First Impression Hardscapes

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First Impression Hardscapes was a fantastic company to work with. I was referred to First Impressions Hardscapes as a part of the DC River Smart Program. They not only came worked with me on the backyard but served as the interface with the DC program. They were very understanding when I ran into an issue with DC regarding an electric pole that needed to be moved. The delay was several months. First Impressions did a great job of keeping in touch without seeming as though they were overly pushy to get started. Very professional from beginning. The work that they did was absolutely terrific. They spent a lot of time talking to me about what would be done and asked detailed questions. The job only took a couple of days but they were very considerate each day about cleaning up at the end of the day. The team was very open to answering my questions and taking care of any concerns that I had for various little tweaks to the plan. Above all, I was so impressed with the care and consideration that the team showed on the last day. They worked from 8 am until about 8 pm. They weren't rushed and wanted to make sure that they were leaving the job complete and done well before they left. I would hire them again anytime. My neighbors appreciated the work that was done as well and have been asking for contact info!

Definitely would recommend First Impressions. Mike Waters submitted computer drawing, and photos of other pool deck with pavers. Coordinated with pool renovator, who installed coping stones. Work was on time, clean, and professional. John Morgado offered great recommendations during the job, and patiently explained options and answered our questions. They were careful to not damage any landscaping around the deck, and during delivery. We added an additional job to replace the front walk while they were on site. John correctly recommended flagstone instead of pavers, to complement our home exterior. Our neighbor was impressed and had John Morgado replace their walk also.

Verry well. They finished in two days

It went very well in all regards.

Absolutely wonderful! Never have I been so impressed with the professionalism, courtesy, and efficiency of any contractor that I have dealt with. From start to finish, this company stood directly behind their product and the work. The team was great, and let me know every part of the process and what to expect. There was no problem, no hurdle that they could not overcome. Needless to say, at the end of the process, I was one of their greatest cheerleaders, and that takes a lot. Not only am I a homeowner, but I also am a Realtor and I constantly look for good contractors for myself and my clients. Fast forward to July and I notice that some of the sand under the pavers are being compromised by ants, and indication that perhaps the bonding agent did not take or enough was not laid down. I called the company today to report this. Now, this is the truth, 30 minutes after I called, Jessie Sulima was back ringing my doorbell with the necessary equipment to redo the bonding agent again! YES! I am so impressed with him as a representative of this company. He has proven to be a top-notch professional, while being a friendly person to the homeowner. They have far exceeded any and all of my expectations. I have never done this before; written about a company and the job they do, but I would be wrong to allow this opportunity to pass me by. I truly thank First Impressions Hardscapes, and most of all my Construction Field Supervisor, Jessie Sulima for his dedication, caring and professionalism, and look forward to getting the work done on the front of my home next spring with him at the helm. Sincerely and gratefully, Sheila M. Gale

This is a really great company. Mike Walters came out and walked through what we needed to get done, which was quite extensive. He made a few suggestions on how to improve on what we were doing and make things look a bit nicer without adding any additional cost. He gave us an estimate for all of the work required, which was not the lowest we received but certainly no where near the highest. He said he was able to meet a drop dead completion date which required some very quick turnarounds on their behalf. After agreeing to the fees we met with Mike's business partner, John Morgatto, who walked us through what they were going to do and added a few more suggestions and ideas based not only on looks but effectiveness and functionality as well. John was extremely patient with my wife who was undecided between a few different options. We finally made a few decisions and the work could get started. The crew they sent out were hardworking and pleasant. They appeared to care about what they were doing and worked hard to get things done. Meanwhile John and Mike were in constant communication throughout the installation process to make sure everything was still the way we wanted. As I said they were not the lowest bid (but were very competitive and not even close to the highest) we received but sometime going for the lowest is not the best course of action. I would gladly pay a bit of a premium to get this type of service and results and would recommend Mike, John and First Impression Hardscapes.