MC APPLIANCES

Incompetent. Our window for the repairman to show up was 12-5 and he showed up at 5:45. The repairman who came to diagnose why our washing machine was not working did not do the basics, which would include actually looking at the part he decided to replace. He just pressed a bunch of buttons and let the machine "diagnose" itself. Well lo and behold when my husband decided to take a look he found that the plastic pan underneath the machine had melted onto the machine and that was why it had stopped working. We paid $75 for nothing, and almost brought him back to make an unnecessary repair for $200 more. I want my money back!! Avoid if you can, people like this do not do the minimum and will not fix your appliances properly.

Update to my earlier post. The technician was good. Seemed knowledgeable on how to service the washing machine.

My washing machine has been broken since June 14th. I was assigned MC Appliances through our Frigidaire warranty with Appliance Land. Appointment #1 was on June 23rd, we waited the allotted window of 12-5, he showed up at 4:45, realized it was a two person job (having to move the washing machine) and left, so we had to reschedule. The warranty however, does not cover two people, so appointment #2 was scheduled for the following week, June 30th and we were charged $125 for the second person. They showed up again, at the tail end of the 12-5 window, around 4:40 this time and did not have the proper part, so they left, again, without fixing the washer. Appointment #3 was scheduled for July 10 (giving themselves over a week to retrieve the necessary part). During the appointment the washing machine was finally fixed! Or so we thought. The major draining issue was fixed, but the washer still leaked. We called MC Appliances directly and they treated it as a new appointment, acted as though they had no records of the visit to our home, and gave us an appointment for July 24, this was appointment #4. We called a few days to prior to be sure they were sending 2 people and had the proper parts. Not surprisingly, they were sending only one person and did not have the parts so we had to reschedule. So, appointment #5 was yesterday (July 31). We again had a 12-5 window, we saw the MC truck parked outside at 1:45, the repairman called at 2:10 to say he was 20 mins away which was odd and also a lie. He "arrived" at 2:30pm and replaced the rubber around the door to prevent leaking. He left and we thought the washer was finally fixed. I went to run the machine and finally do some laundry and now the door won't close or lock. It just pops back open so of course it now doesn't work. I called and texted the repairman and he blocked my phone number. When we called MC they again acted as though this was a new job and did not call their repairman to come back immediately and fix what he broke, despite our insistence. We now have appointment #6 set for tomorrow and have requested another repairman as this gentleman, in the end, has cost us 6 days away from work, endless hours of waiting, only managed to repair two things over 5 appointments, and has now broken one and will not return my phone calls. I've been given another window of 12-5 for tomorrow's appointment. I was told to call back if I wanted to speak with the owner and no one at the management level has reached out to me to discuss the issue despite many phone calls asking for assistance and management intervention.

DO NOT HIRE THIS COMPANY!!!!!!!!!! This is 100% by far the worst repair company I have ever worked with. I got a warranty through SEARS. I didn’t even choose them. My first appointment window was from 12-4pm. They show up finally at 5:30 pm. I tried calling sears and they gave me their number which rang busy then disconnected every time I tried. It did the same for SEARS’s customer service. I was clear on the issue when I made the appointment and they were supposed to fix it then. They guy knew the problem and parts needed before even coming in my house and was like yep what I thought okay we will order the parts and schedule an apt with you. He was there 4 less than 10 mins after 5 hrs of waiting on them. They took 2 weeks to get the part and I was without an oven. My apt window was from 1-5pm. They call me at 10am saying they were coming and is anyone home. Of course I wasn’t I having a job. They asked if there was any way for me to come before my scheduled window. I told them 12 would be the earliest. The receptionist said that works and he will be at my house waiting. I make arrangement with my boss take off to make it there by 12. No one was there. I call the company they put me on hold for 10 mins and then hang up on me. I call back and they said they never called me to be there by 12. Everyone in my office heard the convo so I know I’m not crazy. They refused to send someone at that time and said he will call you 20 mins before arriving. Well I don’t know about anyone else but I can’t take countless times off work to fit their schedule. I am so annoyed. Thanksgivings next week and who know when I will have a working oven.

He looked at the stove and said he could not fix it. The parts on my stove are no longer available. He was very helpful to suggest I make sure to get a 5 year warranty, and even gave me the option of a company that offers an addition 5 year plan.

First, they must scammers, there is no such address. Second, after making an appointment, Wednesday between, 10am and 2pm, they don't show, and when I called then after saying, we came by, NEWS TO ME!!!, They san the computer cancelled the appointment because they thought they came by....yeah, try at your own risk.

The person that came out was very nice, but I do not feel the job was done correctly. The microwave worked for about 2 weeks and then quit working again.