American Professional Chimney & Masonry

It was fine although we haven't used our chimney yet.

Went great. Originally an AL Big Deal for an inspection and cleaning of the fireplace flue and chimney. As a result problems were identified. I had not used the fireplace for nearly 5 years because I had not had it inspected and had concerns about its safety. So they did the deal and identify some issues. I was not surprised based on the inspection of the house when I purchased it. The inspector advised me I would need to repair the chimney in 5 yrs or so. at that time. So I scheduled the work and it was scheduled timely. The inspection and cleaning were professional and informative. The follow up work took two visits but I knew why because I was kept well informed. Customer service was really good the company kept me well informed. It took two days. They had to break out my current terra cotta liner and install a new steel chimney, insulation and other critical things. I was so very happy with the work by all of the techs who performed the work. Edgar who lead the chimney repairs was really super. He kept everything clean, kept me informed as the work progressed and explained everything I needed to do in the future.

He was very professional and explained that one of our chimneys had recently been re-worked and that the work looked very good. He said it was clean and that he did not need to clean it. The other chimney is original to the house and he suggested not using it unless we wanted to have it reworked, which we don't really think we would ever use it. He was friendly, nice and very professional.

Don't waste your time with these guys. They didn't even look at our chimney before trying to up-sell us on a $6000 chimney liner. Got a second opinion and the chimney cleaned and had a great winter in a clean chimney. Run from these guys.

They were wonderful. This is a difficult and dirty job, and they were prepared. First, the estimator knew exactly what he was doing. He went up the ladder to view the chimney from the top, and he went into the basement to see about the flue system inside. He gave me the information I needed to understand what was going on with the chimney. Clearly, some bricks were missing or chipped, but he also pointed out that one crown was missing, the flue system was not code, and the liner needed replacing. He was honest in saying that we would not die of carbon monoxide poisoning if we did not switch out part of the piping system, but that it would be better if we did. The workers were so professional. They went straight to work, using scaffolding to do the job well. They had had to order a stainless steel liner and cap, so it fit well. They ran into a problem when the new liner did not fit. Here, they had to drill out the old flue, so the new one would fit. They had not expected this, but they handled it well. They were not absolutely the cheapest, but they were so professional. I would certainly recommend them.

They did a good job. I had them come in and just do a general cleaning. They were in and out quickly and they were clean. I had a very good experience with them and I'll use them again. They came in, did the work and were professional.

They did a great job, they always on time and I will use them in the future again, thanks

Two people came 5to the job. One cleaned the fireplace while the other checked the condition of the chimney on the roof. The crew was very professional and I am happy with the service. I was also given an estimate for some repair needed on the chimney which I will eventually have done. I would recommend their services.

Great! On time! Fast! Professional!

I think it was fine. There was some confusion about the billing and we got charged twice but I think that has been resolved.

Extremely pleased. Would definitely use them again and recommend them.

They showed up on time, very professional, cleaned up after the work was done. Very pleasant experience.

I was contacted within a day or two to set up an appointment. The day before my scheduled appointment, I had to call and reschedule because of work. The ladies in the scheduling department were lovely, and I was able to easily make this change to the following week. I had a service window of 11:30am - 1:00pm, and they arrived at 11:50am. A team of two showed up for the inspection (I think Manny & Diego). They worked very efficiently as a team. I'd never seen a chimney cleaned before, so it was fun to watch. They took care to cover all of the work spaces (I have light tan carpet), and they left no mess. After cleaning, they visually inspected both the interior and exterior (up on the roof) of the chimney. They worked well together, and discussed between themselves what they were seeing. After the inspection, they patiently walked me through their findings. I knew I had some issues, and their inspection confirmed this, plus they found deterioration around the existing chimney cap. They also walked me through all of the parts of the chimney that looked great, that had no issues or concerns. I scheduled to have the follow up services performed the next week. You get a reminder call the day before from the ladies in scheduling reminding you of your appointment. A different team of two showed up. My appointment service window was 8:30am - 9:00am, but the team showed up a little after 9:30am. Again, very respectful of the work spaces, and they left no mess (inside nor outside). They again worked very well as a team, and checked and double-checked with each other. After all the work was done, they walked me through everything that was done, reminded me of the warranties, etc. They showed me how to work the new lever for the chimney flue. Everything was easy and stress free. The price felt fair, and everyone I dealt with was respectful and professional. I would definitely hire them again.

The team was very good and efficient. Our fireplace insert is important to our winter comfort and joy, so thank you!

They were prompt, polite and thorough. They took pictures of any problems they saw, so they could easily explain the repairs they proposed to make. They even brought handouts that explained the type of chimney repairs we were looking at and the visual aids were very helpful. They were not pushy about selling me on repairs, but made it clear how the damage would affect our home and lifestyle, so it was an informative instead of a pressured conversation.

Professional, did not try to up-sell. Good experience, would use again.

both identified & fixed our rusted furnace flue liner. Performed as expected, friendly, easy to schedule.

Tenant mentioned they were on time, quick, polite and provided them tips on how to get the airflow up the chimney during cold weather without having to open the window.

The company came out and did a quick look, as soon as he walked up to my door he said, "I can tell you right now you won't be having your chimney sweep today" He went on to tell me about the major repairs and fixes that needed to be done to my account. He offered to give me an estimate for the repairs. He gave me an estimate for double the amount of work and included some additional work that didn't need to done. He was right about the liner needing to be replaced. He used several scare tactics, including telling me that the chimney may come crashing down on my garage and crush my car. I felt like the company was unprofessional and I wouldn't recommend them.

Punctual and professional. The tech told me I could call the office to ask about a partial refund because our chimneys didn't need cleaning. (I really only needed the inspections.)

They arrived on time. Both guys were professional and cleaned up after themselves well. Also made recommendations about chimney, flue and firebox repairs and advised us not to use the fireplace again. Kind of annoying to have paid to clean a chimney that should not be used and needs to be rebuilt - but am grateful to have the information.

The cleaning was quick and efficient. For the inspection, they showed us two very large cracks in the fireplace, which we've since had repaired.

Service was done in a timely manner and they were professional.

American Professional Chimney & Masonry called me the same day I purchased my Angie's List Certificate to schedule the cleaning and gave me a window of arrival. As requested, the gentlemen who showed up gave me a 30 minute window so that I could get home from work to let them in. They cleaned the chimney and went up to the roof to inspect everything. They even texted me pictures from the roof to more clearly explain what they were talking about. They were incredibly friendly and professional and I would use this company again.

The estimate was very professional and courteous. They told me all about the options I had for converting my fireplace from gas back to wood burning and explained them in detail. Arranging the appointment was also easy, and they sent me the estimates for the work over email. All of that seemed like great signs. Unfortunately, things went downhill from there. They had to reschedule the work for a reason I didn't catch (bad phone connection) and called to do so at 8pm the night before. Things happen, but that was the first red flag. The crew then showed up late on the work day, which meant they were working until dark and didn't finish the second chimney. They were very courteous and professional. But while they were there, they asked to use the garden hose to clean their tools. I showed them where it was. Before they left, they said they would come back the next day to finish the job on the second chimney and would leave an invoice in the mailbox. The next day I noticed that the tool-cleaning process had left a big mess on my driveway and that hardened chunks of concrete were adhered to my lawn. I took photographs. It's not permanent but I've never had a work crew leave such a mess behind. At the end of the day there was no invoice. I let a few days go by because, again, things happen. Then we had a windy night and I woke up to find one of the brand-new rain caps had blown right off the chimney and into the front yard. Pretty sure they're supposed to be able to withstand weather. So I called the office back and spoke to the assistant office manager. She put me on hold several times for just a few seconds each, which indicated chaos in the office, and then had to dig around for my file. When she found it, she had no evidence of the crew ever coming back to finish the second chimney. She also claimed they didn't have my email address, which I knew they did since they had used it. I explained about the failure to finish the job, the mess in the driveway, and the flyaway rain cap. She said she would send a crew out the following Monday to finish the job and replace the cap. This time I asked for photographs of all the work and that the crew not leave a mess in the yard. She agreed, and then said she'd found my email address. I expressed my disappointment with all of this and received a very cold and defensive "I'm sorry but all I can do now is send out the crew." Well, you could also offer a discount, apologize before I had to ask you to, and generally work on customer service. The second crew came out and did a good job from what I can tell. They cleaned up the yard and driveway, removed the concrete bits from the lawn, and sent me pictures of their work. The crew boss handed me an invoice before he left and then the company also emailed me one. I'm now nervous about the quality of the work, and this whole process was so much of a hassle that I can't recommend this company.