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The Maids

House Cleaning, Floor Cleaning and Waxing, Window Cleaning,

About us

The Maids of Central Maryland offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed.

Business highlights

16 years of trusted experience

Services we offer

Moving, window, carpet, spring & house cleaning.

Amenities

Free Estimates
Yes
Senior Discount

0%



Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.7178 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
15%
3
4%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 26-50 of 178 reviews

denise F.
11/2014
5.0
house cleaning
  + -1 more
Everything went very well. They cleaned my whole home with the exception of the attic and basement. Very happy with the work they did.
Description of Work: House cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

Response from The Maids
Dear [Member name removed]. I am so happy to hear that you were pleased with your service from The Maids. And I wanted to thank you for taking the time to write such a wonderful review. Thank you for being such a valued customer.

Mark J.
11/2014
5.0
house cleaning
  + -1 more
I like that we've had the same team clean our home for a few years and I've gotten to know them. They are friendly and if I ask them to do anything specifically, they do it. Scheduling is easy and they send between 5-6 crew members. Even though I think that the price is a bit high, they are the best maid service that we've used.
Description of Work: They performed housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$168

Response from The Maids
Dear [Member name removed]. Thank you for taking the time to write such a wonderful review. You have been a valued customer of ours for such a long time. Our girls really enjoy cleaning your home. If you ever have any questions or concerns please give us a call.

Thomas C.
11/2014
4.0
house cleaning
  + -1 more
I didn’t hire them because the quote was higher than they competitors. However, they were very professional, knew the area, and were persistent.
Description of Work: I called them for a quote for housecleaning.

Rating CategoryRating out of 5
value
3.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro

Response from The Maids
Dear (member name). I just wanted to thank you for taking the time to write a review for us. I am sorry to hear you did not use our services. I hope in the future should you ever need a cleaning service again you give us the chance to wow you. Again thank you for the review.

LACEY S.
11/2014
4.0
house cleaning
  + -1 more
It was fantastic. I've used them for several years and in general I'm pleased. Somewhat recently, there was an accident in the house with a spill, which was disappointing. However, they sent a handyman and made everything beautiful again.
Description of Work: They did a full house clean.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Maids
Thank you so much (member name removed) for taking the time to write a review. I am sorry about the spill in your house but pleased we were able to fix it in a timely manor. Thank you for being such a valued customer.

Linda J.
11/2014
5.0
house cleaning
  + -1 more
They are fine. Scheduling is easy, they come every month, and know what time to come. They call the day before to let me know what time they'll be here. They are courteous and I have no complaints.
Description of Work: They clean the whole house.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Maids
[member name removed]. Thank you for taking the time to write a review for us. We look forward to cleaning your house every month and you are a valued customer. If you every have any problems or complaints please feel free to contact us.

James S.
08/2014
5.0
house cleaning
  + -1 more
a wonderful experience from start to finish. from the first inquiry, to discussing the job, to the service delivery, The Maids are the best. The team was professional, thorough, courteous and efficient. I'm afraid to do anything in my house for fear of ruining the beautiful job! Kudos to the whole team.
Description of Work: cleaned the entire house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Response from The Maids
Dear [member name removed], We are beaming this morning. You made our day. Thank you for your glowing review. Our aim is complete customer satisfaction each and every time. With sincere gratitude, Wayne Phillips Owner, The Maids - Central Maryland

Karl K.
08/2014
5.0
house cleaning
  + -1 more
They seem to be pretty thorough and they get the job done quickly.
Description of Work: The Maids of Central Maryland cleaned our house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$227

Response from The Maids
Dear Mr. [removed member name], We are delighted to receive your review. As a customer for a year and a half you know us well and it is particularly gratifying to hear your comments. Thank you very much. With sincere regards, Wayne Phillips Owner, The Maids - Central Maryland

Stephen O.
08/2014
5.0
house cleaning
  + -1 more
They have been very good actually. They were very detail-oriented. They did a real good job of the clean-up. They did little things too that were particularly just kind of like finishing touches of things.
Description of Work: My wife and I have used The Maids-Central Maryland to clean the house.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from The Maids
Dear Mr. [member name removed], Thank you very much for giving us this fantastic review. All of us at The Maids sincerely appreciate it. Please let us know when we can be of service to you again. Sincerely, Wayne Phillips Owner, The Maids - Central Maryland

Wiliam S.
08/2014
5.0
house cleaning
  + -1 more
It was excellent. I love this company. I've used them for 5 years.
Description of Work: They did a total cleaning of my first and second floor. I use them every 2 weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$161

Steve G.
07/2014
5.0
house cleaning
  + -1 more
Great, my house has never been this clean! Very professional and thorough.
Description of Work: Clean my home

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Maids
Dear (member name), We are simply delighted to receive your review of our service. Thank you so much. With much gratitude, Wayne Phillips Owner, The Maids - Central Maryland

Betsy M.
07/2014
5.0
house cleaning
  + -1 more
They are reliable and do a good job but are pricey
Description of Work: Cleans house 1x monthly

