For over 30 years, Brothers Services Company has been building trust with more than 60,000 satisfied customers in central Maryland. We employ the most highly qualified workers in the industry. In fact, all of our employees are experts in their craft, receiving ongoing training in the latest construction techniques. We use only the finest quality materials and each job is supervised by a dedicated project manager, working on the scene, not behind it. We pay special attention to important details like calling you back, showing up when we say we will, and leaving your house as clean as it was before we started. Backed by multiple awards, industry certifications and the most comprehensive warranties available, you can put your trust in Brothers. At Brothers, it's often the little things that set us apart from the competition. Voted "BEST Roofer" by Baltimore Magazine - Carroll County Times Best Roofing Contractor - Member of the Better Business Bureau of Greater Maryland - Member of the National Association of Home Builders Remodelers Council - HBAM- Certified Master Remodeler - Owens Corning Platinum Preferred Contractor - GAF- Certified Master Elite Contractor - CertainTeed Quality Master Contractor - 2006 HBAM Remodeler of the Year - IWIF Premier Partnership Award - Safest private company in Maryland - Baltimore SmartCEO's Future 50 Winner - BBJ's 100 Fastest Growing Private Firms in the Baltimore Area - Inc. 5000 List of Fastest Growing Private Companies in America.
Vernon is a rockstar!! We had some warped siding on our home for which we had quite a bit of trouble even getting anyone to pay us a visit to evaluate without a commitment to completely replace all of our siding. Brothers returned our call right away and arranged to send Vernon who was prompt, polite and professional and, to our amazement, actually repaired the damage on the spot. We are very happy and will not hesitate to call Brothers again.
Description of Work: Repair of warped siding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William W.
01/2020
2.0
roofing
+ -1 more
Consultant was great project not professional and communication was the worst no return call missing material I paid for and gutters installed wrong
Description of Work: Replace roof and install new gutters
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$10,000
Tom B.
07/2019
3.0
roofing
+ -1 more
The review score here (C) reflects a service that was a mix of good and bad, instead of mediocre service across the board. We had Brothers replace our roof. Short story: the roof seems to be good as of now, and the crew was friendly and competent, but there were several problems of varying severity that should have been foreseen during the original walk-through. Long story: see below. First, the good: We obtained four estimates before choosing Brothers (three with excellent online reviews and personal recommendations, and one that came by and knocked on our door). Brothers gave a reasonable price relative to the other reviews; it was not the lowest, but it was sensible. The inspection and estimate were provided in a timely fashion, without an overly aggressive sales pitch (unlike one of the other companies). The crew was friendly, competent, and efficient, completing a large job in a single day. While we won't know for sure how well the roof holds up until we've had a few severe summer storms over the next few years, it looks great and has a solid warranty. Now, the bad: There were several problems during the job that should have been avoided by the original inspection and estimate. Here they are in increasing significance. a) We have a large tree limiting access to our shared driveway. Obviously, this tree did not suddenly appear between the estimate and the job. When the crew arrived, they said they could not get the dump truck (for old roof removal) up our driveway, so I had to do a rush trimming job on the tree. They said they could not get the delivery truck (for new roof materials) up our driveway, period. This was not just due to the tree, but also because the driveway is shared between our house and our next-door neighbor, and because of a large manhole cover in the driveway for sewer access. The deliveryman said that the truck (50,000 lbs plus 20,000 lbs load) would go through the driveway, destroying it for both us and our neighbor. Instead, the load was dropped off from the street, which ultimately was not a problem, but it things got off to a rough start. b) During the original walk-through, I told the inspection/estimate guy that we would have occasional roof leaks in the vicinity of the chimney if there was debris on the roof, because the water would back up around the chimney and its flashing. However, a solution was not suggested until the crew was halfway through the job, when the foreman told us we needed a "cricket" around the chimney. Because this was not in the original estimate, it was an additional cost that should have been foreseen in the original discussion. Ultimately, this wasn't a huge problem, by itself, but it's part of the theme here. c) We have two skylights. When the roof was last replaced around the skylights (years ago), that roofer pulled the skylights, replaced the roof, and reinstalled the skylights with new flashing. Those skylights have not