. Certain areas I took care of myself but what they did they did very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Donna M.
08/2010
5.0
house cleaning
  + -1 more
We're still using them, but since the quality of cleaning appears to be not as thorough we are starting to look for other more cost effective solutions.
Description of Work: Our first cleaning was spectacular! They cleaned everything, changed bed linens, hand washed our hardwood floor and even organized my bookshelf. The second and third cleanings did not feel as detail driven, but overall a job well done and I LOVE coming home to a sparkling clean apartment.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$110

Contact information

400 Larkspur Dr., JOPPA, MD 21085

www.thaicleaningservice.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Carpet Cleaning,
Floor Cleaning and Waxing

FAQ

Thai Cleaning Service is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Thai Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Thai Cleaning Service offers free project estimates.
Yes, Thai Cleaning Service offers eco-friendly accreditations.
No, Thai Cleaning Service does not offer a senior discount.
Yes, Thai Cleaning Service offers emergency services.
Yes, Thai Cleaning Service offers warranties.
Thai Cleaning Service offers the following services: Commercial Office Cleaning Residential Home Cleaning Post Construction Cleanup Move In / Move Out Cleanings Home Sale Cleanings Reoccurring Weekly/Bi-Weekly/Monthly Cleanings Green Cleanings Apartment Cleanings Interior Window Cleaning Exterior Window Cleaning Carpet Cleaning

Contact information

400 Larkspur Dr., JOPPA, MD 21085

www.thaicleaningservice.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM