WORK WITH ALL INSURANCE COMPANIES. SECOND CONTACT IS MARCELA.
Business highlights
40 years of trusted experience
Emergency Services Offered
Services we offer
LARGE DEAD AND DANGEROUS TREE REMOVALS, CRANE JOBS, STUMP GRINDING, PRUNING, TRIMMING, DEADWOODING, CLEARING OF LIMBS OVER HOUSES, DECKS, POOLS, STORM DAMAGE SPECIALISTS.24/7 RESPONSE TO EMERGENCIES. WINTER SERVICES INCLUDE COMMERCIAL SNOW AND ICE CONTROL, PLOWING, ICE MELT CHEMICAL APPLICATION, SEASONAL CONTRACTS FOR CONDO'S, MALLS, HOSPITALS, PARKING LOTS, ANY COMMERCIAL ENTITY
Called back right away but it took a few days to the evaluation and then a few more to get work scheduled. I was a bit concerned because the tree I originally called about was laying across my neighbor's back yard. (Nothing urgent but inconvenient to my neighbor.) Bill, the owner, was very courteous and instilled confidence that he would evaluate the yard. Once they came, the guys even noted another tree that looked bad after they had cleared the fallen tree. They revised estimate and asked what I wanted to be done and came back to care of that. (I was impressed they acknowledged the change in plan, checked, and came back to take care of it.) The cost seemed very reasonable for the number and height of the trees they either took down or trimmed. I am grateful to my neighbor (the one in whose yard the tree fell) for recommending Takoma Tree Experts!
Description of Work: Came to clear a tree of mine that landed in a neighbor's yard after a storm. I also asked them to evaluate the other trees (as some are very large and old) and provide an estimate and recommendations. They cleared the diseases tree that had fallen and a few others and trimmed back other trees near house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from TAKOMA TREE EXPERTS
Thank you for taking the time to write a review. In this case we worked for the customers neighbor for over 20 years, and we were referred to this customer-as always we believe that word of mouth and being well known in the community helps us to grow as a business. We depend on referrals and will always go the extra mile for a customer. As mentioned in the review our crew noticed a tree in the heavily treed yard that the estimator missed and were able to bid the extra work-this is significant because so many companies (not just tree firms) don't allow their personnel to bid or maybe they just aren't knowledgeable enough to do so. At Takoma Tree our crews are encouraged to give advice to a customer (or if they aren't home to relay any observations to the office so we can let the customer know of any other trees that may need work), and write up bids on the spot if need be. Our training, expertise, knowledge and willingness to engage the customer and discuss their tree care needs not only at the time of the estimate but during the work itself sets us apart from companies that simply send crews to do the job, many times unable to offer any advice or note any conditions on other trees. Our approach not only allows a customer to discuss their tree needs with the estimator but with the actual guys working on their trees, who may notice something 80' high in the crown that the estimator missed. We inspect trees and report back a clear advantage to a customer who may have a lot of questions or concerns about their trees. Again we thank this customer for taking the time tow write a review and for trusting us with her tree care needs.
Victor F.
06/2013
5.0
tree service
+ -1 more
Takoma Tree Experts took the tree down quickly with no damage to any electrical wires nearby, all the properties and all the fences beside the tree. The neighbors were happy. They cleaned up all the sawdust.
Description of Work: I had a three-story tall dead tree that lents were falling off of. The tree was on the property line. Takoma Tree Experts took the tree down.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from TAKOMA TREE EXPERTS
Thank you so much for taking the time to write a review. Your feedback is important and we appreciate it!
Armenda D.
06/2013
5.0
tree service
+ -1 more
The pine tree in front of my house had been planted too close to the house (probably over 30 years ago) and no longer had room to grow. The tree had become taller than my house and its branches were lying on my roof and in my front gutter. I called Takoma Tree Experts and two other companies for quotes to have the tree cut down and all debris removed. Takoma Tree Experts offered the most competitive price. The company came on the date established and within the stated timeframe. The tree experts quickly and neatly cut down the tree and removed all debris without causing damage to my flower bed borders. I am very pleased with the work.
Description of Work: Cut down a tree in the front of my house and removed all debris.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from TAKOMA TREE EXPERTS
We really appreciate the business as well as taking the time to write a review. Your feedback is very important! Bill Marvil TTE Inc.
Caryn M.
