"Prompt, polite and professional. I'm glad to hear those words so often. Catherine, the manager, has does an amazing job organizing and instructing our staff. Dave Myers, owner"

"Thanks for the excellent review and thanks for choosing us! Dave Myers, owner"

"Thank you for taking the time to leave such a nice review. Dave Myers, owner"

"Thanks for the great review. Dave Myers owner"

"If the smoke problem occurs again, please give me a call. My name is Dave Myers and I am the owner. I'm very good diagnosing intermittent smoke problems. You can reach me on my cell at 202-468-5596. Thank you for the great review."

"Fantastic! Boy do I love to hear those words to describe our services. We try so hard to provide the best possible service each and every time we head out to a clients house. It is so rewarding as a businessman and as a human being to hear that. Thank you so much! Dave Myers, owner"

"Thanks for the great review. (removed member name), our foundation specialist, has years of experience with basement water issues as do I. Dave Myers, owner"

"Thanks for the wonderful review and the thorough description of what we did. We're glad to be of service. Dave Myers, owner"

"I will contact you about your estimate. 10 minutes is not much time, but then it really doesn't take too long to look up and down a chimney. However, I am not pleased with the fact that the estimator was not able to explain what he saw, provide photos of your chimney and leave you feeling comfortable with the process and with himself. I will definitely speak to them about the situation and how you feel about it. I apologize and want you to know I will do everything I can to prevent this situation from recurring. Out clients trust us because of our reputation and our great reviews and they deserve the best of care. Dave Myers, owner"

"Thank you for the awesome review. You went out of your way, since you ended up not requiring our service an I certainly appreciate that! Dave Myers, owner"

"Thank you so much! We are exceedingly happy to have such a wonderful client base! Dave Myers, owner"

"Many of our reviews mention our no pressure approach to estimating. We can provide you with photos of the defects we saw, if you'd like. Depending on the type of fireplace and damper you have, 20 minutes is not unusual for a chimney cleaning, but I will look into who was out and what exactly transpired to make sure that a thorough job was done. I would like to re-examine your chimney to see the severity of the defects and the cleanliness of your chimney. We strive for 100% satisfaction and I see we have work to do to achieve that here. Thanks for your comments, Dave Myers, owner"

"Thanks for the great review. I noticed a B in quality. If there is something you feel we might have done differently, please call me. Anything we can improve on is useful information and I'm all ears! Dave Myers, owner"

"Thanks for the A review and for mentioning we found a cost effective repair for you. Our ultimate goal is always your satisfaction, not making a sale. We believe a successful business is one that delivers satisfaction based on excellent customer service. Dave Myers, owner"

"It's always nice to know we were critiqued by a construction professional, like yourself and our work was well done! Thanks for the great review. Dave Myers, owner"

"Thank you for mentioning our professionalism and or knowledge. Dave Myers, owner"

"I'm sorry you were not able to redeem your coupon. It is true that the coupons are not useable in conjunction with other discounts, but you can certainly get the cost of the coupon refunded directly from Angie's List. That having been said, I will look into the circumstances and see if I can assist you in some way. For the benefit of other members, I suggest you call us before purchasing a coupon, if you have any questions regarding it use. Thanks for the good grades despite your coupon issue. Your remarks provided us with food for thought which will help us assist members in the future. Dave Myers, owner Dave Myers, owner"

"Thanks for the nice review. Sounds like you were very pleased. Dave Myers, owner"

"I'm sure the guys informed you of this, but just in case, I want you to know you can get a refund for your coupon by contacting Angie's list. Thank you so much for the awesome review we look forward to seeing you for your annual chimney cleaning. Dave Myers, owner"

"Thanks for the wonderful remarks. We are extremely fortunate to have such an awesome group of individuals in our employ. Over many years, we have found that reinforcing the desire of good people to treat each person and each project with TLC creates an environment where a "great bunch of guys" can thrive."

"Thanks for the clear and concise review! I am truly humbled by the volume of A's we are continually receiving. I was recently asked who was at the source of our outstanding review history. I answered, Catherine, the manager. For a business the size of ours, which receives hundreds of reviews per year, to get A after A is truly an amazing feat. Catherine has hired most of our employees and has been the business' general manager for many years. Every single crew gets outstanding reviews. That is amazing! Thank you, Catherine and thank you,Angie's List membership! Dave Myers, owner"

"Thanks! Our commitment to promptness is one of several avenues to achieving customer service excellence. Dave Myers, owner"

"Thanks so much. As you might imagine, it's wonderful review for the business' owner to read. "We have found our company...." Dave Myers, owner"