Capital Remodeling Inc

I should have checked the ratings before reaching out to Capital Remodeling Inc. If the company policy is both spouses must be present regardless of one of the spouses being out of the county in the military then, this should be stipulated on their website. If the caller is stipulating Power-of-Attorney to make decisions in their absence, their name is not on the deed then, as a result you are not sensitive to our country's need of military service, family needs. If this company is that policy focus driven with no flexible provisions then, this is not a company for anyone to have services rendered from Capital Remodeling Inc. This was a waste of my time, modifying my schedule to accommodate an appointment that did not take place.

Made arrangements to meet me on Saturday stated my spouse must be present (why, what if I was single). Then called to confirm on Friday, they asked if spouse was going to be there, I said she wasnt feeling well. They said she had to be present or they would not come out, why? This is an unwelcome request, from seeing other reviews with similar statements makes you wonder what is there rational for that..what if a person is single. I found a different company.

They did a beautiful service and no problem at all.

STAY AWAY - Illicit practice Signed a contract in November 2019 with Capital Remodeling for 28 windows and 1 sliding door project, which also includes full capping of my bow and bay windows. The salesman was nice and we agreed on price and contract terms. After 3 weeks of not getting any update on the status of the project I call them to find out what is going on. It turns out that they cannot do the full capping of my full bay/bow window which is written in the contract and they did not even care to call me and let me know. I asked them to cancel the contract and they said they cannot. I am getting my lawyer involved if they do not cancel or meet their contractual obligation. Call me if you want to check the validity of my review (301) 366-2163. Stay away from this company...

Case Description: Horrible customer service and Rude Salesman I had called capital remodeling on 9/29/19 to set up an appointment to receive a free estimate on a kitchen remodel. I had an appointment set for Monday 9/30/19 at 10 AM. I received a phone call at 10 am that day telling me that the sales rep could not come due to internal reasons. I explained that I had taken off work to have this done and really need someone to come that day. So my appointment was pushed to 2 pm. the salesman arrived and immediately started asking very irrelevant questions. He asked if I lived alone, I said no I live with my 4-year-old daughter. He saw some pictures and said, I see you have a girlfriend, does she live here"? I replied No, she lives in another county, why does that matter? he then became very rude and said he can not perform my estimate because my significant other must be present. I then explained that someone who doesn't live in my home shouldn't have to be present to make decisions on my home and that the customer service rep told me that the estimate could be done without her present. He Replied that the ladies at the office are always wrong on these matters. "I've been with the company 10 years, I know how it works". he then walked out and drove away. So I called the office and informed them about what happened. They assured me that this shouldn't ever happen and said that a manager would be in contact with me by the end of the day. I received no such phone call. I then called back to complain again on 10/1/19 and was again told that a manager would be in contact. still, haven't heard anything.

The work was excellent, i was very satisfied, and they gave me a lifetime warranty for the work that they did.

They did a great job and came in under time. They were on budget and had great follow up. We would definitely hire them again and we would highly recommend them as well.

Capital Remodeling replaced my windows about 4 years ago. The install was done in a day and we love the windows. We immediately noticed a change in how much warmer our house was in the winter and cooler in the summer. Then, just a month or so ago my husband accidentally broke off a security latch because he didn't realize I had it out when he pulled down the top part of the window. They offered to bring it out but said all I would need to do is take the old one out and pop it back in so I said I could do it but would call if I had any issues. I told them I would come and pick it up at the office but they said it wasn't necessary and they were just going to send it to me for free. I received it within the week. I was so pleased because the problem was 100% our fault. I mention the service because I think that's when a lot of companies seem to ignore you or try and change the terms of the warranty because they already have your money. To me they really showed they stand behind their work. We were so pleased with out window installation that we had them replace our kitchen a year ago. The work included: bulkhead removed, cabinets completely reconfigured and installed, peninsula removed, register moved, counter top installed, sink & faucet replaced, built in microwave installed along with a vent that actually vented to the outside (it drove me crazy that it never vented to the outside before!). I was pregnant at the time and very worried it would not be done in time for our baby's arrival. I did not want work done once the baby arrived. I was assured that they would be done in plenty of time and I shouldn't worry. The entire install went so well. I was able to be home during most of the installation. The workers were very professional and definitely seemed to take the time to do everything correctly. They were even able to facilitate a couple last minute changes we asked for and still finished within the deadline. They had really good suggestions but also allowed me to make my own selections while also helping me stay within my budget. The office always responded to our concerns and it always seemed like everyone was on the same page. The entire job was finished 6 weeks before my due date and I couldn't be happier. The old 80's oak cabinets are gone and now it looks beautiful! I love my soft close cabinets and granite counter-top so much. I would hire them again in a heartbeat.