05/2013
5.0
tree service
+ -1 more
Takoma Tree was extremely responsive; Bill Marvil was very good at keeping in touch and he coordinated the work between me and an adjacent neighbor who wanted two trees taken completely out and was granting permission for Takoma's bucket truck to use their driveway to get to MY tree. Illness among one of their crew and rain disrupted our first two planned dates, but Takoma Tree pounced on the very next dry day and came out at 8:00am to get started. Upon further examination of my tree, the crew supervisor advised that the vine encroachment was very bad; the tree would eventually be strangled. He recommended that I add vine removal to the contract, but there wasn't any and quot;hard selland quot;. I ended up approving the additional work at a cost of $325. I had to leave for work just as they were getting into the take-downs of the neighbor's trees; I was worried that I'd come home to a and quot;scalpedand quot; tree. However, when I saw the completed work, I was extremely pleased. There was no damage to my fence and they left the area very clean. I'm very glad I took the recommendation to have them remove all the strangler vines; the tree looks 1,000% better and will hopefully live longer, too. In hindsight, I should have thought to turn off and cover my recirculating fountain - an accumulation of sawdust in the pump is causing some problems. But my tree looks great; still has natural shaping but the and quot;scaryand quot; branches are gone. My neighbors seem pleased too; Takoma ground their two stumps completely down. My neighbor thinks the crew worked 9-10 hours straight.
Description of Work: A large tulip poplar was encroaching my roof and menacing the roofs and yards of a couple of neighbors. Large limbs had fallen during previous storms and done damage; I wanted it trimmed up primarily for safety reasons, but wanted the tree to be attractive as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,425
Response from TAKOMA TREE EXPERTS
Thank you for taking the time to write such a detailed and thorough review-your feedback is important and we appreciate it!
Sally E.
03/2013
5.0
tree service
+ -1 more
We had an exceptionally large tulip poplar in our back yard that in essence was like three trees: a large main trunk with two additional leads that curved out and up. We had managed to secure a hazardous tree permit (with help from another arborist), and contacted Takoma Tree Experts regarding removal. The estimated cost was significantly lower than those of other companies (helped by the fact that it wasn't the middle of storm season, but winter). The work crew showed up at the time specified (on the dot) and the work was finished within three or four days. Takoma Tree respected our desire to limit the disruption to our neighbors and did not use cranes, but rather brough in a sufficiently large crew to bring the tree down piece by piece. Takoma Tree also pruned the other large tree in the back yard. Clean-up was handled well and I think they even cleaned up the alleyway behind the house. The head of Takoma Tree experts was consistently professional and courteous in his dealings with us, and also responded quickly to email and calls.
Description of Work: Removal of an exceptionally large tulip poplar tree and pruning of a second tulip poplar in our back yard, all associated clean-up. Stump left at our request.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Response from TAKOMA TREE EXPERTS
Thank you for taking the time to write such a detailed and thorough review, feedback is important us-we really appreciate it! Bill TTE Inc.
Walter T.
03/2013
5.0
tree service
+ -1 more
It went great. They had to come a day later, because the weather. Other than that they were there when they said they would be and got the job done. I would use them again in a heartbeat.
Description of Work: The crew showed up on time and performed an outstanding job. It took most of the day because it was a big tree, but they got it done in one day. And the yard looks great they cleaned up their mess and took away all the logs books and branches.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Scott L.
03/2013
5.0
tree service
+ -1 more
They did a nice job and did what I asked of them.
Description of Work: They did some tree service for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Aaron S.
01/2013
5.0
tree service
+ -1 more
We had a very large pine tree from our neighbor's property that had branches resting on the power line on our property and another tree located in our neighbor's yard but growing downward into our yard and phone line because it was being choked by a vine. Takoma Tree Experts provided a competitive estimate and the work was done quickly and professionally to address these problems. All the debris was cleaned up thoroughly and hauled away and they made sure to check on exactly how much we wanted to cut back the tree growing onto our property from our neighbor's yard. It looks great now and I would highly recommend them to anyone in need of extensive tree pruning.
