Seth L Williams

I had called multiple repair companies in the area and they all either didn't service my brand of washing machine (Fisher & Paykel) or they charged ridiculous amounts (one quoted me $130 just to come to the house!!). Mr. Williams was available just two days after I called, which was much sooner than other anyone else. He quoted me $65 for the service visit and after determining the problem he would discuss with me any needed repairs at that time. I felt that was perfectly reasonable. He arrived on time, and set to work immediately. The problem was simply a bad water pump and the two of us discussed that before he started. He just happened to have the very pump the machine needed on his truck so there was no delay in waiting for ordered parts, thankfully. The repair itself went quickly, and he had the machine go through a cycle to make sure the pump worked and that there were no additional problems. It really was as simple as the bad pump, so it was a relatively quick fix. He was there for only 90 minutes, and that includes the time I spent talking with him before he started work, and after. The laundry room was as clean when he left as when he started. He was quiet and unobtrusive. My husband was at work during this time but called and spoke with him at length on the phone and Mr. Williams was happy to talk with him. Overall, he was respectful, professional, and just plain nice. I was very comfortable having him in the house. But for the fixed machine you would never have known he was there. He is my permanent washing machine repairman from now on.