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S & S HEATING & AIR

Heating and Air Conditioning

About us

We provide expert installations, sales and service to all major heating and air conditioning equipment, to include humidifiers and electronic air cleaners.

Business highlights

Emergency Services Offered

Services we offer

Routine maintenance , repairs and installations.

Services we don't offer

Duct clleanings or chimney repairs.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
PayPal
Visa

Reviews

4.86 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.8
value
4.9
professionalism
4.6
responsiveness
4.6
punctuality
4.8
Showing 1-6 of 6 reviews

Terry H.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jacquette M.
05/2015
1.0
heating & air conditioning/hvac
  + -1 more
It was horrible! The company forgot where I lived after being 4 hours late. Left a message on my voicemail and then left my area to go do another service. Work was never done.
Description of Work: The provider was unprofessional for many reasons. First this is the second time that my warranty company has used him and he is not prompt and not professional because he did not respoect the fact that I had to ask a friend to take off of work to wait all day to wait for him to come to my house, and never came even after calling him many times. He also complained about getting to the roof of my house. I suggested he use an extension ladder, which many contractors use and he didn't seem keen on the idea. It really took a lot of my time as well as my friends time for no results! Please do not use this contractor and I will report the company to the BBB. Kermit, please hire someone to anser your phone calls while you do the servicing so that you aren't indetated with phone calls and that you are more organized to have the persons information on file so you do not loose the address of properties that you have serviced before. Also, it woudl helpt to have a courtesy call an hour before you come to service someone's house. Also, complianing about someones roof access is not a good start to getting the work they need done. I've had to sleep with my windows up for two days and have had a serious allergy attack while waiting for your service. This should never happen and I reported to my warranty company to agrees that I should not use this company's service in the future. Usually, I am a very flexible person and understand that things happen. However, there is no excuse for what took place. This is America for goodness sake. I've traveled around the world to third world countried and I've gotten better service with limited options than what was provided.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Response from S & S HEATING & AIR
This review is partly true. I was contacted on my cell phone by this customer during the course of the day. She did not have a scheduled appointment and was informed that I would try to fit her in between scheduled calls. She agreed and stated she was at work and could have a friend provide me with access to the home. When I arrived in D.C i called her to get the address of the property, but she did not answer. She call back approximately 45 minutes later and stated "I don't know what happened, I was right here"? When I informed her that I could no longer assist her because of scheduled calls is when the trouble started. Maybe if she had given me the information to the point of contact, instead of being a go between, this problem could have been resolved. When I initially met this home owner she suffered from a electrical short of the thermostat wiring and i installed a wireless thermostat to remedy the problem. She was inform at that time the if there was ever a need to access the rooftop unit, there was going to be a problem because she does not a trap door to the roof, nor is there any immediate access fro the ground. The roff is three stories high and we do not scale walls. This is not the type of customer service we provide, but everyonee is entitled. This customer clearly is upset, but I guess I should curtail from trying to assist unscheduled appointment.

Todd B.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
Kermit to the rescue. He fixed our AC promptly. Living in a condo complex, our AC unit was on the roof and a royal PITA to access. Kermit was able to locate our unit in the farm of AC's on the roof and we were cooling off in no time. Thanks Sand S, will definitely do business with you guys in the future.
Description of Work: Fixed the AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1

Sharon N.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
My Trane Air Conditioning System was leaking and I called my home warranty company and requested S and S Heating and Air. This company had done work for me previously and I was extremely satisfied with the job performed. Kermit Smith has been prompt in his arrival on both occasions, professional, efficient and knowledgeable about the system in my home. He informed me of the exact problems and what actions would be taken to correct the problems.
Description of Work: Chemically cleaned the indoor coil, inspected the outdoor coils for lint and debris, verified the refrigerant pressures, and checked the overall operations. I was reminded to replace the Air Filter monthly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Kimberly C.
08/2010
5.0
heating & air conditioning/hvac
  + -1 more
We spent about $100. It went very well. I would recommend them. They seemed to be honest and prompt. They came over the weekend and they did not charge us extra. Perhaps that was because I told them I found them through Angies List. I am not too sure. We will use them in the future.
Description of Work: We used S & S Heating & Air briefly a few months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kara C.
11/2008
5.0
heating & air conditioning/hvac
  + -1 more
He has been great! He is very punctual and very professional. He is so great to work with.
Description of Work: Kermit has been serving my heating and air for about a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    PO BOX 336, Glenn Dale, MD 20769


    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 PM - 4:30 PM
    Saturday:
    8:00 AM - 2:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    S & S HEATING & AIR is currently rated 4.8 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 PM - 4:30 PM

    Saturday: 8:00 AM - 2:00 PM

    S & S HEATING & AIR accepts the following forms of payment: Check,MasterCard,PayPal,Visa
    No, S & S HEATING & AIR does not offer free project estimates.
    No, S & S HEATING & AIR does not offer eco-friendly accreditations.
    No, S & S HEATING & AIR does not offer a senior discount.
    Yes, S & S HEATING & AIR offers emergency services.
    Yes, S & S HEATING & AIR offers warranties.
    S & S HEATING & AIR offers the following services: Routine maintenance , repairs and installations.
    Duct clleanings or chimney repairs.

    Contact information

    PO BOX 336, Glenn Dale, MD 20769


    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 PM - 4:30 PM
    Saturday:
    8:00 AM - 2:00 PM