Description of Work: Major Branch Removal on Two Trees
Rating Category
Rating out of 5
Yes, I recommend this pro
$635
Response from TAKOMA TREE EXPERTS
I want to thank this customer for his business and for taking the time to post this great review and for his feedabck, which is important to us. We strive to always do our best and provide the pricing with high quality work. As licensed and certified arborists who work a lot in this customers neighborhood, and throughout the DC metro area in general, we realize the importance of providing the highest quality arboricultural services, and our many customers expect no less from Takoma Tree. You can always count on Takoma for quality, reasonable prices, reliability, and responsiveness.
James H M.
10/2012
5.0
tree service
+ -1 more
I was very, very pleased with the work overall from start to finish. A great group of professionals. I have used Takoma Tree Experts in the past to do work and I knew from experience that they would do a fantastic job and they did. I have nothing but praise for William H. Marvil (owner) and his crew.
Description of Work: I had a tree that needed to be removed and a tree stump removed. The company gave me an est. of cost for the job and I accepted. We agreed on dates (weather depending). The crew arrived on day and time stipulated. Went right to work. Removed the tree and took out the stump. They cleaned up afterwards.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Response from TAKOMA TREE EXPERTS
We really appreciate this great review and always strive to do our best. We value our customers and are very aware that repeat business, and ongoing relationships are what help build a succsesful company. Our exemplary service from start to finish, from the first call or e-mail to our office, managed by our corteous and professional staff, to the estimate, to scheduling and finally the performance of the work are second to none. The management, office staff and field crews at Takoma Tree Expert's can't overstate how much such a positive review means to us; having completely satisfied customers is our goal and what we strive for daily. We thank this customer for the time to write a review and for his ongoing patronage!
Karen C.
03/2012
5.0
tree service
+ -1 more
This is to comment on the two times that I used this firm for tree work. The first time was in 2009 and I had a and quot;majorand quot; trimming of a large tree in my backyard. I had concerns about both dead/weak limbs as well as limbs that were hanging in/through phone lines. They did a great job trimming it. At first I was a little taken aback at how it looked (like a tall stalk of broccoli) but I'm convinced that the work that they did saved the tree during the major snow and rain/wind storms that hit this area soon after. I then called them to remove a fairly large tree that presented a potential hazard in my front yard. They helped me with the permit process--which was new to me, as there are specific restrictions re. tree removal in DC. And, due to rule changes, it was going to be fairly inconvenient and expensive for me to even get parking permits for their work trucks. While I tried to figure out when I could afford to spend an afternoon trying to figure out DC government rules, they contacted me to let me know that they would be in the general area and would stop by to and quot;take a look.and quot; Well, they did better than that, they were able to actually finish the job! I came home to find that the tree had been taken care of and there were just a few leaves around--practically no sign that the work had been done! They were great about communicating and then the work was done early and cleanly. I've been meaning to put this recommendation up for a while because of my good experience and I would not hesitate to call them again.
Description of Work: I used this company two times, once in 2009 to trim a large tree in my backyard and then again in 2011 to remove a tree from my front yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from TAKOMA TREE EXPERTS
We appreciate the great review. One of our goals with this job was to try and save the customer time and effort with getting official parking signs from D.C a laborious, time consuming task, (if you live in DC you know what I'm talking about!) and almost a neccesity for this job as it was located in an especially congested part of the city, with parking very scarce. Once she signed a contract, we decided to try and get the job done quickly when in the area, and saved the customer the bureacratic hassle, tedium, delays and fees involved with her having to procure signs-so luck was on our side when we checked on the site after completing a job close by-we were able to secure parking (barely) and completed the job in a timely fashion. We go the extra mile for our customers, and it's what separates us from the pack-to succeed in a competitive business you need an edge and outstanding customer service-and our customer's know they'll recieve it when they contact us! We appreciate this customer taking the time to write a review.
Elizabeth H.
03/2012
5.0
tree service
+ -1 more
We live in MoCo and have large old maples that drop limbs and hand over our hourse and our neighbor's houses and cars. During the first visitn in 2000, Takoma pruned all of the trees and remcommended wiring one of the trees that could possibly split. The work was done promptly and professionally, clean-up was excellent. In 2002 we had them return to remove a tree and reshape a tree that was deformed due to crowding. Again, they did a great job and clean-up was impeccable. In 2007, prior to a home renovation, we callend them back to remove the to holly trees. Our contractor could have gotten a better price for us, but we really trust Takoma and we know the work would be done correctly without creating a nuisance for our neighbors. It was and we are about to call them again.