given us a problem. During the current inspection/estimate, we were asked what we wanted to do about the skylights. I said they worked fine, without leaks, so could Brothers simply do the same thing the last roofers did? The inspector said that would work. However, towards the end of the roofing job, the foreman told me that the profile of the skylights was too low to use standard flashing. The flashing would have to be modified, and I would have to sign a waiver agreeing that the skylights might leak. This didn't sound like a good way to replace a roof that was not previously leaking, so I asked for other options. He said he could get new skylights and install them that day, so I agreed to that solution and additional cost. He measured the existing skylights, called his company and a warehouse, and ran out to get the new skylights. When he returned, it seems that there was a miscommunication on the measurements, and the new ones did not fit correctly (undersized). He told me he could install them in a way that would not incur leaks, but that cosmetically they would look unusual from inside the house, and indeed they do. Specifically, the skylight supporting structure is visible when it should not be. We complained to Brothers, and they asked what they could do to make us happy. My wife suggested they send a contractor to modify the interior molding and trim to restore the proper appearance, which is a small job for a competent contractor, and thus not an unreasonable request. Brothers said they would get back to us in a few days. Over the next week, we repeatedly contacted Brothers, until a week later they told us that the skylight problem was our fault, and that we should have asked them to replace the skylights during the original inspection/estimate. We would have happily done that very thing, but the multiple skylight problems (non-standard flashing and incorrect size) did not arise until the day of the job, and even then it's difficult to see how it's our fault that they acquired the wrong skylights. We then contacted a manager multiple times, who eventually offered two unsightly options: raw wood inside the skylight (i.e., not matched to the surrounding wood, and no option for us to stain it first) or white synthetic material that wouldn't match the surrounding ceiling. Because neither option sounded good, we asked them for a small refund to compensate for us doing the cosmetic fix ourselves, but they never replied to that request. I'll repeat that we would have happily paid for proper skylights if that necessity was explained during the initial inspection, and we also tried to pay for proper skylights when the problem arose during the job, but that's not how it worked out.
Description of Work: Roof replacement
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0
$20,000
Reginald J.
11/2017
5.0
roofing
+ -1 more
Excellent, I planned on consulting with them regarding complete bath room renovation. I went the complete roofing system the existing roof was remove and replaced the job was completed on schedule with no problems
Description of Work: entire roof replaced
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
George M.
09/2017
5.0
home remodeling
+ -1 more
The guy spent hours here. He was talking about a lot more work, for the same price as the other company. His personal knowledge seemed much more extensive than the other company. The guy that came, he was great, he really was. He was thorough. He was excited, about the possibility of the work being done. I would definitely use them again; not that I’ve used them yet, but I would definitely use them. His name is Craig Knott. He was wonderful. He was thorough. He pointed out things that I never even thought about. He had ideas that I had never even considered.
Description of Work: Estimate for a Kitchen Remodel
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William W.
09/2017
4.0
remodeling, home remodeling
+ 0 more
What I don't like about the company is that they are overpriced. What I do like about the company is what ever price they do quote, they don't come back and nickel and dime you and ask for more because there was a problem. Once they do a job, they don't leave if there is a problem they come back and fix it. We have had them come back four times since November 21st to fix a problem that we had. Overpriced, but very good follow up and they stand behind their work 110%.
Description of Work: They did a first floor remodel. New ceiling, floors, knocked walls down, new kitchen, new powder room, new electric and plumbing. Total renovation of the first floor.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100,000
Cathy C.
08/2017
1.0
roofing
+ -1 more
They wanted to charge several thousand dollars to repair my roof because I was reporting that there might be a leak. Two men spent several hours looking and writing up a report, said there was a leak and part of the siding needed removed and replaced and also some shingles needed to be replaced as well. Keep in mind this is a new roof that was installed about 5 years ago and I had two other free estimates from two other roofing companies, both of which stated they could not find anything wrong with my roof.
Description of Work: They came out to inspect my roof to see if there was a leak.
