We contracted with Home Depot for new Bruce Hardwood Floors. Home Depot's contractor (R & R Tile) performed the initial installation. We were pleased with the initial installation. Time frames were met and the work appeared OK. After several months, we noticed problems with the flooring (separation and drifting). After numerous visits (the original installer, independent inspector, Home Depot manager - twice) and calls to Home Depot (Germantown Home Depot store, Home Depot Atlanta Service Center, Home Depot CEO's office), it was determined that the flooring was improperly installed (non-staggered joints) and that the entire job would need to be redone. It was also revealed that although we selected Bruce hardwood flooring, this contractor is not a Bruce Certified installer (nor were the sub-contractors used for our installation). To date, the flooring has not been replaced.
Description of Work: They removed existing flooring (carpet and hardwood) and installed new Bruce hardwood flooring in Foyer, LR, DR & Kitchen, to include trim.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$6,200
DALE & WENDY B.
12/2006
1.0
flooring contractor
+ -1 more
TERRIBLE, terrible, terrible- they ripped it all out 2 1/2 times and could not get any of it installed properly. Installers unreliable, sloppy, seemed to have very little experience, if any, installing tile - or maybe they were just lousy installers.
Description of Work: Company sent by EXPO Design Center to install bathroom tile floor, and tile around tub and shower.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,500
Contact information
18808 Sparkling Water Dr Apt 302, Germantown, MD 20874
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Service Categories
Flooring Sales and Installation,
Ceramic Tile
FAQ
R & R TILE CO is currently rated 1 overall out of 5.
No, R & R TILE CO does not offer free project estimates.
No, R & R TILE CO does not offer eco-friendly accreditations.
No, R & R TILE CO does not offer a senior discount.
No, R & R TILE CO does not offer emergency services.
No, R & R TILE CO does not offer warranties.
Contact information
18808 Sparkling Water Dr Apt 302, Germantown, MD 20874