Response from THE BUILDING INSPECTOR OF AMERICA
This review does not accurately explain the issues relating to quality that are reflected in the letter grade. It is our intent to provide context and clarify what actually transpired. A home inspection was performed on August 17, 2015 with the client's partner in attendance. At the conclusion of the inspection, the client's partner expressed his gratitude and satisfaction with the inspection; in fact, this was our second inspection for them as they did not get the first home due to contractual difficulties. We were contacted a month after the present inspection informing us that a leak had developed after the family used the shower in the second floor hall bathroom for a prolonged period of time (45 to 50 minutes). During the home inspection the shower stall was operated for five minutes (a customary practice) and no leak was observed. Due to time constraints during a home inspection, it is not possible to replicate real life operating conditions. Subsequently, we were advised that a plumber identified a kitchen drain that was not up to current code. We then explained to the client that the home inspection was performed in accordance with ASHI Standards of Practice with safety as the top priority but did not verify code compliance. Our inspection agreement, which was read and signed by the client's partner, clearly states that compliance with any local, state, federal building codes, standards or regulations are not within the scope of an inspection and, as such, are not part of the inspection. We have worked hard to establish a fine reputation and keep our customers happy and satisfied. We feel a complete and thorough inspection was performed reflecting the conditions within the home. On several occasions, since the inspection was completed, we have been responsive to the client and offered advice in a fair and impartial manner.