Beltway Air Conditioning, Heating & Plumbing

We are a bit disappointed by Beltway. While we do appreciate some of their efforts in trying to remedy the situation, the overall experience has been quite negative. Please see reasons below: 1. A brand new HVAC system that was installed on Wednesday completely failed by Saturday morning - which was less than 3 days of installation. This calls into question the quality of Beltway’s product or job, or both. 2. Weekend messenger centers have been extremely frustrating and unhelpful, basically saying that Beltway does not serve customers during non-business hours and that customers just have to deal with Beltway’s issues on their own. We called 4 times this weekend out of desperation. Yet each time they showed no sympathy on the fact that our baby has been suffering through the 80 to 90-degree heat trying to nap. 3. A weekend technician was finally sent on late Sunday afternoon (thanks to owner’s stepping in); however his timing messed up weekend plan as one of us had to stay home and completely missed our good friend’s son’s high school graduation party (now people at the party learned about Beltway…). 4. Unfortunately, this weekend technical was unable to solve the problem and decided to leave us with 2 portable cooling units, which, unfortunately, were extremely loud and inefficient in cooling down, so most of us weren’t able to sleep, just like the night before. Felt like all of their products that we’ve coped with in the past 5 days have been nothing but disappointing. 5. Finally, the full crew came on Monday. But their timing here again messed up the baby’s nap schedule - as the upstairs system was right next to the nursery. This is our first time hiring Beltway. The amount of inconvenience and frustration that they had created in the past 3 days was unbelievable. The experience has been quite negative from multiple aspects, calling into question not only their customer service ability/arrangement but also quality of their products and jobs. We don’t know if we can trust Beltway again or hire them again.

SCAM ALERT... PLEASE READ. Do not hire this company!! Here's the scam. They will convince you to get a poorly rated hvac system (Goodman) because they'll offer you a 10 year labor warranty that includes a free maintenance check every 6 months. What they don't tell you is that the maintenance appointments are only free for the 1st year and then you're forced to join their maintenance program and have to pay them $240 a year for their service plan or lose your warranty. Then they tell you that they can only perform a maintenance appointment Monday-Friday from 9 am to 3 pm when they know most people are working. So either you can't accommodate their ridiculous schedule or you can't afford to pay them the $2,160 in hidden fees and you lose the warranty. And the sales rep that pulled this stunt is their district manager so safe to say they know exactly what they're doing here. Not illegal, but extremely unethical.

Moe was the technician assigned to perform the annual check up on my system. He showed me how the hvac system works. Gave my family a hvac 101 quick tutorial. We loved it. He recommended few things and we honestly believe it was needed. Moe highly recommend we cleaned our ductwork and after we did we noticed a HUGE! change in the air quality and comfort. Thanks Moe and Beltway. Will definitely recommend them to everyone

They are excellent, they corrected the problem that the previous company did and they are very professional.

Very easy process to quickly schedule an appt. Service technician was professional and respectful and completed the service above expectations and to standard. Will use again and recommend them for anyone's A/C and heating services.

Our heat went out and we reached out to Beltway. They were able to get out to us in a timely manner and diagnose the problem. The system was 25 years old and was going to cost 700 dollars to make a repair that had already been repaired once before we bought our home. After discussing our options with Ryan we decided to replace our furnace and AC unit instead of risking future issues and pouring more money in to an old system. He gave us a very reasonable price on a two stage system that is much more energy efficient than our existing unit and did not even charge us for the repair of our current system since we decided to buy a new unit. They have a 5 year labor warranty on their work which is far better than most companies that only offer a one or two year warranty. The install team was very courteous and polite, always wearing shoe covers and taking down decorations or moving stuff to avoid damage while coming in and out. At the end they walked us through the new unit and told us what to watch out for. We would definitely recommend Beltway to anyone and will come to them in the future with all our HVAC needs.

UPDATE: it just takes 1 person to sour the pot. I do not recommend Beltway for large jobs. I found an issue after job was done and, inexplicably, someone who could not fix the issue was sent out. Even worse, they returned the next day and STILL didn't do what they were supposed to do, even after agreeing with me via text about what needed to be done. I am so angry and dissappointed. However, what I stated below is still true. ORIGINAL: The install went smoothly, the team was professional and did a fantastic job of keeping my house clean - which is incredibly hard when working with plaster. The estimate to complete the job was 3 days and it was done in 3 days.

These guys are great! They take their time to get the job done right and care about you and your home. They are on time, knowledgeable, polite and friendly. I will use these Beltway again in the future!

Very professional showed up as scheduled and the system works great! Also a vet reasonable price

We used Beltway to replace our 19 years old AC recently. The staffs in this company are very friendly and professional, and whole process is really smooth.

They have not done any work for me! They must be mistaking!

Great customer service, professionalism and thorough explanation of prices.

Beltway's subcontractor was very efficient and friendly. The job was completed in a few hours.

It went very well. Friendly and prompt service.

Very honest, dedicated and dependable team.

We had to replace our Heat pump. The Folks at Beltway were able to do the job efficiently at a fair price. Everyone in the company was knowledgeable and professional.

I cannot recommend highly enough. Ryan and his team did a great job at a great price. Their professionalism and product knowledge was topnotch while installing our split duct system.

The owner was very responsive and came out to install the heat pump in a day. However, they had trouble configuring my echobee4 and took couple hours extra to do it. In fact, they still didn't configure it right and had to come back out couple weeks after. But they did try their best to fix the problem

Pretty good, fixed all the problem at a reasonable price

They responded quickly. Gave me an estimate which I agreed to. Scheduled an appointment and they completed the job in a timely manor.

Never showed up for our scheduled appointment

The install went very smoothly, the team was very professional and did a fantastic job of keeping my house clean - which is incredibly hard when working with plaster. The estimate to complete the job was 3 days and it was done in 3 days. They also installed a smart thermostat that I purchased. There was only one small hiccup in the whole job. The response to that was great and the team made sure I knew what was happening throughout each day. Would highly recommend Beltway!

Friendly, professional and efficient. Great service. Honest work!!

The A/C unit for the upper level of our house wasn't putting out any cold air. We called and Ryan came out to look at it. He was very courteous and professional. He explained what he was doing the entire time. After he fixed the problem, he gave me pointers on how to maintain the unit to get the most life out of it. Would definitely use them again.

Got a new system installed and couldn't be more pleased. Clean work, excellent service. I will always give Beltway HVAC a call for my HVAC needs.