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Rowan Heating & Air Conditioning Inc

4.9(
60
)

Heating and Air Conditioning, Plumbing, Appliance Repair,

... +4 more

About us

Additional Address:PO Box 109, Fulton, MD 20759 Family owned & operated. Additional phone number - (800) 225-7692. Award wining.

Business highlights

67 years of trusted experience

Services we offer

Commercial and residential heating & air conditioning include: new installation including plan & spec design, replacement, repair, routine maintenance, custom ductwork & geothermal planning, installation & maintenance.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.960 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
2%
2
2%
1
3%
Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Write a review
Showing 51-60 of 60 reviews
Linda A.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .......................................................................................
Rating CategoryRating out of 5
Yes, I recommend this pro
Douglas J.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$99
Kathy B.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Rogene W.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Ricardo R.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Rowan replaced a 20 year old HVAC system at my rental property in Bethesda, Maryland with a brand new 16 SEER Goodman system. My wife and I have been working with them for about that long and they've always been a pleasure to work with: prompt, honest, reliable, flexible, customer-friendly, family-owned business. They are true pro's.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
TOM B.
02/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Installed new central furnace and air conditioning service. Workers appeared to be friendly, fast, and efficient. Installation completed in less than a day.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Louise W.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Honest, timely service
Description of Work: Repaired loose wire in furnace blower
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from Rowan Heating & Air Conditioning Inc
Just a note to the [member name removed], Thanks for taking the time to write this review. You don't know how much we appreciate it. It was our pleasure to serve you. Theresa Rowan
Juliet S.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
He always does good work for me.
Description of Work: They installed a whole air-conditioning unit for an entire house. Later they repaired another a/c unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dan T.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
very helpful
Description of Work: I called to get a consult and get them to come look at a problem. Jim took the call after hours and spent 30 minutes on the phone with me to help me figure out what course of action to take. In the end HE said, "it isn't in your interest to have me come in there, try ... first." The guy was thoughtful and helpful and that is more than I can say for several other places I have called.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
BEE K.
10/2006
1.0
heating & air conditioning/hvac
  + -1 more
To this day, they have ever tried to contact me to rectify or fulfill their contract.
Description of Work: I had them come and look at my heat pump/air conditioner. They were supposed to dismantle it and clean it (the previous owner never changed the filter). They were also to replace the compressor which was under warranty. They also were to take the pump out and wash it with a special chemical solution. They were supposed to come back in the spring/summer and recalibrate it for the air conditioning. It was all in the contract, and they made me pre-pay for everything. It took me weeks to get them to set up the appointment for return service. The day they were supposed to come, I took off work to stay home during their window (5 hours). When I called them and I was justifiably angry, they hung up on me. They hung up on me three times. They refused to take any calls from me and told me that they did not have to listen to me. Their price was double what the quote was. When I inquired about it, the guy totally blew up at me and told me that I was a mean person.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,300
