Rod Miller Heating and Air Conditioning Company

Despite high demand for A/C services during an especially hot and humid August, Rod Miller was prompt, clear, and thoroughly professional in the diagnosis, the quoted options, and in installation of a new unit. They inspected the old unit on August 6th and provided quotes and brochures for new units the same day. The sales rep (Don Colville) used email efficiently and made himself available by cell phone when it was convenient for me to reach him. I made the decision on the evening of August 6th, and they had a new unit installed by August 8th. The installation crew removed the old, very dirty and rusted unit and installed the new unit without leaving any signs of the disruption -- they protected carpets on three floors and carefully cleaned the work area when they finished. Other contractors responding to an Angie's List inquiry claimed that they would beat anyone else's pricing (without seeing the old unit or the physical space), and that may have been the case; but I felt that the quick response and professionalism I have consistently received from Rod Miller were more important than a further delay in getting additional quotes that might (or might not) have saved money. I have been a Rod Miller customer for many years, and I have received consistently great service from knowledgeable and responsible professionals there. Their pricing seems fair to me, although I recognize that during a recession, consumers who want to shop price may be able to save some money. My feeling is that consistent reliability and prompt service are more important factors in the long run, and I am happy to recommend Rod Miller to others based on my experience.

No complaints at all, he showed up early in the 4 hour window provided. He needed to order a part and was back first thing in the morning.

Don inspired confidence that he knew what he was doing. I have a roof AC unit with the compressor in the attic (older DC homes). Other companies which also seemed good, did not think they could remove and install the new compressor without creating a new hole in my bedroom ceiling. Don crawled up there and was sure they would be able to use the current access in the closet. Plus their costs were reasonable, somewhere in the middle. It was a touch job for them, I could tell, but they got it done without messing up my bedroom ceiling! The AC works great!

We have never had any problems in 20+ years. They give you a window of time when they will show up and call when they are on their way. We would definitely recommend them.

He arrived (reeking of cigarettes’) about 30 minutes late. We had a brief talk about the problem. He went up on the roof and got to work. He was up there for a long time (1-11/2 hrs). Finally I went up to see what was going on. He began to explain the problems. He told me they would have to try and find the parts to fix it, but because it is such an old unit it may me hard to find. I was told that someone would get back to me with a price to repair or a price to replace the unit. Nobody ever got back to me. Them the best part was the bill. Online they advertised the initial service call would cost something like $100. with a $25 discount for a first time customer. I got the $25 discount (I guess), but the bill came to about $200. because of extended service time to diagnose the problem, Or some such BS. I didn't argue, I just paid the man and let him go expecting a call from there sales department. That call never came. You can guess I will Not be calling them back, ever again.

I called Rod Taylor FIRST when I read their most recent Angies List review! Giving ANYone an F for showing up 15 min late for an estimate is so whack, I figured they must be good! They showed up 47 minutes after speaking with them on the phone, and fixed the problem with our AC-- a blown fuse-- in approximately 10 minutes. They also checked the freon level and the overall system. Very very quick service, very professional-- most important when it's 100 degrees outside! We will look to them when we replace our current 1-zone AC system with a 2-zone system. This is my first experience with Angies List. I joined at 6AM; the membership paid for itself by 10AM. I would NOT have found Rod Taylor Inc without Angies List. Thank you!

Appointment was scheduled for estimate for new air conditioning unit between 8AM-9AM. By 9:15AM, no one had arrived or called. I made a few phonecalls and was able to locate the individual who was supposed to provide the estimate. He advised that he would be late, and that I could either hang out and wait or reschedule for another day. I told him I would be happy to wait, though I had appointments with other companies so as to get multiple estimates. At this point the individual said something along the lines of "You're meeting with other companies?" and when I said yes, he said "I have no interest in competing with anyone else. We're just too busy. I'd rather cancel and go to my next appointment then" and I said "ok." I found this experience to be highly unprofessional, not only in the failure to advise that the estimator was running behind schedule, but also in the cancellation of the appointment. I do not recommend this company.

I give him striaght A's in all categories. I was extremely satisfied. He came and even got it done a cheaper way.

ce I received very professional service from start to finish. I have been a customer of Rod Miller, Inc. since about 1985 and always have been pleased with the service I receive.

He gave me advice on how to do the work myself, they will definitely get my maintenance contract. They showed up on Friday and sent out a great guy.

