Renewal by Andersen of Baltimore Metro

Renewal by Andersen and Junior and his crew were outstanding. They were very professional clean and the product from Andersen are beautiful. Replaced two 12' sliding glass doors and a couple windows. WOW awesome product, appearance and workmanship on the install.

Worked out great! The window has performed exactly as indicated. My wife and I are very happy with the curb appeal with the new window.

We had them replace 16 windows and Andersen Renewal knocked them all out in 1 day, it was pretty impressive. Everything installed works great, there was no punchlist or follow up work needed. The crew did a great job keeping our house clean and cleaning up as they went. These windows are expensive, but for a full replacement down to the rough opening, with insulation and new interior trim i would say that they are worth the money.

VERY WELL, EXCEPT ONE WINDOW HAD TO RE-ORDERED & DONE LATER !

I am very happy with the quality of the windows and door, and was very happy with the professionalism of the installers. It couldn't have gone any better.

The experience was consistent with expectations. They were punctual, professional, and gave detailed information or demonstrations when needed.

Very well. They were very patient with our ridiculous HOA

The sales pitch was a bit too long, but the salesman was very friendly and professional. The installation went great. They were fast and thorough. They did an excellent job cleaning up the job site. You couldn't even tell they had been here. The Windows and front door look and work great. My only issue is the price, but I guess you get what you pay for. The Andersen name and product quality are top of the line.

The installers did excellent work. The Windows look and work great. The front door looks and works great as well. The installers were very professional and cleaned up before departing. My only issue was the price, which was much higher than their competitors. I essentially paid extra for the name and reputation of Andersen. I'm hoping this will increase the value of my home when I sale.

I am pleased with the product. I have seen a difference in the over all warmth and coolness of the home since the service. The windows are really energy efficient as I have seen an impact on my bills and energy consumption.

Salesman was very professional, not high pressure at all. Yes, the price is higher than other options but you get what you pay for with major investments. Installation crew was very professional, respectful and on time. They sent a large crew which was able to have everything completed in two days. Staining crew showed up a few days later and again, they sent a large crew over two days and did an awesome job. Some touch up was needed (lighting at night showed a few spots that needed to be addressed) and they insisted on coming back immediately to address any spots not fully covered. There was also an issue with the screens since the fit was a bit tight. The service manager took a look at the fit and immediately just ordered all new screens for the house. They were ordered and installed in two weeks and look great. Again, the pricing was higher than expected but after analyzing the advantages of the windows by Renewal as compared to other options, the investment will pay off over time.

It was excellent. They were on time and prompt. They were very reasonable and did great work. There was a small problem with the strike plate and they replaced and fixed that. They checked everything to make sure it was all correct.

My husband and I were at a local home and garden show and saw the Renewal by Anderson booth. We had mentioned replacing the 4 windows left that had not yet been replaced in our old home. We talked with the reps and the booth and signed up for a sales rep to come to our house the following week - which they were very insistent upon. They then harrassed my phone, and my husband's phone, until the day of the appointment trying to confirm everything. I spoke with them at least 5 times on the phone and received several emails saying that I needed to contact them regarding my appointment. There was clearly a lack of organization and communication breakdown because every time that I called they would go over the same thing the last call had covered. I finally asked them why I needed to keep calling back after I had already spoken with a representative several times. They couldn't give me an answer. The night of the appointment, I ended up sick and my husband called saying that the roads were beginning to get icy as it had started freezing rain. I called the number that I knew pretty well at that point, and told them the situation about the roads and being sick. They said it was no problem and tried rescheduling right then. I explained that we were very busy for the next few weeks and I would need to call them back another time. After some discussion, my husband and I decided that we weren't going to replace the windows at this time and instead were going to focus on our other renovations first. Since signing up they have not stopped overwhelming his phone with calls asking to set up an appointment. They call his phone almost every day, while he is at work, when he is at home, any time really. He has explained to them that we are not interested at this time and to please stop calling his phone - well they don't listen very well. Our original appoinment was the first few days of March, this is May and they are stilling calling him every day. This company is also extremely stubborn when it comes to having both husband and wife home at the same time. We are in the middle of doing many renovations right now, so we have been dealing with plenty of companies. Most don't care whether both of you are home at the time they come for an estimate. I am the sole homeowner on the house because of business reasons and yet Renewal still insists that we both give up our time to be there. This is ridiculous - my husband doesn't care and knows that we will talk about it anyway. He also works odd hours sometimes and can't always be home at night right after work or during the day. Plus, most companies have been okay with just him being there. I was very pleased with this company when I used their windows through a contractor - but I never had contact with them. Now knowing how annoying they are, and insensitive to your needs, I will never use them to replace my remaining windows.

