ARCH Exteriors llc

We purchased a new front door and storm door from Arch Exteriors. The Sales person and the quality of the door were good. Our issue was with the service department and the installation crew. The installation crew/manager did a sub-standard job for installation. The door itself was not set in level, there was an obvious gab and then the lock was damaged when they tried to install it. They cut too far back on the inside tile floor and tried to hide it with pieces of shoe molding. The seal at the bottom of the door began to fall off within the first month. We had to fight with the service manager, Byron, to get anything fixed or to show up for appointments he made with us. The service manager, Byron, did not appear to have trained his crew on how to install a door. Our storm door was initially installed with no safety chain, so the first gust of wind tore the door off the hinges and half of the trim off the door frame. But Byron said since it was the wind, nothing can be done. I pointed out the door lacked some pieces to prevent this. When I pay someone to do work, my expectation is that it will be done better than what I could have done. This was not our experience at all. I can not give a good review due to the service/installation department. Gary Hudak

It was great. They were really quick, the communication was awesome, and kept me up to date. It was a smooth process. The owner came out and inspected the service himself.

They were punctual and did a very good job. I had no complaint with the service and they did it well.

I worked with a different contractor they were more local and have good reviews. I had a good feeling behind the company they gave me reasonable time for the door, I get emails all the time, the communication was outstanding and all the employees were highly rated. I feel comfortable with them, installation went well, over all its a fantastic experienced.

A few weeks ago, I had Arch Exteriors come to my house to assess the condition of a roof replacement I got done recently. They were highly recommended by a friend of mine who had her roof done last year. The roof replacement on my house was performed by a different contractor but a roof leak that occurred during a thunderstorm 3 months after it was replaced made me feel like something wasn’t right. Camden of Arch Exteriors came to my house right on time for the appointment. He was very understanding of the situation and got on my roof to check it out. The roof ended up being a poorly installed roof and Camden went into detail with all the points of concern, taking close up pictures for me to view. He even offered to take me up to the roof and I appreciated how engaging he was to help me understand the situation. Camden was very knowledgeable, being specific about what went wrong with the previous replacement. Camden then did something that was beyond the expectation of a contractor who was stopping by for a free estimate. He took it upon himself to use a roof sealant he had on hand to try to fill all the holes and gaps that the previous contractor left, just to give me a peace of mind for a few weeks while I sort out my finances and figure out a plan to get a second roof replacement done. Although I didn’t end up pursuing a project with Arch Exteriors, I am incredibly grateful for how far this company will go to care for a customer, without expecting anything in return. They even offered some helpful advice on how to handle the situation with the previous contractor. I definitely recommend this company to others and they will be the first business I will contact for any exterior house service I will need in the future.

Terrific! They were responsive and answered questions but also not high pressure or gimmicks like some of the larger roofing companies. Kept in touch about when they would be able to do the work. Crew was professional, efficient and cleaned up carefully. Followed up with me afterward to make sure everything was good and if I had questions. Made sure I had copies of my warranties. I would be pleased to use them again, but since they did such great work I don't expect to need a roofer again for many years!

I highly recommend Arch Exteriors! They were knowledgeable, quick to respond and provided excellent craftsmanship. My roof and front siding have never looked better, even when they were new. Hire Arch Exteriors, you won’t be sorry!

My issue with Arch Exteriors LLC is they contacted my insurance directly for a supplemental claim without first clearing this transaction through me. I did not not find out about this supplemental claim until my insurance contacted me to inform me it was approved and at this point, I had no idea what they were referring to. I was upset and I felt this practice was improper. The sales representative I was dealing with was JJ Deleon where I informed him early on, I would be dealing with the insurance directly as he did become “pushy” and I let him know I would talk to my insurance, no him. I felt I should have been informed of these additional charges and have them explained to be before submission and I should have been the one to submit them to the insurance. My insurance representative explained they received an email from JJ Deleon and I was surprised as I never gave him an email for my insurance. I was not even CC’ed on this email to my insurance. The insurance rep stated they could not approve all their submitted supplements since they felt they were overestimating their cost. Perhaps this could be a reason the company went behind my back to deal with my insurance. JJ DeLeon stated this was the company practice to contact the insurance in this manner. As to their work and punctuality of the job times and days there were efficient. I am happy with the roof they provided for our residence. I would recommend this company for their workmanship but not for their under the table practices of dealing with the insurance without informing the customer of the transactions.

Seth and the team from Arch Exteriors made the whole process very easy. From the quick estimate, help with the insurance claim, and finishing the roof replacement in one day we were extremely happy with Arch Exteriors, Excellent workmanship and friendliness, we would recommend Arch Exteriors to anyone.

Great! Looks like a new house outside from the roof to the ground. The finished product has resulted in numerous complements.

Very well. Arch stayed on top of everything. From the field to the office.

Arch was in the neighborhood working on hail damaged roofs. Camden, roofing expert and salesman from Arch Exteriors, asked if he could take closer look as he could see damage from the street. I admit I was skeptical of his report on its condition and that homeowners insurance would cover repairs. Even so I filed a claim and the insurance company investigator found more damage from wind and hail than Camden had pointed out to me. The entire roof was approved for replacement. Plus the inspector looked at the separate detached garage roof and said it needed replacement too. Camden was helpful from start to finish. The work force sent out was professional, hard working and diligent. They arrived exactly when scheduled and had both roofs done by 3:30. I was highly impressed by everyone I met from Arch Exteriors and recommend them to anyone needing roof repairs. The total job was over $13,000 and all but $1000 was covered by insurance.

