Elegant Floor Services

Excellent. I am an Angie's List convert. I have had many experiences where I have turned away from companies because of their poor service. This company did a stellar job. Would highly recommend. Great for those that travel, are busy and don't have a "honey do" person available!

Elegant Floors refinished the hardwood floors in my home. They carefully protected my home from dust and removed all the trash from the job. The shoe moldings were very well mitered and installed. There was some confusion about replacement of damaged boards. Communication with the company was difficult, confused (I got an e-mail regarding repairs that turned out to be for another customer), and the company owner seemed exasperated in dealing with an issue that was, in my opinion, created by lack of project management, and simply a part of any professional service. We discussed replacing several damaged boards and I approved the cost, but the work crew went right ahead and refinished the damaged wood with no comment to me. When I asked why I had not been given the option to have the repairs done ($140 extra in a $2100+ job), I was told, ?it wasn?t on the work order.? Although in the end, the job looks quite good, I feel that I, as a customer, was forced to take on far too much project management. I did everything a homeowner could possibly do to try to get this task done in a timely way. Nonetheless, it took a week longer than it should have and cost me $366 more than it should have (the $140 for the seven boards and $366 extra for labor and an additional coat of polyurethane) If you have a General Contractor, or are willing to be one, Elegant Floors turns out nice work at a fair price. However, I don?t feel that you can buy a complete service and have it completely taken care of by Elegant Floors. I sent this comment to the owner before posting it here, to allow him to comment or explain. He chose not to answer.

They were efficient and thorough. They did good work. I was not here when they came out to do the work. I would tell the others to give Elegant Floor Services a try. I would use their services again in the future.

They were promt, professional and very friendly. It was a great pleasure working with the crew. Thanks.

My overall experience with them was good. They were very professional, they were always on time and they cleaned up behind themselves. That being said, no job is ever perfect. After the work was complete I found a couple nails sticking up out of the floor. The team leader came back to fix this, and I believe the way he took care of it was unprofessional. He simply bent the nails sideways. The job was very well done though, and I am thinking about using again to do the floors in the lower level of my home.

Communications with Elegant Floors was a problem from the beginning. When I asked for a one day change in start date the reaction was hostile and irate. Without time to start over, I thought I could make it work, so I stuck with Elegant. Though I found a way for them to start on time, things continued to fall apart. The estimator and the main office didn't communicate. I asked the estimator if the top layer could be sanded and finished and he said "no problem", which surprised me. The workmen immediately discoverd that the top layer of flooring wasn't salvageable, but that the original floor beneath was in quite good shape. They also immediately removed 100 year old moldings I'd made sure to communicate were not to be removed. The workmen from Elegant then proceeded to show up at 10:30 a.m., take 2 hour lunches, and leave at 4 p.m. for a couple of days. With the job half done the crew disappeared to another job without notice. This delayed the move into my house for a week. When Elegant Floors finally came back to finish, the workmanship on the patches was awful. The boards flex at the ends creating a sharp ridge for people to catch their feet on. They just left some boards behind for a patch they decided not to do. Throughout this disaster, as I tried to get the owner to calmly finish the job as quickly as possible at a reasonable price I could not get the owner of Elegant to effectively engage. I've remodeled 4 houses, hired several floor contractors in the past, and hiring Elegant Floors was the worst experience I've had. A 2-4 day job took 14 days to complete. It will now take almost $2000 to fix their work.

It went well. Their price was fairly good, and the estimate was professional. The gentleman was professional, reassuring, and on time. They had the highest price of the 3 companies I spoke with, but they advised via email that they could adjust the price to be more competitive if necessary.

Elegant Floors gave us the most competitive price in the time frame we wanted and overall we were pleased with the work done - our floors look great. However, after the work was done we noticed that the shoe mouldings they replaced our existing shoe mouldings with were smaller, and consequently we have exposed chipped paint all along the floor which dismayed us as parents of an (then) infant in a old house with lead paint. After we informed them of the problem they came in to look and said that they could not fix the situation since they could not find the same shoe moulding we had. We wish we had known ahead of time so that we could have made an informed decision instead of being surprised.

I was having a lot of other work done and there were frustrations at work and the contractors would drive me crazy. If I had work with Elegant, I would save it up to call them when I had an especially frustrating day because I knew talking to them would put me in a good mood. They would help me, they would be kind, they would keep their word, and they would accommodate me. It was an incredible experience. I worked out the special finish with them because neither of us knew how to get that finish. They did that very accommodatingly and they never charged me extra. I was travelling back and forth and I had an extra difficult time trying to coordinate with people to come and work in my house. They were the most accommodating of everybody. When they said they would come, they came. If I asked them for a favor and told them I could not do something on the day I promised to do it and that I would do it the following day, he would scramble to help accommodate me. I am very grateful for that. They were the least expensive of everybody. Theirs was the best price I got. I wish everybody else was like them. They were exceptional. They were completely punctual. They did excellent work and their work has held up well. They gave great advice and talked me away from expensive finishes. They gave me a lot of information about stuff that even they didn't know about. The owner went and figured out and asked around for the stuff for me. I am very pleased with their product.

I cannot be strenuous enough in my recommendation not to use Elegant. They performed some of the work for which I had hired them. But then they charged my credit card without my authorization for the ENTIRE AMOUNT of the contract, including for work they had not yet performed. I contacted them immediately and figured they would just explain that it was a mistake and reverse the charge. Rather than admitting a mistake, they stuck by the charge and said it was their practice to charge credit cards without authorization. Baffled, I reiterated my request that they reverse the unauthorized charge. But a month after I initially brought the issue to their attention, the charge remains on my credit card and my emails have gone ignored. At no time have they claimed they had my authorization or that the work was complete. If working with a company with integrity with honest and responsive employees, look elsewhere.

I contacted the main branch via email and was very quickly referred to one of their local estimators, Cliff. I reached out to him via email as well on Thursday and he responded quickly. I sent him an email early the next morning about meeting on the following Monday at 7PM. I didn't hear back from him all weekend and all Monday morning. I emailed him again mid-afternoon on Monday to confirm and he finally responded back saying my email got 'buried' over the weekend and that he couldn't do it that night. I asked whether next night would work and he said no and suggested for Saturday. I said I couldn't do Saturday and requested the following Monday. At this point, he once again did not respond. I sent him another email the next day and never heard from him again. Truly unprofessional and unaccommodating.

The company did a fantastic job. The floors look perfect. I had a little trouble understanding the man who was performing the work, but it never really became a problem. The one time I called the central office for clarification, they provided it immediately.

The estimator was one of three estimates I obtained (all from top-rated Angies List companies), and then lowered his estimate to match the same items as my lowest estimate (sanding, staining, and polyurethane). I also got a discount because I found him on Angie's list. It is the only company from which I obtained estimates which proposed a solution to working around my grand piano (for which I paid an additional fee for moving, but far less than it would have cost to bring in independent movers). My husband and I moved all of the other furniture out of the rooms ourselves to keep down the total furniture moving costs. The estimator allowed me the option of using a dust-free sanding, and discussed the benefits of oil-based finish vs. water-based finish (I chose water-based, which is slightly more expensive, but has substantially less fumes). The company offered a high-use finish, which I declined, since I basically only use the living room and dining room for entertaining and holidays. He gave me the option of standard toe-molding, or a slightly-more-expensive finish molding (I opted for the standard toe-molding). We discussed finish types (satin vs. high-gloss) and stain colors. The estimator also told me that, although furniture could be placed back on the floor in 24 hours, I should keep the carpets off for two weeks, to allow the floor to cure properly. The workers were prompt and efficient. After completing the sanding on the first part, they put down the two stain colors I was debating between. After I saw how each looked on the floor, I was able to make a final selection, and the floor was stained that color. (I highly recommend this step, because the stains on the floor look significantly different than they do on the samples.) The workers then completed the dining room and 1/2 of the living room, let that part dry overnight, moved the piano into its proper position the next morning and refinished the remaining portion of the living room. There is no hint of a line between the two sections, and I am delighted with the result.

Excellent job! Before the work, I called based several times with questions and they were very helpful in explaining the process and scheduling. The 2-man crew was on time and started work immediately. They did test patches first thing so I could decide the stain color. The finished product looks even better than I imagined. Wow! I would highly recommend Elegant floors for hardwood floor refinishing.

I was moving out of my condo in NW Washington DC and needed to do some repairs on a tight schedule so that I could list it for sale on the market during an opportune time. I used Angie's List to find this company, Elegant Floor Services, and got in touch with Steve White. The initial experience was fine but over the next few days, I would have trouble getting a hold of him to give him my deposit to secure the services (this should have been my sign...). I left messages with his admin assistant at his office and got no follow-up. I finally managed to get an executed contract and a deposit of ~$300 was taken. On the day the services were to be performed (9/18), I was told the crew would be there between 8:30am and 9am. I waited around for a long time that day and left several messages for Steve on his extension as well as on the main line. I left at least 6 messages pleading for some kind of contact because I was on a very tight schedule and had real estate photographers coming in 2 days later to take photos so the place could immediately go onto the market. On top of the voice mails, I also sent emails asking for some kind of response... and got none. Eventually my realtor came through for me and found me another company that could do it later that week (so I lost one week) and would do it for about $500 more because it was such as rush job now. It got done and then Steve from Elegant Floor Services emailed me 6 days later apologizing and offering me a 15% discount. Obviously I never took him up on that but to date, I still have not been received my deposit back!

