Description of Work: Called Friday morning they could not come out till Tuesday. Set up an appointment for 5pm on Tuesday, at 5:00pm received a phone call stating they would be there in 15 minutes, finally I called them back at 6:30pm and they said they were at my house and they were not. they had to call there office only to find out they were at the wrong house wrong town wanted to make it another day. I was patient leaving work early to meet there schedule only to be blown off. NOT HAPPY!
Rating Category
Rating out of 5
michelle W.
12/2014
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
unknown
Description of Work: Maintenance of heating system, felt very comfortable with service tech knowledge and very courteous.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SCOTT W.
10/2014
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
unknown
Description of Work: Replaced propane furnace with a higher effeciency propane furnace combined with a heat pump. Great company to work with. Mo is the man.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,700
MIchael U.
06/2014
1.0
heating & air conditioning/hvac, plumbing
 + 0 more
unknown
Description of Work: I called to schedule an appointment to have my HVAC system fixed, in particular, my A/C, and they never called me back to schedule an appointment. I guess they don't like money!
Rating Category
Rating out of 5
responsiveness
1.0
Response from Larry and Sons, Inc.
Good morning member... your feedback is a gift and I thank you for taking time to post your thoughts. I apologize for your inconvenience. I want to help you get service to your system ASAP and also find the issue of not booking your call request. We have our customer service representatives answering the phone 24/7 no answering machines exist within our company so I am concerned how this may have happened and do not want if for you or any of our customers. If you have a minute would you please contact me directly @ 240-675-5057 or email mcorbett@larryandsons.com ? Thank you for your business, Mike Corbett
Charlie P.
05/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: They replaced our entire heating/cooling system. It went well, and some of it was not easy. They were all super nice, respectful, and professional. We are very pleased with the quality of the work they did. It's so much better than what we had. Overall a great experience! We will not hesitate to continue to do business with them when needed in the future.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24
Response from Larry and Sons, Inc.
Good afternoon [member name removed] my name is Mike Corbett I wanted to thank you for your feedback we greatly appreciate you sharing your positive experience with our company! If you need anything please do not hesitate to ask? If you ever feel like we could do a better job at helping with your home please call me personally 240-675-5057? I appreciate your business, Mike
Ann C.
04/2014
4.0
heating & air conditioning/hvac, plumbing
 + 0 more
unknown
Description of Work: Installed shelves, an electrical outlet, and other miscellaneous household repairs |
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Larry and Sons, Inc.
Good afternoon [member name removed] it is always good to hear your happy with our services and I wanted to thank you for your business, Mike Corbett
Dusky R.
01/2013
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
Excellent Work!
Description of Work: I enjoy working with Michelle at Larry & Sons. She is informative, quick to reply, and genuinely cares. They treated my home with care and respect upon the service call. I recommend Larry & Sons!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Larry and Sons, Inc.
Sounds like you had a great experience and happy with our service equals a home run thank you for your kind words and trust!
Rick M.
01/2013
5.0
plumbing
 + -1 more
Meet expectations
Description of Work: Very professional
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Larry and Sons, Inc.
Thank you for your review Customer. Members remember just like I get my oil changed in my car at Hamilton Nissan to protect my engine. You can have your heating and cooling system serviced on a regular basis to save energy dollars and extend the life of the unit. Larryandsons.com is the place to start see you soon.
Sandra P.
06/2012
5.0
heating & air conditioning/hvac
 + -1 more
They take care of my furnace and they have also done some plumbing stuff for me. They do remodeling also. They are not cheap but none of them are. They are very prompt and they will come on an emergency basis. They are very good at what they do. They've always been able to fix the problem. Sometimes not the very first time but they can fix it.
Description of Work: I used Larry & Sons to check my furnace. I've been using them for years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Larry and Sons, Inc.
Regularly scheduled maintenance helps save energy dollars and necessary repairs can be found early when they are not impacting or damaging to the equipment. We want our customers to be happy with our service so we guarantee it.
Kent H.
06/2012
1.0
plumbing
 + -1 more
very unprofessional, with little regard for customer's needs UPDATE TO COMPANY RESPONSE: There was no mis-representation in the follow-up as described. If you would have read correctly, I had contacted the Service Manager that I wanted the work completed - there was no delay in the decision but for five minutes...Larry & Sons failed to follow up with me, not vice versa. Please have the facts straight when you are responding.
