Tile Center

It went very well the advise I would give customer is have a budget before you go to their office.

I knew about the tile business before I purchased the deal. He came out and gave me a quote. It really was a bait and switch; they would not do the work for anywhere near the price. He wanted to charge me at least double the original cost. I called him back two times and said this really doesn’t comply with what he said in the Angie’s List special. I did get the deal refunded through Angie’s List. I was disappointed with this experience.

Excellent: Very nice experience. The person who helped us from start to finished was very helpful and professional. Eddie Tigani have guided me and my wife in choosing which floor tiles, back splash and countertop we should have. color matching and materials wise blends well. They are very courteous and informative as well in dealing with the customers. I had my kitchen done before Christmas. I informed them about my big party on Christmas eve and they tried their best to have the floor and counter top done before the Christmas eve which I am really amazed. Eddie who had his knee replaced dropped by at the house as soon as he's back to work, I have never seen a well dedicated employee like that. Another nice thing about this company is that they give you a call before and after the work hours every day just to give an update of the people working and the progress of the job. I have more more upcoming projects in the house and I am pretty sure I will let them take care of these projects.

It went fine. The store has quite a few "mock-ups" of kitchen and bath arrangements, which are helpful in deciding what color tiles will work with different shades of wood, etc. But being new at this, we still needed to make a few visits, bringing home samples and returning and exchanging them until we got it right. The handyman who was doing the rest of the job did the installation. We're very pleased with the look of the tile. We saw tile at lower prices elsewhere, but not the one we wanted.

The tiling job was very well done and professional. There were some issues with communication and scheduling.

We found Tile Center to be very professional in their approach to the project from start to finish. Once we made final decisions and settled on design, materials, and colors, they established an installation schedule and managed to it. The work was very high quality and when a small finish-work issue arose at the end Tile Center agreed to make it right and do so promptly. I would not hesitate to work with them again.

|They gave me a weird set of plans for my kitchen. Dishwasher wasn't near sink!

I visited the store before purchasing the deal special from Angie's list for $1,200. Went to the showroom before to vet the quality and type of porcelain tiles. Talked to Frank, a manager, to see what type of service to expect. Scheduled a visit for Frank to come and take measurements which he did. He said since the floor to be removed was not laminate which I hadn't seen when buying the deal, there would be further cost of $800, which seemed fair. He brought samples of the tiles to choose from and took measurements when he came to the house. Frank scheduled an appointment for installation. I received a call a couple of days before to tell me the name of installer and the time he would come. Henry showed up on time and was very diligent in doing the work which took almost 4 days. His boss came a couple of times to check the quality. Henry was professional and pleasant and was careful to maintain the area clean. Frank called during the installation and after to ensure my satisfaction. I told him I was very satisfied. I love my new kitchen floor

The design was very good, and we are very happy with the new kitchen and family room. However, the work got dragged out from mid-June to mid-September. This was partly because there were some misunderstandings of the details of our intentions. For example, we already had bought a gas range and had informed Tile Center of that fact, but the gas installation was not planned by the lead person. And we said over and over that we wanted a drop-in sink, but, I guess because that is not a popular option, Tile Center arranged for an undermount sink. So it is very important to keep on top of everything as the work progresses. One aspect of the remodel seemed to be a stretch for their abilities. We wanted a charcoal grill taken out of the family room. A grill was part of the original family room in our group of houses. The master carpenter, his assistant and a helper were game to take on the masonry work to remove the grill, but they hurt their wrists and arms using the small pneumatic chisels. It took 3 days of grueling physical labor. The major part of the work was completed in 6 weeks, but little details dragged on for another 6 weeks. It seemed they lost interest in our remodel. I had to call over and over to have little things done. Some corners were cut doing these diddly little things. I think we were a bit lackadaisical about keeping on top of the work. And it was hard to disagree with people who know much more about their trades than I do. But I hired them to do things I do not know how to do. I wouldn't be using them again because we will not do such an extensive remodel. But we are satisfied with the result and would hire them again if we were starting this project again. I guess I am torn between an A and B rating.

Came to apartment, took pictures and measured the very very small bathroom. Provided two 3-D design options. Met back with them at their design center to finalize design and choose materials. We will proceed with this project in early spring, using them as the contractor.

The showroom is helpful. We picked out what we wanted quickly and got help right away. Our Salesman, Joe, was really nice. The tile was expensive and fragile so it took twice as long to install and the installer ran out of tile. Not sure if enough was ordered or not in the beginning. So we had to wait for a week to get the tile in since it wasn't one they typically stock. We also changed our mind on the color of the grout after the tile was up but before the grout was in. That was an easy fix for them and they were happy to switch it for us. The installer was also nice. He would at times arrive a little later than he said but not by too much and he did have to keep coming back since it was a longer job. Joe also stopped by to see how it looked - the tile was a new tile they just started selling. We did have to point out some areas we wanted touched up but they did it for us right away. The finished product looks amazing. I absolutely love it. We'd consider using them again.

Tile Center ran an Angie's List Big Deal -- $5,999 for Complete Bathroom Demolition and Remodel Including Labor & Materials! I immediately recognized this as a good price and after checking out the firm's reputation on Angie's List and Washington Checkbook, I signed up. This was back in April or May, and for one reason or another (all on me), I didn't schedule the work until October. The first step is a salesman comes out and discusses with you the scope of the project. My guy was Eddie Tirani from the Gaithersburg office. It took him about an hour to take detailed measurements for both the bath and the entire second floor (I was considering hardwood floors for the upstairs). We talked about procedure and scheduling and since he wasn't sure of the specific parameters of the Angie's List deal (they run several promotions), that would have to wait for a future meeting. About a month later, again at my convenience, I went to the Gaithersburg showroom for the express purpose of selecting the materials, planning a schedule and signing a contact. I took a family member along and we spent the better part of a Saturday afternoon there. The way the Big Deal works is they give you allowances for various fixtures -- so much for a tub, so much for a sink, toilet, etc. If you buy your own they subtract the allowance. I wouldn't call the allowances generous but it's enough to get quality pieces if you shop around. If you want extras like grab bars, you can buy your own and they will install or you can choose from their stock. Their showroom gives a good indication of what's available as well as design ideas. Even though I just wanted a simple update to my 20 year old bathroom, Tile Center can make it as elaborate as you want. If you have special building requirements, I'm sure they can accommodate you. Now, the actual work. I was given the impression that in three to five days of working sun up to sun down, they'd be done. Not so. The way it seems to me is that Tile Center has some employees on staff, but it contracts most of the job with others to do specialized work. First a crew came in and did the demolition and the rough tile work. They broke up the old tile and removed it along with the tub, toilet and vanity. They installed a new sub-floor the installed a new tile floor and tile surround for the tub. They also put in a new tub that I bought independently. That took three days. Then there was a gap of a couple of days and then some plumbers came in for two days to add the fixtures and set the toilet. What's left? A vanity, grab bars for the tub surround, towel bars, drywall repair and painting. Some time later a guy came to do laser measurement for the vanity. Somehow there was a delay in the vanity's manufacturer. Finally the vanity arrived a week later and two guys came to install that. Then days later a painter came to visit and scope out the job and a week later he came back to paint. It took him two days along with all the drywall repair. In another few days a guy came back to do finish work on the tile and more drywall repair. The complete job stretched out to nearly a month and thankfully I had another bathroom on the same floor I could use. For me that wasn't the issue. It was taking time off from work to manage these guys. Tile Center says you don't have to stay home and that might work for some but not me. Pros: Tile Center will work with you, especially up front. However you have to be proactive in keeping track of the details. Once into the job the bosses are concerned about the schedule and finishing the job, but they're still polite and professional for the most part. No matter. It's the individual workers who are your best friends. They will bend over backward to please you , within reason. They are also friendly and mindful of your stuff. They keep the job site clean and do not wash out in your sink. You have to be invested in what's going on though. It's not turn key. Cons: The work progresses in fits and starts. They say you don't have to be there, but I'm not comfortable with a bunch of strangers in my house when I'm not home. If you have the time and inclination, buy your own fixtures and take the allowance. That way you get exactly what you want instead of the necessarily limited choices from a showroom. I bought my own toilet, tub, vanity, towel bars and grab bars. I let the salesman select my sink and tub faucets sight unseen and I regret it. Also, once you order fixtures from them, they will not take them back if you find something you like better. Here's a biggie (to me at least): Unless you're fastidious about care, tile and grout deteriorates over time and can become impossible to keep clean (yes I'm talking about mold and mildew). It needs to be sealed after it's first installed and regularly thereafter. It seems that Tile Center would offer this service as a matter of course and then use it in their advertising. I mean who wants to spend a Saturday afternoon in a bathroom with a face mask, a bottle of bleach and a toothbrush? So once I seal the tile and grout and use the new bath for a year or so, I'll update this review. This is the only bath I've ever had remodeled so I can't really judge Tile Center against others. On balance though I'd say they're pretty good, not great, and you could do a lot worse, especially for the money. One thing I feel compelled to say. My job was relatively small given the projects they usually take on. Not only that, when they factored in the Angie's List Big Deal and Angie's cut, I'm sure they knew their margins would be uncomfortably slim. At times I felt pressure from the salesman to conform to his schedule so he could finish the job and move on. This especially after I postponed a $10,000 hardwoood floor project.

