Stanek Windows

January 2014, I had Great Day Improvements (formerly Patio Enclosures) install an 18x12 glass enclosure on my existing deck. Prior to any work being performed, their represented required the deck to be re-enforced. This work was completed by an outside contractor. The day finally came to install the enclosure. I was caught by surprise to see a foam knee walk the entire length of the wall. It was discussed with the salesperson that the foam knee wall should had only been half of that wall. He stated that he misunderstood and mistakes do happen. We can just have them cut in two windows. The installers agreed that they could cut in the windows but it will not look like the others. Needlessly to say, I did not have the windows incorporated into the side wall. That was my first sign of things were not going to be smooth. Throughout the process, I noted questionable workmanship and spoke the installers. I took pictures from the beginning to the end. Each time I addressed the installers, they responded with, ?This is not a finished product. It will be perfect when completed?. The next day I noticed several areas where they placed putty. The framing in some areas were cut short so they decided to putty the imperfection which still appears as an imperfection. At this point, I requested no more work to be performed until I met with a manager. The manager came out and once again I heard, ?This is not a finished product. All my concerns will be addressed. Everything has a lifetime warranty.? By the way, I have never received any warranty papers that should had been in my possession before the start of the project. The roofing and the gutter system was installed to my amazement. The gutter system was installed to cut across my kitchen window. I question the installer once again. He exclaimed, ?There was no other way of doing this. I can only install what is given to me. The roofing is not over the window it is only the gutter and there should not be any problems in cleaning the window or changing out the window if need be.? What!? Really?! During the walkthrough, I pointed out a few minor issues and their way of handling most was to cover the problem with putty. It was requested that the salesperson or manager to be present during the walkthrough neither one did which was disappointing. Over a few days, more issues were noticed. Besides the gutter system crossing over my window, the system was installed on a slant and the corners are not flush against the roof allowing water to leak down the corners. My existing downspout was cut to allow the water to flow to the new roof instead of tying the two systems together. There are some exposed screws on the downspouts that could become a potential problem. The roof is not leveled and was poorly installed due to the deck itself being slightly unleveled. Prior to installation, I was given recommendations from Patio Enclosures to improve the deck for the enclosure. No one mentioned that the deck was unleveled which will cause for an unsquared foundation leading to an unleveled roof. During the installation, my existing siding was cut. Unfortunately the process was not explained to my so that I would know what to expect. After completion, it was noticed that the siding was not reinstalled properly. The siding above the roof is not secure allowing for water and environmental elements to gather and damage the structure. One of the double sliding doors will not glide with ease. This is probably due to the bottom frame being bent during installation. One morning I heard a loud banging noise so I looked out the window to see what the installers were doing. They were actually banging the sliding glass door on the deck flooring. It is very noticeable that the doors are not straight. The seam where the gable meets at the peak is very noticeable and putty is seen hanging over the edge of the roof. The post itself has a large dent and shows other imperfections. After this frustrating process and not wanting to deal with the local branch, I checked the BBB site and discovered other complaints and the corporate contact information. I contacted the corporate office and spoke with the operations manager on 5 February. He requested pictures of the issues in which I sent on 7 February. For the following three weeks, I heard nothing from him; I even called and left messages?nothing until the 25 February when I decided to call once again after seeking legal counsel. He claimed that he did not see an email from be but was able to find it while speaking to me on the phone. He stated that he will call the local office to have the concerns addressed. As of this submission, no one from the local office has attempted to contact me. This leaves me with a structure that was poorly constructed, and a company with extremely poor customer service. On 18 March the general manager came out to my residence. He took notes of the many issues and offered to install shingles to pacify the issue with the knee wall. When I told him that he could install the shingles, he stated ONLY IF I DROPPED THE COMPLAINTS. This was not by far what we had agreed upon and I refused to drop the complaints...hence my current post. On 3 April 2014, their installers entered my property without prior authorization, they cut the roof, and poorly reattached the gutter system. My orginal siding was damaged through the process. This company deals with cookie cutter installers. They lack the skill of making corrections as needed to produce a nicely finished product. If they were able to think out of the box during the process, numerous errors would had not taken place. They once again performed horribly trying to correct mistakes. Once I figure out how to attach photos, I will so that others will not have to suffer as I did. I have since filed a complaint with Maryland Home Improvement Commission (MHIC). Please View BBB for further comments and responses. Buyers Beware