Rating Category
Rating out of 5
Response from Brothers Services Company
Hi [Member Name Removed], thanks for your feedback. While we understand that it is likely frustrating to experience leaking from a roof that is 5 years old, our goal is to spend the time needed to get an accurate estimate of any damage and report what we believe is the best course of action for your needs. While we sympathize with budgetary limitations, we won't compromise on the quality of work or materials that ensure the best solution for your home's protection. We wish you the best in your repair and if you need anything further, please don't hesitate to reach out to our main office at 410-BROTHER.
KEN A.
08/2017
5.0
siding
+ -1 more
Extremely happy with the job quality and timeliness. Both my project manager, Mike, and the installation crew were fantastic. Top-notch work and experience. I would hire again.
Description of Work: Siding
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Brothers Services Company
Hi [Member Name Removed], thanks so much for your support and great review! We're so glad that you enjoyed your experience. Please let us know if there is ever anything more we can do for you!
Lisa B.
08/2017
5.0
roofing
+ -1 more
This is the best company I have ever dealt with. They responded promptly from the initial estimate to the completion of the project. The installers ripped screen in window in the process of installing the metal roof, but Brothers Services was quick to rectify this problem and repair my screen.
Description of Work: I had a metal roof over my bay window replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Brothers Services Company
Hi [Member Name Removed], thanks so much for your kind review! We appreciate your support. Please let us know if there is anything further we can do to serve you!
Christine L.
08/2017
1.0
home remodeling
+ -1 more
We scheduled an estimate 2 weeks in advance and they called the day if the estimate to say they were double booked. They must have been "double booked" at both 4pm and 5pm because the person on the phone said something along the lines of "your appointment is at 4 and we are double booked" then "oh it's at 5 and double booked".
Description of Work: Estimate only (no show)
Rating Category
Rating out of 5
Response from Brothers Services Company
Hi [Member Name Removed], I apologize for any scheduling inconvenience. Our records show that while the consultant had a scheduling conflict with your appointment, he reached out to you to let you know of the issue and attempt to reschedule. Your response over email was that the appointment conflict was "no problem" and you continued to correspond with our consultant over email about the project. It appears after discussing the potential cost being out of scope for your budget, you planned to postpone the project and we were waiting until we heard otherwise from you. If there is anything more we can do to assist you please don't hesitate to reach out to your consultant or call our main office line at 410-BROTHER and we'd be happy to discuss further.
Paul J.
04/2017
2.0
remodeling
+ -1 more
The man came out and was very nice. Unfortunately, he told me he would contact me in two days about a design and I never received a phone call. Too bad for them, as we were going to have them do a full dormer addition. I do not understand why companies do not call back. I would appreciate if they just said they could not do the job.
Description of Work: I contacted Brother Services for a bathroom remodel/dormer addition.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$50,000
Response from Brothers Services Company
[Member Name Removed], we apologize for the miscommunication on your project. The consultant believed that he was waiting on a response from you and did not want to make you feel pressured when we had not heard back. We wish you all the best with your renovation. Please feel free to call us at 410-BROTHER if you would like to discuss further.
Bethany H.
04/2017
5.0
gutter repair
+ -1 more
My review is mainly for the installation process. The sales person ended up selling us on how thorough he was. Out of the four companies we had out for estimates, he was the only one that got up on the roof to inspect the situation. He made a couple of frustrating comments based on sexist stereotypes, but overall we decided we trusted this company for the job. Their quote was the second lowest, and they seemed more trustworthy than the company with the cheapest quote. The installer arrived right on time, was wonderfully courteous, and worked quickly. He helped install a downspout diverter kit for our rain barrel and cleaned everything up before he left. He was very comfortable to talk to and based on this experience I would absolutely hire them again!
Description of Work: Our gutters were small and water would flow over the edges in a heavy rain. Water would sometimes seep into the garage during a downpour, despite the ground having been graded around it. We upgraded to 6" gutters and decided against guards. We're able to get up on the roof a couple times a year to clean the gutters ourselves and we were worried about the water flow becoming a problem again with the guards.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,350
Martin S.
04/2017
5.0
roofing
+ -1 more
I had confidence in them, which is rare with contractors. They came back to fix the wrong color of the window vinyl, which went well. They always do a good job.
