American Professional Chimney & Masonry

On November 12, the three man crew started on time and were done by about 2 p.m. They came, they worked hard, and they cleaned up the worksite beautifully. They also honored the Angie's List coupon for $100 off. Thank you, Angie's List! I really appreciate both the sales representative and the lead tradesman's warning about having to trim the Holly tree that grew up in front of my chimney. They did a good job of trimming it up so it wasn't completely unsightly, piled up the cut branches and piled them neatly in my yard. They do not provide hauling service for brush removal, but it was not a problem to take what was there to the curb for pick up by the county. Of course the proof is in the pudding and during the most recent rain, my fire place stayed dry and we had several cozy fires over the Thanksgiving holiday. Thank you, American Chimney. Two thumbs up or five stars -- which ever gives you the highest rating.

I was very pleased by this company. After having my annual furnace service I was told that I had a blockage in the chimney and could not use the furnace until it was cleared. I immediately checked Angie's List for some one who did this work and found this local comany. The came within two hours of my call, just as they said they would. The two techs, were very professional and did a complete sweep of the chimney to clear the bockage caused by leaves and branches and inspected the chimney. They recommended a new liner and gave me an estimate on the spot. About two weeks later I called to schedule the work and they came out the next day. Again the two men who came out were very professional, went right to work and explained all they were doing. In calling the office both times a person answered right away and quickly and professionally asked about my needs and immediately scheduled the work. In both cases the workers arrived exactly as scheduled and the office had called in advance to tell me when they would arrive. For both services, the sweep and the re-line, the company honored their Angie's list discounts by me just telling them when I scheduled that I am a member. Very satisfied with their work and would recommend them to anyone in need of quick profesional and efficient service.

We lost the chimney cap during one of the summer storms and realized we were overdue for a chimney cleaning. I called American Professional Chimney & Masonry and was able to schedule an appointment to deal with both issues very quickly. Two capable, professional representatives showed up at the appointed time, cleaned the chimney, replaced the cap, and left my house just as clean as they found it. They also noted that the chimney was really dirty, suggested steps we could take during the winter season to help clean, and requested that we call them again after using some cleaning sprays and having a few fires to make sure the cleaning worked.

Called over the summer to get a quote for service. Arrived next day, and I I went through what I intended to do with the chimney and what I knew of the history and materials used, Brian gave me advice and filled in the blanks. While I was just looking for safety, he suggested I may actually get better performance from the stove by relining with a 6" liner rather than the 8" that was currently in place. He said that the 8" would likely be fine, the 6" would pull a better draft allowing for easier starts and a less temperamental stove. He gave me a quote for the relining and a could other required things for safety, explained what would be involved, warranties, etc. 3 months later, I called again and scheduled the work. Had to reschedule, as the original scheduled date was the day hurricane sandy hit, not exactly a good time to be up on a roof, so obviously understandable. The stayed on top of their schedule and worked with me to get the work done ASAP after the storm cleared. Work went without a hitch, both employees were efficient and professional, laying covers over anything in the area of the chimney before beginning work, clearing out the old liner before placing the new one, and cleaning up any work generated mess. The 2 caps they'd brought weren't a good fit, and was told they'd return with the cap in the next day or two. They did, replacing the cap while I was at work. Every interaction was pleasant, and I wouldn't hesitate to use them again or suggest them to anyone that needed similar work done. If I had one nitpicky complaint, it would be that they did not accept the angie's list coupon. I assume it was because the quote was done before the coupon was available, not sure. Wasn't worth haggling over though, work was still worth the price. They weren't the cheapest quote, but they were FAR from the most expensive ($2800) and they were easily the most professional and easy to work with. Update: Got a follow up call concerning the coupon. After looking into it, I was sent a check for the difference and received it a couple days later. Unexpected and unnecessary, but very professional. I was impressed.

