Description of Work: Quality cleaned large area rugs. They were also contracted to refinish hard wood floors that had 3 narrow areas that had been lightened by the sun over a 10 year period. The individual sent out by the company took more than six days attempting to refinish floors. He left marks and damage from utilizing wrong type of sander. He was always late and on two occasions he didn't show up. No one from the company ever came out to check on the status of work despite numerous calls from us. They promised to send an expert in the area to advise and assist completion of the work. He never showed up. We had a lot of extra out of pocket expenses for the extra time that we couldn't stay in the home. We terminated the contract and hired a different company who completed the job within 3 days. They had to start from the beginning. The new company did an excellent job.
Rating Category
Rating out of 5
Patrick M.
09/2010
2.0
remodeling, interior painters
 + 0 more
The price was similar to other estimates and they met our timeline. However, they subcontracted ALL of the work to a crew of lazy guys that lied to me, complained to me, and performed sloppy work. I expected potomac to supervise and spot problems, but if I did not point it out, they didn't either. After the work was completed we kept noticing spots missing paint or paint spilled on the floor or poor workmanship, etc. When I complained, I was called a deadbeat who does not want to pay the bill.
Description of Work: Knocked down 2 walls, replaced carpet, built two closets, painted several rooms
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$10,000
Response from QUALITY CRAFTSMAN CLEANING & RESTORATION INC
What the customer has left out is that throughout the project he was complimenting us on the quality of work. After project we did a punch list with company, we sent crew back. He was still not satisfied with touch up work. We sent the crew back one more time to touch up minor items. At the end of the job when payment was due, he wanted a discount which we did not feel was warranted. This is first that I have heard about quality of crew, we would have attempted to rectify this by if need be sending a new crew. To be clear this particular crew has worked with us for over 12 years and complaints are rare and minimal. We are also not surprised by this review. We anticipated it . He was upset that we would not give him a discount.
Donna K.
11/2007
3.0
remodeling, home remodeling
 + 0 more
All I know is that when we went for inspection the following occurred: I opened the dishwasher and it fell over, and a nail hole was through the new counter top. Obviously only one coat of paint was used in places, as the old paint color was visible. They neglected to strap down the pipes for the shower, the result being that the knobs moved around and popped out of the wall. There's more but you get the idea. To their little credit, they did send someone back to make some repairs.
Description of Work: We purchased a house where they redid three bathrooms, kitchen, and repainted to get the home ready for sale. We did not contract for the work personally, the selling owner did.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
3.0
$28,000
Response from QUALITY CRAFTSMAN CLEANING & RESTORATION INC
The person initiating this report was not our customer. The seller of the property was the customer. The seller paid for this project not person submitting this report This was a vacant house where the owner was deceased. The owner"s representative was not looking for custom work. Our task was to satisfy the seller of the property They were looking for basic work to prepare the property for market which we believe we did to their satisfaction. Although we cannot be 100 % sure, our best guess is that buyer did a home inspection prior to purchase as well as a final walk through before settlement. We thought and believed until we saw this report that we had satisfied the buyers issues. They certainly did not contact us to share other concerns other then the ones we took care of upon their request
John B.
09/2005
1.0
decks
 + -1 more
THE MALE WORKER DIDN'T LIKE WOMEN. HE WAS RUDE AND NASTY. IT RAINED WHILE THE JOB WAS BEING DONE, SO THE JOB WAS HALF DONE. THE WORKER NEVER COMPLETED THE JOB AND LEFT THE PORCH UNDONE.
Description of Work: INSTALLED A NEW SCREENED PORCH.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$20,000
SOPHIA T.
12/2004
5.0
HE IS REALLY HELPFUL AND NOT MONEY HUNGRY LIKE SO MANY OTHERS OUT HERE.
Description of Work: TALKED TO ME ABOUT MY PROBLEM AND REFUSED TO TAKE MONEY FROM ME WHILE REFERRING ME TO ENVIRONMENTAL DIAGNOSTICS CORPORATION.
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Service Categories
General Remodeling,
Interior Painting,
Kitchen and Bath Remodeling,
Hardwood Flooring Sales and Installation,
Decks and Porches,
Basement Remodeling,
Property Management,
Mold Testing & Remediation,
Doors,
Exterior Painting,
Marble and Granite,
Pressure Washing
FAQ
QUALITY CRAFTSMAN CLEANING & RESTORATION INC is currently rated 2.4 overall out of 5.
Monday: 9:00 AM - 5:00 AM
Tuesday: 9:00 AM - 5:00 AM
Wednesday: 9:00 AM - 5:00 AM
Thursday: 9:00 AM - 5:00 AM
Friday: 9:00 AM - 5:00 AM
QUALITY CRAFTSMAN CLEANING & RESTORATION INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa