Cumberland Valley Heating & Air Conditioning

Tyler, Andy and Austin did a wonderful job installing a new furnace and AC unit at our residence. Very professional and competent. And the job site cleanup was first rate.

Cumberland Valley Heating & Air Conditioning really came through for our family when our older furnace died. Not only did they arrive immediately to troubleshoot our furnace but discovered the heat exchange was cracked, potentially leaking deadly carbon monoxide back into our house. That makes them lifesavers in more ways than one by possibly saving our lives and saving us from freezing by replacing the furnace extremely fast. They also waived the emergency service call fee which really helped us financially. The cost of a new Trane furnace was much less expensive than I ever thought. They definitely have a customer for life.

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Sales person was professional & knowledgeable. Installers were efficient & did good quality work. The cost was high but I got a good quality high efficiency system.

Since we have an attic air handler, we scheduled the work for the Fall so the heat in the attic would not be a problem. The unit was ordered for us in the Spring. Cumberland Valley protected the price and rebate and added the ductwork at minimal additional cost. Other competitors would not do this for us at this price . The two young men they sent were prompt, efficient, and considerate and finished the job ahead of schedule. Our salesperson was excellent. The office personnel filled out all of our paperwork for us to sign with First Energy so we could get our rebate from them. That rebate will lower our cost to about $6200.

They gave me a time frame between 8:00 a.m. and 4:00 p.m. and were supposed to call before they came out. They just showed up around 3:30 in the afternoon. We were out of town so I had to call my dad to get over there right away to meet the guy. The technician couldn't get the AC to take the Freon (sp?) so he left saying we might need to replace the unit. The company called me and said it would cost me $2200 to $2800 to repair/replace the unit. I had another company go out a few days later (I'll submit review for them as well) and they were able to get the unit to take Freon and got the unit cooling again. They said it could still cause us problems or it could be fixed. They would have to take it apart to see (which would cost more money). If it continues to work we don't have a problem. If it stops again, I will NOT be calling Cumberland Valley.

They did this very well. They had the job done within the stated timeframe. Their crew worked hard, were polite and professional. They worked very cleanly. We had to wait couple of weeks to have the work done since they were busy, which was not a problem since we knew about it in advance. I feel the sales rep was not as responsive as I would have liked. I would have to call him and wait a couple of days for a callback.

They are a good company to work with. They have great prices and good service. They also do my annual tune ups. They come twice a year and it is $320. They come in the spring and fall. I also get a discount for having the maintenance plan with them. Overall, I am satisfied with their work.

If I call them, they are usually there within a day. Their prices are very good. I compared prices when I bought my air conditioner and they were very competitive. They did a wonderful job. They are there when they say; they usually show up a little early.