I emailed and requested for them to come out and give me an estimate for replacing minimum 1 bay window(4 hour job) with the real possibility(based on price) of all 14 windows(2 days) on house. They called me within 30 minutes to set up appointment time. 30 minutes after appointment time (never showed up) they called and said they could not do the job if the homeowner is not present. They were told up front the house belongs to my 84 year old mother in Florida(house is in Maryland) and that I pay 100% of all bills including taxes and insurance. This was not an issue when they made the appointment. From what I have seen in here and what the person on the phone originally with me was saying, is that they base a large part of their business on financing. Obviously if work is done on a house with financing for said work, the homeowner needs to be there to sign the paperwork. But guess what? Cash works fine. No other company has had a problem with me not getting an 84 year old woman to travel over 800 miles just to get in their way(she's bit of a control freak) for a few hours while I hand them the $$. No other company or Govt entity has had a problem with it. But they can run their business as they see fit.

As envisioned. No problems. I would recommend this company.

This is the best experience I have had working with a vendor. I was home during my kitchen remodel which helped if the crew had any questions on my preference or encountered something unexpected for my particular kitchen, where we could discuss options. Everyone I worked with in the company was responsive and helpful, from salesman, office support, supervisor and crew. Of course, it didn't go perfectly but CR always worked with me to arrive at solutions The crew was one main carpenter (electrician, plumber) who was on-site each work day, sometimes working alone or sometimes bringing in aid to help. I worked with him, the carpenter directly on which days and times he would be in. He always arrived when he said he would. I loved that CR were open to discussing ideas, providing information to me that helped me to decide to move ahead on an idea or to just nix it. "O", the carpenter was always patient and helpful when I said, "I have an idea"! Capital uses a separate company to measure, cut and later install the granite, who was efficient and finished up the plumbing. I would use Capital Remodeling again. I have recommended them to my neighbors.

Never got past the sales pitch. All the high-pressure tactics that were described in previous posts hold true. Beware the 3-price tactic (price guaranteed for a year, price guaranteed for next 3 months, price if you sign NOW!), which for us was $11,591, $9,273, and then ~$6,700 (the buy-now price he wouldn't write down). Capital Remodeling was the first contractor we had give an estimate so I called back about 2 weeks later after receiving bids from 6 or 7 others. When I asked the salesman if he'd be willing to come down at all, he went ballistic on the phone. To make a long story shorter, we went with another contractor who was a few hundred dollars less, offered windows with the exact same features and energy efficiency stats, but without the silly sales antics.

I had 7 windows and a small picture window replaced. I felt that the price fit the quality. My windows were constructed and installed ahead of schedule. Whenever I had questions, it was easy to contact someone and receive a prompt response. I would definitely hire this company again!

The worst experience ever! A rep came out and was very rude and disrespectful! I will never do business with them. I'm planning to spend thousands of dollars for nice doors and crappy customer service. STAY AWAY!!

