"Thanks! Glad to hear you were pleased. Dave Myers, owner"

"Thanks for the excellent and detailed review. Dave Myers, owner"

"Thanks for the very detailed review. As you noted, we put great emphasis on customer service excellence which begins with great communication. Dave Myers, owner"

"Thanks for the excellent review and the mention of the no pressure to buy approach we have. Dave Myers owner"

"I don't understand the $40.00 for a free estimate. I will certainly see what happened there. Neither the charge nor the amount make sense at all. As for the no show, Catherine will call you and see if you might be open to another appointment, which I assure you we will keep. We miss very, very few appointments, but in this case you are definitely due an apology. I apologize and will put great effort into preventing these rare occurrences. Dave Myers, owner"

"As you know by now, Catherine has called and set up another appointment for you. After many months of not missing a single appointment, we missed 2 on the same day! This, as rare as it may be, needs to not happen! I'm sure you will be please with your discounted estimate and the work we do. I apologize for the inconvenience. Dave Myers, owner"

"Thanks for editing your initial review to this very positive one. I totally understand that customers get upset, not only for paying for a coupon when work can't be done, but for a wide array of reasons. We see a few thousand customers and potential customers every year and it takes great effort to provide excellent service. The Angie's List Super Service Award is not Awarded to those companies who are more interested in sales than service. I enjoyed speaking with you and want all Angie's member to know that Big Deals and Coupons are refundable, through Angie's List, if service is not able to be performed. We will refund the charges ourselves, if Angie's doesn't. (but they always have) Dave Myers, owner"

"Thanks for the four A's and one B and the B overall. If there is something that occurs to you that might have improved our service, please give me a call at 202-468-5596. That's my cell number. I am always eager to hear suggestions. Dave Myers, owner Dave Myers, owner"

"Thanks for the awesome review. After getting a second opinion on your anticipated repairs, if you'd like to call us and discuss the differences in the proposals, we be glad to do so. We can usually meet or beat our competitors prices and we are one of the top rated companies on Angie's List and would enjoy the opportunity to work for you again in the future. Thanks again Dave Myers owner"

"Thanks for the A's in every category. I'm glad we are able to please you so well. Dave Myers owner"

"Thanks for all the A's. I truly appreciate your leaving a review. Dave Myers, owner"

"It was our pleasure to have help you. Thanks for mentioning your home inspected failed to see if you things in regard to your chimney. We strongly recommend whenever you were selling or purchasing a home, you have a chimney professional Inspect chimney. Home inspectors do not have the training, nor do they have the equipment, to properly inspect your chimney. Dave Myers, owner"

"Thanks for leaving the great review! Will look forward to doing the work for you when you're ready. David Myers, owner"

"Thanks for the wonderful review. It was a pleasure working with you. As you know, it was difficult to find a good match in both brick-and mortar, but we're willing to go to great lengths to make sure we get it right. I also want to thank you and say that you were a true gentleman and a wonderful person as well. Dave Myers, owner"

"I notice we looked at your basement over a year ago. I will have somebody call you and see if you would like another free evaluation with a detailed inspection report. We have stopped running big deals for basement waterproofing for the past year or so. We have made improvements in our responsiveness and report detailing since we visited your house, but we have not ran big deals because of the difficulty and providing great service when so many calls come at one time. I apologize for any inconvenience or aggravation this may have caused. Thank you for leaving your review. Reviews like yours have helped us look at our basement waterproofing estimating procedure and work to improve it. Dave Myers, owner"

"No doubt, Brian is great! Catherine, the manager and I are extremely fortunate to have Brian and the wonderful group of technicians that we have working for us. Thank you for expressing your feelings and leaving such a wonderful review. Dave Myers, owner"

"Thank you for the fabulous review! You and Angie's list members like you, have really enhanced our business. Your comments inspire us! Dave Myers, owner"

"Thank you for the awesome review. Out of curiosity, I looked up "chimley" in Websters unabridged dictionary many years ago and found it! It's a derivation used in the South a lot. I actually hear it all of the time :) Dave Myers, owner Dave Myers, owner"

"Thanks for leaving a review. If there is anything you would like to recommend as an improvement, please call me. I am always appreciative of suggestions. Dave Myers, owner"

"Thanks for the "A" review. We take great pride in our estimating approach. I believe there is no room for high-pressure sales in providing customer service excellence. Many of our competitors close 80% of their sales at the time of their inspection.. We don't try to close our sale at the time of our estimate. That gives us many happy repeat customers and referrals. Best of all it provides both us and our customers with a very comfortable experience. Dave Myers, owner."

"I'm glad you were so well pleased. Tuck pointing is a tedious and exacting process. Dave Myers, owner"

"Thank you as well. We try to be efficient and generally the cleaning procedur only takes a few minuted, once the ladders are up and the fireplace area is covered.\ Dave Myers, pwner"

"I always love to hear from repeat customers. It's particularly nice to see Page of Happiness Nomination. Dave Myers, owner"

"Thanks so much! Glad to hear the online booking was helpful. We just updated it. Dave Myers, owner"

"Thanks for the B review.Sounds like you were a little disappointed that you needed so much work. I'd be glad to prioritize the repairs and or work out a payment plan if that helps. Dave Myers, owner"