Earth Friendly Services
About us
At Earth Friendly Services we offer a wide variety of services ranging from landscaping, pavers, retaining walls, egress windows, handicap ramps, additions, garages, waterproofing, electrical service and repairs, Heating and Air service and Installation, decks, patios, barns, plumbing repairs, New Construction Plumbing Services, Septic system installs, Drain field installation, roofing repairs, concrete, masonry, bathrooms, kitchens, structural repairs, basement finishing, sump pumps, fencing and bobcat services. No job to small or big, we can tackle all of your home and Business project needs. Don't Hesitate to Call us so we can deliver big results for better prices!
Business highlights
Services we offer
Residential and Commercial.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
7% | ||
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2% |
After signing the contract and making a down payment, I asked to clarify and confirm a few items. Project lead said that including those items would increase the price by several thousand dollars ($7K+).. I said that, if that were the case, I wanted to exercise my right to pull out, especially as we were two weeks away from the start of work. The project lead (Phil) said he had
found his old notes and they DID include the bits I wanted to clarify/confirm after all and there would be no change in price. OK, good.
One week out, ask about egress window. Am told it will be special ordered by Phil because it'll be an odd height. A couple of weeks later when no one showed up for work, I got a note from Phil saying he'd spent all day trying to source an egress window. I said I thought he'd special ordered it weeks ago.
Start date supposed to be Dec 1. Put off by a day by Phil. No big deal.
Actual start date, Dec. 2, I send Phil an email with this as subject line: I didn't expect you to order stuff before I"d seen a design for the basement. He had planned for 2 showers in the basement. In the email, I say, "You said when you visited on that saturday awhile back that you'd rip all the innards out and then draw a design... don't go and order anything else without running a design by me first. I'll work on my own design and we can compare notes and work out a compromise." I also specify in the email that some of the drywall in the basement is rotting and should be taken down
and replaced. He says in his reply that it will be.
Dec. 4: no one shows up. This ends up happening a lot.
Dec. 8: I send Phil the design that my teenage son put together. I also send copious notes to go with it and am expecting Phil to produce his own design and we work out a compromise, as stated in previous email. Phil replies that he thought we wanted something entirely different, including a bedroom where design has a storage room. I reply,?I never wanted a second bedroom by the electrical panel. That would require a second egress window, if I'm not mistaken, and it's right by the heater, which I think is a bit dangerous. We spoke about that space being a storage room, which is what it is in the plan.? He never produces a design so that we can meld the two into one. He also doesn't follow out design. The first day that there's actually some work done, I almost cry when I go downstairs to look because hardly any of my wishes for the basement have been taken into account.
Plumber was supposed to come mid-December weekend but because Phil didn?t tell him in time, he took another job. (When he did come, he was great, the plumber ? worked very hard, long hours and came back when we found a leak.)
When egress window is installed, it?s too high. Code says 44 in. max above floor. Gets fixed but I?m told the sub contractor was not paid to come out again. As project lead, I feel Phil should have known the code and shared that knowledge with the contractor. Moral: stay on top of the code for your county if you decide to hire this guy.
When I asked just before Christmas to be reimbursed for things I had bought for the emodel, such as flooring, bathroom fixtures, and more, I was told that I?d be paid back with the next payment. When that payment came due I was told it would be with the NEXT one. I insisted that it happen now. It did.
Was told that flooring budget in contract included labor but that you could only get a floor installed for $3 psf. I suggested trying the place I?d bought laminate. No reply. (Communication was a huge issue throughout.) I went there and arranged for it all myself, trying to contact Phil while there but getting no reply. I sent him a text message and got a reply later saying it
was fine if I went ahead and hired them for $2 psf. Later on he told me I?d broken the contract when I hired someone else. I still have the text message in which he said it was OK.
January 6. Phil says next payment is due. Contract says it?s due when mud is applied to drywall, which hasn?t happened. I pay anyway (and get reimbursed for the stuff I?ve bought). In the week that follows, little progress is made on the drywall or anything else.
Jan 14. I buy tiles because guy who?s doing tiling and drywall says he needs them in two days.
Jan 17. No tiling has been done and drywall still not done. Phil tells me I am not allowed to talk to the guy working in my basement? I tell him that I will talk to anyone (and should talk to anyone) who comes into my house. In any case, what does Phil have to hide? Phil also accuses me of asking people how much they earned and of being paranoid and suspicious and
talking about him. I was none of those or was doing none of those.
I cancelled the remainder of the contract after that. The new guys who came in to finish the contract found that some of the framing for doors was not standard, which would mean extra expense, and, more to the point, that the electrical wiring had not been done. So there were outlets and switches with no power. They had to redo about a third of the drywall, and even
ripped out and reframed the old bathroom to make a bigger sink space. l. They also had to reframe the entry door because the knob scraped on the drywall when you opened it. And they fixed the rotten drywall that Phil said would cost me extra EVEN THOUGH HE SAID HE?D FIX IT. The egress window is still missing a screw. There was nowhere to put a light in the
entry ? we added that. (That is just the dumbest omission ever, if you ask me.) And although Phil said he was going to put in a waterproof recessed light in both bathrooms, he got these really ugly lights with fans from Home Depot to put in there. He bought them well after I asked him not to buy anything or order anything without running it by me first. I've also been told that there are quite a few code violations. I was going to say they were minor but I don't think there's any such thing as a minor code violation.