A couple of guys were walking through our neighborhood trying to get appointments. The represented to me that they were sent by our HOA to check on the condition of everyone's roofs and exteriors. When I told that I had just had my roof replaced so did not need their help, he told me that the HOA was not aware of that, so I should still sign up for my "free consultation." This was a patently false premise. I would not trust this company to do anything.

I should have reviewed this company prior to signing the contract, my mistake. The windows were installed today. The installers were quick and efficient. The problem came when they were capping the Windows and I found out that the sill was not apparently included in the capping. I contacted the company who referred me to the contract where it deceptively reads that after a "break" in the window , items would not be replaced. The person who did the presentation knew I was having the Windows replaced primarily because of old lead paint and wanted everything capped. I feel this was deceptive. I called the company and even sent them a picture of the part in question, I was told that they never replace the sills and they clearly saw a "break" where the window ended. The job now looks awful because the Windows are new and it looks as if someone didn't finish them. I'm extremely disappointed. For the money it cost sills certainly should have been capped. The company offered to cap the sills, for an additional 1700.00, which I declined. Hopefully the Windows will hold up. I'm now seeing different terms in the warranty which was left with me today, compared to what was said during the sales pitch. Basically ......if you hire this company make sure everything is spelled out exactly how you want it, you understand fully what every line on the contract means and then also beware. My total cost included "lead abatement " charges of 135 dollars per window. I can tell you they did nothing special as far as handling the leaded Windows and therefore I feel that charge was also deceptive and unwarranted.

Met provider at MD Suburban Home and Garden show this past weekend and scheduled a 10am appointment for this morning. Show rep indicated my Wife needed to be home with me during the appointment. We indicated that was not possible and we would have to take our business elsewhere if that needed to be the case. Rep indicated he would be happy to set appointment for me alone. This morning, another company rep called moments ago to say he had been triple booked at that time and needed to reschedule. He asked if my Wife would be in attendance. I told him I already had this discussion with show rep and an we had an understanding that her participation was not needed. He indicated it was company policy so he would not be able to book an appointment. Such a rigid policy is not good customer service. Agreeing to waive that policy and then go back on that word is even worse customer service.

They did a fantastic job. My only issue is that they didn't include the tile bar and the guy said he didn't have the license to put in the tile bar but he didn't hang it in the stud and so it dropped and now to rehang it they want to charge us $150 even if it wasn't in the contract. Overall, the work was great but just like I didn't like that. Overall, it was a nice bathroom.

. 1/15/16 - A day after I posted this review, I received a call from the head office of Capital, and they threatened me with 'breach of contract' because I posted a negative review (on another website). There is no contract or addendum where I agree to not giving an honest review. I did tell them at one time if they provided a $2,000 credit (instead of the 300), that I would be inclined to let all go. But they didn't do that, and I never signed anything. So this explains why they have only my one negative post. They BULLY people into removing negative reviews. Not a good way to do business.

We had our appointment for 6 pm today, they called and spent 5 minutes on the phone confirming it at 4:28 pm today. 6 pm comes and goes, at 6:30 we call them and get an "oh there was a scheduling mistake" answer. How was there a mistake?! You just cod times it 90 minutes ago? We will not be wasting anymore of our time to have them come back out to try to get a quote.

