Milestone Restoration

About us

Milestone Restoration is a restoration and remediation company in Germantown, Maryland for residential, commercial and industrial customers. Rely on our specialists (who have nearly a decade of experience in the industry) for water damage restoration, mold remediation, fire damage restoration and trauma cleanup in Germantown, MD and the surrounding Washington DC area. We are proud to be one of the first in our industry to exclusively use carpet cleaning solutions that are environmentally friendly and safe for kids & pets. We put the environment and your health at first. Before you know it, your building will be restored back to pre-loss or damage conditions.

Business highlights

19 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7137 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
14%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.6
responsiveness
4.8
Showing 1-25 of 137 reviews

Sharon F.
12/2024
5.0
The workers that came in to repair my kitchen ceiling were polite and professional and efficient. They restored my kitchen back to how it was so that you would not know that I had a pipe burst in the kitchen ceiling two separate times and water bought 2 separate parts of the ceiling down. I thank God for them because now I am cooking in my kitchen again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

NANCY O.
11/2024
5.0
They arrived promptly and did a thorough job in a very professional manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Jay I.
11/2024
4.0
Scrubbed manually with a brush, when I would've expected some steaming equipment or similar. But did a good job and got the grout mostly clean. A bit expensive though as it came to 300 hundred for less than 2 hours work.

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Jan S.
08/2024
4.0
Great

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Marie B.
05/2024
5.0
Our carpet took a long time to dry. Milestone Restoration came to our home and put 4 dryers in our basement for 2 days. I would recommend them to everyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Carlos M.
02/2024
5.0
I am satisfied with the work performed by Patrick and his team. I recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$8,500

John L.
02/2024
5.0
Very professional and very helpful!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Seth G.
01/2024
5.0
Our basement flooded with 5 inches of water. Milestone came the same day and got it all out in quickly and professionally. Patrice who did our work was fantastic! I they also helped us deal with our insurance and everything they did was covered. I hope my basement does not flood again but they would get the call if it does

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$5,000

Why N.
01/2024
1.0
They cannot handle large jobs. One floor only. They waste time and money and are not very honest. Poor communicators of project tasks. Very unprofessional. Perform tasks not authorized and expect payment. Replace items not needing replacement. Do not replace things covered by insurance. Have difficulty hiring skilled laborers. Pour paint on grass and bushes. Damage work already completed. Do not discuss all issues needing decisions. Took 10 weeks to pass water heater and HVAC inspections. Lie about passing inspections when requesting client to restart utilities. Leave materials in yard to damage grass. Leave unwanted materials lying around yard and carport.

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0

$427,000

Liz N.
12/2023
5.0
We had flooding in our carpeted basement. Patrice arrived on time, surveyed the damage, explained what he would do, and then did it! He was very responsive, called each time to let us know he was arriving. A totally satisfactory experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Alice B.
01/2023
5.0
Milestone Restoration responded to my call within 45 minutes on Christmas day. The technicians were knowledgeable, considerate, and professional. They did a fantastic job. They returned when they promised to collect their machines and replace the area rug that they had cleaned. I highly recommend this company. I can't rate the value for the money as this was covered by insurance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Scott F.
01/2023
4.5
Very responsive. Did a great job the day after Christmas! Would totally recommend!

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Glenda R.
08/2022
5.0
Very responsive. Cleaned vinyl flooring and extracted water from a leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Daniele J.
09/2021
5.0
I used Milestone Restoration for water damage cleanup in my basement. They were very prompt to respond, very professional, and considerate to the fact that this was not covered by insurance. The result is excellent, everything is very dry. They were very professional and friendly. The price was much better than other estimates and they don't push for unnecessary work. I highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,400

Mrs. B.
01/2021
5.0
The staff was courteous and cooperative. He made sure the job was done to my satisfaction.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

cynthia t.
11/2020
5.0
Very prompt response and service. Very efficient and professional. I highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

Catherine G.
11/2020
5.0
They made a significant difference in our upholstery. We've had it done before and this appeared much better.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ambrose T.
10/2020
5.0
Excellent work done, my carpet look new.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

william G.
08/2020
5.0
nice

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0


Barbara S.
08/2020
5.0
Responded quickly and did a great job! Slight bump on the price from over the phone quote to actual eyes on the job, but I think the price was fair. I recommend them for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Johnny E.
07/2020
5.0
(No comments provided)

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Muhammad K.
07/2020
5.0
Milestone Restoration is an owner operated small business. The principle, Patrice, is friendly, polite and a respectful person. Overall an excellent human being. He has the latest equipment with excellent knowledge of his work area. I have not experienced this kind of expertise in any other technicians. He was punctual, went right to work and had the carpets ready within a few hours as he had estimated. The carpet and the area rugs have not looked as clean as they look now. Excellent work! I have no hesitation in recommending Milestone Restorations for any one of the jobs the company offers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$550

Shelly D.
06/2020
5.0
The gentlemen were nice and very professional. They were also punctual upon arrival. The work quality was very good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bert S.
11/2019
5.0
Excellent work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Contact information

21340 Bunyan Circle, Germantown, MD 20876

http://milestonerestoration.com

Service hours

Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM

Service Categories


FAQ

Monday: 12:00 AM - 11:59 PM

Tuesday: 12:00 AM - 11:59 PM

Wednesday: 12:00 AM - 11:59 PM

Thursday: 12:00 AM - 11:59 PM

Friday: 12:00 AM - 11:59 PM

Saturday: 12:00 AM - 11:59 PM

Sunday: 12:00 AM - 11:59 PM

Milestone Restoration accepts the following forms of payment: CreditCard
Yes, Milestone Restoration offers free project estimates.
No, Milestone Restoration does not offer eco-friendly accreditations.
No, Milestone Restoration does not offer a senior discount.
No, Milestone Restoration does not offer emergency services.
Yes, Milestone Restoration offers warranties.

Contact information

21340 Bunyan Circle, Germantown, MD 20876

http://milestonerestoration.com

Service hours

Monday:
12:00 AM - 11:59 PM
Tuesday:
12:00 AM - 11:59 PM
Wednesday:
12:00 AM - 11:59 PM
Thursday:
12:00 AM - 11:59 PM
Friday:
12:00 AM - 11:59 PM
Saturday:
12:00 AM - 11:59 PM
Sunday:
12:00 AM - 11:59 PM