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RT Services

Plumbing, Water Heaters, Wells and Pumps

About us

Family owned plumbing business since 1993. Additional: Backhoe Services Emergency Services Snow Removal ​

Business highlights

31 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing: Appliances, Disposals Faucets Gas, Electric & Tankless Water Heaters Kitchen & Bathroom Remodels Leaking & Frozen Pipes Outdoor Hydrants Septic Tank Sump Pumps Toilet Repair & Installation Trench-less Water & Sewer Line Water Treatment & Conditioning Well Pumps Heating & Cooling: Ductless Units Gas, Electric & Oil Split Systems Hot Water & Steam Boilers Indoor Air Quality Drain Cleaning: Camera & Locate Drainage Piping Drain Lines

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

5.074 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
3%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 74 reviews

Geraldine L.
09/2019
5.0
plumbing
  + -1 more
Excellent. Arrived on time and cleared out clog. Also, were Careful and did not leave a mess. John did a great job! I have used their plumbing services in the past and will continue to work with them again if need be.
Description of Work: Clear clogged line for bathroom toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

Response from RT Services
Thank you for your kind words! We appreciate your business!

Judd F.
02/2019
5.0
plumbing
  + -1 more
They actually surprised me by bringing an sign language intreperter, (our Family has deaf members) they were on time. and did exactly what the estimate was written for. Yard was cleaned up afterwards minus the grass. Very satisfied with the current water pressure. I would defintly hire them again for other projects.
Description of Work: Main water line from meter to house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from RT Services
[Member Name Removed], thank you for your kind words! We appreciate your business!

Ruth M.
07/2018
5.0
plumbing
  + -1 more
It went very well, from the initial contact to scheduling the final work. They were very professional, courteous, prompt and overall very pleasant to work with. However, one complaint would be the cost. Although I did accept the estimate of $325 as a reasonable charge, in retrospect, I thought it was a little high for about a 30-minute job of disconnecting electric pump and water source. I did not get other estimates so I have no other cost comparisons. They have high reviews so I assume it is a fair charge. I would use this provider again.
Description of Work: I had an 1100 gallon water storage tank in my basement garage which was an alternate whole house water supply. It was no longer needed so I had it disconnected from the main water supply.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Ed K.
03/2018
5.0
plumbing
  + -1 more
Great! Will definitely use Bob Thurber again!
Description of Work: Leaking faucets and running commode

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RT Services
Thank you for your kind words.

Geraldine L.
12/2017
5.0
plumbing
  + -1 more
Phil and John were very professional and the job went very well. They also were careful in our home and cleaned up debris and removed our old water softner. Have used their services in the past and would use them again!!!!
Description of Work: Install water softner and repair toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from RT Services
[Member Name Removed]: Thank you so much for the kind words. I will be sure to pass this information on to our techs. Cindy ps: We now offer HVAC services

June H.
10/2017
5.0
plumbing
  + -1 more
Excellent work; efficient, professional and personable.
Description of Work: Removed and installed new toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RT Services
Thank you for your kind words. I will pass this along to the plumbers!

Allison S.
08/2017
5.0
plumbing
  + -1 more
We were very impressed with this guy. Great communication, he got back to us quick, set a time, called ahead to make sure we knew he was on his way, etc. When we met him, he was very nice and professional. He explained what was wrong and fixed it fairly quickly. The price he charged was a decent price. We would definitely hire him again.
Description of Work: We had a leak in the pipes in our main bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$276

Response from RT Services
Thank you for your kinds word. We will pass this along to the plumbers!

Donna W.
06/2017
5.0
plumbing
  + -1 more
We agreed on a price and they arrived on time. Both were very professional. After at least 3 hours of trying to get the sewer line clear, they stopped. The owner was very frustrated that he couldn't clear the line. He recommended a company that specializes in sewer & drain backups. Also, what impressed me about the owner is that he refused to accept the full payment that was agreed upon. He felt it wasn't honest for me to pay for the full quoted price since he was unable to clear the line. The company he recommended came out the next day and was able to complete the job and I was please with them as well. I will definitely use RT Plumbing & Heating again. As I said, they were very professional, courteous and honest.
Description of Work: The sewer line was blocked and needed to be cleared.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RT Services
Thank you for your kind words. We appreciate your business.