Bottom Line: run away from Capital Remodeling as fast as you can! The sales person, who gave me a card identifying him as "Vice President of Marketing," promised me an amazing custom bathroom and assured me that I could count on him to ensure I had a great experience. He said I could contact him at any time if I needed to do so. I gave him a check for 1/3 of the contract amount and that was the last I ever heard from him. He never responded to my messages during many months of problems. I am still considering a lawsuit against Capital Remodeling. I was told my bathroom would be finished in one week to ten days. I signed a contract on February 1, and finally kicked Capital Remodeling (hereafter referred to as Capital) out of my house eight months later, in late September. I hired another contractor to try to salvage the job, but it will never be what I contracted for or what I paid for. On the first day of the engagement, after demolishing my old bathroom, I received a call informing me that Capital would not be able to install an exhaust fan in my bathroom. I should have fired them on the spot, but I had given them almost $7,000 already, and my old bathroom was gone. Eventually, after I figured out a solution myself, they reluctantly installed an exhaust fan, sideways, on the wall, not in the ceiling. I paid for a ceiling mounted exhaust fan with an integrated light, but instead I got one on the wall with the vendor name on the side of the vents, not the bottom as the fan was designed to be installed. Capital installed the wrong cabinet, leaving me with no storage in the bathroom. I ordered and paid for a cabinet with two drawers, but the cabinet that was installed had none, so the only place I could put bathroom items was under the sink, since Capital talked me out of a medicine cabinet and installed a mirror instead. Then they installed a granite countertop that was chipped. That's right, they saw it was chipped but installed it anyway. Then the vendor sent someone to repair the chip, which he did not do because he said it was not possible, so I was left with a damaged granite countertop. Capital contracted to replace the drywall in the bath, but did not do so, leaving me with damaged and unattractive walls. In addition to not properly sanding the damaged drywall, Capital workers got silicone all over the drywall. The contractor that I hired to try and fix the job became very frustrated because he was unable to see where the silicone was until the paint did not stick, so he had to sand again and prime the entire bathroom. Now, just weeks after having the second contractor paint, the paint is already peeling off in places. The walls will not be right unless the old drywall is finally removed and replaced, which Capital was supposed to do. Capital apparently did some sanding on the drywall, even though it never appeared to actually be sanded, while the grout on my floor was still wet. I was very clear with Capital that I wanted no light colored caulk. I picked out a dark caulk, but then Capital got drywall dust in the wet caulk, and now some of it is dark, some is white and some is a combination. That's a really sad look. The contractor that I hired to try and salvage the bathroom actually asked me if the floor was new. It is, but unfortunately, it does not look like it. After a few months of showing up some days after 4:30 PM and working for less than two hours, and many days of not showing up or calling at all, Capital simply refused to respond to my requests for them to finish the job. When I finally sent a certified, return-receipt letter to the President, who has still not contacted me in response, I received a call from another "Vice President," who came out to visit. He gave me a story about the folks who worked on my bathroom no longer being with the company. Then he lost all credibility when he said that it's normal to have a huge bead of silicone, with fingerprints all in it and smeared everywhere, all around the shower frame. When I asked why no bathroom I've ever seen had that, and why no bathroom on the Capital web site has that, he said he would have to check. He reported back that his installers said this is standard procedure. I find this ridiculous. Also ridiculous is the fact that Capital installed the handicap bar in the shower entirely horizontally, instead of the correct way which is diagonally, as can be seen in multiple photos on Capital's web site. I doubt those photos are of bathrooms that were actually remodeled by Capital. The most ironic thing of all is that these unqualified people actually have the audacity to call themselves the bath guys. It's even their Twitter handle. In November, just days after posting my first Angie?s List review on Capital, my new, custom shower stall began to leak. The grout had failed after just a few months. Water was getting through the grout and pooling in gaps behind the tile. I emailed my most recent contact at Capital and was surprised to receive a call from the same VP who previously came out to visit. He began the conversation asking why I had left such a negative review on Angie?s List. He said nothing about my leaking shower or requested warranty repair. He only wanted to try to talk me into softening my Angie?s List review. I quickly realized that he had no idea that my shower stall had failed and that I had requested a warranty repair. When I asked about the repair, he told me that Capital was unaware of the problem because the employee to whom I had sent the email reporting the leak was no longer with the company. That must be a standard response over at Capital, because that employee became my primary contact once again just days later. Capital sent a subcontractor to attempt to fix my failed shower stall. He determined that the first installer had used exterior house caulk, instead of silicone, to seal the joints where the walls meet the floor. This is probably one reason why the shower failed so quickly. All of the grout had to be dug out from between the tiles, but the tiles were not removed and reinstalled, meaning that there are still gaps behind the tiles. Because of the shoddy work Capital performed, I?ve had to do a lot of research. I?ve learned a lot about bath construction. One thing I learned is that there must be no gaps behind the tiles where water can collect. Unfortunately, there are gaps behind my tiles, so my new custom shower will require frequent sealing, constant vigilance, and will probably fail again much sooner than if the tiles had been installed correctly. If you read other reviews on Capital, you?ll find that they do not stand behind their work after their short warranty period, so I face the prospect of having to have my new bathroom remodeled yet again before long. The last installer, who re-grouted the tiles, used clear silicone to seal the joints where the walls meet the floor, so instead of looking like the rest of the grout, it?s shiny and a milky color. My bathroom looks like it was built by a do-it-yourself homeowner, not a professional remodeling company. To add insult to injury, one of the cast of characters who entered my home during the months of on again, off again work, actually opened a set of tools that had been purchased as a gift and used them. That's right, a Capital employee opened new tools that were in original packaging in my home and used them, ensuring that I would have to purchase a new set to give as a gift. Capital seems to be a company in decline. The VP of Marketing who sold me the magic beans told me that they use all employees, no subcontractors, yet the most recent workers have all been subcontractors. It is my guess that Capital is spending all its efforts on marketing. Finding someone to actually do the work that they sell appears to be an afterthought. Worst. Experience. Ever.