Description of Work: I have to say it is a rare occasion these days for a company to turn down a $6,000 job, but congratualtions on ther success, as I guess Larry and Sons is too busy to take mine on. Back in early to mid-April (I believe it was April 6), Mike came out to my house to review my area for a bathtub removal/replacement, and to also give me an estimate to add a half-bath down in my basement area. It was on a Friday, and he had said he will get back to me mid-week. I waited for 10- days and called to inquire where he was at with the estimate, and got a full voicemail box. I called the office two more times to let messages for him to call me (understanding that I took a vacation in June to complete this project, so time was of the essence to get scheduled). Finally, on April 20, he called back late Friday afternoon. After mentioning how busy he was, etc., he gave me an estimate that seemed to come off the top of his head, with no true written estimate, just a quote from mid-air. It seemed high, and we discussed and adjusted some things to bring it down to what my budget was. I told him I wanted to talk to my wife about it before I gave the go-ahead. Five minutes after we hung up, I called and left a message that I wanted to go ahead with it, and to give me a call to schedule. No call back Friday (which I understood since it was late), and I called back on Monday and Tuesday and left messages, but no return phone calls. So, my $6,000 project from Larry and Sons was totally ignored and thrown aside. Because of this lack of business courtesy, I could not find anyone who could do it in the timeframe needed (June 11-16). So, I applaud Larry and Sons for being so successful that they do not need any more work, but unfortunatley it put me in a bad situation to prep my house for potential re-sale.
Rating Category
Rating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Larry and Sons, Inc.
I apologize for the follow up error that this client has represented in his review. He was having a great deal of decisions to make and communication with his spouse also with what he wanted in his project and I certainly did not want to become a road block to him progressing. Thank you for your review.
Jim H.
05/2012
2.0
plumbing
 + -1 more
Arrived and said let me look. I need to call back to office. Gave me a figure of $500. It would have been $100 for him showing up.
Description of Work: Installation of 2 bathroom faucets
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0
$500
Response from Larry and Sons, Inc.
One of the great things we practice here at Larry and Sons is upfront pricing. We give the customer a guaranteed no surprises price in writing with customer approval signature before we begin the work. This gives the customer a choice to use us or simply pay the dispatch that was quoted to them on the phone by our 24/7 live CSR before we send the tech to the customer's home. All our prices are in writing and not left to guesswork. Techs always have the help of their service manager to aid in making the customer experience pleasurable and that can mean a call to confirm pricing or multi install potential discounts. Thank you Member for your review.
Marigrace F.
04/2012
1.0
drain cleaning, plumbing
 + 0 more
the plumber that showed up was professional. we had no choice on easter sunday to call in a plumber. all of our sources of water was backing up into the downstairs toliet and shower. the clog was thru the downstairs toilet leading to the outside pipes. we were told in the beginnning of the price for them to come out. $169.99. I could live with that but not until the plumber was done using an electrical snake that we were told if we didn't sign on for a year contract to use them it would cost us over $1000.00 for the day. we were exhausted by then due to the fact of all the clean up and it being a holiday. so of course we signed the contract for 700.00. who wouldn't at that time of desperation. we feel as if we were raped by this company, we have had a contractor in since this date redoing our basement. After the fact of course we were also told by friends they ripped us off. it should not have been more than 400-450 for the job. trust me the worker worked probably for 20 minutes and that included him removing the toiliet. I will never recommend this company for they took serious advantage of us on that day and they knew it.
Description of Work: unclog pipes thru downstairs toliet.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$700
Response from Larry and Sons, Inc.
Easter Sunday morning dispatched a fully stock service truck, journeyman licensed plumbing tech, crisp clean uniform, clean cut, polite, highly trained, background checked, hair screen pre-employment drug screen, random drug screening, 150 hours of training per year, expert customer service, and onsite to help customer with her issue in less that 67 minutes of customer call. The member used some very harsh words that are not justified. The member says she should have paid no more than $450 but dispute everything she paid $505 so we are talking about $55. Because the additional $195 is the cost of the paid services for the HVAC spring and fall equipment tech tune and cleaning. I have already offered the member a refund of her service agreement still allowing the discounted price to stand. There is no fight because I am here to make my customer's happy but hyperbole is not necessary for me to respond. Thank you for your consideration.
Kim P.
04/2012
2.0
plumbing
 + -1 more
We had a pipe leaking behind our bath tub. Since our house is old, we had no access panel. The man from Larry and Son's came and gave us an estimate. Since we were in a bind, we went with them because they were available to do it right then. He made a hole in the wall to access the plumbing. When he was in there he gave us a story of gloom and doom, that there was a ton of work that needed to be done to update the plumbing and that there was "probably" a lot of rot. We asked him to just fix the immediate problem which he did. He then put the access panel on. It did not fit correctly and left a gap. He said they could only fix that, if we went with their company to do the updates "needed" in our bathroom. He was there for about 1 -2 hours and it cost about $1000. We later had the "necessary work" done that Larry and sons said we needed done. We chose to do it for cosmetic reason in the bathroom and to get a new tub. The work that they said was necessary though, it turns out was not even needed in our final project.
