Movers USA Inc

1) The crew moves very slowly, takes breaks, and stands around watching each other work, increasing the total time of the move. Then they charge you for the "extra" time that was not part of the original quote. 2) The crew arrives much later than the appointment time. If they do not finish by the time they said they would, they will insist that you pay anyway even though they have not finished. You then need to argue with their "manager" to negotiate when and how much it will it cost to finish. 3) The crew will refuse to re-assemble some of the furniture and make the customer do it themselves. 4) The crew will claim that they are finished and try to leave quickly while the customer examines the house. I discovered significant damage to my walls and ceilings, as well as furniture that was not re-assembled (they faked it by laying pieces on top of each other but not actually connecting them). They also damaged furniture by drilling holes in it where they did not belong. I ran out to catch them and they insisted that they were not going to do any more work and I needed to pay anyway. 5) The crew does not wear facemasks appropriately to protect from covid. 6) To fix the damage they caused, their "manager" will send an unlicensed repair person who does his best, but takes 4-5 multi-hour appointments during which the customer needs to take off of work to be home and ensure the job is done correctly. They do not compensate the customer for their time. 7) The crew will leave trash all over your home. They also urinated on my floor. 8) For all of these issues, the "manager" accused me of being at fault because I chose not to purchase their insurance.

They were prompt, respectful, friendly, and the price was fair.

From both movers and admin, total professionals, v nice, and all wore masks the whole time (and for that type of physical labor- what a pain in the butt for them). I ended up having them pack for me too bc they were so cheap. I’m sure I won’t be in my current apt forever and I will be using these guys again no question

While the estimator showed up on time for the appointment at our home. he never followed through with the estimate, as promised. He said he would email it to us, but it's been over a week and we haven't received or heard anything (we made sure he had our correct email address before he left our home). We have hired another provider, and that estimator not only was very punctual and professional, but he emailed the estimate to us within a few hours of his visit.

Their customer service was so bad, I didn't even get past the quote. After MoversUSA provided me with an online estimate that had some inaccuracies, I called back and asked for an in-person estimate. They finally called back and Gil from MoversUSA hassled me about not accepting their online estimate. He told me that they're very busy and dont typically do in person estimates for jobs this size. He then agreed to do an in-person visit, but turned up the pressure by telling me that if I wait until the end of the week, all of the slots would book up and I won't be able to move. After I told him that I don't trust people who don't come to the house to do an estimate, he got very passive aggressive with me. It was rude and unprofessional, and I would steer away from them.

My move date has changed several times and the flexibility and professionalism of Rachel, their customer service/ and planning coordinator has been phenomenal. I'm looking forward to my move!

Showed up on time and packed up our furniture. Packing was very complete and sensitive pieces were well protected.

Went well. I am very cynical when it comes to using the services of those I don't know (like movers)/ However, despite my cynicism both moves went very well and were done to our complete satisfaction.

The move went great. The 3 guys that came were excellent.

Recently Movers USA completed a move for us. It was a complex move with items picked up at one address on the East Coast and taken to three different locations, two in the Midwest and one on the West Coast. We were extremely happy with the move and very impressed with their professionalism throughout the process. Gil, Ray, and Jim were great to work with. Their communication was excellent, with frequent calls to keep us up to date and to let us know how things were proceeding. Of special note was the care Movers USA exercised in packing our goods. It was way beyond my expectations and everything arrived in excellent shape. At one point they added extra packaging without our knowledge or request just to make sure everything arrived undamaged. Matthew was the mover who picked up our boxes and delivered them to two of the three locations. He was the nicest guy and took great care in everything he did. We would definitely use them again and I strongly recommend them.

Moved household items from a 3500+sf house into storage for a little over one month while new home was being completed. Moved items from storage into new home. Christian and his crew were very careful with the items and making sure walls and floors did not get damaged. Two floor lamps were damaged somewhere between the moves, but considering the number of items, overall a great job. Price was comparable to other estimates we received.

The whole experience was great. We were very pleased with both the administrative people and the guys who actually did the moving.