We called Rod Miller Heating & AC because of the overall good reviews on Angie's List. When we called were told it would be $145 for an inspection of the whole system plus the cost of parts. This seemed reasonable. We were given a four hour window in which the serviceman would arrive. When we called at 2:00 to ask for an ETA, the woman at the service center stated that she could only say someone would be out "sometime in the afternoon". We received a call around 5:00 that the serviceman was on his way. He arrived a little after 6:00. He rushed through our door like someone who wanted to finish the job and head for home. It wasn't clear at first what the problem wit hour AC was. The serviceman had trouble explaining it, and got frustrated with questions. He offered two solutions (adding freon and flushing the system). We had to push for him to perform both, which was good because it was in trying to flush the pipes in the attic that the problem (a loose PVC pipe) was found. The charge for the addition of freon was $75. When we questioned the cost of this the serviceman seemed really agitated. He kept saying "it's my company man, not me". Overall we felt our long wait was unacceptable. Also while we felt badly for the serviceman who may have been working all day and had come to us as his last stop, we still felt we deserved a more clear and calm description of the services and fees. Hopefully our experience is not representative of a typical visit from Rod Miller Heat and AC.

When no one had showed up by 4:00 PM, I called the office an asked when they were coming. I was assured by Pam that I was still on the list and that the guys completed all work orders before quitting. They did not come and they did not call me. The next morning, May 31st, I called to find out what happened and was told that they had come by and no one was home. ABSOLUTELY NOT TRUE. I was in the house, working on a project on the computer which is in my office which is directly above the front door. I told the person at Rod Miller as quietly as I could that their technicians were lying, that I had not left the house all day. She said and I quote, "Ma'am, you just going to have to calm down." At which point I told her in very rude terms what she could do. If you want to waste a day on a non-responsive company with no regard for customers, or their time, be my guest.

David the Tech arrived at the scheduled time. He was very professional, courteous anf friendly. The breaker had tripped so the AC was not working. The woamn on the phone who scheduled my visit advised I check the fuse box and I thought I had but obviously I didn'y know how to do it. David then did a PM check up and noted I needed to replace two parts that should reduce the chances of the breaker tripping again. One of the parts was with a few tenths of a number before it would definetly trip the breaker again. He asked me if I was a "Take a Chance type of person". If I wasn't he offered an annual plan that if I signed today would remove the labor charges of $103. Since my Unit was installed in 1993 I took the contract because it discounts the labor on any future repairs over the next 12 months. This is a great deal. Davvid did not push the sale of it and also advised I ride out the life of the AC unit outdoors until he dies. My experience was wonderful. David is obviously knowledgable in his field and I believe AN ASSET TO HIS COMPANY. I highly recommend them.

All went very well from beginning to end. I emailed the company after reading about them on Angie's List and quickly heard back from the Service Manager answering my qustions. When I called for an appointment, the person who answered was very efficient, including assuring me about the ladder. Then Teddy came well within the time frame given and, as I've mentioned above, I was very impressed.

This company was great. they arrived on time to fix our furnace and were very professional. The tech performed the repair very quickly and the cost was very reasonable. The best part is that there were no high pressure sales pitches to buy a service contract like some other AC companies. Highly recommend. The only down side is that they can be booked out for a while on the initial appointment, but there's a reason for that!

I have been using them for many years. I like them very much. I am happy to deal with them. They did the work without charging me anything extra. I found them to be prompt, and they are great about calling ahead of time. I don’t have to wait for them. Their prices are reasonable, and I think they do a great job. I would recommend them to others. I am a real estate agent and I have recommended them to many people. They are very prompt, and their prices are reasonable. In the last 10 years they have not charged me a nickel more than my annual contract money I pay them. They tell me about the minor things that need to be replaced and where I would get that part. They even tell me how to put in that part. If my furnace needs to be replaced someday, I would like to hear it from them. They are very reliable. I have never had a bad experience with them. I found them when I bought my house. The previous people had a contract with another company and the furnace ran out at that time. Though they had a yearly contract with them they did not come soon. I called Rod Miller then and they were there in 90 minutes. We have been with them ever since. Their punctuality has been outstanding. I always get the same technician named Eddie, and I always request for him.

