The Tile Shop

Excellent products and incredibly helpful staff - during the sales process. We bought tile for a bathroom remodel and the (then, since departed) assistant store manager said to go ahead and get the tile even though we didn't have a contractor lined up. This made sense to us so we agreed. When we asked about the return policy, she said just to bring back any extra. Fast forward through getting a contractor with availability during covid and our bathroom looks beautiful, approximately 10 months after we originally purchased our tile. Bringing back the extra tile (combination of excess and changes to the design), we were told that we were outside of the 90 day return window. Looking through the store, the same tile is still available. I offered to return it for half the original cost and the current manager said that he was unable to do so due to differences in dye lots and expiration dates. Expiration dates? Umm...OK. Evidently there is an expiration for Wedi products but not the tile. Ultimately, the management of the Glen Burnie, MD store would prefer the perfectly good tile go to the landfill than end up keeping half the sales price and re-selling it again. I will not go to that store again, nor will I recommend it to anyone else. As I said - they have beautiful products and the staff is great as long as there is a sale to be made. I hope this is the exception rather than the rule, but I guess I'll never know.

Extremely ENJOABLE & PRODUCTIVE! Mr. Bradley was great making insightful recommendations and selecting the ideal colors and patterns, he is experienced and very talented! Mike Mahaffy starts the ball rolling with his greeting upon entry and follow through effectively and quickly. JC, is exceptional, he should be in direct SALES, but the other things he does would suffer in his absence, he is a true ASSET for The Tile Shop !

Great experience, discovered quality products and selections! Great demo center with highly motivated, trained and experienced Personnel! OUTSTANDING: customer service provided by warehouse mgr. J.C., this is our 3rd very SUCCESSFUL direct involvement with JC, (Justin C.)! He is totally dedicated to 100% customer satisfaction. He (CJ), is prompt, pleasant and professional. His process is always the same, he locates ordered items, transports with CARE to our transport vehicle, carefully loads all items while inspecting contents to insure accurate order fulfillment and makes sure items are unbroken and in mint condition! Justin C. is a true ASSET and an OUTSTANDING PROFESSIONAL!

The Tile Shop provided the most 'user friendly' experience I have ever enjoyed. Mr. McMillion helped and contributed to each phase of our experience and final selections. They 'The Tile Shop',provided a total overview of the choices and options that exceed our expectations and all of their competitors with their amazing selection. We also have enjoy a very productive relationship with our installing professionals, 'SOLSTICE', 'Kitchen and Bath' installers both Scott and Derrick provided the maximum degree of recommendations and complete Kitchen and Bath options that clearly set themselves totally apart from their competitors ! Solstice 410-451-3456 based in Crofton MD ! If you are considering Bath and Kitchen improvements try the unbeatable OPTION and CHOICES provided by the two enhancement professionals, (The Tile Shop and Solstice Kitchen and Bath). They are both a wonderful contribution and total resolution to your pursuit of enhancing your home for personal enjoyment and maximum RESALE of your home now or in the future !