I contacted the company to see if they were willing to do a small repair to the chimney that was identified by my HOA during their annual inspections. They were very prompt in replying to my inquiry and just as prompt with scheduling the crew to come out and do an estimate. During the repair estimate they noted a shingle on the roof that was flipped over and something that might cause a water leak in my neighbors house (we live in a townhouse). They gave me a couple of options for how to do the repair and the price, when the work was done, was exactly as quoted. Due to Hurricane Sandy, the crew came out on Sunday around 430pm (which was a little bit later than expected); however, they got the work done very quickly. I liked them so much I am going to have them "bird proof" my range hood vent and bathroom vents....I get tired for chasing birds out of my house! Would definitely recommend them. Great company. Proficient. Efficient. Cost Effective!

They were extremely responsive to my inquiries and promptly sent out someone to make an estimate. After I scheduled the work, they called a couple times to reschedule because of weather, and were very professional. When the workers were here doing the work, again they called to make sure everything was okay and on track. It may have been because I had mentioned Angie's List (and I got a discount because of it), but I'd like to think they're as responsive to everyone else too. The work as far as I could tell looks good (I can't quite see it all the way up there), plus the workers took pictures and showed them to me. They installed dampers in three chimneys which have chains that come down into the fireplace to let you open and close them. Those seem to work just fine and have kept out all the stinkbugs which is why I got them installed. Overall, no complaints at all. They even went a little outside their normal service area (to Baltimore) and didn't charge extra.

They estimated more than a day, but finished in one, arriving at 09:30 and departing at 5:45. Virtually no traces on the ground that they were there, in terms of debris, etc. As far as I can tell, the work looks fine, so I'm happy.

We were satisfied with the work. They were right on time. The quality of the work was good. They were professional. They gave us 10% off. The original price was $5270 and they charged us $2339. We did not have any complaints. I would give them all "As." We would use them again.

Good experience. Emailed to get an estimate for chimney sweep ($150) and requested angies list discount, so paid $120. Catherine Wilson (Manager) was very responsive via phone and email in getting this scheduled. The guys showed up right on time. Cleaned out the chimney (was not very dirty, but I just moved into the home and preferred it be cleaned and inspected). After looking up the chimney, he told me about a few cracks in the cement and the limitations, and possible fixes (and estimated costs). He then went up to the roof for an inspection and took a number of photos to show me. He provided a thorough written estimate and overview of what he found and has assured me he'll email me the photos as well. Professional in answering my questions and giving me a realistic view of what was a priority, what could wait, etc. Overall - good experience. Clean chimney + substantive written overview of issues to address (in the future most likely) and tentative costs to expect. I would use them again.

A neighbor recommended them. I called. They came promptly and completed the work when they said they would. Experience was totally positive.

When we bought our house the chimney was cleaned after the inspection, and the company that cleaned it recommended relining the chimney. We also noticed a strong smoky smell in the house, so we had a few companies out to give estimates. American Professional Chimney and Masonry offered us the best value. They were very thorough when they come out to do provide the estimate - the technician got up on the roof and took a look. They struck me as more professional and thorough than the other companies. Also, they were able to come out and provide an estimate the same day I called. They called the night before the job to say that they would be late arriving, because they had to finish up another job that had run late. That made us a little concerned, but they did arrive the next day exactly when they said they would, and they completed the job quickly. The technicians who came to do the work were professional and respectful of our home. They cleaned up after the job was done. I was overall very satisfied.

Two very good experiences with this company. I would not hesitate to contact them again.

