Elite Garage Doors and Gates has been providing expert garage door repair in the Baltimore, Laurel and surrounding area since 2001. We have received many wonderful reviews and comments from our customers, and always try hard to ensure our customers are happy. Our technicians are courteous and helpful, and take the time to show the customer what needs to be done. They are well-dressed, and drive fully-stocked, lettered trucks. "We Fix it Right the First Time!" Owner operated. Additional phone numbers - (877-4-Door Repair, 301-708-9904, . Additional web - EliteGarageDoorsandGates.com
The technician named Allen came out and got nasty with my tenant, he was very rude. My tenant told them that she wanted to call his manager, he said the number is on the side of the truck and left.
Description of Work: Came out to try to fix the garage door.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Response from Precision Door Service
We will discuss this with our technician and call your tenant. We always like to hear both sides of an issue. Thank you.
Erik D.
04/2013
4.0
doors
 + -1 more
Precision Garage Doors Inc did a good job. We had a lot of stuff to be replaced and they replaced it afterwards. The only issue that we had was that the warranty doesn't last too long and we didn't know that. We had to have them to come out in April and they were trying to charge us for it, so if I were to recommend them to somebody, I would tell them to find out how long the warranty is and exactly what it covers. We had to find out and get our paper work and prove that we paid this and that and things like that.
Description of Work: We used Precision Garage Doors Inc.They worked on our garage door and the mechanisms of the door.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Precision Door Service
We have a limited warranty which is explained on the invoice you received. Thank you for your business.
Phillipa T.
04/2013
5.0
garage doors
 + -1 more
Went well. The technician did an upsell on their services. At this time, I do not regret the additional service performed.
Description of Work: Repaired closing mechanism
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Precision Door Service
We appreciate your business.
Tara T.
04/2013
4.0
garage doors
 + -1 more
He came over today, and informed me a tune up was not included in the price which I needed so I requested a refund. He was very courteous and professional.
Description of Work: I purchased a big deal for a Garage Door Tune-Up plus a free key-less Entry Pad (or new rollers, your choice)!
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$129
Response from Precision Door Service
Angieslist offers different deals with our company. The one you purchased was a bit different. Thank you for your business.
Marc J G.
04/2013
3.0
garage doors
 + -1 more
The gentleman who came out was professional but basically he looked at my garage door and told me that I needed to do about $1,000 worth of work to it to replace the springs with a whole new system. He sprayed some WD-40 in the rollers. His advice might have been right but I felt that I paid $79 for what amounted to an estimate that would have been free if I had called them out to look at the door. Live and learn on these types of deals. At least it only cost me $79.
Description of Work: I bought a "Big Deal" from Angie's List for a "Garage Door Inspection and Reconditioning!". I expected that the company would adjust the current springs to better balance the door.
Rating Category
Rating out of 5
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$79
Response from Precision Door Service
We cannot predict what is wrong with your door until it is inspected. Your big deal allowed us to inspect your door and tighten and lube parts. Thank you for your business.
Dulany H.
04/2013
5.0
garage doors
 + -1 more
They were great and they are going to be installing a new garage door for me.
Description of Work: They came out and repaired the second garage door. They made a new garage door opener for both doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$83
Response from Precision Door Service
We truly appreciate our customers!
Frank S.
04/2013
4.0
garage doors
 + -1 more
The worm drive, which is what we really wanted serviced, would have cost extra. They did use the opportunity to identify and replace a worn pulley, the price for that was reasonable. We also opted for safety wires in the springs which we've wanted for a while, but a bit pricey at $99 a pair.
Description of Work: The $79 tuneup special only included lube of the tracks.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Response from Precision Door Service
We appreciate your business .
Lynne W.
04/2013
5.0
garage doors
 + -1 more
When I called, I was able to make an appointment right away for the next day. The technician came on time and was very professional and efficient. He explained what he was doing and how I could take care of certain maintenance to avoid problems. He performed a 25 point Safety Check; door lubrication; tightened all bolts and adjusted the springs. My garage door had begun to malfunction at times and has been working very well since the "tune up". I will definitely call Precision again.
Description of Work: This was a prepaid Angies List Big Deal with Precision. It was for a garage door inspection and reconditioning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Response from Precision Door Service
We look forward to hearing from you again. Thank you!
John S.
04/2013
5.0
garage doors
 + -1 more
He came, assessed the situation made a couple of adjustments and showed me how to lubricate the wheels to prevent excessive noise when operating the door.
Description of Work: This was a couple years ago. I paid whatever special was being offered.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Precision Door Service
Thank you for choosing Precision!
Neil K.