Bruce A.
05/2017
5.0
plumbing
  + -1 more
Very well. Installation done promptly and professionally.
Description of Work: Replace kitchen and bathroom faucets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William H.
04/2017
5.0
plumbing
  + -1 more
Very well. Responsive to phone call. Polite and professional. Used booties. Speedy. Careful.
Description of Work: FIx leak between tank and toilet bowl.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from RT Services
Thank you! We appreciate your kind words. We will pass this along to the plumbers!

Shelly S.
04/2017
5.0
plumbing
  + -1 more
They showed up on time and did not enter home without covering shoes. Both faucets were replaced and are now better than new. Fair price. Good quick work. Will definitely hire again.
Description of Work: I needed two leaking hose bibs replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Response from RT Services
We value our customers and their home. We appreciate your kind words! Thank you!

Penny G.
12/2016
5.0
plumbing, water heater repair
  + 0 more
They came early next morning replacing hot water heater within a few hours. Prompt professional services. Highly recommend them.
Description of Work: Hot water heater went bad and flooded under house on Sat afternoon. Phil returned emergency call promptly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebecca G.
10/2016
5.0
plumbing
  + -1 more
They answered my call promptly, came to give an estimate and returned that week to do the work courteously, professionally and well within the estimated amount. They removed shoes when entering the house and kept things clean and neat
Description of Work: Installed a new outdoor spigot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Craig H.
10/2016
5.0
plumbing
  + -1 more
Work was great, done quickly, and they even cleaned my basement floor.
Description of Work: Reworked laundry and kitchen sink drain. Removed farm sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$875

Craig H.
10/2016
5.0
plumbing
  + -1 more
Great. They were prompt and did the work for a reasonable price.
Description of Work: Repaired outside hose bib. Repaired toilet in downstairs hall bath.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Brad R.
09/2016
5.0
plumbing
  + -1 more
I mainly worked with Phil. He came and assessed the job. He was neat and professional. He gave us a bid within 24 hours. We had 3 bids for the job. His price was comparable to another bid. (One bid was double both of them!) Because I was impressed with Phil, RT Plumbing got the job. They came in with a team of 4 guys and completed the job within one week of the bid. They were so professional. I would recommend to any of my friends.
Description of Work: In order to sell our house, the buyers requested our polybutilene pipes be changed out to PEX.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

j R.
08/2016
5.0
plumbing
  + -1 more
Very professional, respectful and courteous. Communication was top and they were patient with me as I couldn't always answer their calls right away. Response was very quick by phone and email. And they arrived in the time window they gave. Without a doubt I will use RT Plumbing and Heating again.
Description of Work: The gentlemen installed a new water heater the old heater was in terrible repair. They were able to arrive earlier than originally planned and called to notify of their availability. Out tank is small due to basement size and diligently made the effort to ensure a new one would fit properly. Another crew picked up the old heater as they dropped off the new one with the crew that was here. Once installed they ensure the lines were bled of air and we had hot water once again! No mess was left and all plumbing was neatly in place. Perfect.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$975

Joseph B.
06/2016
5.0
water heater repair
  + -1 more
I called Mr. Thurber late on a Saturday afternoon, when our hot water heater started to leak badly, he quickly instructed me on how to stop the leak by releasing the pressure inside the tank. After that was accomplished, he asked did I want them to come out immediately at premium overtime rates or wait until first thing Monday when they could handle the replacement/repair at regular labor costs. we Opted for Monday, Sunday evening he called to say his boys would be there at 7:30am and he would be at the wholesaler waiting on their call with specifics for the water heater needed. They showed up at our house at 7:20am, and Mr. Thurber arrived 25 minutes later with the new water heater, dropped it off and took the old one with him. The total removal of the old and installation of the new one was completed in less than two hours. We were very pleased.
Description of Work: Replaced an outdated leaking Hot Water tank