Description of Work: Prune and remove multiple large Maple and Birch trees. Remove 50 foot holly trees and dig out roots in small inaccessible back yard.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
PATRCIA R.
10/2011
5.0
tree service
+ -1 more
Everything went well. They are certified arborists, and their work is excellent.
Description of Work: They trimmed a Mulberry tree in the backyard, and they removed a Holly tree from the front yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Tracy Z.
09/2010
5.0
tree service
+ -1 more
If you're willing to wait until they can fit you in, these guys are great. I got three estimates for the work and Takoma Tree was much cheaper than the others. I had used them before, so I knew their work was good. They're very busy, though, and for good reason. I worked with them while they were trimming the large trees in the back, so it would be just right. Very cooperative, very responsive. Although I had to wait a couple of weeks, they came right on time on the day scheduled. Great overall.
Description of Work: Pruning several spruce, pine, and leyland cypress trees. Grinding stumps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$450
Response from TAKOMA TREE EXPERTS
Nice report! Can't add much to that, except to say our business was built around providing superior service, and trying to establish long term relationships with customers. As the DC metro area's premier tree company, that strategy has helped us retain a long list of customers, that keep coming back to us for arboricultural services over the years. We look forward to working for this customer again in the future.
Damian and Kacy K.
07/2010
5.0
tree service
+ -1 more
The company was very professional and did great work. They even knocked on our neighbor's door to tell them they'd be doing the work, since one of the trees was theirs. The responsiveness was not superb, but maybe we caught them at a busy time. They lost our initial contract, and then it took about 3 weeks after they found it to do the work, only after I e-mailed them to remind them of it. But then they came right away and did it. The price was good for the limp removal, but for the deadwood removal, it seemed excessive -- $300 for what looked like me to remove low-hanging limbs I could do myself. The stump removal quote was reasonable -- we just aren't sure we want to do it yet. I would recommend them highly for their work, but you might have to wait a little while before they come to do the work and push them a little to get it done.
Description of Work: We had a several large limbs above our house removed and the limbs around the power lines thinned out. We also got an estimate for stump removal and deadwood removal but didn't have these services done.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$425
Response from TAKOMA TREE EXPERTS
Nice report, and very pleasant folks to work for. A few very minor clarifications though-we never lost the paperwork-we were transfering to a different follow-up system, (we follow up with a phone call to customers to ensure that they recieved estimates that we e-mailed them, and to see if they have questions) and my assistant didn't realize that the proposal had been signed and recieved in our office just the day before-I didn't mark it as recieved immediately, and when she checked the new system it wasn't marked as such-so she was simply following up-it was never lost. Of course she reliazed within minutes after the call that we had recieved it back from the customer, signed-it must have appeared to the customer that we misplaced it. Yet both of us, in response to the customers query explained the situation in 2 separate, detailed e-mails! Yet we get a C for responsivenes! Also following up in the first place isn't exactly unresponsive. We stayed in touch with the customer and responded to every e-mail, every call, (as we tend to do with all of our customers) so we were never unresponsive at all. When the customer e-mailed us to find out when the work was to be done, I e-mailed back within 1/2 hour and we did it within a day or two of that (it was actually to be scheduled then anyway-we were about to notify her, when she e-mailed us) but it took a while to get to that point, because, as we explained to the customer we had a government contract that had to be fulfilled-it was the end of their fiscal year and they had us do several large jobs all in a short span of time, without much notice, and with a looming deadline. We have a multi-year year contract with this giovernment agency, and must abide by the terms of said contract. Also we were experiencing very high volumes of storms, and were getting called for emergency storm damage at a much higher rate than usual. Our contracts have the following term written on them: "Most jobs can be performed within 2-4 business weeks, weather permitting. This is only a general guideline and can vary greatly. During periods of sustained or damaging storms, the backlog can be several weeks to a couple of months. We can rush jobs when necessary, however if you plan to have work done, we ask you to plan accordingly or in advance". In other words in the tree business we can be swamped, and 2 months backed up, or we can be a day or two backed up-depends on Mother Nature, the season, and finicky government agencies. As far as cost-tree work is inherently expensive if performed by experienced, licensed, certified and insured professional arborists. It's risky work, the equipment, insurance are expensive and wages for highly skilled personell high. The township