Cristian and his crew were excellent. I was told they would be here from 3 to 6, and they arrived at 3:00. I was called at noon to say the time, and Christian called me at 2:30 to say they would be here in 30 minutes. They came in and immediately started. All of them were polite, and very hard working. Cristian is very hands on and assisted with moving the heaviest items and worked with each of his crew and gave excellent direction. The cleaned up all left over papers and Cristian even took a bed frame not going on the move to the curb for me. I have worked with Megan Wise for many months and have been very nervous since this my first professional move. She has been responsive, kept me informed and even managed to get me a time in an afternoon when I told her that I hd a very short time to closing. They are an excellent company and took so ma ny of my worries away!!!

They were great, prompt, professional and friendly. Showed up on time and treated my items with care and respect on both ends. I even recommended them to a friend that moved from Richmond to Columbia, SC.

Great. The assessment meeting was very informative and communications from that point on were prompt and helpful. The moving crew was prompt, professional and hard working. Our household goods will now be held in storage until we are ready to move into a new house and I am fully confident in the continued professionalism of the movers USA. I highly recommend them.

The move was handled very professionally from beginning to end. Communication was excellent up to and on the day of the move. The moving crew worked extremely hard and took care to wrap and protect all of the furniture. They took the time to reassemble and arrange the furniture at the new residence to our complete satisfaction. They were courteous and professional at all times. We can't say enough good things about this move. We would definitely use Movers USA again and highly recommend them to anyone facing a major move.

As everyone knows moving can be stressful! Working with this company alleviated all the stress. The crew arrived on time and dressed appropriately. Took time wrapping my furniture and carefully placing everything safely in the truck. The men worked very long hours, over and above what anyone would expect! Eager to please and very courteous! I highly recommend this company!

Excellent. Excellent company. They were prompt-scheduled from 8-10 am and they were here at 8ish. Moved efficiently and the move just went good overall.

Very well. They did an excellent job. Very hard working people on the job as well as in the office. Efficient and well organized, friendly as well. They loaded my stuff and wrapped a few items for me. They showed up on time for delivery as well and had unloaded the truck in a short time. They took the stress out of the move for me and I highly recommend them.

Great company! Based on Angie's List reviews, we called this company for a quote for an interstate move. Although it was short notice, Gil was able to fit us in. A very reasonable quote was delivered very quickly as well as answering many questions that we had. On the day of the move the movers arrived on time and took extra care packing many fragile items as well as antique grandfather clocks. They were professional and moved very quickly. The truck arrived to our destination and was unloaded carefully and efficiently. I can't say enough good things about this company. What is normally a very stressful situation became so much easier thanks to the help of this company. Their pricing is also transparent and very competitive. I highly recommend Movers USA and would not hesitate to use them again!

The movers/packers (Alberto) in Maryland were on time and very professional. They packed my antiques and lamps with care and were neat and very polite. Dispatcher Ray was excellent in calling me to let me know when the shipment was ready to leave Maryland and arrive in New Mexico. Marcos, the truck driver/delivery person called the day before to give me a time frame, then called to tell me when he was within an hour of delivery. He unpacked the wrapped furniture and moved the items where I wanted them. I am very pleased with the whole process--smooth, effortless, and professional.

Excellent! The crew were great...Eric, Jesus, Gregory and another I didn’ Get the name of we’re terrific. They arrived on time, packed everything perfectly and were generally nice guys too. Eric and Jesus ultimately also were on the delivery crew and were on time and exceeded my expectations. There was not one thing damaged and I had a lot of stuff, (too much, haha). My only comment is to be accurate with you count on what you are shipping. Mine kept going up and exceeded my guestimate by 10%. Not thier fault, but be accurate and discuss with Niel exactly what you are shipping. Would I hire again...absolutely, happy customer.

Very cooperative and efficient crew. Price was very good for the work involved.Easy to set up the date and time. Made the move a smoother transition for us and gave us an Angies list discount.

They did an excellent job with our move and were even willing to return to pick up all of the empty cardboard boxes. I would highly recommend them.

Shwoed up on time, professional, careful, detailed, fast, clean- overall an excellent experience