Work was done quick and professionally

Once actual install dates were provided, work was on-time and accomplished smoothly, efficiently with no disruption (other than expected removal and construction noise) to my regular activities. Other than delays in advising of actual install dates, communications by Marketer and administration were consistent, completely informative and pleasant. Although their estimate was the highest of all the several companies that I contacted, this was reasonable because they included allowances for expected costs (spotty structural damage) and a complete bonus gutter and downspout package. Clean-up was better than expected by the friendly crew.

I just want to pass along my sincere appreciation to Arch Exteriors. The entire process was extremely easy and fast. The quote was fair and reasonable, the personnel friendly, knowledgeable and direct. On my scheduled installation day, they brought approximately eight workers to my house. They worked hard the entire day and finished at 4.30 PM. All the workers were extremely diligent, polite and detailed and picked up all the trash. I was very happy with their work from the initial phone call to the completion of the project. Sincerely, Alex C.

Done on time and done right! Their estimator met with our homeowner's insurance's adjuster and showed him the multiple damaged shingles. We got a brand-new roof for the cost of our deductible!!!

Thanks to Seth Bailey for stopping by back in March and going up on the roof and taking many pictures of damaged shingles. He helped us get a badly needed new roof on our house. He worked with our insurance company and accompanied the adjuster on the roof. The crew removed the old and installed the new one the same day. Workmanship and customer service was awesome.

they did a fantastic job, very knowledgeable, professional, courteous. they finished in a day, and the cleanup was excellent.

Interviewed 4 premium companies for removal and replacement of 2+ year old asphalt shingles from a single family home. ARCH Exteriors proved themselves to be head and shoulders above the competition in terms of professionalism, technical expertise and product quality. Unlike all others, we were visited by the Owner (a Select Shingle Master - top 1% of Roofing Business) - instead of sales staff, looking to close a deal before leaving. Sam (Owner) spent considerable time up on the roof, assessing our situation - before coming inside to discuss details. Instead of simply launching into a canned sales presentation of the roofing replacement process, he carefully listened to our objectives and concerns as they related to the tension between warranty assurances and price. This was extremely important in our instance, since we wanted a quality product/transferrable warranty that balanced out with the rest of our high end renovation - at the most competitive price possible. The work crew of approximately 6 men arrived promptly at 7:15 a.m. on the day of scheduled installation. All roofing/plywood was stripped, and an entire new plywood underlayment with CertainTeed Roofing System installed. The entire project took approximately 6 hours, and was conducted in a no nonsense and focused manner. The landscaping was respected, and grounds cleaned thoroughly after the project's completion. Sam (Owner) was present at the project's beginning and performed a final walk thru later in the afternoon. The result was a CertainTeed Landmark Pro Architectural Shingle System with 50/25 year transferrable warranties on shingles/labor respectively (5 star - one of the best in the residential industry). This provided us the peace of mind in knowing we received both a superior product and workmanship (Select Shingle Master - which absolutely must not be overlooked). We now enjoy the beauty of a superior roof, with the assurance of a smooth transfer of warranty to the new owners - when we sell our home within the next 10 years. Many companies sell shingles and roof replacements. ARCH Exteriors delivers assurance (product/installation/warranty backing) unlike the others. in a world of competitive roofing installers, ARCH Exteriors occupies pole position - ahead of all others. We heartily recommend them to all others considering roof replacements - without reservation.

It went well once the weather cooperated. Nice work, professional and done correctly. Working with them was a pleasure.

This contractor is top of the line. I will always go back to them. I found them by noticing that they had placed signs on the front lawn of many of my neighbors after completing alot of work around my development. After dealing with Arch Exteriors I don't want to deal with anyone else. I was so tired of dealing with unreliable contractors in the area. Arch Exterior's work is excellent. Their prices are excellent. They work fast. Their crews work in a safe manner - when doing the roofing they used ropes. They also used tarps to protect my property and did an excellent clean up. They were clearly honest and caring. They even came back to check on the completed job and used another magnet to see if there were any stray nails that were missed the first time from the roofing. This is truly going the extra mile. They are pleasant, especially their sales rep, John Rizk Cell: 240-772-7742, Office: 877-214-2831, Johnarchexteriors@gmail.com My advice would be to forget about other contractors and to use Arch Exteriors exclusively. You can't go wrong. They also worked very hard to get my insurance company to cooperate with making payment.

Extremely wonderful from beginning to end.

Well. Someone was here the day after I called. Helped contact insurance company. Job was scheduled within two months and was finished in half a day.

After suffering wind damage on our roof and aluminum siding, we contacted ArchExteriors for an assessment. They confirmed our damage and pulled together appropriate information for us to submit to our insurance company. When our insurance adjuster came out, a representative from ArchExteriors came out and walked through the damage with them. We were thrilled with the result as funding for a new roof and siding was provided thru our insurance company. While finding appropriate breaks in the weather was a challenge, once identified, ArchExteriors came thru and in a single day, by mid-afternoon, we had a new roof. Once again, working around weather, work began on our siding 8 days later. Four days after that we had new siding and new gutters & downspouts. Having suffered some interior water damage from our leaky roof, ArchExteriors also came thru with appropriate repair & remediation for these damaged areas. And now we are extremely pleased with the result. It was a big job all around. We found the ArchExteriors teams to be both professional and highly skilled as their work was of the highest quality. They were also highly conscientious and cleaned up thoroughly after they were done. The office staff was also very professional and responsive. In all, we couldn’t be more pleased. We would definitely recommend ArchExteriors to others.

Project went very well, but started out slow due to matching insurance payments to my out of pocket to upgrade porch roof and siding. Overall, very responsive and John Rizk (Project Manager) and Arch Exteriors executed a high quality remove and replacement project. John and the office staff worked with insurance to file necessary supplements to building code and with minimal involvement by myself.