American Professional Chimney & Masonry

Friendly, responsive, professional and accommodating, these are no nonsense people who know how get the job done. The work was done quickly, graded properly and looks great.

Did a professional job on time and cleaned everything up when completed.

The company was on time and did a good job with a basic chimney sweep. I would have no qualms about using them again.

Manny from American Professional Chimney and Masonry initially performed the chimney cleaning, which was quick and efficient. He also inspected the wood stove, and told us that it was in perfect working condition. Manny then tried to sell us a fireplace grate for use inside the wood stove. We declined. Upon first use of the wood stove, smoke began billowing into the house. Everything in the room smelled like a campfire for weeks. After a couple of phone calls with the office, American Professional Chimney and Masonry sent Brian out to our home. Brian inspected the wood stove and told us that it was not in working condition (which we already found out), and was not repairable. Brian also noted that fireplace grates were completely unnecessary for wood stoves. After Brian's assessment, American Professional Chimney and Masonry refunded our money for the original botched inspection. While American Professional Chimney and Masonry refunded our money in the end, I and my pregnant wife could have done without the smoke-filled room and weeks of campfire smells.

Very well - American Chimney is very responsive, professional, and thorough. We will definitely use them to do our maintenance and repair.

All was done very professionally and I was fully informed of what they did and why. Given the time spent, I think the amount charged was reasonable.

the equipment used is not professional, just a vacuum with a host instead a broader cover that catch all dusts. I thought the cleaner should have one people up on the roof brushing, and one people down at the fireplace to vacuum. But in stead, both at the fireplace, one with a brush with extension, and the other vacuums. Here is some more update, the work was done in May, but throughout the last 3 months, the fireplace still s*** smells big time, whenever there is any downdraft, the chimney burning smell will fill the room. I believe the problem is they never brush the chimney enough to get rid of the soot. We never had this bad smell from the fireplace/chimney before. I will not recommend service from them.

Two workers came by at the designated time and were courteous and direct in regards to what needed to be done. Once they had cleaned out the chimney they took time to talk to me about proper usage, care and maintenance of my fireplace & chimney. They also performed a quick inspection of the outside of the chimney, and mentioned I should consider a new cap in the coming years but were not pushy about it at all which was nice.

Cleaned chimney using brushes and vacuum from inside living room. Inspected chimney flue and cap from roof. Photographed missing flashing. I showed the workman the ash dump from the chimney in the basement, expecting they would clean it. They declined, saying it was nasty work and might have dead animals in it. Isn't that part of a chimney cleaning? Proposed a major re-pointing of entire chimney from ground to top ($1000); replace fireplace flue tile at top of chimney ($75); Remove roofing tar from crown and replace with flexible membrane ($450); Parge smoke chamber w/ insulated cement, remove damper & reinstall ($500). Total proposed additional services: $2025. It seemed to me the chimney cleaning "deal" is a way for this company to propose major other repairs that may or may not be needed. I used my roofer to replace the missing flashing and to ensure that the chimney cap was in place.

Emailed vendor on June 2nd and Catherine responded by phone within 2 minutes. She explained their $119 coupon deal and services and scheduled us for June 4th. On June 3rd Maria called to confirm the time window of 9:00am-9:30am on the 4th and said Brian and Kevin would be scheduled. At 9:15am on June 4th Brian and Kevin showed up. They brought in their gear, took off their shoes and began going to work moving furniture out of the way and carefully laying a blanket down. Brian took time to explain to me one hole in the firebox lining that would need to be patched with insulated cement and showed it to me via a flashlight. They did a video inspection and he explained what he was seeing on the video screen. Overall the chimney lining was in good shape. They cleaned it out thoroughly and showed me how the damper worked properly. He did a rooftop chimney inspection and explained some brickwork should be repaired on the cap. He wrote up notes with some quote estimates for the repair work and handed me a receipt for the coupon deal. He was not trying to push additional services on us and was a pleasure to deal with. I will definitely use them again. I would note that I had this work done in June so people should not complain if there are delays in the middle of winter. LOL!

The chimney cleaning went wonderful. Brian was efficient, helpful, and extremely friendly! The only bad marks I give them is for the office organization. I contacted them three times before the set date. The afternoon prior to my appointment the office manager called me to request my phone number. Unbeknownst to me, Angie's List provides minimal information to service providers. When I called American Professional Chimney back the day before my appointment the office manager was in a huff that she didn't have my phone number; you could hear her frustration with Angie's list and the customers they get from here. I got annoyed because it almost sounded like she was annoyed at me for this (for which I am a bystander). After a 10min conversation she took my phone number and then we hung up. They never showed up the next day. When I called the office 30min after the scheduled appointment a more competent office personnel told me I never gave them my phone number or unit number (how was I suppose to know they didn't have a unit number either?). She rescheduled my appointment. Later that same day, the original office manager called back to accuse me of never giving them my pone number. I proceeded to rehash our memorable conversation, upon which time she admitted that yes, she took my phone number down the previous day and must have misplaced it. She assumed all responsibility and apologized.' Mistakes happen and people misplace things. I wish the office manager had been more kind from the beginning and didn't automatically assume (1) I knew what information Angie's list provided them and (2) that I was the unorganized unresponsive person. I appreciate the apology from the office manager and Brian was kind, efficient, and smart so we will use the service again. Just a word of warning to any Angie's list customers reading this... call American Professional Chimney & Masonry prior to the appointment and have them read your phone number and unit number directly from your file! It will save you hassle and time. We will make sure to do this next year when we use them again.

The chimney sweeping went very well and we had no problems with that aspect of the service. We were very surprised, however, to be told that we need to rebuild our entire chimney for 8k+. Having just had the house inspected and the chimney closely examined, we know that the chimney is structurally fine. It was disappointing to follow up good chimney service with a dishonest quote for unneeded repairs.

