SERVPRO OF GLEN BURNIE

My basement flooded from a water main break with 3 inches of water. I called them early morning and they were onsite and working by 11AM! Very responsive. Jumped right in and started moving things and assessing damage. Started in one corner and blocked items off the floor, moved them around as necessary and vacuumed water out to start and systematically working all the way around the whole basement, cleaning as they went and determining salvage potential for soaked items. Very careful and professional as they went about their work. Asked questions when needed but for the most part just quietly went about taking care of the situation with really no effort from me. This was especially helpful to me as I was right in the middle of a critical customer telecon for 4 hours while all this was going on and they made it so much less stressful to be dealing with the water issue in the middle of that. They saved any items in a set aside area that were likely insurance claims so it made it easy for me to go through it after they left. They bagged up completely unsavagable and water soaked items telling me about them as needed and then placed them outside. Once the general water mess was cleaned up, they set up fans and dehumdifiers all over the basement and left them for 3 days to dry the basement out. They stopped by each day to a**** the progress and rearrange the equipment as necessary. They also gathered up several area rugs including a a couple of rugs we purchased in Morocco and took them separately to their warehouse to lay them out and dry and clean them. That took about a week and then they brought them back clean and dry and wrapped in paper as good as new. Overall, I was very impressed with their professionalism and the way they just went about taking care of things without my needing to do a lot of supervision. I had never had to use a service like this before and I wasn't sure what to expect but they did a great job and I would hire them again in the future. They worked all the paperwork with the insurance company after I paid my deductible so I didn't even have to do much there either.

They had two men out for 2 1/2 days. Their green products were infective at cleaning the smoke damage. I was able to clean more with a bucket of bleach and a mop. We told the owner we were not satisfied with the work, and he would not come out to inspect the finished results. They sent a fax immediately threatening to bring us to court. We just decided to settle and not bother with them anymore, and we finished the cleaning ourselves. The house still smells like smoke. I would never get a company that uses green cleaners because it does not work.