We recently purchased a home that has had no work done on it since at least the 1970s. Our inspector said that the chimney was in need of repair, every part of it required fixing. Our chimney is not for a fireplace, it is only for the gas furnace and hot water heater, and it is about 18" square from our basement straight up through the roof (about 28'-30' tall). I called for a quote at the end of the week, and Catherine was able to have a guy out to our house on Saturday to take a look and see what work needed to be done. We didn't feel like they tried to sell us anything that was unnecessary, but we needed it all done: Tuckpointing the mortar joints, a new flue extension, rain cap, crown and flue liner. We received two quotes and APC&M's price was at least $1000 below the other companies quote for the same work. They were very quick to respond and would call or email back on evenings and weekends as well as during business hours if I had any questions. I am an architect, and felt that they were one of the quickest responding companies I have dealt with in a while. Since they did not come inside during the first visit to the house to provide the quote (we weren't home), they scheduled a second site visit to come inside and take measurements the following day. Catherine assured me that the price would not go up from what the estimate was even if they needed a longer flue liner. The estimate and final bill were right on the mark, and work was finished in one day. The man who was doing the service explained everything to my husband (they reconnected our hot water heater and furnace with one pipe instead of the two original pipes for a safer/ more effecient connection), and took photos of the work that was on the roof so that we could get a closer look. Overall, our experience was painless and I would certainly hire them again to work on my own home or any of my clients homes.

Both repair men were most professional and worked hard for 8 hours to complete a very good job. Kept us informed and even showed photos of new work from roof view! Excellent company!

Very professional. They came out and quoted the job, and submitted a written one via email the same day. They were in and out in two days, cleaned up after themselves, and the work was amazing. The new chimney is perfectly plum and everything works like a charm.

Mr. Neil Brown came to my house to look at the job to be performed. Two days later sent me a thorough proposal which I accepted and one week after the job was done. Good, clean, and fast.

Everyone who I dealt with was responsive and professional. The guys who came to give an estimate were straightforward, not condescending (not what I could say about some of their competitors), told us what needed to be done - not what was top of the line - and were quick with their proposal. The guys who came to do the work were professional, quick and cleaned up after themselves after each of the 3 days they were here. I would highly recommend this company.

I had a special coupon from Angie’s List for $90. They did very well; they did an excellent job. I would recommend them. They were efficient; they seemed to be thorough; they showed up when they said they would; and to my knowledge, they did a very good job.

Arrived when they said, conducted work, insured house was not impacted by cleaning, went to roof for inspection of outside chimney.

They came unprepared, without a ladder. We never ended up rescheduling.

I got three estimates and selected American Professional Chimney. Their price was somewhat higher than the other estimates, but I was more impressed with their reviews than those of the other contractors. Manuel and Ronaldo arrived reasonably promptly on April 5, and proceeded to tear the first chimney to flashing, and rebuilt it. They returned April 11 and performed the same work on the other chimney. Temporary flashing was installed, since I was going to have a new roof installed in a few days. Materials were cleared away and the work site was left in excellent condition. The chimneys have an excellent appearance. The crew was very pleasant and professional. I received a 10% discount as an Angie's List subscriber.

They came to replace a chimney cap and called me then sent an estimate stating I needed $6000.00 worth of work to the chimney and a new stainless steel flue and the work would take a week. I got another company to look at it and they stated the outside may need to be rebuilt from the flashing and quoted $3500.00 then I had a mason look at it and he fixed all 28 rows of brick, replaced the flue at the top and put a new cap on the chimney and repaired 150LF of bluestone all with a lifetime guarantee for $1800.00 and was done in two days! I wouldn't trust this company, nor would I use them.