Description of Work: After the hail storm, they replaced the roof, replaced vinyl under the windows, and replaced all the vinyl siding. Another time they replaced and painted the overhang in an area damaged by bees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David O.
03/2017
5.0
roofing
+ -1 more
I was very pleased with the entire process. The free inspection was very thorough, including on-roof and in-attic checks. The sales rep explained options and details of all the components of a modern roofing system. They explained how long it would take to gather all the materials, when the work crew would arrive, exactly the steps they would use to protect my property, how the work would proceed, and how they would clean up finishing the work. They were quick to process the contract when I decided to award them the project, and followed through exactly as they had described.
Description of Work: I had the roof replaced. This involved stripping off two layers of old roofing and replacing about half of the roof decking before installing the full roofing system up to current code and standards.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kenneth P.
02/2017
5.0
roofing
+ -1 more
Very well, they explained what was needed in advance, bid was low, and completed work promptly,
Description of Work: Replaced some slate shingles on roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PATRICIA W.
02/2017
1.0
roofing
+ -1 more
They screwed me big time. It went terrible. I signed up with them in 2015 to get a new roof, They gave me a price and they said that once they started tearing up the roof, if there was any damage or anything, they would give me a call. Well, they were supposed to come out and come out and they didn't but that was because of the weather. I had told them at the time to let me know when they were coming because I have two dogs in the back and I would have to unlock the gate and I have to know what is going on. So, every time they said they were coming out they would call and say they couldn't come out because of the weather. I understand that. One day I had left the gate unlocked because I getting out the garbage, so it was a Wednesday. I came home and they were on my roof. I had no idea they were coming out. Then I got a bill for an extra $4000 because there was some damage on the roof. I didn't talk to any supervisors, nobody called me to tell me the damage, do you want this fixed, nothing. Well, I was quoted $11000 and some change but when it was all said and done it was almost $16000.
Description of Work: They put on a new roof.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Brothers Services Company
After reviewing our records, we absolutely sympathize with your scheduling difficulty and the hurdles caused by the weather. After having postponed your roof replacement due to the unforeseen circumstances and weather limitations, we did reach out a variety of times to inform you of the earliest and best date. We proceeded with that date to get your roof on as soon as possible and avoid any additional damages to your roof that could have been caused by the weather. Once the shingles were removed, as the consultant explained could potentially happen, the plywood damage was more extensive than planned and that plywood was replaced. In your original contract, this cost was explained as well as reviewed with you by your consultant. We do sympathize with the difficulties the weather caused. Please know that your warranty is still valid with us, and if you should ever need attention to your roof we are here for you.
MIchael K.
01/2017
5.0
roofing, home remodeling
+ 0 more
Work was started when scheduled. The worker assigned was exceptional; responsive to our requests and very courteous.
Description of Work: Kitchen Remodel
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Ken S.
11/2016
5.0
roofing
+ -1 more
The project was successfully completed by exceeding our expectations. Josh Denning who was our residential consultant handled our project as if we were part of the family. He was very polite and punctual with the appointments and scheduled repairs. The final quote for the work to be contracted was reviewed with us to eliminate any questions before proceeding with the work. Plus they were the only company that would warrant their work (parts and labor) on the roof repairs. This is why Brothers stands above their competition.
Description of Work: Roof repairs and skylights replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
MARY Z.
11/2016
5.0
gutter repair, roofing
+ 0 more
They arrived as promised and completed the work quickly and efficiently.
Description of Work: We had a water stain in our shower (not related to plumbing, etc.) and called Brothers Services. Doug Meckley showed up and immediately diagnosed the problem. He clearly and completely explained what Brothers could do for us including the time line for the completion of the project. We got more than I expected included cleaning out the gutters and reinforcing them. They even removed an old satellite dish that was on the roof. Doug made me feel that Brothers is completely trustworthy and reliable. We will definitely call on Brothers to replace our roof when the time comes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
jeanette J.