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from The Maids
Dear Mrs. [removed member name], Thank you for the positive review. We sincerely appreciate it. It has been a pleasure being your home cleaning service for the last 8 years. If we can be of further service please contact me. Thank you, Cheryl Trader Operations Manager

Joan K.
07/2014
5.0
house cleaning
  + -1 more
They do a great job. I have been very happy with their professionalism, their thoroughness, and their dependability. The teams are always friendly.
Description of Work: Biweekly house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Maids
[member name removed], Thank you for the positive review. It has been a pleasure being your home cleaning service since 2008. If you need anything please feel free to contact us. Thank you, Cheryl Trader Operations Manager

Rodney J.
07/2014
5.0
floor cleaning, house cleaning
  + 0 more
Our team did a very good job. They are cheerful, helpful, and flexible.
Description of Work: Light house cleaning: vacuuming, dust, mop kitchen floors, cleaned bathrooms, etc.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$147

Response from The Maids
Dear [member name removed], Thank you very much for your positive review. We sincerly appreciate it. Please contact us if you if we can be of further service. Thank you, Cheryl Trader Operations Manager

Mary A M.
07/2014
5.0
house cleaning
  + -1 more
Dusted,vacuumed and straightened up.
Description of Work: Cleaned the entire house.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Sally Y.
07/2014
5.0
house cleaning
  + -1 more
Some teams are better than others. All respond promptly to any problems. It is usually easy to make changes my clean day or to change what rooms are cleaned. The price is right for the service. My current team would get an A. Overall I would give an A. One team had a problem letting me or the office know of delays. At my request I got another team within 2 cleans.
Description of Work: routine housecleaning for the last 24 years

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from The Maids
{removed member name}, Thank you for the positive review. It has been a pleasure being your home cleaning service since 1997. It is customers like you that make our job so enjoyable. If we can be of further service please contact us. Thank you, Cheryl Trader Operations Manager

Sean P.
06/2014
5.0
house cleaning
  + -1 more
This was my first time using a cleaning service and I was very impressed! We had signed the lease on a house and were moving in in a few days, and weren't going to have time to give it a good deep clean. I submitted a request via the website for a quote, and received a call within an hour or 2. The woman I spoke with on the phone was very friendly and went through a very thorough list of what the cleaning crew would dofor a move-in clean. She gave me an estimate of 2 hours for a 4 person team and was able to set me up with an appointment on fairly short notice, which I really appreciated. The crew showed up right at the end of the quoted time frame - I wouldn't have minded earlier but hey... I was quoted a time frame and they definitely hit it, so I can't complain about that! They went to work *immediately*, while the team lead asked me to show her around and explain what I would like done in each room. I was dubious 4 people would be able to clean a 4 bed/3 bath house in 2 hours but they were definitely hustling. Ultimately, they actually ended up finishing 15 minutes early! The team lead had me walk around and check everything, and asked me multiple times if I was satisfied with the quality of work - I most certainly was! They hit a lot of places I thought for sure would be missed - tops of door frames, tops of outlet covers, window frames, baseboards in corners, etc... all cleaned. I was really impressed with the attention to detail. A fair warning though - they don't do walls. Mine had some marks and smudges on them that I hoped they'd take care of but... not a big deal, really. I was very happy with the whole experience - from the initial quote through the call I received a few days later just to check in and make sure I was happy. I would absolutely recommend The Maids to friends! Thank you!
Description of Work: Move-in cleaning. Very thorough, deep clean. From the floors and baseboards, to the vents and fans, inside the oven, fridge, cabinets and drawers... Excellent attention to detail

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$268.48

toni R.
06/2014
5.0
house cleaning
  + -1 more
They performed a deep house cleaning and where prompt and professional. The Maids where very nice they did an excellent Job!!I have tired other cleaning services before but have found them to be not has professional.
Description of Work: The Maids Did a spring cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$186

Response from The Maids
Dear [member name removed], Thank you for your excellent report on our service. We sincerely appreciate your business. If I can ever be of service to you please let me know, Sincerely, Wayne Phillips Owner, The Maids of Central Maryland

Robert P.
04/2014
5.0
house cleaning
  + -1 more
Great. The house hasn't been this clean in years. They didn't miss a spot!!
Description of Work: Cleaned entire house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Response from The Maids
Dear [removed member name], Thank for your review of our service. It was short, sweet and very much appreciated! Please let me know if there is ever anything I can do for you. Sincerely, Wayne Phillips Owner The Maids - Central Maryland

