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Sears

Appliance Repair, Hardware & Home Improvement Stores, Appliance Sales and Installation,

About us

See website for more details & services.

Services we offer

Appliances, Baby, Beauty, Bed & Bath, Clothing, Fitness & Sports, For the Home, Jewelry, Lawn & Garden, Outdoor Living, Shoes, Tools, Toys & Games, Parts & Services.

Reviews

3.312 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
42%
4
17%
3
0%
2
8%
1
33%


Rating CategoryRating out of 5
quality
3.1
value
3.5
professionalism
3.4
responsiveness
3.2
punctuality
3.6
Showing 1-12 of 12 reviews

Vanessa S.
09/2017
1.0
appliance repair, small appliance repair, appliance sales, home improvement stores
  + 2 more
Refrigerator arrived with a dent in the freezer door. No problem. Mistakes happen. I called Sears immediately. They offered to send partial refund or replace it and I accepted the refund. I called a couple weeks later to tell them that I did not receive check. They said that they can not now send a check because they have no record of complaints made 30 days in the past. Their computer automatically wipes out records after 30 days. The warranty I purchased was also not helpful to fix door. So I was left with a new dented refrigerator that I paid someone to install. I called again, assuming I first spoke with an ill-informed customer care person. I couldn't believe that Sears would deliver a refrigerator with a dent in the door and stand behind that. No luck. She confirmed what the first customer care representative said. Over time I called a third and forth time. No one that I spoke to has been helpful. If anything, I got the distinct feeling (after speaking with four separate people) that the customer care are trained to pacify customers if they call within 24 hours of delivery, and then afterwards when calls come in, to immediately find reasons (early in the phone call) to not help. I am grateful that it is only a small dent. It's only an aesthetic concern. But the experience has taught me that Sears does not stand behind their warehouse and delivery services.
Description of Work: Delivery of Refrigerator

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$1,500

Dennis L.
09/2017
5.0
appliance sales
  + -1 more
It was delivered and they took the old one away. It was very easily available, it was on sale. Actually, I went up to the store a few times before I talked to a salesman, so I knew what I wanted, so it went very smoothly. Delivery was great, they came a little earlier than they said they'd be and I was actually still cleaning out the old one, so they helped me in order to take it away. The whole exchange of refrigerators didn't take long at all. They got the old one out and new one in and set up and they were gone. I haven't had any problems with it since. I'd give them all "A's". I certainly would purchase appliances from them in the future.
Description of Work: Replaced refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Lindy L.
11/2015
5.0
appliance repair
  + -1 more
It was really fast and really good.
Description of Work: They repaired our washer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$226

Colin M.
08/2015
5.0
home improvement stores
  + -1 more
unknown
Description of Work: I purchased a ratchet set from them.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sherri L.
06/2015
4.0
handyman service
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$2,600

Cynthia W.
01/2015
4.0
air duct cleaning
  + -1 more
It turned out cheaper. There would have been an addition but I didn't get charged extra because it was a groupon special. When they finished they were trying to sell me like repair plans or everything else that they found.
Description of Work: I've used Sears for air duct and vent cleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Andrea P.
07/2014
1.0
appliance repair
  + -1 more
Freezer keeps building up with frost on inside. (happened before) and thought it was a defrost problem. No, the service person said, you have to Vaseline the outside of the rubber panel, and pull the door by the middle of the arm, and move the inside of the drawers and make sure they are perfectly aligned each time.
Description of Work: Look at freezer that had frost in it.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$75

Wayne J.
05/2014
1.0
appliance repair
  + -1 more
They were late and never called to indicate that they would not make the 4 hour window that they initially indicated. Then, the service tech was a real unprofessional grump. Price was sky high to do the work. Stay away folks. These people are no good.
Description of Work: Replaced ice maker.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$400

Deborah C.
04/2014
2.0
appliance repair
  + -1 more
unknown
Description of Work: They never showed up and then I called. They were to be here between 8 and 5pm. I had to call 6:30 pm and ask when they were coming. The provider called me at 7pm and ask me if I wanted him to come when he was finished his current |Job. After waiting around all day I was quite disgusted and told him it was too late.i went online for repair. I don't know the store I spoke to.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0


HOWARD H.
02/2014
1.0
appliance repair
  + -1 more
It was a nightmare dealing with Sears.
Description of Work: I had my dishwasher repaired by Sear, but in the process, they ruined my wooden floor. I had to sue them to get money from them to replace my floor.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Steve K.
02/2013
5.0
appliance repair
  + -1 more
They provide warranty repair as well. They do major appliances too.
Description of Work: I used Sears for treadmill repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Dyan R.
01/2013
5.0
appliance repair
  + -1 more
I liked that they had options for us to choose from so we did not have to choose a really expensive model if we didn't want to. There were lots of options. The sales representative listened to our needs and he didn't try and pressure us to purchase a unit that was more expensive than what we needed.
Description of Work: Sears installed a HVAC and heating unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$4,600

    Contact information

    7900 Ritchie Hwy, Glen Burnie, MD 21061

    www.sears.com

    Service hours

    Sunday:
    11:00 AM - 6:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Hardware & Home Improvement Stores,
    Appliance Sales and Installation,
    Air Duct Cleaning,
    Appliance Repair - Small,
    Handyman Services,
    Auto Accessories,
    Rentals - Equipment,
    Toy Repair,
    Jewelry Sales/Design/Repair

    FAQ

    Sears is currently rated 3.3 overall out of 5.

    Sunday: 11:00 AM - 6:00 PM

    Monday: 10:00 AM - 9:00 PM

    Tuesday: 10:00 AM - 9:00 PM

    Wednesday: 10:00 AM - 9:00 PM

    Thursday: 10:00 AM - 9:00 PM

    Friday: 10:00 AM - 9:00 PM

    Saturday: 10:00 AM - 9:00 PM

    No, Sears does not offer free project estimates.
    No, Sears does not offer eco-friendly accreditations.
    No, Sears does not offer a senior discount.
    No, Sears does not offer emergency services.
    No, Sears does not offer warranties.
    Sears offers the following services: Appliances, Baby, Beauty, Bed & Bath, Clothing, Fitness & Sports, For the Home, Jewelry, Lawn & Garden, Outdoor Living, Shoes, Tools, Toys & Games, Parts & Services.

    Contact information

    7900 Ritchie Hwy, Glen Burnie, MD 21061

    www.sears.com

    Service hours

    Sunday:
    11:00 AM - 6:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 9:00 PM