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$985

MARK M.
01/2016
5.0
plumbing, water heater repair
  + 0 more
Called RT Plumbing about a leaking water heater that I could not figure out where the leak was coming from. Two Technicians came that afternoon and confirmed that the leak required replacement. Fair price of $35 for the service and inspection and I removed/replaced the hot water heater myself that evening.
Description of Work: Confirmed a busted water heater

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Geraldine L.
06/2015
5.0
plumbing
  + -1 more
First, I called late afternoon the day before and by 8:30am the next day had already received a return call. Phil and his assistant arrived the same day within the window of time they provided to me. They were both very professional, most importantly they fixed both of my issues, and I would definitely use them again!!! Thanks Rt Plumbing & Heating and Angie's list!
Description of Work: Repaired inside of new Delta tiolet, unclogged bathtub drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Scott H.
04/2015
5.0
plumbing
  + -1 more
Went well, going to have them come back for future work.
Description of Work: Had to replace old gate valve with a new ball valve. Install was complicated due to townhouse plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Linda N.
03/2015
5.0
plumbing
  + -1 more
It went well. They came, they fixed.
Description of Work: Fix water pipe and backup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Lori P.
02/2015
5.0
plumbing
  + -1 more
We have had RT Plumbing for several different problems and have always been pleased with their service and prices. For our most recent problem, the plumber diagnosed a loud noise in the pipes as being a problem with the city water valve and contacted a friend with the city water dept. to check it out. He even came back later in the day to make sure the problem was fixed and fixed another small problem while he was here.
Description of Work: On different occasions, they have replaced outside faucets (that were not repaired properly by a different plumber), replaced the grinder pump, and replaced the parts in the toilet tank. They are always dependable, prompt, courteous, and reasonably priced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Dwayne H.
09/2014
5.0
plumbing
  + -1 more
We were impressed at the quick response from Bobby and he was very professional and direct with our questions. I will absolutly use him again and refer people to him as well. Thank you for a great experience.
Description of Work: Bobby came out and installed our dishwasher and gave us some good information on some other issues we were having.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

JOAN S.
07/2014
5.0
plumbing, water heater repair
  + 0 more
They are incredible. I had a faucet that sprung a leak and I had company, it was a Friday night and at nine o'clock at night the son was at a gathering but he said as soon as he finished up there he would come over. My brother in law from Texas took the phone and he walked him through fixing it. There was no charge, nothing. They were incredible.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2
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Contact information

., Hagerstown, MD 21740

http://www.rtservs.com/

Service hours

Sunday:
7:00 AM - 4:00 PM
Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
7:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Wells and Pumps

FAQ

RT Services is currently rated 5 overall out of 5.

Sunday: 7:00 AM - 4:00 PM

Monday: 7:00 AM - 4:00 PM

Tuesday: 7:00 AM - 4:00 PM

Wednesday: 7:00 AM - 4:00 PM

Thursday: 7:00 AM - 4:00 PM

Friday: 7:00 AM - 4:00 PM

Saturday: 7:00 AM - 4:00 PM

RT Services accepts the following forms of payment: Check,MasterCard,Visa
Yes, RT Services offers free project estimates.
No, RT Services does not offer eco-friendly accreditations.
No, RT Services does not offer a senior discount.
Yes, RT Services offers emergency services.
No, RT Services does not offer warranties.
RT Services offers the following services: Plumbing: Appliances, Disposals Faucets Gas, Electric & Tankless Water Heaters Kitchen & Bathroom Remodels Leaking & Frozen Pipes Outdoor Hydrants Septic Tank Sump Pumps Toilet Repair & Installation Trench-less Water & Sewer Line Water Treatment & Conditioning Well Pumps Heating & Cooling: Ductless Units Gas, Electric & Oil Split Systems Hot Water & Steam Boilers Indoor Air Quality Drain Cleaning: Camera & Locate Drainage Piping Drain Lines

Contact information

., Hagerstown, MD 21740

http://www.rtservs.com/

Service hours

Sunday:
7:00 AM - 4:00 PM
Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
7:00 AM - 4:00 PM