That's not the whole of it. The worst part of this experience was the extremely poor communication, the many days when no one showed up, and being accused of all sorts of character anomalies. I have found out since I ended the contract that Phil did not pay the drywaller all that he was due, telling him that I had not paid him, when I had. I was also told he used the same excuse -- that I hadn't paid -- to say he couldn't buy drywall and mud. Having seen another review about him where the reviewer gave him good marks but was a little critical, and elicited a very defensive retort from Phil, I have a feeling he'll try to come back at me on all of this. I do still have all of the emails and text messages we exchanged and would be happy to publish every last one of them.
He also left a lockbox on my door and some tile samples that I said long before the contract ended that I didn't really like. He has said to a third party that he'd like them back. Well, they're here. Waiting. I don't really want a lockbox on my doorknob or some tile samples in my basement.
On a happy note -- I paid by American Express and they have already recovered some of my money. I have to have a lot of stuff redone, have already had the rotten drywall fixed, but need to have the electrical wiring redone. Old bath is already redone, scraping door knob is fixed. There's a light in the entry way now, and a wire for an outside light. All of that should've been done beforehand.
It was pretty good, not an A experience -- but a B. The price was very good and the work was acceptable. They were not super professional -- some late projects. Something was backordered, a subcontractor didn't show, the assistant wasn't working out -- so the projects took longer than initially planned. And in terms of quality they were pretty good. The dormers that were wrapped in aluminum look great. The concrete work was excellent. The plumbing and electrical work were great. The interior paint was pretty good - it was also a great price so no complaints. A shutter they secured fell off. And the gutter detached -- but they repaired it. The shingles they replaced when they put the new rake board on fell off -- on both sides of the house. They didn't think it was related, but the shingles were fine for 15+ years before they removed them and tacked them back down. So we disagree on this point. I should have brought it their attention earlier. Overall, they did a lot of very good work at an excellent price.
"I am sorry you feel like this [Removed Member Name]. We performed all of the exterior work 16 months ago. The contract was signed 10/26/2012 and completed in Novemebr we always stand by our 1yr warranty if there were any issues brought to our attention in that time frame. If there were issues, why are we just hearing about these now? The picture does not show that her home has not a single tree in the front of the house to protect from the high winds we get in this area. The back and side of the home have the woods to protect it from winds. I live in the same area that this customer lives in and we always get High winds. So as for the shingles, all we did was replaced damaged or missing caps on the top of the roof. 3ft from each end. We did nothing else on the roof or with shingles. The rake boards have nothing to do with the shingles. So the leak she has is not due to our labor or workmanship. As for the rake boards and shutters hanging, there is one shutter that is hanging. But we would be more then happy to fix that, but why wait this long to bring it up? I am normally a easy person to work with, but when customers complain well after the 1 year warranty and then expect to get something repaired that we had nothing to do with for free...I have an issue with this. And I believe the rating she left is a false one and I hope all potential clients read this and understand we have always stood by our work, so why not give us a call to let us know that something is wrong? I have all contracts signed and dated for every job the company has completed. We stand by our work, so why not communicate with us about any issue you may have? With all of the winds and storms we have had over the last few months its a wonder you never called sooner. During the work, [member name removed] had never stated she was unhappy with the paint or any of the work. Earth Friendly Services has the reputation for outstanding quality workmanship and customer services. So as a customer and you finding us one Angies List, its your job to communicate with the contractor during the 1Year Warranty period of any issues. That way you are 100% satisfied with the end result. Once we finished the painting last year, we have heard nothing from [member name removed] about any issues. We even went above and beyond for the painting part. We threw extra areas in for free and recaulked items that were never discussed. The paint contract was for one color wall, one color ceiling, one color trim. We painted 4 -5 colors on walls. That would have been a change order item, but we felt that we would take care of [member name removed] due to she had been a returning client. So we just completed the job and moved on. Also, people do get sick, things do happen. We kept in constant communication with [member name removed] about every stage of the job. I apologize for our Employees that had life issues. Things do happen. SO in closing, as the contractor we feel we did everything in our power to give [member name removed] the level of service that we always provide for our customers. We can not be faulted for wind damaged roof areas that we never did any work on, and shutters that the wind slam into everyday. The shutter we can repair at no cost. We do apologize for the issues, the Shutter we will take care of at no expense to you. The roof repair, well that's up for discussion. I believe Angies list is a good way for Customers to be protected from shady companies, But in this case I think it needs to protect the Company against the customer. We have the 4 straight years of super service awards to prove our quality. We never pick and choose who we give great service too, its always given100% to every person who works with us or calls us. Thank you for the chance to explain our side. I have all records for this job if needed for any reason. Phil Murianka Earth Friendly Services LLC 877-298-1302"
"Dear Member, It was the up most pleasure working at you home. Getting to know you, and helping. We can't wait to share a bottle of wine with you on your new porch. We are also expecting to have you over to our place for a cook out this summer. It was totally our pleasure. Thank you Teresa Pace Earth Friendly Services"
"Dear Members, It was a joy and a pleasure work with you on your home. We back up our work with our word. If ever you have a need for something new or question about the work we have already done. We are there for you. Thank you so much for your kind words. Thank you Steven Skyrm Earth Friendly Services"
During the next few days, Steve had his assistant, Bill Harford, to follow up on our issues. A date was set for Earth Friendly Services to come out to complete the work. On the scheduled day, they brought a team of workers. The team did an extensive/comprehensive assessment as they worked. After five hours, the work was completed, and our property was left neat and clean. The Earth Friendly Services' team left us feeling confident about the resolution to our problem, and Steve assured us that he would stand behind his work.
Steve and Bill are experts in their field, and I would highly recommend this company to anyone! Thanks, Earth Friendly Services, for a job well done!
"Member, Thank you so much for your kind words. We were glad we could help you. If there is anything we can help you with in the future please don't hesitate to give us a call. Thank you Steven Skyrm Earth Friendly Services"
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