04/2013
5.0
garage doors
 + -1 more
Excellent company. Came out on Saturday which was very convenient for me. Knew exactly what was wrong with the electric door.. Had all the supplies to fix it on the spot. Great price. Great job. Highly recommend.
Description of Work: Had two garage doors that were not working. Precision repaired both of them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Precision Door Service
Thank you! We love to hear for our customers! We appreciate your business.
THOMAS D.
04/2013
4.0
garage doors
 + -1 more
Exceptioonal courtesy and professionalism by the technician. I could not have asked for better.
Description of Work: Changed all my springs and moved them to safer location. Cleared out old matted hard pan disturbing my garage door and installed better bumpers. I was pleased with work and individual with professionalism.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Precision Door Service
Thank you for choosing Precision. We appreciate your business.
Doris L.
04/2013
3.0
garage doors
 + -1 more
It was not a good experience. The technician was fine. The home office that did scheduling was unprofessional and rude. They are not local and had no idea of the service areas. They scheduled an appointment for me at a convenient time, but then cancelled it the day of the service because they did not realize I was not in the assigned service area. The reschdeuling was inconvenient and I ended up taking two days off work for what amounted to less than an hour of work. About 3 weeks later the garage door mysteriously started opening without warning but they refused to come out and check it.
Description of Work: I had service performed on 2 garage doors.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$300
Response from Precision Door Service
We thank you for your comments, and apologize for the inconvenience. We assure you that we will work on that glitch and make our customer service even better.
Anie P.
04/2013
5.0
garage doors
 + -1 more
This deal was fine. no problems at all!
Description of Work: I purchased the Big Deal for $149 Garage Door Tune-Up plus a free key-less Entry Pad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Response from Precision Door Service
Thank you for choosing Precision Garage Doors for your Angieslist coupon!
Kathy C.
03/2013
5.0
garage doors
 + -1 more
Derrick is a very knowledgeable young man. He and his partner conducted a thorough inspection and lubrication of my overhead garage door. I believe this is money well-spent for preventive maintenance of the garage door mechanisms and balance.
Description of Work: I always use Precision Garage Doors for my garage door service. I purchased the Big Deal for an inspection and tune-up of the garage doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Response from Precision Door Service
Thank you for your continued business with Precision. We appreciate our customers, and consider Derrick to be a wonderful technician in our company!
Anu S.
03/2013
5.0
garage doors
 + -1 more
It was a smooth process, no issues
Description of Work: Very professional guys, offered useful advice.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Precision Door Service
Thank you for your business and your comments.
Jonathan C.
03/2013
5.0
garage doors
 + -1 more
Precision Garage Doors, Inc. was very easy to deal with, appointment was easy to set up, they came on time and did a great job. The deal cost $129 and the results have been excellent. The garage door operates so much better, and the quiet rollers are indeed quiet. Well worth the money.
Description of Work: My 10 year old Sears garage door needed to be serviced and I opted for the installation of quiet rollers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
We love to hear from our customers! Thank you for your business!
Stephen J.
03/2013
5.0
garage doors
 + -1 more
It went very well. The contractor showed up a few minutes early and got right to work. The job was finished in about half an hour.
Description of Work: Replaced the rollers on my automatic garage door and lubricated friction points.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
Thank you for choosing Precision!
RICHARD S.
03/2013
3.0
garage doors
 + -1 more
It went fine, but the price was not worthy of an Angies List Big Deal.
Description of Work: This was an AngiesList Big Deal. It was a garge door tuneup for 2 garage doors. The service was fine, but the price was not worthy of a Big Deal.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$200
Response from Precision Door Service
Thank you for your comments. The deals are given to allow our customers to get a tune up for their doors. We often hear comments from customers about the short amount of time it takes our technicians to perform their service. The reason for that is due to the fact that they work on thousands of doors a year. We appreciate your business.
George C.
03/2013
3.0
garage doors
 + -1 more
Guy showed up when he said he would...gave me a choice of new wheels or something else can't remember... I took the wheels....he popped in the wheels then sprayed w/ lubricant.... Done! That just cost me $129.00...rip-off!!
Description of Work: Garage Door tune up...all the tech did was grease and replace wheels...never looked at tracks or motor...I felt the work was not worth the price....
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$130
Response from Precision Door Service
Thank you for your comments. Derrick always performs a safety check of the door and operating system. He would have offered you a choice, as written on the coupon you purchased. The rollers you requested were installed, and your door was lubricated. Our technicians have worked on thousands of doors, and can work rapidly, because they know what they are doing. It may take a typical homeowner hours to do what our technicians can do in a short time.
Bill R.
03/2013
5.0
garage doors
 + -1 more
I've used them several times and each time they have been prompt and professional.