I decided to completely renovate my home which I had built 35 years ago, beginning with replacement of all doors (2 sliders & 1 patio) and windows (17). In February, 2014, I called Replacement by Andersen because I had originally installed Andersen windows and doors. I was willing to pay twice the usual price to get the best product and installation. I expected the process to be seamless. I hoped to avoid delays and disputes about the quality of the work. I signed the contract and paid the deposit. The salesman made initial measurements and assured me that all replacements would be exactly the same as originals. A specialist came later to make precise measurements prior to construction of the new doors/windows. Installation was scheduled for three consecutive days at the end of April. The doors were the wrong size. Excessive ?build-out? trim was needed to make them fit, resulting in doorsills substantially higher than the floor, creating tripping hazards. The thresholds were built up with dark unfinished wood. The floors are light oak. They bay window in the front of the house and the front bedroom windows are boxed out for symmetry. The first replacement ?bay window? was configured incorrectly and the depth was too short. The old window had been torn out so the installers struggled to close in the house against the elements. Measurements for the bay window were made for the third time, and it took 5-6 weeks for the second replacement window to be built. It was too small. By using excessive trim and foam insulation, it was installed ?on a temporary basis?. The symmetry is gone. The franchise owner came out to determine what the corrective action should be. He called later and informed me that they would not make another bay window. He advised that he had decided the best solution would be to tear off the siding and the stepped-out framing and rebuild that part of the house to fit the window they had made. He acknowledged that the siding could not be matched with the rest of my house. He said that he was becoming concerned that his ineptitude had destroyed my confidence, and my willingness to pay the balance, and he asked for further payment. Replacement by Andersen then abandoned the job. Their lawyer has contacted me about payment. The incompetence of the contractor has left me with a ?temporary window? and delayed the other projects which I thought would be done by now.

Our house was built in 1976. There were double hung windows with evident seal failure, so lack of insulation in the panes. The windows were installed without any stool (interior window sill), side casing or molding around the window. The vinyl windows meet the drywall inside. We bought the house 2.5 years ago. We found significant water damage inside the bedroom window and noticed the metal edge for the drywall was rusted all around. And that was not the only window . . . We had 5 estimates. Renewal By Anderson (RBA) was the only company who addressed the rusting and need for casing around the window. While the price was almost double than the other estimates, we have composite windows (not vinyl) with 99.9% argon, repair of rotted wood framing from water damage, and beautiful casings. The team of 4 men were excellent. They showed up on time, went straight to work after an introduction of expectations. They worked on 1 to 2 windows at time. This group was a well oiled machine! Tarps were laid down at every window and the path to get to them. They kept us informed throughout the day. Unable to finish in one day, all interior work was completed on Saturday and we could start to put furniture back in place (you have to clear a 3 foot area around each window so they can work). The team returned first thing on Monday and completed the job. We were given the opportunity to inspect every window. Alex showed us how to work the windows - I know this sounds ridiculous, but these windows fold in so you can do all the window cleaning from inside. There is no need to prop a pane up, as they will lay down to the wall with both open at the same time. The team were neat, and cleaned up inside and out after they were done. Quality product and installation. You get what you pay for. The house is warmer already and the windows are beautiful. No more water leaks!

The sales presentation in my home was very efficient and easy. It took less than an hour for the presentation. The installation and all of the other variables like removing the security bars and reinstalling them were seemless.

Anderson Renewal installed 12 windows of which 7 had tempered laminate glass (5 upstairs for noise reduction and 2 due to state regulations. The windows are great! Quality windows. I hate the look of vinyl windows where they fuse the corners and it looks cheap. I had to go with the better window provider. I read some reviews stating installation issues and that was my biggest concern when I decided to go with Anderson Renewal. I'm pleased to tell all who read this that they did an amazing job! I couldn't be more pleased. They also wrapped some wood trim on the outside of some windows with aluminum and even that looks great! I gave the price rating a B rating only because I hate to pay that much for windows. I hope to get a good ROI when it comes to selling my home. I would definitely recommend using them.

