House Transformers, Inc.

Repairs were done quickly ( next day) after receiving estimate and authorizing the repair. Great value for the work done. Pleasant and professional service.

They did a great job.

The day before they were supposed to start I received an email stating that they made a mistake on the square footage of the roof and the estimate would now be 1/3 more than what was quoted. Apparently they only use the satellite program to confirm the roof size once they get the job. Since their price was still somewhat cheaper than another quote, I proceeded after I verified that the new measurements were accurate. The job took 3-1/2 days instead of two (I guess because the roof was larger than they estimated). I would have given four stars but for the mistake in the estimate. I took off another half star because the clean up could have been better (still some debris and nails turning up even after 3 weeks now). I took off another half star because they were supposed to come back and paint some flashing black but they have not done so and it has been about 3 weeks now. Their abilities seem better on the back end (labor and machinery) than on the front end (sales and customer service). They appear to need more help in that department. In the end, the did get the job done and if the shingles do end up "settling" over time I will be happy with the project.

They did a great job. They were very personable and they explained everything to me.

They initially came and promised to return when the insurance guy came. Neither did they turn up now returned my calls. Now I have to find another company.

Update: Merchant eventually repaired the damage, and appears to be holding up. Not as smooth experience as I had hoped, however in the end it appears they came through. Quote and install went well, although we were told they have four of their own crews that perform the work,it appears the crew that did the installation was subcontracted. 24hrs after the install, neighbor's siding started peeling because it was not put back in place properly during the installation of the flashing with the neighbors adjacent roof/wall. (townhome) An in-house crew appeared within 48 hours to perform the original repair which was to improperly nail the siding back in the middle of a siding panel. Needless to say, nails popped within 24hours and may have damaged the siding. My neighbor is upset, we have been told on 3 different occasions a repair crew would be out (warm/clear weather), it is now snowing with additional damage to more vinyl panels and trim and looking at nearly $1000 of damage according to a 3rd party that has looked at the damage. Noise is keeping multiple families and a baby awake. Pictures and videos have been sent to merchant. Still waiting for a resolution from Transformers. They do have a work warranty and a 48 response promise, however thus far (nearly 2 weeks since the issue has been communicated) it does not appear to have materialized as promised. Buyer beware. Will try to provide an update when/if this issue is resolved.

Men who actually repaired work was very professional.

The company came to my home and provided a great estimate for the work and was available to start the project the next day. They gave me a great warranty for the roof and labor. They were professional and provided great customer service. I would definitely recommend them to others.

I'd hire them again. They provided an estimate to replace a substantial portion of our roof to fix a leak. ON arrival they spent time, found the leak, repaired it, and dropped the repair price significantly! I saved thousands.

Best price option with included discount on gutter guards for our new gutters. Salesman was friendly and professional. Work done well and cleanly in one day.

Good local company