were this customer lives recognizes the professionalism needed to perform arboriculture correctly, and only allows legitimate, licensed companies to perform work within it's borders. We are one of those companies. If the customer could remove those low hanging limbs, I'm not sure why she didn't-but we had a climber with 20 years experience, and proper gear (harness, ropes, etc) climb the tree and prune it, making proper cuts, using ropes for rigging so limbs wouldn't fall on the roof, and experienced ground personell handling those rigging ropes and chipping the brush into a $40,000.00 chipper attached to a $90,000 truck. Not as simple or basic as it seems, and as I said the equipment and trucks are outrageously expensive. The price to prune that tree-$300.00 is nothing in tree work, it's pocket change, where jobs easily run into multi-thousands. In fact to break it down hourly $300.00 will get you roughly one hour with a 4 man experienced crew, if that. We urge anyone who feels as this customer did, that they can do their own tree work to reconsider. I feel it's my responsibility after reading this customers report to let the public know that they should call a professional service if they need tree work done-being high in a tree strapped in with a rope and holding a powerful chainsaw, which can cut through a 12" limb in seconds is no place for the inexperienced-only the foolish. We have read news articles before about the injuries and worse that folks have sustained in a bid to save some money. There are some home improvements some people can do on their own-tree work is not one of them. Overall these customers were very pleasant, patient (yes it took a while-but I explained that), and we really hope to perform future work for them-but as I said in the beginning there were some minor corrections that needed to be made.
John-Claude L.
03/2010
5.0
tree service
+ -1 more
I had 7 tree removal experts give estimates. Takoma was not the cheapest initially, but after I told him the competition's prices they came down on their price. They came and removed the trees and ground the stumps on the dates they proposed. Minimum damage to the yard and these were big trees. A window on the house was shattered by a flying rock from the stump grinder. Takoma paid for replacement, inconvenient, but they took responsibility. Overall, great experience.
Description of Work: Tree Removal - Stump Grinding of 10 trees.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Response from TAKOMA TREE EXPERTS
Thanks for the great review. Our highly qualified crews removed the tree's safely, efficiently and professionally. A small, undetectable rock a few inches underground was caught by the stump grinder wheel and was propelled into a window. As the customer noted, we took full responsibility, and paid to have the window professionally replaced (normally plywood is placed against windows in close proximity to the grinder, but this window was on the second floor!). Not much I can add to this customers review-he made a great decision in hiring a company with an ISA certified arborist on staff, and that is fully licensed and insured. We appreciate the business and review.
Basil P.
09/2009
5.0
tree service
+ -1 more
Overall went very well. Because of the emergency nature of the service I do not know what other services would have charged, but fact that this was the only service that returned my call in a timely manner suggests they made extra effort. Had received estimate from them earlier on another job and this price seemed in line.
Description of Work: Tree came down in storm on Friday afternoon. Other tree services only had telephone answering services and would not be available to even hear the message until Monday morning. Called "emergency" cell phone of one company several times at 6PM Friday night--no answer. Takoma had live operator who contacted individual who then called me with 30 minutes. He cam Saturday morning and gave me an estimate. Tree was removed Tuesday. Clean up done very well.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from TAKOMA TREE EXPERTS
What can I say-we're the best. As he noted we worked for his neighbors. We've been in business 25 years and have many of our original customers. We do a lot of repeat business, and receive many referrals. We always go the extra mile, providing unparalleled service. This feedback is important to us, and I appreciate the customer taking his time to write a review.
Tracy Z.
10/2008
5.0
tree service
+ -1 more
I highly recommend Takoma Tree experts. They provided a free estimate, arrived as scheduled for the estimate and removal, and did a thorough job. They gave the best price of the three companies I contacted.
Description of Work: Takoma Tree Experts removed two dead trees from my yard on two separate occasions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from TAKOMA TREE EXPERTS
We appreciate this customer's great review, and count her as one of our very good long time customers.
LESLY B.
03/2008
4.0
tree service
+ -1 more
They made good cuts, I know this because I am a master gardener. We did get multiple estimates, and they were the lowest.
Description of Work: They cut a sick tree down. They pruned two other large trees. He came out the first time to confirm that the tree was sick. We asked him to come back to confirm that the goop coming out of another of our trees was OK. He said he would, but we don't believe he did. He just didn't seem to sure about it, which made me doubt him.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,100
CHRISTINE H.
10/2007
4.0
tree service
+ -1 more
They were just an okay company as nothing really stood out. They showed up on time. I did not choose them based on price as they were in the middle.
Description of Work: The company gave me an estimate of $3300 for the cutting down of a large tree. During the process, a trunk would need to be removed from my neighbor's home. I did not need the stump grounded. Rather I requested for it to be cut low to the ground. During the job, I would like the crew to take all of the branches, limbs and debris from my yard.
Rating Category
Rating out of 5
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Response from TAKOMA TREE EXPERTS
UNUSUAL RESPONSE. ESPECIALLY AS WE DIDN'T WORK FOR THIS PERSON. WE SIMPLY GAVE HER A FREE, WRITTEN ESTIMATE & THE BENEFIT OF OUR PROFESSIONAL EXPERTISE IN ANSWERING HER MANY QUESTIONS. WE ARE RATED B ON PROFESSIONALISM, YET WE ARE ISA CERTIFIED ARBORISTS, MD LICENSED, FULLY INSURED. WE BELONG TO THE BBB, ISA, TCIA & OTHER PROFESSIONAL ORGANIZATIONS. IRONICALLY I POINTED OUT SEVERAL "UNPROFESSIONAL" AND SUBSTANDARD PRACTICES BY A PREVIOUS TREE COMPANY THIS PERSON HAD HIRED (SPIKING, LEAVING STUBS,POOR PRUNING CUTS, ETC.). AFTER SOME MORE ANALYSIS WE DETERMINED THEY WERE UNLICENSED; YET WE, WHO CARRY ALL THE CREDENTIALS, & TAKE PRIDE IN OUR PROFESSIONALISM ARE GIVEN A B FROM SOMEONE WHO HIRES UNLICENSED CO'S. HOW CAN SHE EVEN RATE RESPONSIVENESS? WE ARE CALLED AN "OK COMPANY, AS NOTHING REALLY STOOD OUT." WHAT SHOULD STAND OUT? SHOULD WE DANCE AND SING FOR HER? I WOULD BE CONCERNED IF SOMETHING "STOOD OUT", AFTER A BRIEF MEETING WITH A CONTRACTOR. SHE SAYS OUR PRICE WAS "IN THE MIDDLE" - ACCORDING TO CONSUMER EXPERTS & SAVVY CUSTOMERS, THAT'S THE SWEET SPOT. MANY PEOPLE DISCARD THE LOWEST & HIGHEST ESTIMATE & HIRE THE MIDDLE GUY-IT DEMONSTRATES KNOWLEDGEABLE, FAIR BIDDING. WE DON'T DO AS WELL WITH CUSTOMERS WHO SIMPLY SHOP PRICE-THERE ARE MANY CHEAP, UNLICENSED, UNINSURED COMPANIES OUT THERE. WE DO BEST & PREFER TO WORK WITH EDUCATED, INFORMED CUSTOMERS WHO SEE PRICE AS ONLY ONE FACTOR. THESE CLIENTS EXAMINE CREDENTIALS, REFERENCES & REPUTATION, & ARE CONCERNED ABOUT QUALITY.
Allen S.
07/2007
5.0
tree service
+ -1 more
Although getting the company to respond to phone messages is not always easy, once the connection was made, the work was performed quickly and professionally, and at a very reasonable price.