The first door showed up and it was wrong. We had to wait 5 weeks so they gave us a refund of $300. They had hired a new guy and he wasn't any good. He had already been fired when the bad door showed up. They were a little more expensive but we were familiar with their product. It had lasted 37 years and we had only replaced the rollers twice. The guy gave us a contract right then and there unlike the other company who only gave us a price. They did a bang up cleanup job. They vacuumed the whole deck with a shop vac.

It was okay. It was more expensive than anything else but that's about windows so I went with them. I have been using them for all other windows in the house and it's from the same manufacturer so I had to go with them.

The would NOT come out unless my husband was at home.

I have not make a decision yet. I had one estimate from this company, but I think that was too high....?

It was a great experience, starting with the sales rep, Mary Beth. She listened to our questions and concerns, and then presented us with with a detailed, to the penny quote. No surprises, no pushy sales tactics, no wasting of our time. The installers were competent, professional, and courteous. And most important, the windows are beautiful. We had our first warm winter in our 58 year old house.

The consultation and quote process was simple. Scheduling went well and I was pleasantly surprised with how quickly they completed the work - one day! I really expected it to take a few days, but they just sent a huge crew and tackled all 3 areas at once. The work looks nice and I'm really happy with the functionality of the products.

April 24, 2014 I received a flyer in my mailbox from Anderson Window installations in November2013. I called for more information and finally got a sales representative to my home on February 28, 2014. I decided to replace a living room Bow window which I told the salesman had been leaking, and there was clearly a significant amount of water in between the glass panes which would also drip onto the floor. I thought the remedy was to replace the entire window and the sales representative agreed. One month later a man came out to measure the window for installation. Again I told him about the water problem being the need for the window replacement. He told me the ceiling in the middle of the window was 1 1/2 inches lower than the sides were. We talked about the water problem and how this would solve it. A few weeks later a crew of 4 men in unmarked trucks pulled up to install the window. I was surprised because I was told Anderson does not use contract workers and that they have their own staff which is one of the reasons I chose them to do the work. The first thing they did was tear the inside frame off the window which revealed the wall frame around the window was extremely moldy. Also, there was no vertical support piece above the window on which to hang the window. Apparently. whoever installed the bow window just sawed off the support center beam at the top of the wall to fit the window in. This is a structural part and necessary to support the ceiling and window. This beam too was also rotted explaining the 1 1/2 inch dip in the ceiling. One of the workers also pushed on the ceiling and said he suspected it was also rotted as it was "soft". The crew left as they were obviously not able to install the window until all these building issues were corrected. The window could not be installed as they could not nail it to rotten boards, there was no cross beam above the window to hang it on to hold the weight, the source of the leak needed to be located, as well as all the frame wood replaced. The team leader and one of the workers have this all verified by pictures that they took. I called to cancel the window installation as apparently it was not able to be done. I explained to Mr. Noy that I do not now, nor do I anticipate in the future, having the money to have all the required work done. Since they had not done any installation of anything I requested a refund of my $2400 deposit. He then offered to install the window on the rotted boards as is and cancel the warrenty so they would not be responsible. He also told me it was just condensation in the windows without ever seeing it. The total cost of this window was upwards of $6000. As I had two Anderson employees come to my home, inspect my window, were aware of an unresolved water problem, measure the window and determined the ceiling was lower in the middle of the window I would have thought at that point they would have determined the project was not viable. Mr. Noy tells me he has the frame sitting in the warehouse. It is a "frame" not a completed window ready to install as I saw it when they brought it to my home. I am still requesting a $2400 deposit refund factors these costs. into operational costs. Pamela Park, RN, BC, CRRN

Renewal By Anderson did a great job helping us pick out replacement doors and installing them. The doors had oak trim which had to be stained to match the trim installed. They did a great job matching the stain. Overall, I am satisfied with the installation, however, it was expensive. I guess you get what you pay for.