"Thanks for the review. I noticed all B's and a C in price. If you received significantly lower bids for the same work, please give me a call so I can review them. I take it from the B's in all other categories you were satisfied with our service. If there is anything you can think of that we might have done to earn A's, I'd love to know what that might be. Learning from constructive criticism is key to achieving customer service excellence. I will post my cellular phone number so you and other Angie's members can call me, any time. Dave Myers, owner 202-468-5596"

"Thanks for the A review and for complementing both crews for their efforts! Dave Myers, owner"

"Thanks for the awesome compimentary words! Dave Myers, owner"

"Thanks for the B review. If there is something we might have done differently to earn an A, I would appreciate it if you would be so kind as to give me a call on my personal cell phone and let me know what that might be. Customer service excellence can only be achieved with the assistance of input from our customers. Dave Myers, owner cell phone 202-468-5596"

"Thanks for the good marks on your review. Since you gave us a B overall, I would like you to consider what might have had us earn an A and if you would be so kind as to give me a call, I would be very grateful. Only with feed back, can we acheive the degree of excellence we strive for. Thanks again, Dave Myers, owner My cell # is 202-468-5596"

"Thanks so much for the A'[s in evry category! Dave Myers, owner"

"Thanks for the great review. We often find things home inspectors miss. they usually don't even go on the roof,nor are they trained well enough to be chimney experts, so we always suggest a chimney technician inspect your chimney. Dave Myers, owner"

"Thanks for the great review and we will be sure to be more attentive to details ourselves. thanks for the feedback. Dave Myers, owner"

"I sincerely apologize for your upset and any inconvenience we may have caused you. Just to be clear for other members, our office staff speak perfect English, but some of our field staff (workers) are Latino and have far accents and can be a little difficult to understand. Usually the crew leader speaks English well, if not perfectly. If anyone ever feels our prices are high, I suggest getting other estimates from other Super Service Award winning companies like ourselves. We do have an A average in price as well as all other categories of service and are one of, if not the only chimney and masonry company to win awards in 8 different categories last year alone. If our prices are high in comparison to other estimates, we can see if they are for the same procedures and if so, we may be able to lower our price accordingly. Though, as you can imagine, its uncomfortable to read negative reviews, I do appreciate them. They provide us with the best information needed for our improvement. I never take customer service for granted. Customer service excellence demands vigilance. Dave Myers, owner"

"Thanks for the very nice review. I noticed the A's in every category and the B in price and your comment that our price was right in line with every other estimate you received. I would like to comment on pricing for the benefit of all readers. There has been a fierce atmosphere of competitive pricing in Maryland and DC for several years making prices very low and it is increasingly difficult for companies here to bid any lower. This competition actually benefits consumers and creates fairly consistent pricing between companies who cannot afford to bid any lower. Fair market pricing at its best! Northern Virginia based companies bid much higher as a general rule, sometimes even double. We are bidding the same amount or lower for many of our services than we did 30 years ago. In some cases increased sales of chimney repair products has lowered material costs, but for the most part, it's chimney companies buying in bulk and doing an increased volume of business that has made lowering prices possible. There's a comical saying in the business that goes like this, "Good, Fast, or Cheap, pick any two." We try our best to provide all three. We put a lot of time, effort and money into providing the kind of service people want. If we can do that and stay competitive in these difficult financial times, I think we are doing very well. Thanks again, Dave Myers, owner"

"Your review speaks volumes. We also, could not be more pleased to be of service to you and your home. Dave Myers. owner"

"It takes something to be responsive, courteous and professional. One might think it comes natural to those of good character and to a large degree, that is the case. But, it also takes great intent and resolve, particularly when coordinating the efforts of so many . Thank you for your kind words, Dave Myers, owner"

"As you surmised, Steve is very experienced in all phases of masonry. I'm happy to hear he was able to accommodate your neighbors concerns as well. Steve is a great mason and a great individual sa well. Dave Myers, owner"

"Thanks for the excellent review. Dave Myers"

"I thank you for your great review and for tall A's except a B in price and a B overall. I noticed you wrote $180.00 was the charge for a chimney cleaning. Our prices vary from $160.00 to $149.00, seasonally, so perhaps you recalled incorrectly. In any case our Angies coupons are for $119.00 and occasionally we run a Big Deal for a little less. Please check our storefront coupons for other savings as well. Thanks again and we'll see you next cleaning! Dave Myers, owner"

"As you may imagine, it is very rewarding to receive a page of happiness nomination. Thanks for the nomination and for the excellent review. Dave Myers, owner"

"Thanks ofr the great and very detailed review and your vote of confidence. Dave Myers, owner"

"Thanks so much for the wonderful review. We have repeat customers going back for over 30 years. Welcome to the family! Even if you have a need for a service we don't offer, you can give me a call and I'll let you know if there is someone in that field that I have experience working with. Just call me on my cell number below. Dave Myers, owner 202-468-5596"

"Thanks for the A review! Dave Myers, owner"

"Thanks for the page of happiness nomination. Water proofing is accomplished best with this meticulous approach. Dave Myers, owner"

"Thanks for the detailed review and making the readership aware that the work we recommended was on your to do list. We appreciate your business! Dave Myers, owner"

"Thanks for the good review. If you do want the old corbel design on the chimney top, we it is still possible to do that for you. As for the original inner brick being stacked on end and such, that is common to see, particularly well above the roof. Filling the void between the outer course of brick and the liner with brick bat or scrap brick and such is done to both fill space and to allow for expansion of the liner as it heats up. Liners are not supposed to be tightly encased in solid masonry. Dave Myers, owner"

"Thanks for taking the time to give us a review. If you have any questions or comments or you like to speak with me in person, please call me. My phone number is 202-468-5596. My name is Dave Myers and I am the owner. Thank you, Dave Myers, owner"

"This is poor performance on our part is my fault. I was trying to finish a difficult, antique marble mantel installation and asked Neil to assist me. The project took much longer than expected and I knew Neil had other appointments and had to reschedule them to work late and finish on time. The last time he called you, you were no longer at home. As I'm sure you know from reading our reviews, tardiness and rescheduling is rare. I apologize for the inconvenience I caused you and Catherine the manager is also calling you. If we can be of service we will be more respectful of your time. Dave Myers, owner"

"It's wonderful to hear we exceeded your expectations. Rudy and all the guys really do care about doing a good job, cleaning up after themselves and They enjoy doing all this because they really are great people. Dave Myers, owner"