We liked the computer-modelled design Zia produced, and contracted with them to do the kitchen renovation. They replaced the floor, backsplash-sink-countertop, and cabinets. They did a great job on the ceramic-tiled floor and intricate backsplash, and the new granite countertop is beautiful. Their painter did a beautiful job. These workmen were highly skilled, and the materials are first-rate. We were less pleased with the crews doing the cabinetry and plumbing installations. The cabinet installers particularly seemed rushed to complete their task. Several visits were required to get the finishing details right, and some pieces of trim still aren't fitted together as well as they could be. This said, Zia and Anthony were very responsive to our requests for corrections and were a pleasure to work with. I would recommend them.

Prices seemed high for the amount of area that was covered.

They redid our kitchen and powder room (floor, cabinets, countertops, new stove, sink, vanity and toilet.) They were excellent, though expensive; our only problem was the time it took - six weeks and the final touches still to come. I certainly recommend them.

Our experience with Tile Center was very positive. It began in the showroom. The salesperson was very professional and knowledgeable. He listened to our thoughts and asked relevant questions about our home and color schemes. He showed us several options carefully explaining the pros and cons of each. He finally showed us a combination of porcelain tile and an accompanying backsplash that we loved. The next positive experience was the installation. The scheduled installation date had to be adjusted a few days to ensure all of the material was in their hands before they began work. I appreciated that. The quality of their work was impeccable. They were very responsive to our questions during installation. The workmen were very pleasant and were careful to cleanup at the end of each day. We have received numerous complements on the workmanship and the overall end design. We did experience one issue that took time to address. Included in our purchase was an under floor heating system and we experienced operating problems after it was installed. To their credit, Tile Center was very diligent investigating the problem. Ultimately they diagnosed the problem and the system is operating. Overall we are extremely pleased and we are already discussing our next project with them.

I guess it was okay. There's nothing spectacular. The guy came and did his job well. I guess it was more expensive. We just stopped with the $99 for the big deal. I would use them again in the future.

Demolition and tile installation took a full week, a period for which I was thankful to host in good weather. We were glad to dispose of the very wet floor boards and small animal nest around the drain pipe. The contracted plumbers were very good about making sure the work came up to their personal quality standards. Finishing touches of preparing ceiling and narrow side wall were a little delayed the next week, as was the shower door install. Nevertheless readjustments were easily made and our project designer always made timely and pleasant responses. The final result looks and works great!

The man that came and installed the porcelain tile and removed my old laminate was very professional, very good and my tile looks wonderful. I would use the Tile Center again.

It went well. Staff was on time for the estimate and was very patient with us as we could not get back to them for some time regarding the ideas. We got to review the plans and they look great and they gave us two options we could select from. We will be having them come and help us with a bathroom. Not sure when we will have them do the work yet.

We initially asked the provider for an estimate without any reference to the Big Deal, explaining that we were probably going to give the BD to a relative. In spite of this, he gave us an estimate using the BD. That estimate had quite a bit of added costs, and much of the labor included in the BD was not applicable to our job. This was part of the reason we requested an estimate without the BD. In subsequent contacts we reiterated our request for an estimate without the BD, or alternatively an estimate providing credit for the BD labor that was not applicable to our project. We never received these requested revised estimates. The BD advertised 12,000 worth of bathroom renovation for about 6,000. The estimates provided to us did not provide nearly this amount of value. Please post this review on your site regarding this provider.