When we purchased our house late last year, we had a company (not Rod Miller) install the Space Pak Cooling system prior to us moving in while we were renovating the house. The other company's professionalism left a lot to be desired, so I was always leery of their workmanship. The system worked so I never pressed the issue. Two weeks ago we had leaking coming from the attic (I wasn't sure if it was the HVAC or a roofing issue) that was dripping down our wall (from the attic to the kitchen), that caused our walls to buckle slightly. It wasn't until the system just stopped cooling a few days ago, that I knew I needed to call in a professional to fix whatever mess the installer created. I called Rod Miller Monday afternoon, and they were able to get me scheduled for the next morning between 8am-12pm. Mike, our technician pulled up at 8am on the dot! Talk about punctuality!! Our system is brand new, so he was able to diagnose the problems quickly and pointed out the missteps that the other company had made. It took him 1 hour and 45 minutes to evaluate the system, fix the problems, explain to us in detail what the issues were and provide maintenance recommendations. The labor cost was $305, but I had an Angie's list coupon for $25 off...so I paid $280. It was well spent, and I would definitely use this company in the future.

Had not had central AC in house checked in 3 years, and couldn't get temp in house to usual 77-78 degrees during the recent heat wave, so called for a check-up. Called on Monday afternoon and technician was scheduled for that next Wednesday. Technician arrived later than the window promised by about 40 minutes, but got right to work. He couldn't see anything wrong, but told me what others have told me: I should relocate my compressor to a place with greater air flow. He made several additional recommendations for marginal improvements in performance, such as spraying a cleaner on compressor to remove dust.

I called Rod Miller Inc. a day or two before the service and requested the earliest appointment as to not miss work. They happily accommodated by putting me into the first appt. slot on July 19th, 2011. David (the technician) showed up right on time, was professional and instructive as to the issue we were having. He replaced our AC filter and showed me how to operate the dials (this was a new house and I wasn't sure). He completed all the work in short order and left his card with advice for how to maintain a good schedule for check-ups on the HVAC unit. I'll be inviting him back in the fall to run tests on the Heating before winter sets in! This is a terrific company and I'd recommend them to anyone looking for quality work on their HVAC unit

Ron (the owner of the company) is quite possibly the most honest and kind service person I ever met. He provided an estimate to replace my central AC on Monday. I was impressed with how knoweledgeable he was and his command of the details. He was able to explain things to me completely and clearly without talking down to me. I called him on Tuesday and told him that, although he was not the lowest estimate and couldn't install my new AC until Thursday, I wanted to hire him. He wouldn't let me! He told me that as much as he wanted my business, he didn't think it was fair to me to make me wait for AC during a heat wave, and that I should hire the company that gave me the lower estimate for the same unit and could install that same day. I thought about it and told him that I would rather wait for him because I trusted that he would do the best job. He told me again that I should hire the other company and that if I was concerned about the quality of the installation, he would come and inspect the work of the other company for free. I couldn't believe it, but I took him up on his offer. Ron came and inspected my newly installed AC, said the job the other company had done was excellent, and pointed out a couple of minor things to take care of. I tried to tip him since he had been so kind and had been out to my house twice without taking any money from me. I pointed out that if I had to hire someone to inspect my system that it would cost me at least $100. He wouldn't take my money ! Although I didn't hire Ron, I came away from this experience convinced that Rod Miller is an excellent company to do business with. I have no doubt that they do excellent work and stand behind it. Next time I need heat or AC, I'm calling Ron and hiring him . . . if he'll let me.

Despite being just 10 miles away from my home, this company refused to provide service to me "because [I] live in a different county." Hmm, I wonder if they only accept local calls, too.

Obviously, I would never call this vendor again.

The service guy arrived within the specified time window. he was polite and professional. He worked quickly to check my system and said it was all in good working order. I asked him a number of questions about my system, the work he performed, and the services that Rod Miller provides and he patiently answered each one. He also took a quick look at my boiler and confirmed a problem that had been spotted by a preivous repairman.

great, they showed up on time (difficult, given parking in Dupont Circle), cleaned up after themselves, and explained the system. They had to bring a crane to get the unit off of the roof, and since I live in a 3rd floor walk-up the poor guys has to traipse up and down the stairs and fire escape to lug stuff around. I only interacted with Roy and Pablo (there was another guy), and they were both GREAT. Roy even helped me pull out my incredibly heavy ac window units! I used my angieslist coupon to get 200 off. I'm not sure if I should give the price an A, since it was way more expensive than I had anticipated, but i never got an in-person estiate, so what do I know. The heat is working spectacularly which I am grateful for since i've spent the last 3 days with no heat and last night got down to 40 degrees in my room. Great job, guys!

See above. We were very satisfied with the polite and prompt scheduling of our service call. The technician, David Dixon, was on time, friendly and professional. We would gladly have him provide service in the future.