From the start I was very impressed with American Professional Chimney & Masonry. Catherine, their manager was so helpful in setting up the appointment and gave me individual attention so that I could meet the estimator at the house at the appointed time. Brian, met me right on time and was very thorough and helpful with his knowledge and opinions about what should be done and also about what didn't need to be done. He really knew his business and was so professional. He knew exactly what to do about every problem that I presented. I had a home inspection report so there was a list of things. My daughter had just purchased the house so we wanted the repairs and/or installations to be excellent.. Brian knew this, so his evaluations reflected this. When I called the office to schedule to get the job done, Marlo, was very nice and remembered me which made me feel like the company was small and family-like. I like that better than these larger machine answering ones. She was very nice and helpful. Brian and Renaldo came and were there early to start the job which was very nice. They got to work right away. The CROWN: (Existing crown was cracked allowing water to penetrate)....to fix, they resurfaced cracked cement crown with latex acrylic membraneRAINCAP:....Installed a new stainless steel raincap/animal guard.CORBELL OR CHIMNEY:....Applied mortar to open holes on corbell (forming slope).FLASHING:....Seal the flashing on back side of chimney (it had become unattached)BACKSTEPS:....Grind out and tuckpoint all mortar joints......Re-set any needed brick. (Brought 10 solide red patio bricks) They ended up resetting the complete steps and putting up a little border around part of the flower bed. This was far and beyond what was expected --- a beautiful job. Renaldo worked so hard in the hot sun. I wish he would have taken more water from me. Both Brian and Renaldo did themselves proud on this wonderful brick work which was above and beyond the original estimate and the did a great job and made those steps safe for my family. When my daughter got home and saw it she was so happy and surprised. You guys really really deserve a superior award for this!!!WINDOW SILL/BACKSIDE OF HOUSE:....Grind out and tuckpoint weak mortar on window sills on left side of house and cracks on back side of house. Did this on all mortar joints to make sure all were in good shape. BACK CEMENT STEPS:....Parge steps with new cement (including around dryer vent).This made the back cement step coming out each of our 2 back doors look new again. The corners of each were gone or deteriorating. The caulk or whatever was around the dryer vent was so powdery and deteriorated that it was crackled and falling off. Now it looks new. This company and the employees I worked with on this project were a pleasure to work with. Brian and Renaldo was professional, knowledgeable, neat, courteous, thorough, amiable, adept in their trade. They cleaned up as beautifully as they did their work. They did much, much more than they had to do. They were easily the best people I have dealt with. I wish other companies would be like this. Or I wish American Profession Chimney & Masonry did other jobs as well. But they concentrate on the thing they do best. And like Brian said to me, they do that thing : chimney work -- all kinds and masonry work very very well. In my opinion -----the BEST!.

I called American Professional to have the chimney to my wood stove cleaned. When I mentioned that I found them through Angie's List, the lady on the phone mentioned there was a coupon ( I was unaware of this) and offered to apply it to our service. Even without the coupon, their service was reasonable priced compared to other companies' quotes. With the coupon, it was a very good price! They offered to send one of their teams within a couple days, however we scheduled for about 10 days out, since I was going to be home that day for some other business. While scheduling the appointment, I mentioned that we had a bird get into the chimney and had to dismantle part of the stove and release them through the stove, which resulted in the bird flying in the house and doing what birds do best.... The very helpful lady on the phone (whose name I neglected to write down) Said she would ask the technician to bring a screen to fit inside my chimney cap to prevent a recurrence. The technician and his assistant (John and Rinaldo?) came during the middle of the 2 hour window for their appointment. He called about 15 minutes before arriving; both were cleanly dressed, professionally behaved and very personable. After discussing the work to be done, the technician checked the interior of the stove and informed me the chimney did not need to be cleaned as their was very little soot inside. We discussed how we used the stove and he agreed that the short hot burns that we favored were good for minimizing soot and creosote build up. He also seemed knowledgeable about our type of wood stove and how it works. The guys then got on top of our very steep roof and inspected the flashing, caulking, bracing, connections, etc and inserted a mesh screen (looked like hardware cloth) inside the chimney cap to prevent more birds from entering. He also offered to bring a stainless steel screen next year so there wouldn't be any long term rusting to discolor the stainless pipes and it would match the rest of the metal. (not necessarily needed but makes me feel better not to have it rusting and potentially staining)

Overall, the experience was positive. They sent two guys to clean the chimney out and they seemed to do a good job. It was easy to make an appointment using their online service and they called the day before the confirm the appointment time. They did a nice job, cleaned up after themselves and were pleasant. The only thing I had a complaint about was that the guys showed up an hour early for the 10:30 a.m. appointment without warning. It wasn't a hugely big deal because the appointment was on a Saturday and I was home, but if it had been during the work week, it might have been a problem.