The Tile Center team was punctual, professional, and easy to work with. I purchased the Angie's List deal for them to provide a 3D rendering of a kitchen design. Ultimately, I am planning to have my kitchen remodeled. I worked primarily with Anthony and Mr. Zia. They came to my house to take measurements and discuss my wish list for the kitchen remodel. I also went to the showroom on a couple of occasions to take a look at cabinet, tile, and granite samples. In all interactions, they were quite knowledgeable and informative. They were willing to provide a frank assessment of what was and what was not possible in the space that I was working with. Mr. Zia's design was well thought out. He spent a lengthy amount of time walking me through the features and amending the design to meet my requirements. Anthony provided me an estimate of cost to complete the design that Mr. Zia created. The cost was reasonable and was within the same ball park as other providers that provided me quotes. He provided a detailed price list that made it simple to see the cost of each portion of the remodeling project. Prior to making a final decision, Anthony maintained contact with me, offering to answer any questions or to research costs of alternative types of granite, tile, etc. He was extremely patient, despite the fact that I took a long time to decide on whether to move forward. Ultimately, I decided to go with a different provider for the actual remodel, but I plan to work with Tile Center on future projects.

It went wonderfully! The staff at the Tile Center managed to rennovate a tiny 1920's kitchen so that it was perfectly suited to my equally small 1920's house. They did not begin until after I had visited the show room twice and they had come to my house three times. Anthony was always there by telephone or e mail to "hold my hand" as I decided just what to do. When you deal with a customer who has never watched HGTV or looked at home magazines, it is a challenge. They met that challenge. Everything started and ended on time. Jim managed to fit his 6ft 4in frame into the most crowed space. I would use their services again and recommend them without reservation.

Overall I was very happy with the service provided for this particular job. I had recently bought a very old house that had a bathroom floor dating from a 1950's renovation. The grout on the floor was drying out and the small tiles were coming loose --often just piling right up when I passed a cleaning sponge right over them. I had called about 3 different providers to quote on the job, but I decided to go with Tile center mainly on the confidence that I felt from Amir, the sales rep. Like all the other contractors, Amir asked me all about the sub-flooring and other relevant elements to tiling a floor in a manner that will last. I was quite certain that my sub-floor was strong (I could see it from where all my tiles were missing) and when I jumped on the floor, it was very sturdy, nothing was moving. My assessment, which I shared with all contractors, was simply that the tiles were simply coming up because the grout was 60 years old and dried up. However, no one (except Tile center) as able to get to the point of providing me a quote because they weren't sure about the condition of the sub-floor. And here is where the Tile Center, Amir in particular, shined. The difference is that, the day after I phoned, Amir sent out one of his workmen to review my bathroom floor in order to quote on the job. Amir even sent along a few tile sample to facilitate my ability to make a decision (all I wanted was good quality, but plain white tiles) . In doing so, Amir was able to provide me with a final quote for the job and the job was done within the next 2 weeks (all while all the other contractors couldn't be bothered to help me past the question of whether I had a strong enough sub-floor) . I was really impressed with Amir's professionalism and ability to keep the job moving forward. They gave me a reasonable quote, did the work, and I was happy with the work they did. Mr. Kim was my workman, and he took great care to lay out the diagonal pattern in a way that lined up nicely with the centering of my sink and toilet, and he also trimmed my doors (entry and close door) down, so that the doors would work with the new height of the tile floor. As part of the process, I need to replace the toilet in that bathroom -- I simply picked it out in their showroom, and all was delivered and installed during the course of the tile job. Great experience -- go with Amir, he is dedicated to ensuring you have a high quality job done.

I purchased a Big Deal for The Tile Center to provide a design for my kitchen. Robyn came out and did a great job of asking questions and trying to get a feel for our preferences. As promised, she emailed me some rough designs (without measurements) in 3 days. We were very impressed with Robyn and continued the process by going into the store and picking out floor, counters, cabinets. It is unclear if we will proceed with The Tile Center for our kitchen remodel based on their latest quote for the project.