Description of Work: Pruned several trees, removed vines, checked health of trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from TAKOMA TREE EXPERTS
WE APPRECIATE THE CUSTOMER'S OVERALL EXCELLENT REVIEW, AND ARE PLEASED THAT HE IS A REPEAT CUSTOMER, AND HOPE TO DO BUSINESS WITH HIM IN THE FUTURE. AS STATE LICENSED AND ISA CERTIFIED ARBORISTS WE ARE QUALIFIED TO CONSULT AND DIAGNOSE TREE CONDITIONS. WE WERE ABLE TO PROVIDE THIS CUSTOMER WITH EXCELLENT SERVICE, AS HE INDICATES, AND REMOVED HARMFUL IVY AND VINES FROM SEVERAL MEDIUM TO LARGE TREES. WE ALSO REMOVED DEADWOOD THROUGHOUT THE CROWNS OF THE TREES, AND THINNED THEM OUT. THE OVERALL APPEARANCE OF THE TREES IMPROVED DRAMATICALLY AND WE EXPECT THEM TO BE HEALTHIER, AND MORE DISEASE, INSECT AND STORM RESISTANT BECAUSE OF THE TREATMENT PROVIDED. AS THE CUSTOMER MENTIONED WE OFFERED A VERY COMPETITIVE PRICE, AND PERFORMED THE WORK IN A TIMELY FASHION, AND IN A PROFESSIONAL MANNER. THE CUSTOMER CITES DIFFICULTY IN REACHING US-HOWEVER WE HAVE PUBLISHED E-MAIL ADDRESSES AND PHONE NUMBERS WHICH ARE ANSWERED 24/7, AND OUR OFFICE MANAGER USUALLY GIVES OUT HER DIRECT DESK LINE TO CUSTOMERS, AFTER SHE REACHES THEM OR IF SHE CAN'T REACH THEM, LEAVES A MESSAGE WITH THAT LINE. OUR WEBSITE ALSO HAS A CUSTOMER CONTACT FORM WHICH SENDS AN E-MAIL TO THE ESTIMATOR DIRECTLY-HE USUALLY RESPONDS WITHIN 24 HOURS, MANY TIMES MUCH SOONER. SOMETIMES IF A CUSTOMER ISN'T READILY AVAILABLE OR HARD TO REACH, WE END UP PLAYING "PHONE TAG", PERHAPS THAT WAS THE CASE HERE. REGARDLESS, WE APPRECIATE THE FEEDBACK AND WILL STRIVE TO DO BETTER. WE ESPECIALLY VALUE THE REPEAT BUSINESS FROM THIS CUSTOMER.
THOMAS K.
03/2007
3.0
tree service
+ -1 more
Takoma Tree Experts did a good job trimming, elevating, and removing trees. However, I was disappointed that they left the job without acknowledging (1) that they had broken a paving stone, (2) that they had left large gouges in the lawn (presumably from falling branches). Also, a short time after they left, I discovered that (3) the window beneath a tree they trimmed had a punctured screen, and that paint on the trim of the window had been knocked loose. Finally, 3 days after the work was finished, our (4)furnace shut down because broken shards of the clay liner from the chimney (which is beneath one of the trees they trimmed) had fallen through the liner. While I cannot be certain that Takoma Tree Works is responsible for items (3) and (4), combined with items (1) and (2) above, in my subjective opinion they did not take adequate care in protecting my property. They have, however, been responsive in responding to problems (1) and (2), but not (3). I have not raised (4) with them.
Description of Work: Elevating, trimming trees on property, and removing a number of medium sized trees from property.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0
$3,800
Response from TAKOMA TREE EXPERTS
CUSTOMER CHALLENGES THE QUALITY OF OUR WORK, GAVE US A D,FOR QUALITY AND PROFFESIONALISM, YET IN HIS REVIEW SAYS WE DID A "GOOD JOB TRIMMING, ELEVATING, AND REMOVING TREES" CLEARLY A CONTRADICTION. IN AN E-MAIL CUSTOMER INDICATES WE DID "A GREAT JOB ON THE TREES" AGAIN CONFLICTING WITH HIS D RATING. IN THE SAME E-MAIL,HE MENTIONS A BROKEN STEPPING STONE AND WHAT TURNED OUT TO BE A MINOR RUT IN HIS YARD. I REQUESTED MORE INFORMATION, AS MY CREW WAS NOT AWARE OF HAVING BROKEN A STEPPING STONE-AN HONEST OVERSIGHT. I WENT OUT TO THE JOB SITE,CONFIRMED LIABILITY,AND REPLACED THE STONE AND DELIVERED A WHEELBARROW OF SOIL TO PLACE IN THE "RUT" EVEN THOUGH MY CONTRACTS SPECIFICALLY CONTAIN A CLAUSE THAT NOTES "LANDSCAPE DISTURBANCE IN THE TREE INDUSTRY, AND WHEN REMOVING OR TRIMMING LARGE TREES IS USUAL AND CUSTOMARY, AND WE CANNOT BE LIABLE FOR SUCH" I SEARCHED FOR THE ALLEGED DAMAGE TO HIS SCREEN AND WINDOW. I E-MAILED BACK, INDICATING I COULDN'T FIND THE DAMAGE, HE REPLIED THAT IT WAS ON THE SECOND FLOOR, SOMETHING HE HADN'T MENTIONED BEFORE. HE ADMITS IN AN E-MAIL THAT "THE DAMAGE" IS "SUBTLE", AND GOES ON TO SAY THAT HE IS NOT EVEN SURE WE DID IT! EVEN IN HIS REVIEW HE ADMITS THAT HE "CANNOT BE CERTAIN" THAT WE ARE RESPONSIBLE! YET HE SLAMS US, DESPITE ADMITING THAT WE DO GOOD WORK, AFTER FIXING 2 MINOR ITEMS & UNABLE TO LOCATE THE THIRD (WINDOW),NOT BEING INFORMED OF THE 4TH(FURNACE-A REAL STRETCH).WE GAVE A10% DISCOUNT,DID WORK TO ISA STANDARDS,RESPONDED TO CONCERNS PROMPTLY
DAVID C.
