HOME DEPOT

They were too much. They were too expensive.

Showed up on time, performed service properly.

They are a pretty good location, most professional it seem it has a lot of people that are wandering around, sometimes it can be difficult to find a staff member too.

I would say that they are a pretty good location. Most professional they seem to have a lot of people that are not wandering around, sometimes it can be difficult to find a staff member too.

I recently returned a leaking water heater that was under warranty by the manufacturer for a replacement. Apparently, the manufacturer has changed their policy from replacement to offering a pro rated amount for the life left in the water heater which would have given me a $60 credit rather than a new warranty. One of the managers Sylvia, recognized how unfair it was for the manufacturer or Home Depot, not entirely sure which, to change the conditions of the warranty after the fact. She stepped in and helped get things straightened out. Silvia and her assistants were able to cut through the red tape and get me the new water heater my warranty said I was entitled too. Thanks Silvia for going above and beyond. Rob and Michelle

Home Depot measurement service was expected to keep an appt I scheduled two weeks in advance. After purchasing a home that needed serious flooring work, I requested an estimator from Home Depot to come out and measure e could still do the measurement the old fashion way. WOW! This was not the worst of it. Home Depot charges $35 for the estimate. After this incident, I decided not to use them for this project but give them another try at the house we just moved from. The measurement cost me another $35 and I called to confirm the appt and address with their measurement service. Two hours into the appt. the gentlemen called to tell me was running late and was on his way. WOW AGAIN! Will Home Depot ever respect my time? The manager still does not understand why I did not choose Home Depot for carpet.

Ordered a door online. Turned out to be the wrong size even though I put the correct size in my basket. I tried to call the store and no one would answer the phone. I had to use the Gaithersburg store.

I decided to give them a call because of their services. I would use them again in the future.

What was scheduled to be a three-day job took three months to complete. Some materials shipped for the job were the wrong size, the countertop was cut wrong by the installer and a new one had to be ordered. Incredibly, when the new one arrived it was damaged in the unloading process. I was never offered any compensation. They only agreed to make it right no matter how long that took. When the properly sized materials arrived, they would not come and install them, until the replacement counter top arrived, because they did not want to have to make more than one trip. The inconvenience to me of having my kitchen torn up was of no concern to them. It was a horrible experience and I would recommend anyone contemplating kitchen remodeling steer clear of Home Depot.

Overall I would say this is an average Home Depot. Its fairly neat and well stocked. If you really need help you can usually find it in a reasonable amount of time. Sales staff has so so knowledge, reasonably pleasant.

Purchase of the door was great. Salesman at the Depot showed me a more expensive door that was on sale for the same price as the one I had chose. Very friendly service. Installer came out and noticed rotted wood below door jam that would cost extra to remove and replace. I did this work myself..(Will never do that again!) I had to remove the original sliding door myself and that was difficult, replaced wood flooring myself and recaulked the area. Installers came and installed new door in a professional manner . They also replaced molding around door. They also removed old door and materials and cleaned up around the job site. Very happy with the purchase and installation.

I was pleased with their work. They were very prompt, quick and clean. They cleaned up afterwards and they did a good job on the install.

Salesman was wonderful and very knowlegeable. The delivery men were very prompt. They had given me a window and said they would call 30 minutes before arrival. They did and arrived at the start of the window I was given. Installation took about 30-45 minutes.

Several calls were made to follow-up on delivery and install date. They worked all day and thoroughly cleaned up afterwards. The head person had me walk over the project to ensure satisfaction before signing papers.

The service was excellent. I have used them for everything for years and they are always excellent.

They did a good job and completed the work in three days. The work is to my satisfaction. They were very professional and I got what I asked for. There was never a mess left at all. They did a good job and I had no problems with them. They sent someone to my house to do measurements and bring samples of different products that were available. The price was basically the same that was listed everywhere else and I think it was a fair price. I was on a timeline and was in the process of transferring my home from Detroit to Virginia. I went with the most available company so did not do a lot of quotes.

They did a great job. They were absolutely great. The job was wonderful. I was very impressed with them. They are such a large group and I thought they would ignore me but they didn't. We used several of their bathroom fixtures too. The most interaction we had was when they did the carpeting and they were absolutely professional all the way. They were very impressive. I would highly recommend them. I didn't pay a lot for the carpeting. We did not buy the best grade carpet.

The service they provided was fine.

Counter Intelligence did the installation. I would give Home Depot an A- overall and for their price. I would use them again.

The thing that I liked is that they used GAF which is a lifetime warranty. GAF also came out and looked out at the job which I liked.

The give me my military discount, which I appreciate.

It is alright. The overall experience was average. The price and quality were good. I would use this provider again.

They have staffs that never know anything and have to find somebody who does.

.I was very pleased with the work they did.. The price was excellent,and I got the door that I wanted. The worker that installed the doors did a great job. I have nothing bad to say about them. They were very friendly and professional.

We had the outer glass double doors replaced first. It was a mistake not to have all the doors done at the same time and I wish that had been explained to us beforehand. The salesman at Home Depot was helpful but not an expert. We had the inner double doors replaced about a year later and paid a large fee for the outer doors to be removed and rehung at that time. It made perfect sense of course but if it had been explained to me initially I would have had everything done at once. The problems we had were the imperfections and lack of detail related to the subcontractors. The outside details around the door are ok...but not great. Fortunately we had no vinyl siding affected. I believe that would have been a disaster. We wanted a back french door replaced but because of the siding the contractor shrugged his shoulders and said they could only do and quot;so muchand quot; to keep the siding as nice as possible. We aren't having that done through Home Depot. The final results for the front doors are ok...the subcontractors were a group of 4 and seemed to be buddies.Not exactly professional but competent for the most part. I did call Home Depot back within the week because the door wasn't totally level and would swing back shut if left open to allow in sunlight through the glass doors. The subcontractor came back and started banging on the hinges with a hammer and said there wasn't much more to be done.I did call Home depot back to express my dissatisfaction and was told a manager would get back to me. After 2 more calls and no response we decided the job was and quot;okand quot; and reminded ourselves you get what you pay for. The back french doors will be replaced by a professional door company with certified techs and installation Though quality doors can be purchased at Home Depot I would not reccommend allowing their subcontractors to install. There is no real warranty for installation. Our doors are Andersen and when a latch broke 1 yr later Andersen sent a replacement free of charge. .