Description of Work: I call them Friday morning and they were able to come out that afternoon. They replaced the torsion springs repaired under warranty and did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Precision Door Service
Thank you for choosing Precision for your garage door needs!
David B.
03/2013
5.0
garage doors
 + -1 more
They provided an incredible service. I called them after much research on Angie's List. I needed the service done rather quickly - within the next week - and the representative told me that they could show up either that day, or the next. The technician finished another job early and showed up to my house in a professionally, and well-marked vehicle, and his behavior matched the initial image. He was professional, competent, and thorough and advised me how to maintain my 30 year old garage door for a little bit longer before I have to replace it. I know it will need replacing soon, but for now, the door is working fine due to his work. He was friendly and efficient and I can't recommend them highly enough.
Description of Work: I bought a Big Deal for $149 Garage Door Tune-Up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from Precision Door Service
We appreciate your business. Thank you for your kind words!
David O.
03/2013
5.0
garage doors
 + -1 more
Everything that we wanted to do, they did and worked that well. It was a good deal. The equipment noise pretty much went away after they fixed it. We would recommend them.
Description of Work: Precision Garage Doors Inc did some maintenance on the garage doors and painted everything up. They replaced the garage door springs and replaced some of the equipment that was making a lot of noise when it would open & close.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
Thank you for your business! We appreciate our customers!.
Kimberly E.
03/2013
4.0
garage doors
 + -1 more
I feel badly that the gentleman was sick, but it seems like bad organization that no one in the office could have called to let me know he wasn't going to show. Luckily, I had not needed to take off work or anything to be home, but I still felt more comfortable going with a different company.
Description of Work: After an unfortunate meeting of mini-van hatch-gate and garage door, we needed to repair or replace our garage door. I made several calls to get estimates for both options. An estimator was scheduled to come by on Monday morning. The time window came and went. Finally in the late afternoon, he called and said he'd been ill and didn't have his clipboard with him, and did I want to reschedule. At this point, I already had another estimate in hand, plus I had a handyman scheduled to come in the next morning to give his opinion. The gentleman offered to give me a tentative estimate using the basic details I was able to give him [size & thickness]. The other estimate was several hundred dollars less, so I scheduled the work with the other company.
Rating Category
Rating out of 5
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0
Response from Precision Door Service
We appreciate your comments, and apologize for the miscommunication. JR is our estimator and is highly recommended by our customers. He handles his own schedule, and was truly sick, if he did not arrive at your home. He should have had our office call you though. Please accept our apologies, and know that we strive for 100% customer satisfaction, but readily admit when we occasionally make an error.
Chris J.
03/2013
5.0
garage doors
 + -1 more
They did a good job at a good price. I can't make more detailed comments as it was quite some time ago and I'd hate to give incorrect details.
Description of Work: I bought a Big Deal from them for a $99 garage door tune-up.
Rating Category
Rating out of 5
Yes, I recommend this pro
$99
Response from Precision Door Service
Thank you for choosing Precision for your garage door needs.
Katerina E.
03/2013
4.0
garage doors
 + -1 more
They seemed professional but it was one of those coupon deals so there was a bunch of things I had to buy myself so I wasn't that happy with the deal. You had to buy extra things here and there. The deal wasn't explicit so they had an upsell and I had to buy some stuff off of them apart from the coupon. When I asked about prices all the prices seemed ridiculously expensive. I think they are mostly commercial or something like that. The prices they were charging for different things compared to my local hardware store were way out of the ball park. I didn't do to much extra with them. They did good work, showed up on time. They had a truck filled with parts and pieces, they certainly knew garage doors.
Description of Work: We used a big deal coupon on Precision Garage Doors for a garage door tune-up a few months ago.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$149
Response from Precision Door Service
Thank you for your comments. We do appreciate your business. Our technicians inspect the entire door and system and will recommend needed work. As always, it is you, the customer, who determines if you want any additional work to be completed.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Doors,
Garage and Shed Building,
Heating and Air Conditioning,
Roofing
FAQ
Precision Door Service is currently rated 4.6 overall out of 5.
Monday: 7:30 AM - 9:30 PM
Tuesday: 7:30 AM - 9:30 PM
Wednesday: 7:30 AM - 9:30 PM
Thursday: 7:30 AM - 9:30 PM
Friday: 7:30 AM - 9:30 PM
Saturday: 7:30 AM - 9:30 PM
Precision Door Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Precision Door Service does not offer free project estimates.
Yes, Precision Door Service offers eco-friendly accreditations.
Yes, Precision Door Service offers a 5% senior discount.
Yes, Precision Door Service offers emergency services.
Yes, Precision Door Service offers warranties.
Precision Door Service offers the following services: Residential & commercial sales, installation & repairs - garage doors & openers.