Bugout Termite & Pest Control Inc

It took two times to get rid of the little buggers but they are gone! We figured it would take at least two tries as it was a lot of yellow jackets going in and out. We are very happy with BugOut and highly recommend. On time, professional, neat and clean. Very happy!

I am delighted to have had Bugout recommended to me (by more than a few people) as we'd received one estimate already in the course of the home inspection and we needed a 2nd one. Bugout was able to send someone out the next day, and after inspection and an estimate, they got the job and scheduled installation for the very next day. The Bugout representative who came to inspect and provide the estimate happened to be the founder and owner of the company, Troy Wiggington, Sr. Not only was he very knowledgeable, with a long history in the field, but he was also very practical and straight-forward in his assessment and treatment plan, both of which made more sense than what the other company had proposed. I very much appreciate the philosophy which Mr. Wiggington follows with his business. I would hire them again (except I'm relocating to another state) and I highly recommend this company to anyone considering pest treatment. They were professional, considerate, timely and straight-forward, and they will deal fairly with you while ridding you of your pest problem.

Overall a job well done. Not sure how they could have done better.

When I was faced with my bug and rodent issue, I was embarrassed. If I had known sooner how sensitive, compassionate, and nonjudgemental Bugout was I would have had them gone sooner! Troy was so open minded and friendly. He was early and I loved the price. They don't lock you into a contract and they get the job done quick! I would not go to anyone else. Stand up people!

Troy was very informative, helpful and a good sport as I freaked out when it was confirmed we had termites and they were in our foyer. They were able to come out the next day to install the Sentricon bait system in the house and also installed 26 perimeter bait stations outside the house. They came back 30 days later to check the bait systems and it was confirmed the termites were taking the bait. About 5 weeks later, it was confirmed that the termites were gone from inside the house and the indoor bait system was removed. A year after the initial treatment, they came back to inspect and service the outside bait system.

Everything was efficiently done and professionally taken care of in a timely fashion.

good--honest local company. very informative.

We had some ground bees burrowing under the house. I thought the service was very good! He was able to get rid of them the first time (2015), but the following year they came back. He was able to get rid of them both times. He plugged up all the holes that the bees created. I would recommend them to anyone, and you should take a good look at this company!

I no longer use this company since they were unwilling to work with me on what was obviously a miscommunication between the front office and technician.

Ben arrived within given time frame. Wore booties inside house. Thorough inspection. Informative details regarding extermination and results.

I called a handyman to repair a wall in my basement which was deteriorating. He found that the damage was due to termites. I consulted Angie's list and found that Bugout was one of the highest rated pest control firms in my area. I called Bugout and told them about my problem. Troy came out immediately and inspected the damage while the wall was still open. He suggested spot treatment of three possible entrance routes and the installation of a Sentricon perimeter system. I thought his proposal made perfect sense, his price was quite reasonable given what other providers were charging for similar services, and he was extremely responsive in doing the work and taking care of the problem. Given the previous reviews I expected quality service and a reasonable price. That is exactly what I received. I could not have been more pleased with the quality of their work and their attention to customer service.

After noticing that a porch column and wooden shutter seemed hollow, we found hundreds of eggs beneath our front doormat. We thought that we might have a termite problem. Our technician, Matthew, was on time, thorough and very informative. He immediately identified the eggs as being an ant problem, and the soft wood due to water damage. To allay our worst fears, he allowed us to accompany him as he inspected the outside property, the entire basement and every room in the house. After treating for the ant problem, he told us about termite prevention and left us with information should we decide to do that at some later date. He did not pressure us into buying anything. We would use this company again.

Passed with no problems found. Troy explained the process of everything he checked and explained the areas that have been historically problem areas in this type of house in this area and he checked those areas especially carefully. We appreciate he honesty and would definitely use his company again if we ever need it.

The tech was very knowledgeable and saved me money. I've called the bigger name places before, but this was the only one that did not just want me to sign an expensive service contract. I'm glad when there are folks out there with good ethics and not just into something for the money.

I've used them for the last three years. They're just reliable, nice and affordable. They're just nice people. They're efficient. They do what they said they would. They use a non-toxic type of thing that seems to be effective against ants. My problem is ants coming in in the spring time and it always seems to work. The price seems fair and seems equal to what my neighbors are paying with other companies.

The gentlemen was on time and friendly . I liked that he explain what he was doing and where the bug may have originally started.

I think it was outstanding. I was very pleased and I would use them again. I told my friends about the service. It was reasonable and it didn’t get my attention and I had a warranty. It was as agreed and the price didn’t change. The crew presented themselves in a professional manner. The person had a uniform on and talked to my mother. It is always important that whoever comes in my house speaks to everyone they see as they come in. I had a list of three service providers that was given to me by Angie’s List.

EXCEPTIONAL...Very detailed. ..

After finding termintes in a wooden planter on our back patio in Baltimore City, we wanted to have our home inspected. After researching companies on Angie's List, we decided to go with Bugout because, from what other reviewers said, they were fair and honest and did not try to sell service subscriptions and unnecessary treatments/maintenance (as it seems a lot of pest management companies do). We found all the good reviews to be true. Bugout was professional, punctual, thoughtful, competitively priced, efficient, and honest. Troy did an inspection and pointed out that damage to one of our floor joists (which we thought might be caused by termites) was more likely caused by a drill. He performed exactly the service that we needed, performed it well, and did not try to upsell us on anything. My husband, who is generally very reserved in his assessments, actually raved about them. We would recommend them without reservation.

Troy was super nice and explained what he was looking for. He discussed with us what will be done and how. Price included a warranty if there is any additional need to bring them back, it's covered and the cost is nominal. The gentleman that came out to do the actual treatment was on time and very nice. We support local businesses and we are very happy with BugOut. I would definitely recommend them and will use them again if need be.

That night and next day we found some dead beetles bugs around. The following day we found some live bugs again. Then we thought of the dog treats in the living room cabinet and through that out. It has been bug free now.

Ben is the poor technician who got stuck dealing with our carpenter ants. He did a detailed inspection and report showing us what the plan was to get rid of this pest. Two treatments later (we had a bad issue) they seem to have moved on. Signed up for a quarterly plan to hopefully keep them away, office staff is extremely kind and even though we moved outside of their normal service area they kept us as a customer.

After answering a few questions concerning the nest, the location etc. The receptionist said she would get in touch with a technician and get back to me. Around ten minutes later the receptionist called back and said that since there were no hornets present and no apparent entry holes in the external walls the nest was most likely dormant. She gave me the option of having a technician come out and look at the nest and remove it or letting another contractor who was going to do some repairs take care of it. Since the repairman didn't have an issue with removing the nest when he did the repair, I chose that option. BugOut could have just sent out a technician and charged for an unnecessary visit. But by asking some questions was able to determine it wasn't an emergency or dangerous situation. I will definitely keep using them.

Troy showed up on time. He came out and checked an area we thought may have termites. Luckily we did not. He did an inspection of the rest of the property. He was very honest and friendly. If I ever have any pest issue I will definitely call him first.

The Bugout team shows up when expected, look and act like professionals, are very efficient and know what they are doing. The came through the house, to make sure that critters are never a problem here. They also made me comfortable knowing that our dog, cat and bird will be fine.