As said above (I'll just cut-and-paste): I hired them for $90 based on an Angie's List promotion for a chimney sweep. When they got to my house, they "discovered" many urgent things I needed to add on, some of them located at the top of our chimney, therefore difficult to check to see if there was, in fact, urgency. Nevertheless, I authorized additional work and paid for it, bringing the total to $90 + $600 (or $690), all of which I paid (and they cashed) in March 2014. On May 25, 2015 (yes, over a year later), without an explanation of any kind, they emailed me a bill for an additional $925, claiming the total was $1,525. They also called my work and my cell phone. When I called them to inquire (at that point, I hadn't opened the emailed invoice as I thought this might be a spam/virus), they said they'd lost the bill for over a year and that I owed this much. I said I'd paid them 100% of what I was billed in 2014, which is my habit. I asked them for a written explanation, but none was given. Instead, we rec'd. another invoice, this time by mail. There are some things on the bill I have no memory of them having done, and that it's doubtful they did. For example, they claim to have done $250 of work on our "front chimney," which we closed 13 years ago and have not touched since then. It's been 15 months since the services were provided, I do not still have the paperwork, I can't remember the name of the person who provided the service, and so no good means of disputing this. Yet I'm concerned that, if I don't pay them, it will hurt our credit rating. I'd never use this company again, and warn Angie's List customers not to use them.

Used there services last year, and was very satisfied. Used them again this year. Excellent work!

Once I explained what I wanted on the phone they took my name and number and said someone would call me. A couple of days later Neil Brown called and I set up an appointment with him to come out and look at my house. I took time off from work to do this. Neil was a no-show. Over a week later I had a voice message from Neil apologizing for the no-show saying the paperwork must have gotten lost. I didn't bother to call back.

The technicians came out and were extremely prompt. They were thorough in their inspection, and were neat, clean and everything went very smoothly! It was a great experience!

Everything went great. No complaints. They did a good job.

Company worked with us to schedule service based on weather. Rainy weather in April prevented us from getting the job scheduled. American Professional and Chimney Masonry worked with us to accommodate our schedule. Landing and steps look great !!!

Service providers were on-time, professional, friendly and tidy. Good job. They were very helpful and informative too.

We are thrilled with the service of this company, and the owner, Dave Myers, in particular. They sent a 2 man crew to install a furnace liner in our old, complicated chimney, which we needed to pass our plumbing permit inspection. The crew worked diligently for a whole day, and were clean and polite. After the American Professional crew performed the work, we were informed by another source that the configuration of the pipes in the basement leading to the liner would not pass permit inspection. We called American Professional, and the office manager promptly put the owner, Dave Myers in touch with us. Dave drove out to our house the very same day to check out the situation and spent an hour inspecting the work himself and troubleshooting the problem. The crew had initially done a fine job which was safe and would work, just would not pass code inspection due to the complicated and cramped configuration of our furnace and chimney. Dave came back a few days later, at our convenience, with an assistant and spent an entire day fixing the configuration to ensure it was exactly to code. He did this at no additional charge beyond what we had been quoted. He also came by several days later to attend the final permit inspection so that he could explain in person to the inspector what the situation was and show them how he had ensured that the work was compliant with code. The job ideally would have taken a 2-man crew just 1 day, but ended up taking up more than twice the man hours and had the owner of the company out to our house 3 times. I've never seen the owner of a company more committed to ensuring a perfect outcome of a project. It was not the cheapest quote we got on this work, but we are 100% satisified that we hired this company. It was money well spent.

We were extremely pleased with the professionalism of everyone at American Chimney. Dave's quality control and attention to detail particularly on the back end of the job was great -- he went above and beyond to make sure we were more than satisfied. He is a great problem-solver and makes you feel comfortable learning about how to maintain and manage things. Catherine is very efficient about getting crews scheduled and calling the night before. All crew members were polite and solicitous of my many questions, which I very much appreciated. Everyone was careful and professional. I couldn't give a higher recommendation!

Was not able to schedule service.

Very responsive. Was able to do the additional Maintenance work the same day. Showed homeowner exactly where problems were. Provided 10 year warranty on caps.

American Professional Chimney and Masonry was very punctual, helpful, and did a great job repairing my chimney. They came out to provide a quote, told me what was optional and then was able to complete the work the following week once I completed the email authorization. They were a pleasure to work with and I would recommend them to a friend.

Overall went ok. On internal and external inspection, the Technicians reported that both chimneys needed to be rebuilt from the roof line up, that the flue pipes were out of alignment, and that neither chimney should be used in their current condition; they also stated that the smaller utility chimney should have a stainless steel liner I had 2 other concrete/masonry firms inspect the chimneys after I received the AMP&C inspection report. The other firms agreed the situation was primarily appearance and aesthetic only, and not structural, on both chimneys. They also stated that a rebuild was optional to improve the appearance, but not required for structural or safety reasons; the also stated the flue pipes were fine, and that a liner was a good idea, but that the chimneys could be used as is without concern. I asked the owner of APC&M for his opinion; he visited the project site personally, and provided a similar final assessment. While he continued to recommend rebuild, he stated the chimneys were structurally sound, and the issue was mainly appearance anticipating future sale I fully understand the subjective nature of the different assessments, and have no complaints or concerns with AMP&C. They are a good firm, and I would use them again for chimney cleaning and inspection. They only concern and complaint I do have, is that the Technicians left a large area of the fireplace hearth covered in soot, which came off their drop cloth; it got on everything in the room, and was very messy and difficult to clean. I do appreciate the advice and counsel from AMP&C ... again, a good firm and I'd use them again.