Response from Rowan Heating & Air Conditioning Inc
OUR COMPANY IS A FAMILY OWNED COMPANY WHICH IS IN OUR 3RD GENERATION AND HAS BEEN IN BUSINESS SINCE 1959. OUR REPUTATION AND CUSTOMER SERVICE IS OF MOST IMPORTANCE TO US. WE VALUE OUR EMPLOYEES AND INSTILL OUR VALUES OF CUSTOMER SERVICE IN OUR EMPLOYEES. WE TRIED VERY HARD TO PLEASE THIS CUSTOMER AS WELL AS WE HAVE FULFILLED OUR OBLIGATION TO THIS CUSTOMER. THE INITIAL CALL ON 1/31/2005: UPON ARRIVAL OF THE INITIAL CALL THE FILTERS WERE EXTREMELY CLOGGED TO THE EXTENT THAT THEY WERE VERY DIFFICULT TO REMOVE FROM THE UNIT DUE TO LACK OF CHANGING, THE DRAIN LINES AND COIL WAS COMPLETELY CLOGGED, WHICH CAUSED THE COMPRESSOR TO OVERHEAT AND FAIL. ON SEVERAL OCCASIONS, THIS CUSTOMER WOULD MAKE APPOINTMENTS. WE WOULD GIVE HER A TIME RANGE OF ARRIVAL. IN ADDITION TO THIS, OUR POLICY IS TO CALL THE CUSTOMER PRIOR TO OUR GOING ON THE CALL TO VERIFY SOMEONE WAS HOME OR GIVE THE CUSTOMER ½ HOUR TO 1 HOUR NOTICE TO MEET US. FOR THE MAJORITY OF THESE APPOINTMENTS, SHE WAS UNREACHABLE. ON 2 OCCASIONS, WE WERE ABLE TO REACH HER. SHE SAID SHE WAS ON HER WAY TO MEET US AND DID NOT SHOW UP. THIS CUSTOMER INSINUATED THAT SHE WAS IN A HIGH OFFICIAL GOVERNMENT POSITION AND WE SHOULD ACCOMMODATE HER. OUR ORIGINAL DIAGNOSIS WAS ON 1/31/2005, AND WE WERE ABLE TO FINALLY MAKE THE REPAIR ON 3/28/2005, ALMOST 2 MONTHS LATER. REPAIR CALL 3/28/2005: THE SERVICES WE PERFORMED FOR THIS CUSTOMER WERE INSTALLED A NEW COMPRESSOR, CUT OUT AND REMOVED EVAPORATOR COIL TO CHEMICALLY CLEAN THE COIL WHICH NEEDED TO BE CHEMICALLY TREATED SEVERAL TIMES, REINSTALLED EVAPORATOR COIL, REPAIRED THE DRAIN LINE, AND PRESSURE TESTED THE SYSTEM. THE SYSTEM HELD THE VACUUM AND WAS RECHARGED. THE SYSTEM’S PRESSURES WERE NORMAL, AND THE SYSTEM WAS IN GOOD OPERATION AFTER THESE SERVICES WERE PERFORMED. THE COMPRESSOR WAS UNDER THE MANUFACTURES WARRANTY, BUT WAS LIMITED BECAUSE IT WAS 4 YEARS OLD AND AT THE END OF THE WARRANTY TIME ALLOWANCE. IF THIS COMPRESSOR WAS NOT UNDER MANUFACTURES WARRANTY IT WOULD HAVE COST THE CUSTOMER APPROXIMATELY $2200.00 TO REPLACE THE COMPRESSOR. AFTER THE WORK WAS DONE, BECAUSE WE WOULD NOT REFUND THIS CUSTOMER 50% OF THE AGREEMENT, SHE WAS VERY UPSET. THE TOTAL CHARGE FOR THIS SERVICE WAS $1,200.00, SHE WANTED $600.00 BACK. OUR REPUTATION AND CUSTOMER SERVICE IS OF MOST IMPORTANCE TO US. WE VALUE OUR EMPLOYEES AND INSTILL OUR VALUES OF CUSTOMER SERVICE IN OUR EMPLOYEES. WE TRIED VERY HARD TO PLEASE THIS CUSTOMER AS WELL AS WE HAVE FULFILLED OUR OBLIGATION TO THIS CUSTOMER. UNFORTUNATELY, THERE COMES A TIME WHEN OUT OF RESPECT FOR OUR EMPLOYEES, WE AS THE PRINCIPALS OF THE COMPANY HAVE TO DECIDE WHETHER TO CONTINUE SERVICING A CUSTOMER. WE VALUE OUR CUSTOMERS AND ALSO VALUE AND TRUST OUR EMPLOYEES.
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    • 3(current)

Contact information

12459 Scaggsville Rd, Highland, MD 20777

www.rowanhvac.com

Service hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Plumbing,
Appliance Repair,
Heating Oil,
Hair Removal,
Property Management,
Energy Efficiency Auditing

FAQ

Rowan Heating & Air Conditioning Inc is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Rowan Heating & Air Conditioning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Rowan Heating & Air Conditioning Inc does not offer free project estimates.
Yes, Rowan Heating & Air Conditioning Inc offers eco-friendly accreditations.
No, Rowan Heating & Air Conditioning Inc does not offer a senior discount.
No, Rowan Heating & Air Conditioning Inc does not offer emergency services.
Yes, Rowan Heating & Air Conditioning Inc offers warranties.
Rowan Heating & Air Conditioning Inc offers the following services: Commercial and residential heating & air conditioning include: new installation including plan & spec design, replacement, repair, routine maintenance, custom ductwork & geothermal planning, installation & maintenance.

Contact information

12459 Scaggsville Rd, Highland, MD 20777

www.rowanhvac.com

Service hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM