Suburban Generator

While the quality of work was good the provider has a large problem with time and project management. The project took about 3 months longer than originally projected for no particular reason other than inability to manage his schedule in an efficient manner. About 1 month after installation a battery registered low. Am not sure why a new battery would go bad after 1 month but when I called they responded the same day to fix the problem. Hopefully future service calls will go as well.

Did not receive any response.

After moving from Crofton to Crownsville I was greeted by my new neighbors with a warning, “we are the first to lose power and the last to come back on”. I thought that statement was a little exaggerated until a few months later when the power went out for seven days. Due to the length of outage, we eventually threw in the towel and stayed at a hotel. After that unpleasant experience, I felt the odds were in our favor and another outage was unlikely. Wrong! The power went out again for three days. After two unpleasant experiences, the decision was easy and I started researching generators. Having propane for heat, hot water and cooking, I chose a generator size that would power most of the house but not large enough that the system would not exhaust our supply of propane so quickly that a long term outage would not be sustainable. So I chose a 14,000Kw Generac. I received six quotes with varying degrees of installation. Some would only do the electrical but no plumbing. Some provided incorrect advice regarding the county code requirements for the placement of the generator. But in the end, I chose “Suburban Power Services” who provided me with an “all included” turnkey package with a price that beat all the competition. Due to Hurricane Sandy, acquiring a generator was slow at best. But the delay was understandable. The date of the install, two gentlemen (Sean and Tom) arrived early at my door (around 7:15 A.M.). They immediately examined the details of my circuit panels and made certain I would have power to those I chose to have power during an outage. While Sean worked on adjusting the panels and installing Generac’s EZ transfer switch, Tom began working on preparing the site for placement of the generator. Shortly, the generator arrived and both Sean and Tom place the platform and generator in place. They continued to work with Sean doing the internal wiring and Tom setting up the outdoor wiring and programing the generator. In the afternoon, with all the wiring in place, they attached a temporary tank of propane and started the generator after simulating a power outage. It worked like a charm. The actual plumbing of the gas line was completed awaiting the final inspection. In addition to the generator, I purchased the remote monitor providing me with a status of the system and the ability to test the system while standing in my home, panel surge arrestors, extended warranty and an annual maintenance plan. The system is very sturdy and thanks to Suburban Power Services, I expect to receive many years of peace of mind.

Great.

Suburban took an initial deposit to purchase the generator and then scheduled our install for 2-3 weeks out. They sent someone out to pour the concrete pad the day before the install. They contacted our local gas company to upgrade our gas meter. The install took most of the day but it went smoothly. They also showed up the next day to meet with the gas and electrical inspectors. The Suburban personnel were a joy. They always answered their phone, responded quickly to emails, and never failed to give a direct answer to anything. They also take credit cards for payment, even American Express. I wish I could give more details but there's nothing else to it.