Nancy R.
04/2014
5.0
house cleaning
  + -1 more
Team 10 from The Maids came to clean my house on April 8, 2014. I have a 4 bedroom house. The Team consisted of 4 people with one designated Team Leader. I am very particular about a clean house and everything in its place. I have had other cleaning services in the past but always ended up cancelling the service because I was not satisfied with the results they provided. Since I keep my house very clean and neat, I honestly felt that many of them took short cuts and didn?t do everything that they advertised that they would do. I must say that I was thoroughly satisfied with the efforts of Team 10 from the Maids. They were very organized in terms of the location of the house where each of them would clean. They arrived during the designated time frame and I recall that they were here for the first clean for about 2 hours which is a total of 8 hours, counting 4 people. In addition to performing a thorough cleaning, all of them were very friendly and cheerful. When they were done, the Team Leader asked me to look throughout the house and let them know if everything was cleaned to my satisfaction. I took a look around and was very pleased with the outcome. The house had that clean, fresh smell, not one that reeks of ammonia or harsh chemical cleaners. At the end, I received a small pocketed folder which included a card with The Maids phone number, a small notepad, the pricing for future cleaning services, a brochure about the company and another insert which provides the email addresses for all the management personnel. This demonstrates the level of thoroughness and communication that this company clearly embodies. I have scheduled another cleaning and would highly recommend The Maids for your future cleaning needs.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255.14

Response from The Maids
Dear [member name removed], Thank you for your very kind review. It is gratifying for us to receive positive feedback on our work. We hope to have you as a completely satisifed customer for a long time. Please let me know if there is ever anything I can do for you. Sincerely, Wayne Phillips Owner The Maids - Central Maryland

Desiree S.
03/2014
5.0
house cleaning
  + -1 more
The Maids performed all the services promised - loaded dishwasher, collected trash, made beds, vacuumed, dusted, cleaned floors, kitchen and bathrooms. They did an excellent job overall. I like that they bring all cleaning supplies with them.
Description of Work: First clean

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Maids
Dear [member name removed], Thank you very much for your review. We sincerely appreciate it. Our goal is for you to be completely satisfied. If we ever fall short of that goal please do not hesitate to let us know. Sincerely, Wayne Phillips Owner, The Maids Central Maryland

John and Kathi B.
03/2014
5.0
house cleaning
  + -1 more
they are very prompt and let us know when they will be here, very thorough, excellent cleaning, very careful and trust worthy. They provide an outstanding service
Description of Work: housecleaning twice a month

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Maids
Dear [removed members name], Thank you for your excellent review of our service. It is most rewarding to have a long term customer give this type of review. It speaks volumes that nearly 5 years into our relationship you still feel as you do. I and my team cannot thank you enough. With most sincere gratitude. Wayne Phillips, Owner The Maids Central Maryland

Lori A.
02/2014
3.0
house cleaning
  + -1 more
And, the operations manager was not willing to work with me to schedule another appt. She simply ignored my last email. When I called the office another time, the scheduler behaved as if they were not interested in my business, stating they did not have any open appointments.
Description of Work: Cleaned house. They did a good job, once they finally arrived.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0

$300

Response from The Maids
Dear member, I am terribly sorry for the impression you have of us. Our goal is for every customer we make contact with to be completely satisfied. I would love to speak with you personally to gain a better understanding of what you experienced. Please accept my apology. I do hope that we could work together again sometime. With sincere regrets. Wayne Phillips, Owner The Maids Central Maryland. 410-761-7300

Scott M.
01/2014
5.0
house cleaning
  + -1 more
Do a great job that holds for the month. I'd have them come over every other week but the pricing structure makes that a little more expensive than I can afford. Would recommend them to anyone.
Description of Work: A team of 4 visits every month for about three hours.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$206

Response from The Maids
[removed member name] Thank you very much for the excellent review you gave us. In this age of internet reviews greatly influencing purchase decisions it is invaluable to us. Thank you also for using our service on a regular basis. If I can ever be of service please let me know. With warm regards, Wayne Phillips Owner The Maids - Central Maryland

Mary Lou F.
01/2014
5.0
house cleaning
  + -1 more
They do a good job, especially the kitchen and bathrooms.
Description of Work: I use this service for cleaning every 2 weeks for the past 3 years.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158.4

Response from The Maids
Dear member, First of all let me thank you for your loyal patronage. With almost three years in our relationship it is quite uplifting for us to receive this excellent review on Angie's List. If I can ever be of service to you please let me know. Warm regards, Wayne Phillips Owner, The Maids - Central Maryland

Paul F.
01/2014
5.0
house cleaning
  + -1 more
Have been using for the last several months and have been quite pleased with service
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from The Maids
[removed member name] Thank you for giving us a great review on Angie's List. Your complete satisfaction is our number 1 goal. Please let me know if there is anything I can do for you. With sincere gratitude from all of us at The Maids. Wayne Phillips Owner, The Maids - Central Maryland

Contact information

7170 E Furnace Branch Rd, Glen Burnie, MD 21060

http://www.maidsmd.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing


Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Blind Cleaning,
Veterinarians,
Drapery Cleaning

FAQ

The Maids is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

The Maids accepts the following forms of payment: Check,MasterCard,Visa
Yes, The Maids offers free project estimates.
Yes, The Maids offers eco-friendly accreditations.
Yes, The Maids offers a 0% senior discount.
No, The Maids does not offer emergency services.
No, The Maids does not offer warranties.
The Maids offers the following services: Moving, window, carpet, spring & house cleaning.

Contact information

7170 E Furnace Branch Rd, Glen Burnie, MD 21060

http://www.maidsmd.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed