Bugout Termite & Pest Control Inc

Pest Control

About us

Servicing the greater baltimore area since 1988, bugout termite & pest control, inc. Is committed to providing the safest and best customer service. Call for a free phone estimate today. A technician can explain any service needs and products to you with a thorough inspection of your home. Bugout termite & pest control, inc. Has a dedicated and professional staff striving to deal with your needs, no matter how big or small. We will go the extra mile to get the job done. Our service and reliability has separated us from the competition. We not only get the job done right, and efficiently, but we will be on time. Customer satisfaction and safety are our priorities. Award winning.

Business highlights

36 years of trusted experience

Services we offer

Extermination & pest control. Termites, roaches, waterbugs, fleas, bees, rats, mice, earwigs,ants & ticks.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.985 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
5%
3
1%
2
1%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 1-25 of 85 reviews

Donna C.
08/2018
5.0
pest control
  + -1 more
It took two times to get rid of the little buggers but they are gone! We figured it would take at least two tries as it was a lot of yellow jackets going in and out. We are very happy with BugOut and highly recommend. On time, professional, neat and clean. Very happy!
Description of Work: Yellow jackets were building a nest between house and siding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth K.
05/2018
5.0
pest control
  + -1 more
I am delighted to have had Bugout recommended to me (by more than a few people) as we'd received one estimate already in the course of the home inspection and we needed a 2nd one. Bugout was able to send someone out the next day, and after inspection and an estimate, they got the job and scheduled installation for the very next day. The Bugout representative who came to inspect and provide the estimate happened to be the founder and owner of the company, Troy Wiggington, Sr. Not only was he very knowledgeable, with a long history in the field, but he was also very practical and straight-forward in his assessment and treatment plan, both of which made more sense than what the other company had proposed. I very much appreciate the philosophy which Mr. Wiggington follows with his business. I would hire them again (except I'm relocating to another state) and I highly recommend this company to anyone considering pest treatment. They were professional, considerate, timely and straight-forward, and they will deal fairly with you while ridding you of your pest problem.
Description of Work: Inspection and treatment for wood boring insects for pending home sale.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

John T.
12/2017
5.0
pest control
  + -1 more
Overall a job well done. Not sure how they could have done better.
Description of Work: We had a wasp nest in the roots of a bush and they got rid of them and didn't hurt the bush.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Bugout Termite & Pest Control Inc
Thank you for your time, and reviewing our company. We appreciate your business, and we look forward to serving you again with any/all of your pest control needs! Thank you again!

Hope T.
09/2017
5.0
pest control
  + -1 more
When I was faced with my bug and rodent issue, I was embarrassed. If I had known sooner how sensitive, compassionate, and nonjudgemental Bugout was I would have had them gone sooner! Troy was so open minded and friendly. He was early and I loved the price. They don't lock you into a contract and they get the job done quick! I would not go to anyone else. Stand up people!
Description of Work: I have used Bugout for a roach infestation and rat issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Bugout Termite & Pest Control Inc
Thank you for your positive review! We appreciate your business, and we look forward to serving you with any of your pest control needs! Thank you again!

Heidi A.
05/2017
5.0
pest control
  + -1 more
Troy was very informative, helpful and a good sport as I freaked out when it was confirmed we had termites and they were in our foyer. They were able to come out the next day to install the Sentricon bait system in the house and also installed 26 perimeter bait stations outside the house. They came back 30 days later to check the bait systems and it was confirmed the termites were taking the bait. About 5 weeks later, it was confirmed that the termites were gone from inside the house and the indoor bait system was removed. A year after the initial treatment, they came back to inspect and service the outside bait system.
Description of Work: Termite identification and treatment plan

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$945

Brasilia A.
04/2017
5.0
pest control
  + -1 more
Everything was efficiently done and professionally taken care of in a timely fashion.
Description of Work: I needed a extermination service for my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

lisa S.
03/2017
5.0
pest control
  + -1 more
good--honest local company. very informative.
Description of Work: termite inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Stewart S.
03/2017
5.0
pest control
  + -1 more
We had some ground bees burrowing under the house. I thought the service was very good! He was able to get rid of them the first time (2015), but the following year they came back. He was able to get rid of them both times. He plugged up all the holes that the bees created. I would recommend them to anyone, and you should take a good look at this company!
Description of Work: I had them eradicate some bees at my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Mark L.
05/2016
2.0
pest control
  + -1 more
I no longer use this company since they were unwilling to work with me on what was obviously a miscommunication between the front office and technician.
Description of Work: I had been a loyal customer of Bugout for a few years. I had them come out and install a mouse trap/bait system. The tech told me that the office would reach out to me to schedule the next trap baiting. A few months later I realized that I had not heard back from Bugout to schedule the re-baiting of the traps. I called them, and they told me that since it had been more than 3 months, I would have to pay the entire fee of having the traps put out instead of the re-bait. Even when I explained that the tech had indicated they would call me to schedule, they were insistent that since the tech had not put it in the notes (how is that my fault?), that it was my responsibility to have called them to schedule. Total miscommunication, and they were unwilling to work with me even though it was only a few days over their 3 month requirement.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0

$125

Response from Bugout Termite & Pest Control Inc
Mr. [Member Name Removed], I do first want to state that I'm sorry I'm not familiar with your name as we dealt with Ms. [Removed Member Name] for services. However, we are sorry to hear that you are dissatisfied. I looked back on our records and saw the last treatment was on April 7, 2015, over one year ago. On July 8, 2015, Ms. [Removed Member Name] contacted our office stating she had not received a phone call from us to schedule a follow up visit for replenishment of bait however, there was nothing documented on the invoice from 4/7/15 to indicate a phone call to her to schedule that follow up and we do apologize for that. When we spoke with Ms. [Removed Member Name] we did run her concerns by management and even though she had passed the 90 day follow up charge and would then technically be back to an initial, we told her we would honor that follow up due to the miscommunication. At that time, she had told us she would have to think about it and would call back if she wished to schedule. We never did hear back from Ms. [Removed Member Name] so that is where the situation was left. I also noticed that Ms. [Removed Member Name] is still in fact a current customer of ours, just renewing a service with us in January of 2016. Customer service is #1 priority to us. As always, please feel free to contact our office with any further questions or concerns, and we would be glad to assist you.

Keith T.
04/2016
5.0
pest control
  + -1 more
Ben arrived within given time frame. Wore booties inside house. Thorough inspection. Informative details regarding extermination and results.
Description of Work: Set mice baits

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Gary G.
03/2016
5.0
pest control
  + -1 more
I called a handyman to repair a wall in my basement which was deteriorating. He found that the damage was due to termites. I consulted Angie's list and found that Bugout was one of the highest rated pest control firms in my area. I called Bugout and told them about my problem. Troy came out immediately and inspected the damage while the wall was still open. He suggested spot treatment of three possible entrance routes and the installation of a Sentricon perimeter system. I thought his proposal made perfect sense, his price was quite reasonable given what other providers were charging for similar services, and he was extremely responsive in doing the work and taking care of the problem. Given the previous reviews I expected quality service and a reasonable price. That is exactly what I received. I could not have been more pleased with the quality of their work and their attention to customer service.
Description of Work: Performed a complete inspection of my house, spot treated for termites, and installed a Sentricon perimeter system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$734.4

Darlene P.
09/2015
5.0
pest control
  + -1 more
After noticing that a porch column and wooden shutter seemed hollow, we found hundreds of eggs beneath our front doormat. We thought that we might have a termite problem. Our technician, Matthew, was on time, thorough and very informative. He immediately identified the eggs as being an ant problem, and the soft wood due to water damage. To allay our worst fears, he allowed us to accompany him as he inspected the outside property, the entire basement and every room in the house. After treating for the ant problem, he told us about termite prevention and left us with information should we decide to do that at some later date. He did not pressure us into buying anything. We would use this company again.
Description of Work: Pest control

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Lee M.
09/2015
5.0
pest control
  + -1 more
Passed with no problems found. Troy explained the process of everything he checked and explained the areas that have been historically problem areas in this type of house in this area and he checked those areas especially carefully. We appreciate he honesty and would definitely use his company again if we ever need it.
Description of Work: Termite inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$72

Byshe H.
08/2015
5.0
pest control
  + -1 more
The tech was very knowledgeable and saved me money. I've called the bigger name places before, but this was the only one that did not just want me to sign an expensive service contract. I'm glad when there are folks out there with good ethics and not just into something for the money.
Description of Work: Inspect and treat for termites

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Julia H.
04/2015
5.0
pest control
  + -1 more
I've used them for the last three years. They're just reliable, nice and affordable. They're just nice people. They're efficient. They do what they said they would. They use a non-toxic type of thing that seems to be effective against ants. My problem is ants coming in in the spring time and it always seems to work. The price seems fair and seems equal to what my neighbors are paying with other companies.
Description of Work: I use Bugout Termite & Pest Control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Diane O.
04/2015
5.0
pest control
  + -1 more
The gentlemen was on time and friendly . I liked that he explain what he was doing and where the bug may have originally started.
Description of Work: Spray front porch for ants. In the living room had tiny flying bugs. He explain what they were and sprayed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

JACQUELINE B.
03/2015
5.0
pest control
  + -1 more
I think it was outstanding. I was very pleased and I would use them again. I told my friends about the service. It was reasonable and it didn’t get my attention and I had a warranty. It was as agreed and the price didn’t change. The crew presented themselves in a professional manner. The person had a uniform on and talked to my mother. It is always important that whoever comes in my house speaks to everyone they see as they come in. I had a list of three service providers that was given to me by Angie’s List.
Description of Work: I used Bugout Termite & Pest Control for pest control service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JACQUELINE B.
12/2014
5.0
pest control
  + -1 more
EXCEPTIONAL...Very detailed. ..
Description of Work: Exceptional service for removing bugs and offering advice for now and future..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erin C.
09/2014
5.0
pest control
  + -1 more
After finding termintes in a wooden planter on our back patio in Baltimore City, we wanted to have our home inspected. After researching companies on Angie's List, we decided to go with Bugout because, from what other reviewers said, they were fair and honest and did not try to sell service subscriptions and unnecessary treatments/maintenance (as it seems a lot of pest management companies do). We found all the good reviews to be true. Bugout was professional, punctual, thoughtful, competitively priced, efficient, and honest. Troy did an inspection and pointed out that damage to one of our floor joists (which we thought might be caused by termites) was more likely caused by a drill. He performed exactly the service that we needed, performed it well, and did not try to upsell us on anything. My husband, who is generally very reserved in his assessments, actually raved about them. We would recommend them without reservation.
Description of Work: Termite inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Melinda H.
06/2014
5.0
pest control
  + -1 more
Troy was super nice and explained what he was looking for. He discussed with us what will be done and how. Price included a warranty if there is any additional need to bring them back, it's covered and the cost is nominal. The gentleman that came out to do the actual treatment was on time and very nice. We support local businesses and we are very happy with BugOut. I would definitely recommend them and will use them again if need be.
Description of Work: Treatment for termites around the perimeter of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Diane O.
06/2014
5.0
pest control
  + -1 more
That night and next day we found some dead beetles bugs around. The following day we found some live bugs again. Then we thought of the dog treats in the living room cabinet and through that out. It has been bug free now.
Description of Work: Identified what kind of bug we had in the house . It was a red grain beetle and explain we needed to fine the source. Since we seen some ants also, Ben sprayed inside and outside the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Jeff W.
05/2014
5.0
pest control
  + -1 more
Ben is the poor technician who got stuck dealing with our carpenter ants. He did a detailed inspection and report showing us what the plan was to get rid of this pest. Two treatments later (we had a bad issue) they seem to have moved on. Signed up for a quarterly plan to hopefully keep them away, office staff is extremely kind and even though we moved outside of their normal service area they kept us as a customer.
Description of Work: Treated for Carpenter Ants and did an overall evaluation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$335

phyllis M.
05/2014
5.0
pest control
  + -1 more
After answering a few questions concerning the nest, the location etc. The receptionist said she would get in touch with a technician and get back to me. Around ten minutes later the receptionist called back and said that since there were no hornets present and no apparent entry holes in the external walls the nest was most likely dormant. She gave me the option of having a technician come out and look at the nest and remove it or letting another contractor who was going to do some repairs take care of it. Since the repairman didn't have an issue with removing the nest when he did the repair, I chose that option. BugOut could have just sent out a technician and charged for an unnecessary visit. But by asking some questions was able to determine it wasn't an emergency or dangerous situation. I will definitely keep using them.
Description of Work: I used BugOut in 2007 for a termite issue and they were excellent. They resolved the termite issues promptly and were very informative. So recently I called BugOut after discovering a hole in a wall while removing some wall paper. Looking in the hole revealed a large hornets nest.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Helen R M.
04/2014
5.0
pest control
  + -1 more
Troy showed up on time. He came out and checked an area we thought may have termites. Luckily we did not. He did an inspection of the rest of the property. He was very honest and friendly. If I ever have any pest issue I will definitely call him first.
Description of Work: Inspected for suspected termites

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kitty P.
11/2013
5.0
pest control
  + -1 more
The Bugout team shows up when expected, look and act like professionals, are very efficient and know what they are doing. The came through the house, to make sure that critters are never a problem here. They also made me comfortable knowing that our dog, cat and bird will be fine.
Description of Work: Bug out was hired to do regular preventative extermination services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$95

Contact information

205 Thelma Ave, Glen Burnie, MD 21061

www.bugoutinc.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
1811-6647
Trade License Locale
MD
Trade License Authority
Maryland Department of Agriculture
Trade License Expiration
06/30/2023

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control

FAQ

Bugout Termite & Pest Control Inc is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Bugout Termite & Pest Control Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Bugout Termite & Pest Control Inc does not offer free project estimates.
Yes, Bugout Termite & Pest Control Inc offers eco-friendly accreditations.
No, Bugout Termite & Pest Control Inc does not offer a senior discount.
No, Bugout Termite & Pest Control Inc does not offer emergency services.
Yes, Bugout Termite & Pest Control Inc offers warranties.
Bugout Termite & Pest Control Inc offers the following services: Extermination & pest control. Termites, roaches, waterbugs, fleas, bees, rats, mice, earwigs,ants & ticks.

Contact information

205 Thelma Ave, Glen Burnie, MD 21061

www.bugoutinc.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM