BROWNING POOLS & SPAS

On installation, they damaged the pool light and never replaced it. Told them it was loose fitting in places around the pool. Then told them on opening many times. Asked about the light many times. Finally, they said too long ago that it happened. Now yet another leak and liner is looser around the edges and ripples on walls and floor. No customer service anymore. Charles Browning came out many times during the original build as did his son, Chuck. Great service in the beginning. Service is pathetic now. Called for a dye test to determine where the current leaks are. "We don't do dye tests, we send diver to determine leaks at $ 480 "

Spent almost 20K on a large pool reconstruction. They built the original pool and used them for the update. Not totally happy with them. The construction manager was not a good communicator and took really long to get back to me. I also paid to have an old hot tub removed and they cut through the floor of my deck. It was repaired, but it should not have happened. If you write a contract with them write out solid dates for completion of the project. It took months to get a light fixture replaced after many emails and calls. I finally showed up at Browning Pools and talked to the owner and it was completed the next day. Frustrating! They also had a credit card on file for all expenses and sent me nonpayment notices despite having the authorization to use the card. I have had problems with the coping ledge coming out of the track. Manager came out to show me how to fix it instead of fixing it and preventing it from happening again. I finally hired a different company to fix that issue.

They produce a great end result. They have a great foreman Tim and electrician, Dave. They are as a company chronically running later and they don’t have the best invoicing system. Overall, the work is topnotch.

Do not use this company. While they were recommended to me by a colleague, I am basing this review on the appaling service and professionalism of the company and it's sales staff and general manager. I will be filing a lawsuit against them this week. A Browning salesman came to my house to begin the preliminary discussion of designing and installing an inground pool. I gave him a deposit as at the time I assumed we would be moving forward with construction. My wife and I met with the saleman and the manager/owner fo the company a couple of weeks later to discuss price. This meeting was at their Germantown location. Upon seeing the exorbitant price (at least 30% higher than any other comparable quote) I quickly downgraded the type of pool and options and asked them to show me less costly alternatives. The general manager quickly lost interest to the point where my wife asked if we were 'just hussled out' once we were back in the car. I asked the sales manager to provide me a quote with the less expensive alternatives. A meeting was scheduled at our house the following weekend for the salesman and general manager to review the site and discuss the less costly option. They never showed. Never called. I called them 2 hours after our scheduled time and the salemanager told me they got wrapped up with customers who were there to sign contracts. This red flag was the last one we needed. We were seriously considering investing a tremendous amount of money with this company but when they weren't professional enough to call saying they were not going to make our Saturday appointment we decided we just did not feel comfortable that they were going to be professional through the entire construction process. I told the saleman I expected my build deposit back minus a fair hourly rate for the time they spent putting the design together. It should be noted that no time was the deposit flagged as non-refundable and no paperwork reflected the deposit as non-refundable. This is the point where the salesman and the general manager stopped responding to email and voicemail. After weeks of calling and emailing I finally got the salesman on the phone; he tried to tell me he was planning to call but had been swamped. He was calling numerous times a week until I told him I wanted my deposit back - must have gotten crazy busy. The salesman told me he could not make a decision and would need to get ownership approval for a deposit refund as they never refund deposits. Keep in mind there is nothing in writing about non-refundable deposits. After another week of unanswered emails and voice mails the salesman told me that ownership and given him the authority to negotiate the refund with me. We agreed on an amount for their time and effort which is INCREDIBLY GENEROUS on my part based on the number of hours it takes to put a preliminary design together. That agreement was reached over a month ago. To date, I have not received the refund or plans as agreed. The salesman and general manger/owner (his last name is Browning) are not answering emails or phone calls. This is no way to condut business or function in a customer oriented business. I have been reasonable and more than generous but am just being ignored. A pool is a major investment. You want a company with integrity, honesty and reliability; this company has none of those qualities. I implore you to not use this company. You may read positive reviews and the company may reply to this posting with a different, skewed version but I tell you I wouldn't be sitting here typing this if all had gone well.

My experience with them wasn't great. The pool they built me was great, but the man who runs the outfit was more interested in making a bigger sale than doing the job well. The finished product is beautiful, but the experience with the company was painful and I never got the impression that he was honest and upfront with me. I would not hire them again and I would not recommend them to others. Everything would have gone much better if the owner were just more upfront with me, or honest with me as far as timelines and other issues that took place.

The customer service is so bad that we have decided not to return.

LOUSY, THEY ARE TERRIBLE.

I was very happy with the salesman. He was very helpful and explained the pros and cons of the various pools to us. However, I was very displeased with the installation. They took three weeks to complete the job, they were sloppy and very uncommunicative. I have heard good things about their installation of inground pools, but I have spoken to others with above ground pools who had the same unpleasant experience as we did.

FROM START TO FINISH BROWNING POOLS WAS A PLEASURE TO DEAL WITH. I HAD HEARD HORROR STORIES ABOUT OTHER PEOPLE'S POOL INSTALLS AND WAS QUITE CONCERNED ABOUT WHAT COULD HAPPEN. EVERY EMPLOYEE FROM THE INITIAL SALESMAN, TO THE PROJECT COORDINATOR, TO THE INSTALLERS, WAS COURTEOUS AND TOOK PRIDE IN PROVIDING ME WITH A BEAUTIFUL POOL. I WOULD HIGHLY RECOMMEND THIS FAMILY OWNED AND OPERATED BUSINESS.