Company was responsive. Estimator visited, seemed knowledgeable and discussed process clearly with us. Price came in little high but they adjusted it to be competitive with another bid. They were flexible, punctual and performed the services as described.

This is the second time I have used Elegant for Repair, Finishing and/or installation of wood floor. The two experiences were consistent. The quality is top notch and the floors are awesome. There are two areas where I give them a B instead of an A - Responsiveness and Professionalism. For responsiveness - there was a problem with a Riser that was warped. It took several calls/emails to reach anyone to discuss the issue. Once I did, they were excellent. For Professionalism - the estimator described the floor layout one way, but when the super showed up he said the way we agreed to was not possible because of the way the floor joices were running. I was glad the Super did it right, but bothered that the estimator didn't know the limitations on the installation. Everything else was top notch - The price was good and they had an available crew sooner than expected so they offered me an additional discount if we moved up our date. We agreed and it worked out great. I will use them again for bedroom installation (if we decide to move forward).

The floor looks beautiful. It never shined like it does now. It looks much better than when it was brand new.The guys who came over to do the work were very hard working perfectionists. I am very impressed by the remarkable job they did. it was well worth every penny we paid for it.

Perfect. I will definitely use them in the future.

The guy was very professional and easy to talk to; he was a good salesman. We didn't go with them because their price was high.

They were not the cheapest company we asked for a quote, but they did give us about 10% off their initial quote when we told them a quote from one of their competitors. Basically, what sold us was the estimator's excellent knowledge of the construction of the era (1937), types of flooring and molding. He recommended scotia molding because that would have been the type of molding originally in the house. We later confirmed this when we found some tucked away in a closet. He also astutely recommended that we not try to fix a place inside our closet where a wall had been knocked out and replaced in the floor with a 2x4, stating the cost was not worth the benefit. When the workers came, they were professional, did a very thorough job on every nook and cranny, and left a clean house. The quality floors made a huge difference in our house and they still look great a year later. We would certainly use this company again if we ever needed any flooring services.

I owned an Arts and Crafts bungalow in Illinois before moving to the D.C. area. I refinished the floors in that house myself, so I was aware how difficult sanding hardwood floors can be, which I explained to the salesman. For this job, I replaced the quarter-round and painted the baseboards myself, so all Elegant Floors had to do was sand, stain, and finish the floors. On the first day, the 2-man team arrived on time and got right to work. About two hours into the sanding, their office called them away to another job. On the second day, a different 2-man team arrived. Language was a bit of a problem, but they were both very nice. It was clear to me that because I was told it was a 2-day job, they worked hard to get everything done that last day. In the transition between the living and dining areas, obviously the drum sander was bumped because there's a divit in the floor. The refinishers tried to correct that with the orbital sander, but left wide swoops in the wood. The worst area is the small upstairs hall. Many swooping dents with the orbital sander and some spaces at the door corners look like they weren't sanded at all, just hand scraped. I noticed many tiny bubbles in the finish on the upstairs hall and some of the steps. I requested that these be sanded out and the second team returned and hand sanded and put another finish coat on all the steps and the hall. I am sure that if I asked, Elegant would correct all the problems that I have found, but after washing all the walls and the wood blinds in the house, I'm not willing to create more dust. The color that the team suggested (pecan) is beautiful on my white oak floors. I am happy to finally have refinished the floors in the house and everyone thinks they look beautiful. I assume that because I worked with the quarter-round and baseboard myself, then moved the carpet and furniture in, I found the problem areas whereas most folks probably have Elegant do all that for them and don't find the mistakes. My overall is a C because I had high expectations given all the As on angielist and in the end, it's the quality of the work that should carry the grade.

This was a marvelous crew. They showed up on time and were meticulous in their work. Originally the job had been scheduled for two days, but because of the limited storage space and the need to move lots of items, it took four days. This didn't cause them to blink an eye, and all the work was performed for the original contract price. When finished, the job was beutifully done. This was a week ago and we've been greatly enjoying the finshed product. The workmen were polite, informative and efficient.

They were good. It was a little difficult to get in touch with them. They never called back when they said they were going to. However, they sort of price matched other offers. They came on time and did a good job. Overall, they were excellent. The price was moderate.

They gave me a very reasonable quote, and they were able to fit me into their schedule within a week. They workmen showed up on time, were polite and professional, and did a great job. I did have a question after the work was completed, and no one called me back, but otherwise it was a great experience.