01/2007
4.0
tree service
+ -1 more
Takoma Tree Experts was one of several tree services I contacted. They provided the most thorough estimate at the most reasonable price. After I decided to accept their proposal, I had a little difficulty getting information on how to actually accept it as it is not clear on the form. After several calls and e-mails, I was finally told to sign and fax it to them. The back of the contract does say it can take them 2-4 weeks, but after faxing in the acceptance, they called me to say they would probably get to the job in about two weeks. In reality, they just made it under the 4-week wire. When they finished, I had to play the telephone game to find out how to pay them since they did not leave an invoice. Turns out they mail you one and then you mail in payment. Overall, they did a very good job. All the deadwood is gone, the crowns are clean and they cleaned up the yard. I would use them again.
Description of Work: Trimmed deadwood and thinned crowns of two very large oak trees in my front yard.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$825
KATHRYN A.
05/2006
5.0
tree service
+ -1 more
Takoma Tree Experts did an excellent job. They performed the work while we were away and left the tree beautifully shaped. They removed all debris. When I called, I was told that they would get to the job within 15 business days - they came on the 11th business day.
Description of Work: Pruning of a large magnolia tree that was damaged during heavy winter snow.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$240
09/2005
5.0
tree service
+ -1 more
THEY DID A VERY GOOD JOB, THE JOB TURNED OUT TO BE MUCH LARGER THAN WAS EXPECTED. THEY HANDLED THE PROBLEM LIKE PROFESSIONALS AND THEY DID A GREAT JOB GETTING IT DONE. THEY CLEANED UP EVERYTHING AND REMOVED IT AFTER THEY WERE FINISHED. AN EXCELLENT JOB.
Description of Work: TRIMMED SEVERAL TREES AND CUT DOWN A VERY LARGE CHERRY TREE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
09/2005
4.0
tree service
+ -1 more
I THINK THEY WERE SO GREAT. THIS COMPANY REALLY GOT THE JOB DONE IN A TIMELY MANNER. THEY DIDN'T EVEN LEAVE A MESS. I'M VERY PLEASED WITH THE LOOK OF MY TREES, THEY DON'T LOOK BUTCHERED.
Description of Work: TRIMMED TREES AND PULLED UP OLD STUMPS.
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Service Categories
Tree Service
FAQ
TAKOMA TREE EXPERTS is currently rated 4.9 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
TAKOMA TREE EXPERTS accepts the following forms of payment: Check,CreditCard,Zelle
Yes, TAKOMA TREE EXPERTS offers free project estimates.
No, TAKOMA TREE EXPERTS does not offer eco-friendly accreditations.
No, TAKOMA TREE EXPERTS does not offer a senior discount.
Yes, TAKOMA TREE EXPERTS offers emergency services.
No, TAKOMA TREE EXPERTS does not offer warranties.
TAKOMA TREE EXPERTS offers the following services: LARGE DEAD AND DANGEROUS TREE REMOVALS, CRANE JOBS, STUMP GRINDING, PRUNING, TRIMMING, DEADWOODING, CLEARING OF LIMBS OVER HOUSES, DECKS, POOLS, STORM DAMAGE SPECIALISTS.24/7 RESPONSE TO EMERGENCIES. WINTER SERVICES INCLUDE COMMERCIAL SNOW AND ICE CONTROL, PLOWING, ICE MELT CHEMICAL APPLICATION, SEASONAL CONTRACTS FOR CONDO'S, MALLS, HOSPITALS, PARKING LOTS, ANY COMMERCIAL ENTITY