10/2016
5.0
awnings, gutter repair, roofing
+ 1 more
Very well recommend them highly to friends family,my roof was damaged bad 25 yrs removed 2 roofs
Description of Work: Sun porch roof they didn't cut corners,came back next to make sure everything was close up so rain wouldn't get in.Did my top roof someone else messed up fix other things on roof that didn't have to do
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,800
Sarah W.
10/2016
5.0
siding
+ -1 more
From our initial contact through to the completion of our siding install Brothers Services staff acted professionally, courteously, and friendly. The installers worked hard all day and our project was finished in the time frame that was promised to us. The installers even did little things that we didn't expect like hanging our new mailbox and installing our new doorbell just to name a few. The areas around our house were kept clean and safe and no flowers or bushes were damaged. Brothers Services lived up to my expectations and their reputation. I would definitely recommend them to anyone who is looking into a remodeling project!!We were most satisfied with the quality of the product (siding) and the workmanship of the installers. Our house looks beautiful! I smile every time I go outside or come home and many neighbors have stopped by to tell us how nice it looks..I would like to give a shout out to our project manager Mike and the entire staff that installed our siding. They really did an exceptional job.We don't have any projects in line right now. However, if something comes up we will definitely contact Brothers Services again!!
Description of Work: Siding, replaced a window, rebuilt the front porch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$21,000
Karen W.
10/2016
5.0
replacement windows
+ -1 more
Arrived on time. Went right to work. Very professional, attention to detail on outside wrap of windows. Cleaned up at the end of each day , took three days. Old house with different size windows. Very pleased with my windows. Price was high but I had extras I added. Full screens, and divider in window so it looked like old windows we had . All are double hung windows. Also windows tested positive for lead paint, which we knew as homeowners was going to happen, extra cost. I would suggest getting an estimate from them, do not let my cost scare you off.
Description of Work: Replaced nineteen windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
CHARLES B.
09/2016
5.0
roofing
+ -1 more
Brothers Services did an excellent job replacing my roof. They were more than patient while my insurance claim was settled and worked with the insurance company to assure the best outcome. All work was done in a professional manner and cleaned up like they were never there. I am very satisfied.
Description of Work: Roof replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laura S.
09/2016
5.0
masonry, roofing, chimney repair
+ 1 more
Everyone that we worked with from the Service Consultant, Robert Musick to the Project Manager, Brandon Crone were very professional and responsive to our concerns. The job went very fast with little disruption and thorough clean up. We had issues along the way due to the age of our house and they addressed them and the adjustments did not break the bank. They also fixed issues with our chimney which required the mason, Todd and Phil to follow up with the repairs saving us issues down the road. The roof looks great and we have received compliments from visitors.
Description of Work: Replace Roof
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert K.
08/2016
5.0
gutter repair, roofing
+ 0 more
Salesman knew what he was doing !!! guided to specific ways to resolve issues with 20 year roof. Replaced with CertainTeed 30 year lifetime roof, new gutters and downspouts with leaf protection. Delivered materials week prior, roof done in one day by large, obviously experienced crew. One minor issue cropped up a week later - and was promptly by resolved by Brothers at no charge - including fix, and interior wallboard replacement and painting. You can pay less and you can pay much more, too, but Brothers delivered quality, manufacturer guaranteed roof at a good price.
Description of Work: Replaced roof on 3200 SF colonial home.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutters,
Siding,
Windows,
Kitchen and Bath Remodeling,
Decks and Porches,
General Remodeling,
Doors,
Plumbing,
Finished Carpentry and Woodworking,
Skylights,
Chimney Repair
FAQ
Brothers Services Company is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
Brothers Services Company accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Brothers Services Company offers free project estimates.
No, Brothers Services Company does not offer eco-friendly accreditations.
No, Brothers Services Company does not offer a senior discount.
Yes, Brothers Services Company offers emergency services.
Yes, Brothers Services Company offers warranties.
Brothers Services Company offers the following services: Remodeling – Additions, Kitchens, Bathrooms, Basements, Accessibility, Insulation, & Handymen Services. Roofing – Systems, Style, Ventilation, Gutters, Skylights, & Chimneys. Exterior Home Improvements – Replacement Windows, Entry Doors, Siding, Decks, & Sunroom Enclosures.