Extremely Poor Customer Service Called for repair on microwave oven Diagnostic cost $120 I was told part would be ordered & repair appt. would be scheduled as soon as part was in hand Return visit would cost an additional $65 + $47 for parts Parts pickups were scheduled for Tuesdays & Thursdays Following week calls were placed repeatedly without a return call 2 weeks later I was told "I must give my credit card # to purchase part so it could be ordered" Credit card # was not given Following week I was told by another office personnel that the part was ordered and I would be scheduled as soon as part was in hand I asked for Owner to please call me As of yet I have not received a return call from anyone ! I found the part & replaced it myself Total cost of repair $20 Total time to repair 1 hr. Best advice "Do not use this company"
Description of Work: Diagnostic performed on microwave oven Cost $120
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$120
07/2005
5.0
appliance repair
+ -1 more
THEY DO A VERY GOOD JOB. I HAVE USED THEM FOR MORE THAN FIFTEEN YEARS AND I WILL CONTINUE USE THEM IN THE FUTURE. I LIKE THE CARE THEY GIVE MY CAR. I WOULD RECOMMEND THEM TO OTHERS.
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Service Categories
Appliance Repair
FAQ
TRACY BUILDING SVC is currently rated 4.3 overall out of 5.
No, TRACY BUILDING SVC does not offer free project estimates.
No, TRACY BUILDING SVC does not offer eco-friendly accreditations.
No, TRACY BUILDING SVC does not offer a senior discount.
No, TRACY BUILDING SVC does not offer emergency services.