Windows look great. Installed in half a day with perfection. Bathroom was an amazing amount of work for one man! He was excellent....the shower looks beautiful.

As you see in the other reviews, there is a certain amount of theater to the sales pitch. Be prepared for a long discussion, the and quot;I'm a manager who is grabbing an extra sales call,and quot; and the three prices with the cheapest requiring you to sign on the spot. Just be prepared going in. I didn't mind it, I learned a bit about windows in the process. On the quality: the windows are gorgeous. Great quality, and made a huge difference in our monthly heating bill (which is why we sprung for them). I highly recommend the finished product, it is energy efficient and really nice. The installation, however, was a huge hassle. Without belaboring the point: there was never a communication from the installation team that I did not initiate. The wait time on the windows was twice what we were initially told, and was cancelled once the night before the installation (after I had called multiple times to confirm). When the installation finally occurred, the windows were missing an addition we had clearly requested (and paid for) in the contract, requiring them to come back out two weeks later to fix it (meaning there were two days where our house had large holes in it during winter that we had to then pay to reheat). I waited several months to post this review because the installation process bothered me so much. Great product at a good price, but the pain of dealing with the installation staff would probably lead me to shop around more next time.

Perhaps the most passive aggressive sales technique I've had the misfortune to encounter. It took them three hours and a powerpoint presentation to give me an estimate that other companies gave me after 30 minutes. Actually they gave three estimates, each had its own time restrictions. The lowest price required that I sign that moment, which was out of the question. When I declined to commit instantly the sales person actually went into my foyer and made a loud phone call discussing me with her boss. I was glad to see her go and will never have anything to do with this company.

The shower looked amazing. You can see my pictures. The problem grew on us a year later there was a lot of mildew growth in the caulk where the walls and the shower pan meet. Initially Capital Remodeling said this wasn't covered in their warranty and offered to charge me to replace the caulk. I urged them to send a representative to see the cause of the mildew. The cause was the shower pan had an angled edge which in turn the water collected and pooled on the caulk. The mildew was disgusting. John came out and said there was a manufacturing problem with the shower pan. He said the water should not collect. He said they would contact me about replacing it. After many contacts with Linda we eventually set a date for the replacement of the shower pan and walls on 3/7/14. The installer came to my house and showed me that the new shower pan was the same and I would have the same problem with the new one. He then removed the mildew laced caulk with new caulk. The problem is we are going to have the same problem again. The only solution is to get a shower pan without the angle and they couldn't provide it. So I give an 'F' for their product. I am still unsatisfied.