Description of Work: We had a plumbing leak in the wall behind our bath Tub. Since our house is older, there was no access panel. The worker cut a hole in our wall to fix the pipe. When he put on the access door, it did not fit properly. He said they could not fix it, unless we had another job done around our house.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$1,000
Barbara M.
03/2012
1.0
plumbing
 + -1 more
He did a good job unclogging it. He was very rude. He over charged me. The coupon that I used didn't save me anything at all. He made a lot of rude comments.
Description of Work: He unclogged my garbage disposal.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Response from Larry and Sons, Inc.
The work order that this member is referring to was actually Oct 30, 2009 for $188 and she took four months to pay it at no additional charge paid Feb 15 2010. No work has been completed for her since her garbage disposal stoppage was taken care of quickly. The coupon stated that we offered at the time was for $50 off when spending more than $200 on any work performed. Since Barbara's work was for less the coupon did not apply. Thank you for your review.
Frankie D.
03/2012
5.0
air duct cleaning
 + -1 more
The pricing was fair. They worked with me regarding the pricing.
Description of Work: They cleaned the air ducts in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Larry and Sons, Inc.
Value and Happy is what we deliver guaranteed. Thank you Member for your review
Yvonne G.
05/2011
1.0
water heater repair
 + -1 more
They are not much. My water has a lot of chemicals in it and is very hard. The machine they sold me lasted about 9 months before I started having problems. I got so tired with dealing with this guy, that I had it removed, and put back in the old-time hot water heater.
Description of Work: They conned me into a buying a tank-less hot-water heater.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
$3,500
Response from Larry and Sons, Inc.
I was in constant contact with the member and personally responding to a call on the fourth of July in the late evening of 2011 to find that she had accidentally turned the power off to the unit from a switch in the garage her builder had installed during construction. Power back on and had not heard from the member till this review. We tested the water and recommended water conditioner for the hard water but the member refused the protection it would give her home from the ill affects of hard water. I was very sorry to hear the member was not happy with her unit which she wanted from a list of options given when replacing her broken water heater some three years before. Thank you Member for your review.
Mindy C.
08/2010
5.0
plumbing, wells
 + 0 more
We were very impressed with Larry & Sons. After having a great deal of trouble with another plumber (Tri County Pump Services), we called Larry & Sons to get another opinion. We talked with the service manager and he was extremely knowledgeable, honest, and up front about their prices and what we could expect from the company. The plumber who they sent out to look at our problem was also very knowledgeable. He took a lot of time to listen to our situation and answer our questions and gave an honest assessment. It was clear that he knew what he was doing and he was very professional and thorough. While they could repair our problem, both the service manager and plumber who came out recommended that we try to work with the company who had originally installed our well pump, as it's under warranty. They could have tried to talk us into spending more money with them, but they did the honest thing and encouraged us to try to work with the original company first. I was very impressed with their honesty and professionalism and will definitely use them for any future plumbing needs we have. I also really appreciate that they are very up front with their pricing. They charged us $39 to come out and look at the problem and told us up front what other diagnostic procedures would cost before doing them. So there were no surprises in what they charged us, unlike the original company we dealt with.
Description of Work: Diagnosing air in our water lines.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Jamie B.
03/2009
2.0
plumbing
 + -1 more
They came and opened the drain without moving all the roots. Said that our drains had basically collapsed, that our tree in the front yard will need to be removed & n ew drains to be laid. That we had ceramic drains when we actually have cast iron drains. The total cost to prevent this would be upwards of $7k. We called other plumbers in the area to get a quote for the work. The replies all said our drains are fine, the drains need snaking every two years. Two months after Larry & Sons did their job, the drains were reblocked. We called Rotorooter. They did the same job for $200, that Larry & Sons are well known for over charging, & that the job was not done properly. Since Rotorooter came we had no problems.
Description of Work: We had a blocked drain on a sunday. They were listed as the biggest plumbing company in our area. We called them to prevent the house being flooded. All of which required a simple snaking of the main drain.
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Service Categories
Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Wells and Pumps,
Air Duct Cleaning,
Water Filtration and Softening,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Sewer Cleaning,
Natural Gas Lines
FAQ
Larry and Sons, Inc. is currently rated 4 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Larry and Sons, Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Larry and Sons, Inc. offers free project estimates.
Yes, Larry and Sons, Inc. offers eco-friendly accreditations.
No, Larry and Sons, Inc. does not offer a senior discount.
Yes, Larry and Sons, Inc. offers emergency services.
Yes, Larry and Sons, Inc. offers warranties.
Larry and Sons, Inc. offers the following services: Hvac contractor, air conditioning repair service, heating contractor, heating repair, air conditioning contractor